new ways of working technology transformation lead anz
TRANSCRIPT
CHRIS VENTER
Public
SEPTEMBER 2017
NEW WAYS OF WORKING
THE COSTS OF NOT CHANGING…
WHAT WILL COME OUT OF THE CHANGE?
WHY ARE WE CHANGING?
Net Promoter Score (NPS)
Speed to market
Time to value for our
customers
Productivity (more done, with less)
Continuousimprovement
Simplification and efficiency
Employee engagement
scores
Talent acquisition & retention
People engagement and talent attraction
WHAT DOES THE CHANGE MEAN FOR ANZ?
<NWOW Video>
WHAT ARE WE DOING TO ENGAGE?
Videos Pizza Sessions
NWOW Marketplace
Squad Squad Squad Squad
Chapter
Squad Squad Squad Squad
Chapter
Squad Squad Squad Squad
Chapter
HOW WILL THIS WORK?
Squad Squad Squad Squad
Chapter
Mission “Best customer experience across all channels”
Chapter
HOW ARE WE TRACKING?
ResistorsAble, Somewhat willing, Not readyReady, Somewhat willing, Not ableChange Champions
We still have a lot of work to do
QUESTIONS
@ANZChristianV
/Chris-Venter