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Nationwide, the Nationwide N and Eagle, Nationwide is On Your Side, and On Your Side are service marks of Nationwide Mutual Insurance Company. © 2019 Nationwide.” Proprietary and Confidential
LEADING THE JOURNEY TO
ONE
Rhode Island Release 6.0
August, 2019 NB January, 2020 REN
One Product Customer Communication Letters Reference Guide Appendix
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
2
Table of Contents Click to follow link to Topic; Click the Home icon to return here.
Auto Letters
Nationwide General Insurance 3
Nationwide Mutual Insurance Company 6
Harleysville Preferred, Harleysville Insurance Company, Nationwide Mutual Insurance Company 9
Property Letters
Nationwide General, Nationwide Mutual Fire, Nationwide P&C 13
Harleysville Worcester Insurance Company 17
Umbrella Letters
Nationwide Mutual Insurance Company 22
Harleysville Preferred Insurance Company 24
Dwelling Fire Letters
Nationwide Mutual Fire Insurance Company 27
The Journey to ONE has Begun 30
DISCLAIMERS 31
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
3
AUTO Letter Nationwide General Insurance
NGI
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
4
AUTO Letter Nationwide General Insurance (cont’d.)
NGI
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
5
AUTO Letter Nationwide General Insurance (cont’d.)
NGI
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
6
AUTO Letter Nationwide Mutual Insurance Company
NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
7
AUTO Letter Nationwide Mutual Insurance Company (cont’d.)
NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
8
AUTO Letter Nationwide Mutual Insurance Company (cont’d.)
NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
9
AUTO Letter Harleysville Preferred, Harleysville Insurance Company, Nationwide Mutual Insurance Company
HPREF
HIC NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
10
AUTO Letter Harleysville Preferred, Harleysville Insurance Company, Nationwide Mutual Insurance Company (cont’d.)
HPREF HIC
NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
11
AUTO Letter Harleysville Preferred, Harleysville Insurance Company, Nationwide Mutual Insurance Company (cont’d.)
HPREF
HIC NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
12
AUTO Letter Harleysville Preferred, Harleysville Insurance Company, Nationwide Mutual Insurance Company (cont’d.)
HPREF HIC
NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
13
HOME Letter Nationwide General, Nationwide Mutual Fire, Nationwide P&C
NGI NMFIC
NPCC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
14
HOME Letter Nationwide General, Nationwide Mutual Fire, Nationwide P&C (cont’d.)
NGI
NMFIC NPCC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
15
HOME Letter Nationwide General, Nationwide Mutual Fire, Nationwide P&C (cont’d.)
NGI
NMFIC NPCC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
16
HOME Letter Nationwide General, Nationwide Mutual Fire, Nationwide P&C (cont’d.)
NGI
NMFIC NPCC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
17
HOME Letter Harleysville Worcester Insurance Company
HWIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
18
HOME Letter Harleysville Worcester Insurance Company (cont’d.)
HWIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
19
HOME Letter Harleysville Worcester Insurance Company (cont’d.)
HWIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
20
HOME Letter Harleysville Worcester Insurance Company (cont’d.)
HWIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
21
HOME Letter Harleysville Worcester Insurance Company (cont’d.)
HWIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
22
UMBRELLA Letter
Nationwide Mutual Insurance Company
NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
23
UMBRELLA Letter
Nationwide Mutual Insurance Company (cont’d.)
NMIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
24
UMBRELLA Letter
Harleysville Preferred Insurance Company
HPREF
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
25
UMBRELLA Letter
Harleysville Preferred Insurance Company (cont’d.)
HPREF
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
26
UMBRELLA Letter
Harleysville Preferred Insurance Company (cont’d.)
HPREF
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
27
DWELLING FIRE Letter
Nationwide Mutual Fire Insurance Company
NMFIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
28
DWELLING FIRE Letter
Nationwide Mutual Fire Insurance Company (cont’d.)
NMFIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
29
DWELLING FIRE Letter
Nationwide Mutual Fire Insurance Company (cont’d.)
NMFIC
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
30
ONE Product The Journey to ONE has Begun
THE JOURNEY TO
ONEHAS BEGUN
“…These changes truly reflect our One Nationwide efforts – working across teams like Claims, Member Solutions, Services, and Sales and Distribution – and are a significant step toward bringing the power of One Nationwide to the market…Thank you for everything you do to support our current and future customers!”
David Arango Senior Vice President
Nationwide Property and Casualty, Personal Lines
One Product Customer Communication Letters
Copyright© 2019 Nationwide Mutual Insurance Company. All rights reserved. Proprietary and Confidential
31
Nationwide DISCLAIMERS Agent Disclaimers
Insurance terms, definitions and explanations used throughout this One Product Reference Guide are intended for informational purposes only and do not in any way replace or modify the definitions and information contained in individual insurance contracts, policies or declaration pages, which are controlling. Such terms and availability may vary by state and exclusions may apply. Discounts may not be applied to all policy coverages. Further, in the event of a claim, the facts and circumstances will be evaluated by applying the applicable policy language and state law.
(1) I agree that I am either: (a) an employee of Nationwide Mutual Insurance Company, Allied Insurance Company, Harleysville Insurance Group, or an affiliate or subsidiary of one or more of these companies; or (b) an Independent Contractor who has a contract and/or valid appointment with Nationwide Mutual Insurance Company, Allied Insurance Company, Harleysville Insurance Group, or an affiliate or subsidiary of one or more of these companies (hereafter, "Independent Contractor Agent"); or (c) an employee of or an independent contractor retained by an Independent Contractor Agent. Independent Contractor Agents Nationwide/Allied/Harleysville agents who are independent contractors are responsible for managing their own agencies. There are certain Nationwide procedures that must be followed in order to do business with Nationwide (e.g. use of a Nationwide approved system to transmit business). The information in this One Product Reference Guide may contain some of these required procedures and will be designated as such here or in other materials from Nationwide. All other documentation and information provided herein is for your consideration only, and it is not required that you use it. Nationwide cannot and does not guarantee that using any of the information contained herein will result in achieving your desired objectives, or that it is current or in compliance with your specific state laws. Nationwide continues to recommend that you consult with your personal attorney and business advisors regarding the specific operations of your agency. Employee Agents Nationwide agents who are employee agents must comply with the terms of their contract(s) with Nationwide and any other required Nationwide policies and procedures. The information in this training program may contain some of these required procedures and will be designated as such here or in other materials from Nationwide. All other documentation and information provided herein is for your consideration only, and it is not required that you use it. Nationwide cannot and does not guarantee that using any of the information contained herein will result in achieving your desired objectives. If you have any questions, please contact your appropriate management personnel. (2) I agree that the information contained in this document is proprietary to Nationwide and confidential. (3) I acknowledge that (i) certain information contained in this document is applicable to licensed individuals only and access to this information should not be construed as permission to perform any functions that would require a license and (ii) I am responsible for acting in accordance with all applicable laws and regulations. (4) I agree that I will only use the information and/or materials contained in or provided in this One Product Reference Guide for the benefit of Nationwide; and (5) I agree that I will cease using information presented in this One Product Reference Guide, and return or destroy any material provided to me associated with this subject matter and all copies thereof once: (a) In the case of an Independent Contractor Agent, my contract with Nationwide is cancelled for any reason or I no longer hold any appointments with Nationwide; (b) In the case of an employee of or independent contractor retained by an Independent Contractor Agent, I cease to be employed or retained by the Independent Contractor Agent; or (c) In the case of an employee of Nationwide, when my employment is terminated for any reason. Nationwide Employees This One Product Reference Guide contains confidential and proprietary Nationwide information, including but not limited to Nationwide policies and practices. Improper use or disclosure of confidential and proprietary information could have adverse ramifications to Nationwide corporately, and from an employee perspective, could lead to disciplinary action, up to and including termination. For more information about your responsibility related to Nationwide's confidential information, please see Section 2.12 of the Nationwide Policy Guide.