new product development (npd) process - umn
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NEW PRODUCT DEVELOPMENT (NPD) PROCESS
Durfee, NPDBD, Sept. 14, 2009 Lecture notes posted on www.npdbd.umn.edu
Submit1. Project Preference form & resume2. Signed C&IP signature pages (6 sheets)
Today1. Web site access (Williams)2. Lecture (Durfee)
Wednesday1. Lecture: Project Mgmt (Adams)2. Team meeting
Design Matters
"The Knowledge Economy as we know it is being eclipsed by something new -- call it the Creativity Economy"
Task
List 10 products (not services), introduced in the last 20 years, that have changed people's livesDeliverable: List of 10, pick two to reportTime: 5 minutes
Classic Failures
Optimistic sales ramp up (< 3 yrs)Too far out there (Segway)Focus on features v. benefits
Habits of Effective Product Development Teams
Study the customerCreativityQuick and dirty prototypingObjective evaluationCross-functional teamsEstablished NPD processManage risk, abandon if necessary
Adapted from S. Eppinger, Shocker lecture 2003
New Product Categories
Source: Crawford, New Products Management
New tothe world
New to thecompany
Product lineaddition
Product improvement
New application
Another NP Index
Market pullTechnology push
Where are the six NPDBD projects?
Market driven = customer demands it Technology driven = dot.bomb
Investigative Reporting on Your Client
Medtronic
SEC Edgar
Value Line
UMN Library
Generic NPD Design Process
Source: Ulrich & Eppinger, Product Design and Development, Exhibit 2-2
Planning Concept System-Level Detail Testing and ProductionDevelopment Design Design Refinement and Launch
Stage-Gate NPD Process
Stage 3Gate 1 Stage 1 Stage 2Gate
2Gate
3
Ideas Idea screen
Scoping Second screen
Build Business
Case
Evaluate Development
Source: www.stage-gate.com and Cooper, Winning at New Products
Stage 5Stage 4Gate 4
Gate 5
Evaluate Test & Validate
Evaluate Launch Post-Launch Review
Generic Product Development
Opportunity Identification
Concept Development
Detail Design
Launch and Ramp-Up
Test and Refine
Fuzzy Front End
¢ $$$
Opportunity Identification
Discover a needInvent a new technologyUnderstand the competitionFind a gap
1.Define the problem2.Understand the users3.Research the current solutions
Task
Examine the collection of cell phones being used in your group. List what's right and what's wrong with them. List the ideal features of a cell phoneDeliverable: List of 5 ideal features, pick two to reportTime: 6 minutes
The 3 F’s
Market FeasibilityDoes anyone want it?
Technical FeasibilityCan we make it?
Financial FeasibilityWill $ be made?
Understand the Customer
Voice of the Customer (VOC)Who?
Market segmentationPersonas
HowObservationInterviewsSurveyFocus Group
ETHNOGRAPHY
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Customer-Driven Design
1. Understand needs2. Gather reaction to concept3. Gather reaction to prototype
Task
The team is conducting interviews with customers in the pill reminder target market. Create the interview scriptDeliverable: Report two questionsTime: 5 minutes
Idea Generation
ExternalPatentsReverse engineeringTrade magazines, trade shows, storesExpertsUsers
InternalBrainstorming (many methods)Solo storming
Concept Screening
Define the metricsInclude all stakeholders
Internal screenCustomer screen
Be objectiveStep back and reflect
Ulrich and Eppinger, Product Design and Development, Exhibit 7-4
Engineering Design
Analysis-based designUse equations to ball parkUse computer simulations to fine-tuneShow that you know physics and engineering
Get in the ball park with the prototypeBut don't obsess over the details
VIRTUAL PROTOTYPING
Build Prototypes
Quick and dirty is goodFastCheap
Learn from the prototypes
Internal communicationSolo/Team
External communicationCustomerBoss
If you have many
prototypes, you will
impress your client!
IP is Critical
Value of company is in its intellectual property and the ability of staff to generate IP, not in the productsVCs look at people more than at conceptIP, utility patents
Technology disclosureProvisional patentPatent applicationIssued patent
When Forecasting
Use client's processProvide a framework
The art of assumptionBe explicit
Provide a rangeLikely, Optimistic, Pessimistic
Be realistic about market share, sales volumeCite sources for data (be credible)
Source: Consumer Electronics Association, http://www.ce.org/Research/Sales_Stats/
Adoption Rate of Consumer Electronics
NPDBD Pro Forma Financials
Y1 Y2 Y3 Y4 Y5
Sales(units)
20,000 20,000 20,000 20,000 20,000
0
5000
10000
15000
20000
25000
0 1 2 3 4 5
Measuring NPD Success
ROI, NPVSales, growth rateGrowth in related productsWarranty and returnsCustomer satisfaction
Post-launch evaluation
Top Ten Risky Assumptions1. We will rapidly gain market share2. We don't have to worry about the competition3. Product will launch on time and on budget4. Retailers will be desperate to stock our product5. It is for everybody6. Product will sell itself7. Customers will find us8. Customers will immediately see that our product
is superior9. Product will sell because it is technologically
superior10. I like the product so the customer will like it!
Take-home messages
NP development is complex and uncertainlearn to manage risk
NP development is an iterative processprototype and evaluate early and often
NP development is interdisciplinaryhave the right team
NP development needs structurehave a process