ncr supplier scorecard process

8/12/2019 Ncr Supplier Scorecard Process

1/11

Supplier Scorecard Procedure Date: 06/25/2010 497-0469929 Revision: A Pa e 1 !" 11

Please veri#$ on-line t%at t%is is t%e latest revision

ISG Atlanta

SUPPLIER SCORECARD PROCEDURE

Document Number: 497-04 99!9 Re"#$#on: A

Date: %une !&' !0(0

Pre)are* b+: R#c,ar* en,orn' ater#al$ Pro.ram ana.er

Copyright 2010, NCR Corporation

This document is subject to revision control requirements user should verify latest version


2/11



Document C,an.e S,eet

Re"#$#on Date De$cr#)t#on o/ C,an.e C,an.e Rea$on A 6/25/2010 &nitial Release




3/11

Supplier Scorecard Procedure Date: 06/25/2010 497-0469929 Revision: A Pa e ' !" 11


NCR SUPPLIER SCORECARDD#rect ater#al Su))l#er$

O ER IE1

(%e )*R Supplier Scorecard is t%e +easurin s$ste+ )*R uses to evaluate suppliers, per#or+ance (%ese +easures lin. to )*R,so ectives and ill e used to evaluate our suppliers on t%eir contri ution to t%ese o ectives (%e scores t%at are enerated #ro+ t%isprocess ill e used to +easure t%e Supplier,s per#or+ance and ill e a #actor in deter+inin t%e relations%ip level it% t%e supplier andin#luence t%e a ardin o# ne usiness Scores ill also e used #or Supplier Reco nition A ards

Scorecar* a#n Cate.or#e$ an* Sub-Cr#ter#a

(%e )*R Supplier scorecard %as #our +ain per#or+ance cate ories includin *ost 3ualit$ Deliver$ and &nnovation and usiness Ali n+ent oals ased on our strate ic oals and o ectives )*R applies t%e #ollo in ei %ts to t%e per#or+ance cate ories:

25 *ost25 3ualit$25 Deliver$25 &nnovation and usiness Ali n+ent

ac% cate or$ is #urt%er divided into su -criteria eac% it% its o n ei %t:

*ost 8 25- Annual *ost Reduction - 1003ualit$ 8 25

8 De#ects per illion: 8 100Deliver$ 8 25

8 Deliver$ to *o++it Date 8 50 8 ead (i+es 8 50

&nnovation and usiness Ali n+ent 8 25- &nnovation / )P&- Responsiveness- usiness Processes- 3ualit$ S$ste+s




4/11



SCORECARD RA2INGS"or eac% *ate or$ e use a 5-point s$ste+ %ere 5 is t%e %i %est and 1 is t%e lo est Additionall$ e %ave color coded and de#ined t%eratin s into 5 status cate ories 8 lue reen $ello a+ er and red !ur o ective is #or our suppliers to ac%ieve and +aintain ;


5/11



O ERALL SCORE

A#ter t%e ratin s are deter+ined #or su -criteria e appl$ ei %ts accordin l$ to ac%ieve a su -total ei %t < ratin B su totalC %ic% ist%en su++ed to o tain a +ain cate or$ score (%is process is also applied to +ain cate or$ scores in order to deter+ine t%e total score +ain criteria scores < ei %tCC

(%e #ollo in is an e


6/11


7/11


8/11

Supplier Scorecard Procedure Date: 06/25/2010 497-0469929 Revision: A Pa e I !" 11


QUALITY (25%)

Sub-Cr#ter#a Unacce)table ar.#nal Acce)table E5cellent Su)er#or ormula

Quality e!ecti"e Parts Per #illi$n ( PP#) (100% of total QU !"T# Score)

easures t%e nu+ ero# individual units t%atare de#ective asidenti#ied eit%er at t%epoint o# asse+ l$ or asa !ut o# o< or arl$i#er "ailures $ )*R,sServices or aniEationin relation to t%e totalnu+ er o# unitss%ipped in t%e +ont%

Supplier ac%ievedJ1500 DP

Supplier ac%ievedet een 1001 -1500 DP

Supplier ac%ievedet een 699 - 1000DP

Supplier ac%ievedet een '00- 700DP

Supplier ac%ievedDP K'00

DP B (otal "ailed /(otal Supplier @nitsS%ippedC G 1 000 000

Data Collect#on: *urrentl$ data is collected on .e$ suppliers $ anu#acturin Site (%e )*R Supplier 3ualit$ or aniEation ill provide t%isscore

re8uenc+ o/ Data: Data is su++ariEed in +ont%l$ periods Provided $ t%e Supplier 3ualit$ (ea+ on a +ont%l$ asis

Note$: n/a




9/11



LIV &Y (25%)


eli"ery t$ C$''it ate (50% of total $ !"& '# Score)(%e supplier,s a ilit$ todeliver product on-ti+eto t%e )*R desi natedlocation !n-ti+edeliver$ is ased ont%e ori inal co++itdate $ t%e supplier

K94 on !(D+etrics

94-95 !(D #ro+t%e supplier

96-97 !(D #ro+t%e supplier

9I !(D #ro+ t%esupplier

99H !(D #ro+t%e supplier

P! line ite+sreceived on co++itdate/total co++ittedreceipt line ite+s

Data Collect#on: u$er receipts data #or direct purc%ases

re8uenc+ o/ Data: Data is su++ariEed in +ont%l$ periods Provided $ t%e u$ers on a on a +ont%l$ asis

Note$:


Lea Ti'e t$ eli"ery (50% of total $ !"& '# Score)

(%e supplier,s a ilit$ todeliver product a#terorder is placed

J 6 ee.s 4-6 ee.s 2-4 ee.s 2-10 usiness da$s K or B 1 usinessda$

*o++itted lead-ti+es#ro+ Supplier #ro+!rder Receipt toDelivered Product

Data Collect#on: rom Su))l+ L#ne ana.ement 2eam

re8uenc+ o/ Data: Data is su++ariEed on a +ont%l$ asis

Note$: ead (i+e is #ro+ order to receipt at )*R doc.




10/11



Inn$"ati$n an *usiness Ali+n'ent (25%)

Sub Cr#ter#a: Inno"at#on an* NPI (! Po#nt$ Po$$#bleRe$)on$e Pro"#*e* b+ Commo*#t+ D#rector

1 Does Supplier initiate (ec%nolo $discussions to assure ali n+ent it%)*R Product Road+apL ' pointsC

2 &s Supplier +eetin )*R,s )P&ti+eline re?uire+entsL ' pointsC

' &s Supplier providin ade?uatesupport #or *RM &nitiativesL 'pointsC

4 &s Supplier proactive in rin in neand innovative ideas on i+provin

processesL ' pointsC

ES NO Comment$

Sub Cr#ter#a: Re$)on$#"ene$$ (! Po#nt$ Po$$#bleRe$)on$e Pro"#*e* b+ S#te SL ;u+er ana.er

1 Does Supplier provide appropriatelevel o#


11/11



Sub Cr#ter#a: ;u$#ne$$ Proce$$e$ (4 Po#nt$ Po$$#bleRe$)on$e Pro"#*e* b+ S#te SL ;u+er ana.er

1 &s supplier set up and usin t%e)*R iSupplier PortalL 4 pointsC

2 Does supplier la elin con#or+ to)*R speci#icationsL ' pointsC

' &s Supplier providin P!ac.no lede+ents and co++it datesin a ti+el$ +annerL 4 pointsC

4 Does t%e supplier invoice andpac.in slips +eet )*R re?uire+entsL' pointsC

ES NO Comment$

Sub Cr#ter#a:

ncr supplier scorecard process

Documents