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In the meantime, please take a look at

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NETWORKING EVENTS

GLOBAL SUMMITSOct 27-29, 2015 – Amelia Island

SYMPOSIUMS

March 25 – Minneapolis, MN

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Apr 29 – Chicago, IL

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RECENT POSTINGS

The SIG Career Network is bursting with opportunities.

New jobs are posted daily by some of the best known global

companies in the world for those seeking careers in sourcing,

outsourcing, procurement and related functions.

For more information go to: www.sig/career-center.org

NEW to the Career Network!

• Ecolab – posted March 17:

• Procurement Manager, Indirect

• UNUM – posted March 12:

• Category Manager

• Blue Shield of California – posted March 10

• Senior Sourcing Specialist

• GAP, Inc. – posted March 3:

• Strategic Sourcing Manager, Marketing

• MidFirst Bank – posted March 2:

• Supervisor of Vendor Management

• Shaw Communications – posted Feb 24:

• Category Manager – Technical

• Category Manager – Corporate Goods

• FAST Search – posted February 18:

• Director, Procurement Excellence

• Shire – posted February 17:

• Head of Global Procurement

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New Topic Each Week2:00 pm Eastern

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Upcoming Free SIG Webinars:

April 16, 2015Solution Deep Dive: Attracting and Engaging your Contingent WorkforcePresented by Allegis Global Solutions

April 21, 2015Thought LeadershipPresented by Canon Business Process Services

April 23, 2015Thought LeadershipPresented by Denali Group

April 28, 2015Thought LeadershipPresented by Fieldglass

Register at www.sig.org

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Upcoming Town Hall Teleconference:

April 8th

Emerging Priorities in

21st Century Leader Development

Presented by:

Colonel Bernard BanksUnited States Military Academy – West Point

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bring a small group of buy-side ONLY attendees together for a facilitated discussion on top-of-mind issues in an open-mic, private conversation.

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Calendar of Town Hall

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Symposiums 2015:

Minneapolis, MN – Mar 25Toronto, Canada – May 20Columbus, OH – Sep 16New York, NY – Oct 15San Francisco Bay Area – Nov 10

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Chicago, IL – Apr 29 Atlanta, GA – May 6 Houston, TX – May 13Washington, D.C. – Oct 1Raleigh, NC – Nov 4

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SIG Global Summits are semi-annual events with 350-450

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69% of delegates are

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which 43% are VP/C-level

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Recent speakers include:

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Understanding and Minimizing eDiscovery Costs

Ted Ardelean, Director of Research & Development

Alisha Hope, Sr. Project Manager of Electronic Discovery Services

March 17, 2015

CONFIDENTIAL 10

Speakers

Ted Ardelean, Director of Research & Development

Canon Business Process Services, Inc.

As director of service marketing, Ted works closely with client service delivery,

operations, technology partners, and customers to develop new services based on

changing client needs and technology. In addition, Ted’s 25 year business experience

also includes financial and operational management in outsourcing, Management

Consulting, and Manufacturing.

Alisha Hope, Senior eDiscovery Project Manager

Canon Business Process Services, Inc.

Alisha has managed eDiscovery projects through the steps of inventory, processing,

searching, review, production, privilege log reporting, trial, and post-trial archival for 10

years. She has significant experience and expertise in implementing and managing large

multi-faceted automated review workflows, as well as complex production specifications.

She assists clients with the preservation and collection of data, and search term result

analysis. She also provides consultative advice to legal teams regarding complex review

strategies, production specifications, and privilege logs. With an eye on client

satisfaction, Alisha also tests new technology, while establishing and implementing best

practices for our applications and clients.

AGENDA eDiscovery overview and process

The cost structure of an eDiscovery project

How to control and reduce eDiscovery spending

Case Study

Q & A

11

Subsidiary of Canon U.S.A., a Canon Group Company

Services

Business Process Outsourcing: Accounts Payable and T&E, Student Financial Aid,

Claims Processing

Document Process Outsourcing: Imaging, records management, print, mail

Office Services: Reception, hospitality, A/V

Discovery Services: Consulting, electronic discovery, technology

Facilities Management: Campus Management, Inventory and Material Control

Service Delivery On-site, off-site, off-shore processing center

Six-sigma process excellence based methodology

Customized, technology enabled

IAOP Top 100 Global Outsourcing Leader 2007 to 2015

Canon Business Process Services

12© 2015 Canon Business Process Services, Inc. All rights reserved.

CONFIDENTIAL 13

What is eDiscovery?

Requirement that organizations collect, preserve, review and produce information for

legal and regulatory proceedings.

Legal

Current litigation

Anticipated litigation

Mergers & acquisitions

Investigation

State/Federal regulators

SEC

IRS

HIPPA

Audits

Internal audits

External audits

Public Disclosure

Freedom of Information

Public Records

eDiscovery Process - EDRM Model

All companies, even if

they have only one

internal investigation or

potential litigation per

year, need a proven

process, based on best

practices, that involves

the legal and IT

departments in

identifying, preserving

and collecting

electronically stored

information (ESI).

Gartner 2011

CONFIDENTIAL 15

Pol l Quest ion #1

How does your organization manage eDiscovery project work?

• We have an internal eDiscovery team (under our legal department)

• We rely on our outside counsel

• We outsource eDiscovery work through RFP process to preferred providers

• Not sure, don’t know

16

What dr ives the costs of eDiscovery?

• Poor or lack of good records and information management practices

– Organization (identification)

– Retention/destruction (policy)

• More litigation / regulations

• Electronic format– Low cost - easy to accumulate hard to destroy

– Rapid data/document/information accumulation

• Poor or no process for responding to discovery– Lack internal plan and resources

17

eDiscovery Costs

DID YOU KNOW?Fortune 500 litigation costs grow at 28% annual pace to an estimated $6.7 billion in 2014.

Costs for cases with an ediscovery element were 48% higher than ones without

A single GB of storage costs $0.20. The average cost to review that GB for legal discovery is $18,000.00

Collection

• 10%

Processing

• 20%

Review

• 70%

90% of new records are

created electronically

Only 50% of electronic

documents are printed

The number of GB processed per year is growing by 40-

60%

CONFIDENTIAL 18

The Cost Structure of an eDiscovery Project

Collect and Preserve EvidenceRestore backup tapes - $275 per tapeConsulting - $225 / hrForensic hard drive copies - $500 / custodian

Process and Search Data de-duplication, metadata extraction, searching, $200 -$400 per Gbbibliographic indexing done by human - $.80 / document

Review

Hosting fee - $10 - $50 per Gb per month, $30 - $75 per DB userProject management - $75 – $150 per hourLegal review fees – $25-$150 per hr in the US. (lower rate is off-shore.)

Produce

TIFF images $0.04-0.06 per pagePrinted copy $0.01-0.04 per pageLoad files - $50+ per file, dependent on customizationsNative files $500+ per Gb

CONFIDENTIAL 19

Example Matter with 5 custodians and 100 GB of ESI, using a per unit rate

Summary / Example of a 100 GB project

CONFIDENTIAL 20

How can you minimize eDiscovery costs?

• Effective records management and information governance

• Develop a litigation readiness plan

• Develop eDiscovery best practices

• Develop in-house capabilities

• Use managed service delivery model

CONFIDENTIAL 21

Benef i ts of Managed eDiscovery Services

Reduced Total Cost of Ownership (TCO)

• No hardware or software investment

• No hardware or software maintenance and support

• Reduce risk of obsolescence

Flexible and scalable delivery model

• On-Premise

• Off-Premise

• Cloud

• Mobile

Experienced professional services team

Proven, consistent processes

Deep product expertise and agile responsiveness

Case Study

22

C H A L L E N G E

• Staff straining to support clients needs around electronic

discovery

• Need to mitigate risk of operational failure in internal

electronic discovery processing

• Attorneys complaining of multiple price points,

processes and technology platforms

S O L U T I O N

• Install dataDeliver™ in DC headquarters, NY and LA offices

• Develop best practices around electronic discovery

R E S U L T S

• Emergence of Electronic Discovery Practice Group

• Firm’s Litigation Support Resources Refocused

C U S T O M E R P R O F I L E

• Large U.S. law firm based in Washington, D.C.

• Ranked 117th in size and 71st in profit per attorney.

• Offices in major metro regions

CONFIDENTIAL 23

Information sources

The Sedona Conference

http://www.thesedonaconference.org/

The Electronic Discovery Reference Model

http://www.edrm.net

Federal Rules of Civil Procedures (Cornell University Law School)

http://www.law.cornell.edu/rules/frcp/

RFP Template

Please send email to tardelean@cbps.canon.com

http://www.thesedonaconference.org/http://www.edrm.net/http://www.law.cornell.edu/rules/frcp/

CONFIDENTIAL 24

Key Takeaways

• eDiscovery is time sensitive, and can be expensive

• Successful eDiscovery projects requires planning and a defensible

process

• A strong information governance program is the #1 way to reduce overall

eDiscovery costs, and empower defensibility

• Having eDiscovery response plans in place reduces the cost and speeds

the execution of response to document requests

• eDiscovery requires expertise and tools

• Using a vendor who owns their technology ensures a deeper

understanding of the technology, and application adaptability to respond to

complex eDiscovery needs.

Advancing Business Performance to a Higher

Level

Ted Ardelean

tardelean@cbps.canon.com

Alisha Hope

ahope@casedata.com

www.cbps.canon.com

Q&A

http://www.cbps.canon.com/http://www.cbps.canon.com/http://www.cbps.canon.com/