Rakesh Patel1807 Montague Rd., Clover, SC 29710

803-810-5105(M)803-810-0509 (H)

santram8908@yahoo.com

Summary:Seeking a creative and challenging (Level 1 or 2) IT/POS/Desktop Support Specialist/Software Analyst/Systems Technician/Network Support Specialist/POS Support position with a strong background in IT/Sales & Marketing Manager/Customer Service/Microsoft Windows networking, IT/desktop/POS support in manufacturing/medical/IT/retail/restaurants/hotel-motels related firms. Technical Skills:

Performed administrative and technical duties in migrating older version to newer version of Exchange mail systems PERFORMS ADMINISTRATIVE AND TECHNICAL DUTIES IN MAINTAINING AND CONTROLLING THE OPERATIONS OF A

COMPLEX POINT-OF-SALE AND INVENTORY MANAGEMENT SYSTEM for SUBWAY restaurants and UPS stores in surrounding areas; Experience in providing quality, professional desktop, laptop, mobile device and office application support to

both local and remote end-users; includes the deployment and troubleshooting of hardware, operating systems and applications

Hands on experience in upgrading from Windows 98 to NT 4.0 TO 2000 TO XP TO WINDOWS7 Hands on experience in remote desktop support using VPN, CITRIX Experience with VMWare workstation software on Windows platforms Windows desktop support skills (All version of Windows:98, NT4.0, 2000,Win XP, Win 7) Knowledge of Dell, Compaq and HP hardware (laptops, desktops) Desktop/Laptop support & Hardware troubleshooting with L2 skills Strong problem analysis and resolution skills Experience with VPN technologies

Experience in technical support of point-of-sales and system Experienced in MS-Office, Exchange Server, SMS, VPN, Veritas, TCP/IP and internet connectivity, PC imaging and

printers Knowledge of IP network configuration support (advanced connectivity trouble-shooting support for printers,

registers, PC’s, etc.) Working knowledge in testing, troubleshooting, installing database software, desktop applications, and PC hardware

components on the Client/Server Technologies Working knowledge of testing, troubleshooting, installing, administering Network operating systems on the different

environment Capable of writing proposals or papers Knowledgeable of concepts, structures, and techniques for designing, implementing, using, and managing relational

database systems and SQL database languageCommunication Skills: Strong problem analysis and resolution skills Knowledge of commercial business and point-of-sale systems Customer-friendly attitude, while keeping an eye on the clock Energetic attitude and work ethic Ability to communicate well; courteous phone manner; good customer support skills Mature, Self-starter, team player and good oriented personality, Minimal management required. Willingness to work on shift timing.

Education & Certification: BS in Computer and Information Science (CMIS); May, 1997 University of Maryland University College, College Park, Maryland BS in Electrical Engineering (BSEE); August, 1989 S. P. University, Birla Engineering College, India. Cisco Networking Fundamentals; Feb. 1st- March 23rd, 2000 Montgomery College (Germantown Campus), MD.

MCSE Certification:MCP (Microsoft Certified Professional) - June 27, 1998

Training: MICROS POS Training on Simphony 2.6 on new hardware system (01/27/2014-02/02/2014)

Columbia, MD MCSE (Microsoft Certified Systems Engineer) Windows NT 4.0 Track (all courses)Implementing and administering Microsoft 2000 Professional, Server, and Directory service, Orange Technical Institute, Gaithersburg, MD.Implementing and Supporting Microsoft Windows XP Professional Orange Technical Institute, Gaithersburg, MD. IBM AIX Version 4 Basics & Administration-I at Crystal City, VA

Computer Skills:Operating Systems: Microsoft Windows OS (NT 4.0/2000/2003 servers and 95/98/NT/2K/XP/Vista, Windows 7 clients), IBM OS/2, UNIX (IBM AIX)Hardware: Dell (all servers & desktop PCs), COMPAQ (all servers & desktop PCs), HP, IBM,

AMDEK, Packard Bell, WYSE, CBS super 386, Nec MultiSync, IBM terminals, Laptop (IBM, DELL, TOSIBA, & COMPAQ)

Software: Microsoft Backoffice Product, SMS 1.2 & 2.0, Microsoft Exchange Server 5.0/5.5, SNA 4.0, SQL 6.5, ARCServer6.5, Microsoft Office Suite (all version up to 2007), IIS 4.0/5.0, FrontPage, PageMaker 5.0, Texas Instrument Software, ORACLE-client/server (V 7.x & 8.x), Informix, Backup Exec for Windows, CITRIX server/client

Other: LAN/WAN, Ethernet, Client/Server Technology, Token Ring, TCP/IP

Professional Experience:

3CORDSOLUTIONS, INC.; CHARLOTTE, NC(With TOLT Solutions, INC.) 08/2015-PresentCustomer Support Analysts/Micros Specialist

Provide technical telephone and remote support to a broad base of customers; Answer complex questions on function and usage of supported applications and products used by customers; Access and use support information maintained in the internal knowledge-base; promote and maintain a high

quality, professional, service-oriented company image.   Working Experience of Micros Point of Sale (POS) systems

KRG Technologies, Inc; Valencia, CA 01/2014-PresentIT/POS Support (Contractor-6+ months-100% travel job)(Connected With ITC InfoTech (USA), Inc. for MICROS, Inc.)

Install and upgrade New POS System/Simphony software on MICROS POS systems (from Windows 98 to Windows 7)

Upgrade and replace new motherboard, hard drive, memory on current system to install new POS version of software

Review Database Checklist Train Managers and employees on new version of POS software Test Interfaces; Test Remote Printing Live support to resolve and fix the database issues. Confirm Reports, PMS Posting Learned software programming on POS software to upgrade older version to newer on new POS hardware

system Will work on huge migration on upgrading and installing new POS software/hardware for all Marriott hotels

across the nations and overseas support on hardware, software, networking and install network printers

Aditya, Inc, Clover, SC 10/2004- PresentIT/POS Support/Manager

Retail business management PERFORMS ADMINISTRATIVE AND TECHNICAL DUTIES IN MAINTAINING AND CONTROLLING THE OPERATIONS OF A

COMPLEX POINT-OF-SALE AND INVENTORY MANAGEMENT SYSTEM for SUBWAY and UPS stores in surrounding areas;

Provide IT support to SUBWAY & UPS stores in Gastonia, Belmont, Clover & Charlotte areas; Install, troubleshoot, configure, and maintain application software for POS/CMS system and sub shop on Windows

XP client machines; troubleshoot & resolve problems on workstation machines, printer, fax, and copier machines Setup and maintained the backup and recovery processes for the network Setup standards for network drive letter and printer mapping; network connectivity, and perform general

troubleshooting for network connectivity problems Take inventory, order goods and organize Identifies and investigates opportunities to increase profit margin and quality, or reduce environmental impact

through improved material specifications Proficiency in MS Office professional (ALL VERSION)

OHM RVM, INC; Gastonia, NC 02/2009 –12/2014IT/POS Support/Manager-Part Time

add/modify/configure/setup all menus and prices, order item inventory, taxes, promotions for HP POS/PHARR POS/MICROS POS locally or using home office (remotely) for Subway restaurants.

Manage and operate SUB WAY restaurant business Hire and train employee to improve good customer service kills and to improve the business goals Supervise and manage more than 10 employees Provide IT support to SUBWAY & UPS stores in Gastonia, Belmont, Clover & Charlotte areas; Performs administrative and technical duties in maintaining and controlling the operations of a complex point-of-

sale and inventory management system for SUBWAY AND UPS stores in surrounding areas; Install, troubleshoot, configure, and maintain application software for POS/CMS system and sub shop on Windows

XP/Windows 7 client machines; troubleshoot & resolve problems on workstation machines, printer, fax, and copier machines

Setup and maintained the backup and recovery processes for the network Setup standards for network drive letter and printer mapping; network connectivity, and perform general

troubleshooting for network connectivity problems Take inventory, order goods and organize

Identifies and investigates opportunities to increase profit margin and quality, or reduce environmental impact through improved material specifications

Proficiency in MS Office professional (ALL VERSION)

Spirent Communications, Rockville, MD. 10/2000- 10/2004Sr. Software Analyst

Administered Microsoft Windows servers and workstations computer Responsible for disaster recovery process. Exchange migration for version 2000 (server and client) Responsible for creating, managing, maintaining, and administering new/old user accounts with performing general

user administrative tasks of 200+ PC running Windows 95, 98, NT 4.0, 2K, XP. Responsible for end-user technical support, installation of network & desktop applications, and server/workstation

configuration/connectivity Setup and maintained the backup and recovery processes for the network Setup standards for network drive letter and printer mapping; network connectivity, and perform general

troubleshooting for network connectivity problems Provided general support and troubleshooting for the user community and assist the helpdesk in problem

determination and resolution Performed administrative tasks for the email system Maintained documentation on network configuration, standards, and procedures Experienced in Call Center support, MS-Office, Exchange Server, VPN, Veritas, TCP/IP and internet connectivity, PC

imaging and printers Experience installing, troubleshooting, and working with OEM products such as, Microsoft Back-office products; &

database products such as, ORACLE (client/server-V7.x & 8.x), Informix. Knowledgeable in configuring router, Check Point Firewalls, and Internet security Created and maintained user account and home directory on UNIX server Experience with VMware workstation software on Windows platforms

Central Pension Fund (CPF), Washington, D.C. 03/98-10/2000NT Administrator

Administer Microsoft Windows NT server and workstation computer (NT 4.0) Exchange migration from 5.0 to 5.5 (server and client) Responsible for creating, managing, maintaining, and administering new/old user accounts with performing general

user administrative tasks of 100+ PC running NT 4.0 Responsible for end-user technical support, installation of network & desktop applications, and server/workstation

configuration/connectivity Setup and maintain the backup and recovery processes for the network Incorporate and use the Microsoft SMS product for package distribution Setup standards for the installation and integration of all software application using SMS Setup standards for network drive letter and printer mapping; m administrative tasks for the email system Maintain documentation on network configuration, standards, and procedures Manage network, Check Point Firewalls, and data security Experienced in Call Center support, MS-Office, Exchange Server, VPN, Veritas, TCP/IP and internet connectivity, PC

imaging and printers Experience installing, troubleshooting, and working with OEM products such as, Microsoft Back-office

products; & database products such as, ORACLE-client/server (V 7.x & 8.x), Informix Experience with VMware workstation software on Windows platforms

Computer Data Systems, Inc. (CDSI-now ACS), Rockville, MD. 06/96-03/98 (Full Time)

Systems Technician/Network Support Specialist &03/98-01/99 (Part Time)

Administer Microsoft Windows NT server and workstation computer (WinNT 3.51/4.0) Responsible for 80+ PC running NT/95/OS2 Responsible for end-user technical support, installation of desktop applications, and workstation

configuration/connectivity. Test, Troubleshoot, Debug, and run wide range of software and hardware on PC and Laptops (NT 3.51/4.0, Win 95,

WFW 3.11, Win 3.0, OS/2 3.0/4.0, LAN, E-Mail, Remote connectivity). develop processes for backup, recovery, tuning etc Knowledgeable in designing and implementing workgroups of networked desktop Provides systems utilities, tools and diagnostics to analyze and resolve system and network problems Working knowledge in server administration of Microsoft and PC networks Working knowledge of TCP/IP network configuration; and debugging skills at all level of Ethernet and TCP/IP

protocol family. Working experience with PC/Laptops diagnostics, wide range of HW/SW installation, and user assistance Strong multitasking, organizational & communication skills

Technical Service Solutions (IBM), Rockville, MD. 02/96-06/96Customer Service Representative

Received service calls from TSSs CAD system and provided best technical services to the customers Troubleshot and Debugged problems of PC, printers, servers, and modems Install and configure a wide range of hardware on PC and Laptops.

Marriott International Inc., Bethesda, MD. 10/95-03/96PC Support Technician-Intern

Upgraded systems for a better working environment in Novell 4.1 Installed and configured a wide range of hardware and software on PC Troubleshot and solved problems of PC, printers, and other equipment Logged all incoming and outgoing equipment into the inventory database

WORK STATUS: US CITIZEN

PREFERENCES: Santhosh, Supervisor, KRG Technologies Inc | URL: www.krgtech.com | Valencia, CA

Tel : 661-367-8000 Ex : 600 | Email: santhosh@krgtech.com Joyson Christo, National Systems Consulting, Plano, Texas 75093

Direct Phone: 972-212-8721; joyson@nsiamerica.com ASHIR YOUSAF, CO-WORKER at KRG TECH, INC; BALTIMORE, MD; PH#301-503-1818,

ashir_yousaf@hotmail.com ALKESH PATEL-HOTEL BUSINESS MANAGEMENT-CHARLOTTE, NC; PH# 704-737-5515 VIREN PATEL-PRESIDENT-SMALL BUSINESS OWNER (Retail & Restaurants)-CHARLOTTE, NC; PH# 704-704-724-

3547 Eugune Patel, PRESIDENT-SMALL BUSINESS OWNER (Retail & Restaurants)-Gastonia, NC; PH# 704-964-1664 CATHERINE KIEFFER-IT MANAGER AT SPIRENT COMMUNICATION, ROCKVILLE, MD

PH# 301-444-2400