1. The Evolution of CollaborationRichard BennettDirector - Unified Communications and Collaboration

2. The way WECommunicate, Collaborate and Sharehas evolved.Avaya Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 3. Future Business Priorities RequireInnovation2010 2013Improving business Creating new products or1 processes 1 services (innovate)Reducing enterprise costs Improving business2 2 processesIncreasing the use ofAttracting & retaining new3information / analytics3customersImproving enterpriseCreating new sources of4workforce effectiveness4competitive advantage Attracting & retaining newIncreasing the use of5customers5 information / analyticsSource: Gartner 2010 New people and roles must collaboratefaster across the enterpriseAvaya Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 4. Industry Collaboration Roadmap Collaboration: Federation Beyond Enterprise Applications: Integrated Experience Business Process: Dynamic Communities Business Process: Find and Connect Optimisation: Unified Communications Avaya Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 4 5. Business Challenges are evolving.FunctionalityRelevant InformationDeploy New Social ITServicesNetworkingLine ofIntegrate CustomerAny Device, Any BusinessSystemsExperienceModality ProblemDecreaseAnywhere,ResolutionCost AnytimeIncreaseSimplify Productivity Maintenance FasterExecutionEnd UserTime Avaya Proprietary 2011 Avaya Inc. Allpursuant to your - Proprietary and Confidential not for Distribution & Confidential | Use rights reserved. signed agreement or Avaya policy. 5 6. Adoption of Collaboration Each customer has their own incremental journeyBusiness Transformation Bus. ImpactBus. Impact Soft $ Hard $ Incorporatework assignmentSoft $ Hard $and managed workflow Integrate communications intobusiness applicationsTargeted Applications Inter-enterprise collaboration Simplify and personalize Measure, analyze, optimize customer and user experiences Rapidly deploy targetedContext Driven mobility, UC clients, video,Enterprise conferencing to right users Drive group productivity with video and shared work spaces. Enable multi-modal contactConsolidatecenters, social networking Expand customer self service LowerTCO everywhere speech, web, Reduce communication costs video, social widgets Consolidate applicationsBus. Impact Evolve to session-based Soft $Hard $architecture Avaya Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 7. Integrating the user adoption and user experienceEmpowering differentUSEREnabling people-firstroles and processescollaboration thatProductivitywithin a common Ease of useenhances user andUC architectureSpeed and Choicecustomer experiences Effectiveness BUSINESSCORE SERVICES Accelerated processesBusiness agility Customer satisfactionOpenness and flexibility ResponsivenessLower costs and risksTime to market Investment protection MANAGEMENTLower TCO, Simplicity, Security Avaya Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy.7 8. The Avaya vision 9. Avaya Portfolio DifferentiationWeb Conferencing VideoConferencing AudioConferencing x IMPresenceUnified IPT Messaging Context Driven Ubiquitous Avaya Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 9 10. Flare on iPad in a Mobile Environment?Flare securely connected ,via Sipera UC-Sec, to the EnterpriseOther apps using the Internet Avaya Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy. 10 11. Avaya JAM Rendering Contextual CollaborationPredictive Contacts Conversation Log Address book orderedAcross all modalities (voice by relevance call, email, messages, ) and grouped by topic Contextual Access to DocumentsEmail attachments,contents of desktopfolders, SharePoint sorted in order of relevance Participants Information Contact information, Contextual Event Logpreferences, presence,Schedule of events linked topicture, calendar, organizationassociated people, conversations, and documentsAvaya Proprietary 2011 Avaya Inc. Allpursuant to your - Proprietary and Confidential not for Distribution& Confidential | Use rights reserved. signed agreement or Avaya policy. 11 12. The Right Experience For Every PersonSocially Integrated Visual teamBack officePower collaboratorscollaborators Mobile and homecollaborators collaborators Avaya Proprietary & Confidential | Use pursuant to your signed agreement or Avaya policy.