British worker Sarah Miller spent three months working in the Japanoffice of her company. Her colleague Mike Smith asks her about her time inJapan. Listen and choose the best way a, b or c of completing each of thesestatements (16).1 In the Japan office, clothes are in Britain.a) more formal thanb) about the same asc) less formal than2 The work day begins at a) 8.00.b) 8.30.c) 8.45.3 At the start of the day, everyone talks to a) the manager.b) their co-workers.c) customers.4 At 5.15, the workers a) take a break.b) go home.c) continue working.5 After work, people sometimes go to a) the bosss house.b) a restaurant.c) a meeting.6 Sarah didnt like the a) long working hours.b) food.c) meetings.A25 Photocopiable MARKET LEADER TEST FILE Pearson Education Limited 2008 Progress Test 4 (Units 1012)ListeningUnit05.qxd24/1/0816:42Page 25Listen again and complete each of the sentences (712) with a word fromthe box.7 Working in the Japan office was really .8 The atmosphere was very .9 If you look good, you feel .10 Nobody arrives at work .11 The workers in the Japan office work .12 The meetings were very .e-commerceMatch each of the words or phrases (1318) with a verb (ag) that has thesame meaning.0 reject13 look for information14 show15 carry out16 pay money into17 take money out of18 checka) debitb) browsec) verifyd) displaye) creditf ) fulfilg) denyCompany culturesComplete each gap (1924) in the description of a company with a phrasefrom the box.Most days, I wear a ...................... 0, but my company has a system of......................19. On that day, I can wear what I like. Were usually formal withnames, too. We dont use ...................... 20, we call each other by our......................21. I work in a small, local office, and my boss is in the mainoffice in another city. That means we often speak on the phone, but we dontoften meet ......................22. We have a system of ......................23. I workfrom 10 a.m. to 6 p.m., but many of my colleagues work nine to five. I get about15 days ......................24. This year, Im taking my family to Florida.annual leave business suit casual Fridays face to face family names first names flexible hoursBAformal good hard interesting late longB26PhotocopiableMARKET LEADER TEST FILE Pearson Education Limited 2008Vocabularyg)business suitUnit05.qxd24/1/0816:42Page 26Making arrangementsBetty and Rick are talking about travelling on business. Complete each gapin the conversation (3742) with the verb in brackets in the correct tense:past simple or present perfect.Rick Do you travel a lot on business?Betty Yes. Last year I (go) .................. 0to Brazil eight times. What about you?Rick I (not travel) .................... 37this year very much, but last year, I (spend).................... 38six weeks in Johannesburg.Betty Oh, thats interesting. One of my colleagues from South Africa (come)................... 39to our office in March. She (be) ................... 40here forabout three months now. Rick (you visit) ................... 41South Africa?Betty Yes. I (go) ................... 42there about five years ago. BSkills and abilitiesChoose the best word to complete each phrase (2530) in the job description.We need someone who can ... arrange / train25sales conferences set up / deal with26problems lead a team of 50 people / new markets27 develop / organise28new products set up a new branch in Mexico City / customers and their problems29 increase / lead30sales Present simple or present continuousStan is on a two-week training course in Rome. He is writing an e-mail to acolleague in New York. Complete each gap in the e-mail (3136) with the verbin brackets in the correct tense: present simple or present continuous.AC27 Photocopiable MARKET LEADER TEST FILE Pearson Education Limited 2008 LanguageDear Carl,This course is really good. I (learn) .......................... 0a lot. It (be).................... 31very different from my usual office life in New York. In theoffice, I usually (not have) .................... 32time to talk with people, becauseIm so busy. But here, I (meet) .................... 33new people every day. Itsgood to talk and get their ideas. And I (enjoy) .................... 34the Italianfood, too. Oh, the trainer (start) .................... 35the next class, so I (have) ................. 36to go.See you soon,Stanm learning went Unit05.qxd24/1/0816:42Page 27Identifying problems and agreeing actionChoose the best phrase (af ) to complete each sentence (4347).0 Theres something Id like43 Could I have 44 One thing we could do is 45 The problem is, 46 I think you 47 Im not sure a) a word with you?b) should explain things clearly.c) to talk to you about.d) thats a good idea.e) he doesnt listen.f ) talk to him first.Interview skillsEd is interviewing Beth for a job. Complete the questions (4852).Ed What d.......... y.......... l.................. 0from your last job?Beth I learned to ask questions.Ed And what d.......... y.......... l..................48?Beth Well, I had a problem with travelling. I didnt like travelling so much.Ed Thats OK. This job doesnt have any travel. Do you have anys.................. s.................. 49?Beth Well, people say Im good at listening.Ed What do you want to do i.......... t.......... f.................. 50?Beth My main aim is to be happy in my work, and be happy in my home life.Ed Oh, I see. Thats a good aim. And what do you do i.......... y..........f.................. t.................. 51?Beth I really enjoy cycling. And when the weather is rainy, I love readingbooks. Ed Good. OK. Now, do you have a.......... q.................. 52?Beth Yes, Id like to ask you about Making arrangementsFor each sentence (5357), tick () the correct function (ae).CBAa Asking b Agreeing c Declining d Apologising e Giving an excuse0 What time is good for you?53 My flight was late.54 What day suits you?55 Sorry I didnt make it.56 Im afraid I cant make 2.00.57 I can do Friday.28PhotocopiableMARKET LEADER TEST FILE Pearson Education Limited 2008Skills developmentc)id ou earnUnit05.qxd24/1/0816:42Page 28Read the article above. Decide whether each of these statements (5862) istrue (T) or false (F).58 People everywhere use e-mail in the same way.59 North Americans prefer e-mail to the telephone.60 Asians and Europeans think voicemail is very convenient.61 An e-mail message is an example of two-way communication.62 Face-to-face communication in business is very important in the Asia-Pacific region.Choose the correct word or phrase a, b or c to complete each sentence(6365). 63 Telecommuting is more in North America than in Europe.a) popularb) difficultc) expensive64 North Americans say they dont mind working a) in the office.b) alone.c) in Europe.65 More than half of businesspeople telecommute every month.a) Americanb) Asianc) EuropeanBA29 Photocopiable MARKET LEADER TEST FILE Pearson Education Limited 2008 ReadingTherearebigculturaldifferencesbetweenNorthAmericanbusinesspeopleandbusinesspeopleinEuropeandAsia when it comes to using thetelephone and e-mail. NorthAmericanslikee-mailmorethantheylikethetelephone.E-mailisaone-waymessage.Youcanwriteane-mailatanytime.Thepersonwho receives the e-mail can readit later. This is convenient. Anotherculturaldifferenceisvoicemail.Americanexecutiveswillleaveamessageonvoicemailif thereisnoreply.Europeanexecutives,ontheotherhand,prefertwo-waycommunication, such as a phonecall or face-to-face meeting. Theydont like to use voicemail. Theyprefertocallbacklater,whentheycanhaveaconversation.AndprofessionalsintheAsia-Pacificregiondislikeone-waycommunicationevenmorethanthe Europeans do. Whatabouttelecommuting(workingfromhome,butdoingbusinessbyphoneande-mail)?Half of NorthAmericanbusinesspeoplesaytheylikeworkingalone.Telecommutingis very common there. Fifty-ninepercentof Americanbusinesspeopletelecommuteatleastonceamonth.Lessthan30%of Europeanworkersdo.Theyprefertobeintheoffice,workingwiththeircolleaguesface to face.Sobecareful.If youreworkingwithpeoplefromothercountries,trytounderstandtheirfeelingsaboutdifferenttypes of communication. Cultural differences in businesscommunication51015202530354045FINANCIAL TIMESUnit05.qxd24/1/0816:42Page 29Time Programme Notes8.45 a.m. Polish team arrives at airport Whos going to meet them? Edith9.45 a.m. Coffee and informal talk Who should come? the sales team10.15 a.m. Meeting Who should lead the meeting? Eric12.45 p.m. Lunch Company restaurant or local Italian restaurant? company restaurantafternoon Factory tour Who will lead tour? Veejay4.00 p.m. Question-and-answer time and coffee Who will lead this? Tamsin5.00 p.m. Polish team go to hotel Who will go with them? EdithYou had a meeting with your colleagues to make plans for visitors from the Polishsales office. Use the programme and notes to write an informal e-mail report ofthe meeting. Write about 100 words.30PhotocopiableMARKET LEADER TEST FILE Pearson Education Limited 2008WritingSubject: Visit from the Polish sales officeDear teamIn our meeting earlier today, we discussed the programme for the visit andagreed the following:Edith ...Unit05.qxd24/1/0816:42Page 30