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NetCarrier nCloud PBX

NetCarrier Telecom, Inc.

Channel Driven, Customer Focused

24.7.365 Customer Support

Phone: 888.575.4754

Email: [email protected]

Why NetCarrier?

NetCarrier is a US based company that delivers custom solutions at competitive

prices and offers 24/7/365 customer support.

3

4

6

CO

NT

EN

TS About nCloud

Equipment

Network Overview

nCloud PBX Features

nCloud PBX provides

Redundancy, Scalability and

Convergence for your Company

9

10

Managed Deployment Process

Project Management & Support

2 NetCarrier Telecom, Inc. Copyright ©

7About NetCarrier

5

About nCloud

WHAT IS THE CLOUD?

Storing & Accessing data and

programs over the internet.

Metaphor for the Internet.

Examples: Dropbox, iCloud,

Google Drive, Hosted PBX etc.

WHY MOVE TO THE CLOUD?

• Redundancy: Disaster

Recovery

• Scalability: Easily add users

• Flexibility: Save resources

• Increased Collaboration

• Work from Anywhere

• Security

• Connect Multiple locations

• Latest Technology


NetCarrier Telecom, Inc. is an FCC-regulated national provider of cloud based

voice and data services. They transform the traditional workforce and enable

companies to connect, collaborate and communicate through cloud based

solutions. For over 20 years, NetCarrier has been providing innovative

solutions for businesses throughout the U.S. NetCarrier’s nCloud Hosted PBX

platform offers customers a multitude of Unified Communication (UCaaS)

features that provide the functionality to meet any business needs. NetCarrier

prides themselves on providing 24x7x365 never outsourced customer support

and the ability to deploy custom solutions. Each customer is provided with a

dedicated project manager and is visited by a technician throughout the

implementation process. While NetCarrier focuses on organic growth they will

continue to uphold their mission statement of, “with integrity, superior

communication, custom solutions, and savings, NetCarrier will exceed the

highest expectations of the most demanding buyer of telecommunication

services.” NetCarrier is headquartered in Lansdale, Pennsylvania.

Connect ● Collaborate ● Communicate

NetCarrier's

Network Overview:

NetCarrier is an FCC-regulated CLEC and cloud services provider with multiple geographically

redundant data centers. Each of those data centers features carrier-level power and network

design to ensure maximum uptime and redundancy in the case of a regional disaster. From those

data centers, nCloud services are delivered to end-users in all of the lower 48 states and Hawaii

through peering relationships with a selection of Type I and Type II last-mile providers. Our

national network includes agreements with Level 3, XO, Verizon, Time Warner, Cogent, Comcast,

Sunesys, Lightower, Crown Castle, Windstream, Nitel and AT&T. Tier 2 and 3 domestic and

international markets are also easily served.

nCloud network features…

• A redundant, national backbone with least-hop routing to ensure low latency

• Real-time replication of hosted services for an "active, active" model of platform

redundancy

• Data centers powered by multiple electrical grids and backed up by battery and generator

• Network nodes connected by high-bandwidth fiber in a fault-tolerant ring design

• nCloud Survive is a unique and powerful product leveraging up to three (3) WAN

connections at the customer’s site to provide seamless Voice and Data fail-over without

dropping active calls.

• NetCarrier’s VOIP products, including nCloud PBX and Teleflex, use a technique called

Packet Loss Concealment (PLC) to offset the effects of congested IP networks. Instead

of policing a network end-to-end like traditional QoS models, PLC operates at the

endpoints and uses algorithms to anticipate and repair fragmented VoIP conversations

as they are received.

NetCarrier’s network is supported by Multi-Carrier backbones. This design eliminates single point

of failure with Geo Redundancy. NetCarrier provides you a Network Uptime of 99.9%. Additionally

we have a true 24x7x365 NOC and Customer Support Team that are direct employees of

NetCarrier and are located in the United States. You will be able to reach a live technician at any

time average hold time with 30+ seconds wait time.


Equipment

POLYCOM

PHONES

MANAGED

ADTRAN

ROUTER

NETGEAR

POWER OVER

ETHERNET

SWITCHES

• High Performance with color touch screen & HD

voice quality (G.722 codec)

• Easy Navigation for user

• Reduces audio latency and provides HD audio

• Decreased bandwidth usage by enabling

phone-to-phone audio

• Deployed for every customer

• 24x7x365 circuit monitoring

• Edge QOS: Prioritization of voice traffic

• Fully managed PoE switches

• VLAN’s used to separate voice and data traffic

• Ability to use existing customer provided switches



nCloud PBX Features:

• Fax from User portal

• Conference bridge management

• Phone presence

• Multi-task and collaborate with co-workers to increase productivity

• Forward your calls to your cell phone, never miss a call again

• Voicemail to email, Listen to your voicemails on the go

• Find Me, Follow Me

• Call detail reports

• Call Display and Voicemail Indicator

• Call Queuing

• Speakerphone, hold and mute functions

Connect ● Collaborate ● Communicate

• AI Voice Command

• SMS from DID

• Mobile App

• Voicemail Transcription

• Many More…

Managed Deployment Process

NetCarrier’s managed deployment philosophy has always been a

consistent positive as the company has grown nationally. NetCarrier

manages deployments by rolling a truck for the site survey, installation

and turn up of service. This is done on everything from traditional

solutions to cloud deployments.

Typical nCloud Design


Gain peace of mind by moving your phone system to the core of our

carrier-grade network that has been built to maximize uptime.”

Contract & Paperwork Processed

• Contract Signed/Paperwork Submitted

• Order created & customer service record pulled

• Project Manager Assigned

Circuit Timeline & Project Kick Off

• Introduction call

• Circuit Ordered (if applicable)

• User list Requested & Configuration Call Scheduled

• User List received from the customer and equipment is ordered

Configuration & Routing Outlined

• Configuration Call

• Outstanding information outlined for the customer

• Outstanding information received from the customer

• Workbook is complete & moved to the next department

Network Scope & Design

• Circuit Installation

• Broadband: 10-30 business days

• T1: 30-45 business days

• nCloud Ethernet over Copper: 30-45 business days

• nCloud Ethernet over Fiber: 75-135 business days

• Network call (if applicable based on product type)

• Site Survey is conducted

• Network & design outline submitted by Field Engineer

• Network Operations assigns domain

• Circuit Design configures router

• Port requested submitted based on carrier timeline

• Voice Engineering configures the custom hosted server

• Dispatch configures the phones and switches

• Dispatch complete lab test of custom configuration

Schedule & Map Installation

• Schedule install & activation

• Schedule remote webinar training

Install, Train & Activate

• Equipment is installed

• Webinar training is conducted

• Activation and Turn Up (live on new system)

Project Management & Support

A Project Manager is assigned to each order as a single point of contact through the transition. If

you need support once your services are installed you can reach out to our 24.7.365 tech support.

Below is an outline of the order timeline process:


[email protected]

888-575-4754

Server Built & Equipment Programmed

Contact Us

HQ:

4000 North Cannon Ave

Lansdale, PA 19446

Email:

[email protected]

[email protected]

Phone:

888.575.4754

www.netcarrier.com

855-NCLOUD4

NetCarrier Telecom, Inc. Copyright ©

netcarrier agent packet...netcarrier is a us based company that delivers custom solutions at...

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