NEW YORK CITY WATER BOARD MEETING

Thursday, November 19, 2020 - 9:00 A.M.

VIA TELECONFERENCE

Note on meeting location and format:

This public meeting will take place by teleconference. Members of the public can listen to the meeting by dialing phone number 347-921-5612, and entering passcode 872 130 884 #. Once prepared, an audio recording and written transcript of the meeting will be posted to the Water Board’s website, at nyc.gov/waterboard.

AGENDA

1. Roll Call 2. Resolution: Approval of Minutes of October 15, 2020 Meeting

3. Resolution: Approval of Amendment to the Board’s Agreement with its

Rate Consultant

4. Presentation: Department of Environmental Protection Progress Report on Implementation of New Utility Billing Computer Software

5. Resolution: Approval of Selection of Electronic Payment Processing

Vendor and Authorization of Negotiating Authority and Board Funds

6. Presentation: Water Board and Department of Environmental Protection

Financial Update

The public is reminded that this is a business meeting of the Board. As such, members of the public are asked to refrain from asking questions, and to keep their phones muted. The public is welcome to submit questions to the Board at any time, besides during public meetings, by sending an email to nycwaterboard@dep.nyc.gov or by telephone using phone number 718-595-3594.

There is a meeting accessibility option for members of the public who have difficulty in hearing, or who would otherwise like to access the meeting using real-time text captioning. To access this accessibility option, please visit this link using your internet browser: https://www.streamtext.net/text.aspx?event=CFI-NYCWaterBoard . This is a text-only access option, for audio access please use the phone number and passcode listed above.

- 1 –

MINUTES OF THE MEETING OF THE

NEW YORK CITY WATER BOARD OCTOBER 15, 2020

A meeting of the New York City Water Board (the “Board”) was held on October 15,

2020 starting at approximately 9:00 a.m. via teleconference in accordance with the Governor’s

Emergency Order regarding the Covid-19 pandemic. Approximately 40 members of the public

dialed into the teleconference. The following members of the Board attended the meeting:

Alfonso Carney,

Dr. Demetrius Carolina, Sr.,

Evelyn Fernandez-Ketcham,

Adam Freed,

Jonathan Goldin, and

Arlene Shaw

constituting a quorum. Mr. Carney chaired the meeting, and Albert Rodriguez served as

Secretary of the meeting.

Approval of the Minutes of May 22, 2020

The first item on the agenda was approval of the minutes of the Board’s meeting held on

May 22, 2020. There being no further discussion, upon motion duly made and seconded, the

minutes of the meeting held on May 22, 2020 were unanimously adopted.

Approval of the Minutes of June 19, 2020

- 2 –

The next item on the agenda was approval of the minutes of the Board’s meeting held on

June 19, 2020. There being no further discussion, upon motion duly made and seconded, the

minutes of the meeting held on June 19, 2020 were unanimously adopted.

Financial Update Covering Fiscal Years 2020 and 2021

The next item on the agenda was a presentation by Vincent Sapienza, Commissioner,

Joseph Murin, Executive Director of the Board, Jeff Lynch, Deputy Commissioner of the

Department of Environmental Protection (“DEP”), and Omar Nazem, Treasurer of the Board.

The presentation focused on 1) an update on the DEP’s ongoing response to the COVID-19

pandemic on operations of DEP and the water and wastewater system, 2) an analysis of revenue

trends for Fiscal Year 2020 (FY20) and Fiscal Year 2021 (FY21), and 3) an update on DEP’s

capital and operating expenses.

Commissioner Sapienza opened the presentation with an update on system revenues for

FY20 and FY21 noting that revenues have been steadier than expected and that the City is

incrementally reopening for business and schools, although a normal pattern of activity has not

been resumed yet. The Commissioner also noted that operating and capital expenses for FY20

were both below budget. Commissioner Sapienza reported that since the start of the pandemic

operations have been running normally, and that there has been no impact on the quality of the

water or the availability of wastewater treatment. Treasurer Omar Nazem provided details on

cash revenues and reported that FY20 revenues were only slightly below budget, approximately

two-fifths of one percent below budget. Executive Director Murin discussed operating and

maintenance expenses for FY20 and noted that they were below budget primarily due to lower

spending on contracts, chemicals, and occupancy and personnel expenses resulting from

- 3 –

teleworking. Moving on to FY20 capital expenses, Mr. Murin noted that they were less than

expected mostly due to delays in contract processing and construction due to the pandemic. Mr.

Nazem provided an update on the financial situation for the current fiscal year, noting that

revenues are approximately 11% above revenue through October 13, 2020. Mr. Murin discussed

operating and maintenance expenses for FY21 noting that they were re-certified by the City’s

budget office with an increase of approximately $11 million, which was the accumulation of a

number of smaller adjustments including collective bargaining. On the capital commitment side,

Mr. Murin noted that FY21 commitments are lagging mostly due to challenges in processing

new contract expenses. Deputy Commissioner Jeff Lynch discussed the impact of COVID-19 on

customer payments, noting an increase in customer delinquencies since the start of the pandemic.

Chair Carney inquired as to how customers who become 180 days delinquent are treated. Mr.

Lynch answered that his team works with customers to enter into payment agreements, and

conducts various outreaches to the customer to make sure they are paying to the best of their

ability. Mr. Carney requested monthly updates on the percentage of accounts in the 180-day

delinquent population and noted that this is an important statistic to monitor for on-going trends.

Mr. Murin stated that the Board would be provided with monthly updates on delinquencies.

Member Arlene Shaw added a request for granular detail on delinquencies to determine which

sectors and types of buildings are most affected by the pandemic. Mr. Murin acknowledged her

request and noted that the goal would be to provide a monthly delinquency report with

meaningful detail. Ms. Shaw provided further detail to her request, noting the importance of

understanding how different classes of property owners are being affected by the pandemic.

- 4 –

Mr. Murin introduced Olga Chernat of the New York City Municipal Water Finance Authority to

provide an update on the system’s capital program funding. Ms. Chernat noted that the market

has remained relatively stable, except for a blip when the pandemic first came into prominence.

Ms. Chernat reported that the bond ratings have not changed and all have stable outlooks.

Member Shaw noted that she has observed a change in the tone of rating agency reports and

opined that it may be due to a conservative financial outlook and the current uncertainty

surrounding the pandemic. Ms. Chernat agreed and added that the rating agencies are

scrutinizing the future of rental payments to the City as well, and the effect on the system’s

financial outlook in general considering the pandemic. Member Jonathan Goldin noted the

importance of closely monitoring how remote authorities with a steady cash flow base may be

affected by the economic hardships of their supported municipalities. Ms. Chernat agreed.

A discussion then ensued regarding the revision of budget documents and Member Goldin

requested that Board members be notified immediately of receipt of any revised budget

documents. Treasurer Nazem acknowledged the delay in providing revised FY20 and FY21

budget revision documents and promised that going forward revisions would be provided in a

timely manner. The discussion segued into the City’s rental payment requests. Mr. Murin noted

that there were no rental payment requests from Fiscal Year 2017 through Fiscal Year 2019,

inclusive. However, due to the disruption of the pandemic, the City requested partial rental

payments in FY20 and FY21. Mr. Murin stated that the FY20 rental payment was funded using

debt service savings, pre-paying less debt than in past years, and by ending the year with a

smaller cash balance. He added that the FY21 rental payment would require the Board to amend

its budget, which is before the Board for consideration today. He also noted that there remains a

- 5 –

level of uncertainty regarding future rental payments that must be taken into account. Member

Adam Freed requested an analysis as to what extent these rental payments will affect the need for

future rate increases, specifically the requested amount for FY21 of $137 million. Mr. Murin

directed the Board’s rate consultant, Amawalk, to provide a follow-up answer to the Board. Ed

Marcus of Amawalk Consulting indicated that such an analysis would be provided to the Board

at a later date.

Mr. Lynch then gave an update on the lien sale, providing that the lien sale has been in existence

since 1996 and is an important collection enforcement mechanism. He noted that this year’s lien

sale has been postponed three times to provide additional customer relief in light of the

pandemic. He further noted that the authorization to sell liens expires at the end of this calendar

year and that, while there is no guarantee, the current expectation is that the lien sale will be

finalized during this calendar year. Mr. Lynch further noted the intention to pursue

reauthorization, but also with a similar caveat. Mr. Murin cautioned that the lack of a lien sale

reauthorization for an extended period of time could have significant impact on delinquencies.

Chair Carney noted the importance of satisfying both sides of the equation, the need to prevent

delinquencies and the difficulties imposed by the pandemic. To that end, Chair Carney requested

an update at a future meeting regarding this balance. Executive Director Murin stated that a

presentation on collection initiatives and programs for distressed property owners would be

provided at the next meeting. Mr. Lynch highlighted some programs, such as customer

outreaches and payment agreements with no down payment, as well as the current reduction in

the late payment interest rate.

- 6 –

The next item for discussion was the projection for Fiscal Year 2022’s proposed rate increase.

Executive Director Murin noted that the proposed 6.1% increase resulted from decreased

revenues related to the pandemic and the deferral of the FY21 increase. Board Member Goldin

inquired as to whether the proposal includes any projections for the system’s lease obligations.

Executive Director Murin noted that it did not and that any additional rental requests would

result in a re-assessment of the proposal. Mr. Goldin noted the importance of budgeting for

possible rental obligations and the exploration of creating a reserve to cover any future requests.

Member Freed made an additional point regarding the importance of avoiding large increases

and the need to ascertain a level of certainty regarding rental requests in the future, to the extent

possible.

Acceptance of the Independent Auditor’s Report for Fiscal Years 2020 and 2019.

The next item on the agenda was the presentation and acceptance of the Independent

Auditor’s Report on the Audited Financial Statements of the Water and Sewer System for the

Fiscal Years ended June 30, 2020 and June 30, 2019 and authorization of the public release of

such audited financial statements. Chair Carney reported that the Joint Audit Committee of the

Water Board and the New York City Municipal Water Finance Authority met with the System’s

independent auditors, Grant Thornton, and reviewed their report. Grant Thornton reported that

the financial statements fairly present the net position of the System in conformance with

generally accepted accounting principles and provided a letter, which stated that they found no

material weakness in the System’s internal controls over financial reporting. After such review,

the Joint Audit Committee unanimously approved a recommendation that the Board and the

Authority accept the auditor’s report and authorize the public release of the financial statements.

- 7 –

There being no further discussion, upon motion duly made and seconded, the following

resolution was unanimously adopted by the Board.

RESOLUTION

WHEREAS, the New York City Water Board (the “Board”) and the New York City Municipal Water Finance Authority (the “Authority”) established a joint Audit Committee in light of their joint role in the financial operations of the water and wastewater system of the City of New York (the “System”); and

WHEREAS, pursuant to the joint Audit Committee Charter and the Board

resolution of January 25, 2008 establishing the joint Audit Committee, the Board and the Authority each acting separately, after receiving a recommendation from the joint Audit Committee, shall annually approve the audited financial statements of the System; and

WHEREAS, on October 14, 2020, the Audit Committee met with the

independent auditors and reviewed their report on the System’s audited financial statements for the fiscal years ended June 30, 2020 and June 30, 2019; and

WHEREAS, the Audit Committee believes the independent auditors’ report and

the financial statements are reasonable and appropriate and has recommended that the Board and the Authority accept the independent auditors’ report and authorize the release of the financial statements; and

WHEREAS, the Board of Directors of the Authority approved the auditors’

report and authorized the release of the financial statements contingent on their approval by the Board; it is therefore,

RESOLVED, that the Board hereby accepts the independent auditors’ report on

the audited financial statements of the System for the fiscal years ended June 30, 2020 and June 30, 2019 and authorizes the release of such audited financial statements, provided that both the independent auditors’ report and the audited financial statements may be amended to reflect non-material changes acceptable to the Comptroller of the Authority.

Approval of Investment Guidelines and the Fiscal Year 2020 Investment Report

The next agenda item was the presentation and approval of the Board’s Investment

Guidelines and the Fiscal Year 2020 Investment Report as annually required by the New York

State Public Authorities Act.

- 8 –

Treasurer Nazem discussed the highlights of the report. There being no further

discussion, upon a motion duly made and seconded, the following resolution was unanimously

approved by the Board.

RESOLUTION

WHEREAS, the New York City Water Board (the “Board”) adopted Investment Guidelines to establish policies for the investment of its funds on May 2, 1986 and subsequently amended the Investment Guidelines on October 24, 1990 and February 14, 1997; and

WHEREAS, pursuant to the Investment Guidelines, the Board is required

annually to review and approve both the Investment Guidelines and an Investment Report; and

WHEREAS, the Board has reviewed the Investment Guidelines as contained in

the Fiscal Year 2020 Investment Report and finds both the guidelines and report to be reasonable and appropriate; it is therefore

RESOLVED, that the Investment Guidelines and the Fiscal Year 2020

Investment Report, copies of which will be filed with the minutes of this meeting, are hereby approved.

Adoption of Amended Fiscal Year 2021 Annual Budget

Executive Director Murin noted that the financial presentation and related discussion in

the earlier part of today’s meeting covered all areas of the amended budget. Upon motion duly

made and seconded, the following resolution adopting the Amended Fiscal Year 2021 annual

budget of the Water Board was unanimously approved by the Board.

RESOLUTION

WHEREAS, pursuant to a Financing Agreement dated as of July 1, 1985, as amended, between the New York City Water Board (the “Board”), the New York City Municipal Water Finance Authority (the “Authority”), and The City of New York (the "City”), the Board is required to adopt an annual budget which includes, among other things, expenses of the Authority and the City relating to the operation and maintenance of City’s Water and Sewer System (the “System”) and

- 9 –

WHEREAS, the Board has received an amended certification, dated July 9, 2020, from the Authority regarding the Authority's Budget for the fiscal year commencing July 1, 2020 (“Fiscal Year 2021”) reflecting Authority Expenses and estimated Aggregate Debt Service (as such terms are defined in the Authority's General Revenue Bond Resolution); and

WHEREAS, the Board has received an amended certification, dated July 9, 2020,

from the Director of Management and Budget of the City regarding the amounts that the City reasonably anticipates it will have expended during Fiscal Year 2021 in connection with the operation and maintenance of the System as described in paragraphs (a) through (e) of Section 8.1 of the Agreement of Lease dated as of July 1, 1985, as amended, between the Board and the City (the “Lease”), and the rental payment, if any, requested by the City for Fiscal Year 2021 pursuant to Section 8.2 of the Lease; and

WHEREAS, the Board has received an updated certification, dated September

24, 2020, from AECOM USA, Inc., Consulting Engineer, pursuant to Section 8.3(a)(ii) of the Lease to the effect that amounts certified by the City for costs incurred or to be incurred in connection with paragraphs (a) and (b) of Section 8.1 of the Lease are reasonable and appropriate; and

WHEREAS, the Board has reviewed a proposed amended budget for the Board's

own anticipated expenses for Fiscal Year 2021, and combined with the proposed expenses for the Authority and the City, the Board has prepared an amended annual budget for the ensuing fiscal year (the “Annual Budget”); and

WHEREAS, the Board has received amended certification, dated October 2,

2020, from Amawalk Consulting Group LLC (“Amawalk”), Rate Consultant to the Board, regarding forecasted cash flows and anticipated revenues for Fiscal Year 2021; and

WHEREAS, the Board has reviewed the Rate Consultant’s forecasted cash flows

and the Board’s proposed amended Annual Budget for Fiscal Year 2021 and has determined that such provision for anticipated expenditures is reasonable and appropriate to enable the Board to exercise its powers and carry out its purposes in accordance with the New York City Municipal Water Finance Authority Act; it is therefore

RESOLVED, that the amended Annual Budget of the Board for Fiscal Year

2021, a copy of which is attached hereto, is hereby adopted.

Presentation on Water Demand Response in New York City during COVID-19

Deputy Commissioner Angela Licata gave a presentation on water demand in New York

City during COVID-19. Ms. Licata indicated that overall consumption was consistent, noting

- 10 –

that decreases in non-residential demand were offset by increases in residential demand. She

provided additional insight that increases in residential demand do not always equate to increases

in revenue due to non-meter billed residential customers. Deputy Commissioner Licata

highlighted some areas of noticeable reductions in consumption including schools and colleges

and restaurants. She further highlighted that we are starting to see a slight uptick in these sectors

as the City slowing returns to business as normal. Member Freed noted the importance of a

sustainable rate structure and requested engagement with various stakeholders in shaping a rate

structure for the future. Mr. Freed requested a further update at a future meeting on DEP’s

sustainable rate study initiative.

There being no further business to come before the Board, upon motion duly made and

seconded, the meeting was duly adjourned.

_______________________ SECRETARY

NEW YORK CITY WATER BOARD

November 19, 2020

RESOLUTION

WHEREAS, pursuant to Section 1045-g(8) of the New York City Municipal Water

Finance Authority Act (the “Act”), the Board is authorized to enter into contracts and to retain

private consultants on a contract basis for the purpose of obtaining professional or technical

services to assist the Board in carrying out its responsibilities; and

WHEREAS, following a competitive solicitation process, the Board by Resolution dated

February 24, 2017, authorized an agreement with Amawalk Consulting Group, LLC

(“Amawalk”), for a term of five years ending June 30, 2022, whereby Amawalk currently serves

as Rate Advisor to the Board; and

WHEREAS, the Board originally authorized an aggregate compensation amount not to

exceed $800,000 for the term of the Agreement; and

WHEREAS, Amawalk has provided satisfactory services to date, as indicated by Board

professional staff; and

WHEREAS, the Executive Director of the Board has requested $350,000 of additional

funding for the remaining term of the Agreement; and

WHEREAS, in accordance with the Water Board’s Policy on the Procurement of Goods

and Services, in particular, Section 5.i. (prior Board approval of contracts where the cumulative

value exceeds $100,000), the Board finds such justification reasonable and appropriate in the

present circumstances; it is therefore,

RESOLVED, that the Executive Director is hereby authorized and directed in the name

of and on behalf of the Board to execute amendments to the Agreements to provide continuing

services upon such terms and conditions as the Executive Director may deem reasonable and

appropriate. Total compensation for services performed under the Agreements, as amended,

shall not exceed $1,150,000, reflecting the sum of the original $800,000 of authorized funds and

the $350,000 of newly authorized funds.

Billing for the Future – Customer Information System Upgrade

Department of Environmental Protection

November 19, 2020

2

Project Overview

• As a reminder, we last provided the Board with an update on DEP’s new billing system project on December 5, 2019

• DEP is the Board’s billing agent, that issues water bills to property owners

• The overall goal of the project is to replace DEP’s existing billing software package – which is more than 20 years old – with newer, higher functionality, billing software

• A newer software package will:

o Allow for a more customer-oriented experience, by making account information easier to access and to understand

o Make it easier to find technology personnel with the skills to run the system, since the existing software runs on legacy source code

o Align the water system’s technology base and skills with market practices

o Allow for more latitude in future rate design decisions, since fewer software-based constraints will exist than presented by the legacy system

3

Key Updates Since the Last Briefing

• The expected activation date for the new billing software has shifted from January 2021 to the second quarter of the year

• Delay mainly due to logistical challenges created by the ongoing pandemic

• All workflows are still progressing, despite the disruptions, with product customization and configuration work completed during the Development Phase

• The project is now in the Deployment Phase:

o Phases 1 and 2 of Integrated System Testing completed

o User Acceptance Testing is underway

o Web Based Training is underway

o Work queuing, user role assignments, and reporting functionality are underway

• Organizational Change Management plan developed and being carried out

• Bureau of Customer Services end user training begins in January

4

Priority on Training and Personnel Development

• October 2020 training focus:

o Customer Service Week / Billing for the Future Education Week

Introductions and system functionality overview

Provide information regarding how end user training will be deployed

o Business unit manager meetings preceding start of end user training launch

o Microsoft Teams training sessions by DEP OD&HR (available on ongoing basis)

• November and December 2020 training focus:

o Web-based training and related skills labs deployment

o Instructor-led training pilots begin November 10

• Scheduled January through April 2021 training focus:

o Instructor-led training and related skill labs ongoing

5

Revised Timeline – 2021 Q2 Target Launch

2020 2021

Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Testing

Training

OCM

1

Go-Live

Data Migration iteration

DEPLOYMENT6 7 8 9

IST1

IST2 UAT1 (UR & Rpts)

TRAINING MATERIAL DEVELOPMENT

ILT/Classroom

Reporting Development and Testing CutO

ver

Communication engagement activities, business readiness and change impact assessments, external communication

OPERATIONS

Test Execution Support

Bug Fixing

PARALLEL TEST

Skills & Proficiency Labs

7.1

SOPs

Training

PENETRATION & PERFORMANCE TESTING

UAT 2 (UR & Rpts)

WBT

User Role Development and Testing

Workspace Development and Testing

WBT & ILT Pilots

MGL1 MGL2

5 FSDs, 22 Issues Dev & Testing BATCH & Technical Training BATCH and Technical Testing

TTT

UAT Planning & Prep Support

UAT Test Cases

IST2 Planning & Prep Support

UAT Planning & Prep IST2 Planning

& Prep

DEP Led Training

Test Execution Support

PARALLEL TEST PREP

10

6

Thank You – And Any Questions?

NEW YORK CITY WATER BOARD

November 19, 2020

RESOLUTION

WHEREAS, pursuant to Section 1045-g(8) of the New York City Municipal Water

Finance Authority Act (the "Act"), the New York City Water Board (the “Board”) is authorized

to enter into contracts and to retain private consultants on a contract basis for the purpose of

obtaining professional or technical services to assist the Board in carrying out its responsibilities;

and,

WHEREAS, the Board’s primary duty under the Act is to establish and collect water and

wastewater rates and charges in an amount sufficient to place the water supply and wastewater

systems of the City of New York on a self-sustaining basis; and

WHEREAS, the Board’s billing agent, the New York City Department of Environmental

Protection (DEP), is implementing a new computer billing system, with an anticipated launch

date during calendar year 2021; and

WHEREAS, maintaining a high degree of cybersecurity protection around the Board and

DEP’s financial and computer systems, as well as maintaining the general security and integrity

of the personal and financial information of the Board’s customers, is a priority of the Board and

DEP; and

WHEREAS, Itineris, the vendor and system integrator that is implementing the new

computer billing system on behalf of the Board and DEP, has an existing technology system

integration and business relationship with electronic payment processor Paymentus Corporation

(Paymentus), a Delaware corporation with a principal place of business at 13024 Ballantyne

Corporation Parkway, Suite 400, Charlotte, North Carolina, 28277; and

WHEREAS, Paymentus is the only vendor to have this existing technology system

integration and business relationship with Itineris; and

WHEREAS, a Technical Evaluation Committee (“the Committee”), consisting of ten

qualified individuals drawn from the Board and DEP rated and ranked both Paymentus and the

Board’s incumbent electronic payments vendor; and

WHEREAS, nine members of the Committee determined that the overall package of

product features available with the Paymentus offering was superior to existing functionality,

and that the total economic cost of the Paymentus proposal was fair and reasonable; and

WHEREAS, in accordance with the Water Board’s Policy on the Procurement of Goods

and Services, in particular, Section 4 (selection based on the best combination of technical merit

and price) and Section 5.i (prior approval of contracts where the cumulative value exceeds

$100,000), the Board finds the selection of Paymentus to work as the electronic payments

vendors in conjunction with the Itineris computer billing system, as well as the Board’s Local

Water Fund accounts as it may designate, is appropriate; it is therefore

RESOLVED, that the Executive Director is hereby authorized and directed to execute an

agreement with Paymentus to provide electronic payment processing services to the Board, for

an initial five-year term with two additional three-year extensions at the Board’s option, upon

such terms and conditions as the Executive Director may deem reasonable and appropriate; and

be it further

RESOLVED, that the total compensation for services performed for the initial five-year

term and the two three-year extensions shall not exceed $8,000,000 of Board funds.

Financial Update for NYCWater Board

November 19, 2020

2

Summary of Key Financial Indicators

• Through November 17, Water Board operating revenues were $1.84 billion, which was +9.0% (+$153 million) ahead of year-to-date revenue plan and -6.2% (-$122 million) behind where revenues were at this time last year

• For the fiscal year to date through October 31, metered water consumption by residential customers was +2.1% compared to this time last year, while metered water consumption by commercial customers was -20.7% lower than last year

• As of October 31, delinquent accounts receivable across all property classes was +20.9% higher than the year before, mainly reflecting an additional 16,594 more delinquent accounts, as well as a slightly higher average delinquent balance

• The +20.9% increase in delinquencies reflected a +15.3% increase in small residential delinquencies, a +20.6% increase in large residential delinquencies, and a +41.2% in commercial delinquencies, compared to the year before

Agenda 11-19-20Minutes of Oct 15 2020 MeetingMINUTES OF THE MEETING OF THE NEW YORK CITY WATER BOARD

Amawalk ResolutionBilling System Update Presenation (11-16-20)Slide Number 1Project OverviewKey Updates Since the Last BriefingPriority on Training and Personnel Development Revised Timeline – 2021 Q2 Target LaunchThank You – And Any Questions?

Paymentus ResolutionFinancial Update to Water Board for 11-19-20Slide Number 1Slide Number 2