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SPECTRALINK 7000 PORTFOLIO
Wireless Voice on Avaya Platforms
1
IntroductionTechnology continues to evolve at an ever increasing pace, but some business objectives remain constant. One area of evolution is enterprise mobility, which has also been affected by the rise in BYOD (Bring Your Own Device).
This document examines the business requirements for on-site mobile employees, and which wireless voice options are available to organisations who are using an Avaya or legacy Nortel infrastructure. It also describes the End of Sale status of many of their handsets, and how they can be replaced.
Many PBX and UC platform users require on-site mobility, delivered through a device that is: • Reliable • Robust • Available • Easy to use • Secure
These users require a device, which is driven by both the user’s role, and the environment they are working in. Such users are often in vertical industries such as: • Retail • Manufacturing • Healthcare • Hospitality • Distribution & logistics
In such cases, although mobile phones (aka smartphones or cellular phones) are an available option, these consumer-grade devices provide many challenges to an organisation, relating to the above requirements. These challenges include: Privacy and security • Mobile devices are designed to share data • Can cause compliance issues: – Healthcare – patient privacy and data protection – Retail – Payment Card Industry (PCI) regulations – Manufacturing – product development • Device theft or loss can severely compromise intellectual property or client data
Integration and management • Different devices with various operating systems • Shortlifespanofsmartphonefirmwareandhardware • Requirement of a structured device and battery replacement policy • Difficulttocontrolandregulatedevicecontent
Call and phone quality • Different devices with various operating systems • Cellular signal can be poor in some locations or buildings – Could be susceptible to monthly user fees and call charges • Wi-Fi devices are available, but unreliable – Mobile phones with Wi-Fi don’t support seamless roaming between access points
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– Use valuable battery power and so reduce talk time • Mobile phones are designed for personal and business use – But cannot withstand industrial, commercial and medical use – Devices get dropped, wet, dusty and endure persistent use
User productivity • User can be distracted by non-work applications – Socialmediacanimpactstaffefficiencyinseveralways • Internetaccessisdifficulttocontrol
Total Cost of Ownership (TCO) • Hidden costs include battery and device replacement • Additional hardware may be required, via attachments – Barcode scanners – Extended batteries • A smartphone based strategy requires ICT management time and resource
More information relating to the pitfalls of deploying Cellular/Mobile telephones in an operational business or healthcare environment can be found here: http://www.spectralink.com/sites/default/files/rethinking_smartphones_for_the_enterprise.pdf
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In-building Wireless OptionsBusinesses across the world are turning to mobile communications solutions in order to equip their employees with tools that will allow them to work intelligently in distributed or challenging workplace environments. Voice over Wi-Fi (VoWi-Fi) and Digital Enhanced Cordless Telecommunications (DECT) are the leading handset and network choices for enterprise users requiring communications.
Further information relating to the differences between DECT and VoWi-Fi can be found in a Spectralink white paper, here: http://www.spectralink.com/sites/default/files/spectralink_wifidect_wp_v3_061714.pdf
DECT
Overthelast20years,in-buildingwirelesscommunicationshasbeenservedfirstlybyDECTwhichwasspecificallydeveloped for in-building voice communications. A typical DECT deployment consists of a controller (server) which connects to the PBX, wired base stations and optional repeaters, and the devices themselves.
An example of DECT topology is shown below:
DECT remains a popular choice as the value proposition is compelling, allowing excellent voice quality and availability for a comparatively smaller investment.
DECT operates on its own independent frequency, guaranteeing that voice is never competing for resources with other data or a lower priority communication. As a result, call quality is high, consistently available and with a well-planned network of base stations, can be evenly distributed across a large space. The modular nature ofDECTallowscustomerstoeasilyexpandcoverage,voicetrafficandnumberofusersmakingitidealfor small to large businesses.
Base Stations
Repeaters
Handsets
Server
Local Area Network
IP-PBX SIP
Application Server
Heart stop
Meeting
Emergency call
Machine failure
Man down
Fire
Alarm accepted
Input / Output
ChargerIn / Out
RS232 (Optional)
POTS PBX
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In terms of any disadvantages, then DECT can be seen as having the following, depending on the customer situation:
Separate network – meaning that a separate base station network is required, alongside any existing Wi-Fi network. However two networks can still be more cost effective in some situations, where a voice-ready WLAN network would be prohibitively expensive in providing adequate coverage.
Voice centric – while this can be an advantage if voice is the main function required, DECT solutions will have limited additional functions due to the limitations of its radio network. Basic messaging, alarms and man-down featuresarepossible,butfurtherintegrationintoback-officebusinessapplicationsisnotfeasiblewithDECT.
IP-DECT
Sharing the core functionality with DECT from a user perspective, IP-DECT differs in that the base stations are not ‘hard wired’ using a separate cable infrastructure, but they are connected to the LAN using standard Cat5. Additional features are also sometimes available, due to the IP-based integration with the PBX/UC platform.
An example of IP-DECT topology is shown below:
IP-DECT offers to following advantages over standard DECT: • Utilises existing LAN/WAN infrastructure • Server can be deployed in different location to base stations • Standards based SIP integration to the telephone system • In some scenarios, enhanced features are possible
IP Base Stations
Repeaters
Handsets
Server / Media Ressource
Local Area Network
IP-PBX SIP
Application Server
Heart stop
Meeting
Emergency call
Machine failure
Man down
Fire
Alarm accepted
Input / Output
ChargerIn / Out
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Voice over Wi-Fi
Voice over Wi-Fi technology utilises the enterprise wireless LAN network for voice, by using access points that also support other devices in the organisation. It uses the standard 802.xxx protocols, but the wireless LAN also has to support other functionality, such as WMM, in order for quality of service and voice prioritisation to be enabled, and so ensuring high quality, uninterrupted voice calls. Spectralink was the pioneer in this arena, and so Spectralink devices feature unique technology that ensures quality of service and continuity of calls, even when the user is roaming across sites, connecting to multiple access points.
Therefore, from a topology perspective, no additional equipment is required, apart from the wireless telephones, which are seen by the host telephone system as SIP endpoints. Servers and base stations are not required, as the network is provided by the Wi-Fi controller and access points.
An example of VoWi-Fi topology is shown below:
Advantages of Wi-Fi
More and more large companies are looking to Wi-Fi for both data and voice communications. The ability to converge voice and data on a single network allows businesses to get the most out of their Wi-Fi investment, rather than implementing and operating a separate voice network.
Disadvantages of Wi-Fi
In cases where a very large site needs to be serviced, and the building also contains structures or equipment that limit the use of standard Wi-Fi, then this option will be more expensive than DECT. However, if application integration isalsorequired,thenthebenefitofthisalsoneedstobetakenintoaccount.
As Voice over Wi-Fi also requires a number of functions in order to support the seamless roaming of voice calls, then the access point network also needs to be of enterprise quality, and support functions such as WMM. The
Wi-Fi Access Points
Handsets
Local Area Network
IP-PBX SIP
Application Server
Heart stop
Meeting
Emergency call
Machine failure
Man down
Fire
Alarm accepted
Input / Output
ChargerIn / Out
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density and location of access points may also need to be reviewed, as ‘dark areas’ of coverage will have a more obvious effect on voice calls than they will on normal data usage.
A full list of supported access points can be found here: http://www.spectralink.com/sites/default/files/product-attachments/view_certified_products_guide_0.pdf
Avaya DevicesOver the years there have been a large number of DECT, IP-DECT and Wi-Fi handsets available for use on Avaya and Nortel call control platforms. Many of these devices have been available for some years, and so are either end of life (obsolete and not supported), or end of sale (supported for a limited period).
In the tables below is a list of the Avaya/Nortel devices that have been available, and their current sale/support status. These tables have been split by DECT and Wi-Fi technology.
Also included is an indication of a suitable replacement device from Spectralink. However, as the customer requirement and their corporate IT infrastructure could have evolved since the original solution was provided, it is recommended that the customer be re-engaged into a scoping discussion, to ensure that the best possible solution is provided. Spectralink representatives are available to assist with those customer scoping discussions.
DECT HandsetsBrand Model Part Number Spectralink Alternative Status & Date
Avaya Nortel 4145 NT7B65KSE6 7620 • Robust •IPcertified
End of Sale Sept2014
End of SupportSept 2020
Avaya Nortel 4145 EX NT4Y19AA 7480 • Intrinsically safe
End of Sale Sept2014
End of SupportSept 2020
Avaya Nortel 4027 NT4Y54AA Butterfly • Low cost • No messaging
End of Sale Sept2014
End of SupportSept 2020
Avaya Nortel 4070 NT4Y55AA 75–Series • Non-IP
End of Sale Sept2014
End of SupportSept 2020
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Avaya Nortel 4075 NT4Y56AA 7640 • Man down OR 7620 *IPcertified
End of Sale Sept2014
End of SupportSept 2020
Avaya Nortel 4135 NT7B80BME6 NT7B80BNE6
7710 • Robust • Basic features • Low cost
End of Sale Sept2014
End of SupportSept 2020
Wi-Fi HandsetsBrand Model Part Number Spectralink Alternative Status & Date
Avaya Nortel 2210 NTTQ4010E6 NTTQ4020E6 NTTQ4010 NTTQ4020E6
84-Series
OR
87-Series
End of Sale June2009
End of SupportAugust2012
Avaya Nortel 2211 NTTQ5010E6 NTTQ4021E6 NTTQ5010 NTTQ4021E6
84-Series
OR
87-Series
End of Sale June2009
End of SupportAugust2012
Avaya Nortel 2212 NTTQ69AAE6 NTTQ4020E6 NTTQ69AA
84-Series
OR
87-Series
End of Sale June2009
End of SupportAugust2012
Avaya 3616 700413040 84-Series
OR
87-Series
End of Sale May2009
End of SupportMay2012
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Avaya 3620 700413065 84-Series
OR
87-Series
End of Sale May2009
End of SupportMay2012
Avaya 3626 700413024 84-Series
OR
87-Series
End of Sale May2009
End of SupportMay2012
Avaya 3641 700430408 84-Series
OR
87-Series
End of Sale December2014
EMEA
Avaya 3645 700430416 84-Series
OR
87-Series
End of Sale December2014
EMEA
Nortel 6120 NTTQ4020E6 84-Series
OR
87-Series
End of Sale December2014
EMEA
Nortel 6140 NTTQ4021E6 84-Series
OR
87-Series
End of Sale December2014
EMEA
Notes:1. ForVoWi-Fi,bothSpectralink84-SeriesorPIVOT87-Seriescanbeoffered,butadetailedcustomerdiscussionshouldbecarriedout,asthedevices
differ greatly in their user interface, and application integration capabilities.2. The Avaya/Nortel product codes in the above tables relate to handsets. Bundles of ‘kits’ containing these handsets, but with alternative product
codes should also be assumed as EoS/EoL accordingly. Also, any related chargers, batteries and accessories will also follow the same process and timeline as the handsets.
5. Please consult the Avaya website for more information relating to EoS/EoL notices.
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Spectralink DevicesSpectralink, a global provider of in-building wireless solutions, solves the everyday problems of mobile workers through technology, innovation and integration that enable them to do their jobs better. By constantly listening to how customers move through their workday, Spectralink develops and delivers reliable, enterprise-grade voice and datasolutionsthatincreaseefficiencyandservicelevelsfororganizationsinhealthcare,retailandmanufacturing.
Headquartered in Boulder, Colorado and Horsens, Denmark, Spectralink employees are united by one goal: innovate with authority. Our partners share in this goal, spreading our solutions across the globe. And our products can be found in hundreds of facilities as we continue to bring productivity and ease to the jobs of mobile workers everywhere.
Spectralink DECT for Avaya/Nortel
The Spectralink 7000 Portfolio wireless solution is built on the DECT standard, providing a cost-effective, highly secure, and reliable wireless telephony solution. The modular nature of the Spectralink 7000 Portfolio allows customerstoeasilyexpandcoverage,voicetraffic,andnumberofusers,makingitidealforbusinessesofall sizestoimproveemployeeproductivity,mobility,reactiontime,andpersonalsafety.
Spectralink DECT Handsets
Spectralink DECT Handsets74-Series
The74-Seriesisrobust,feature-richhandsetsdesignedtomeetthedemands for mobility in a range of specialised working environments. TheSpectralink7480handsetisIP-64classifiedandIECapproved, and ideal for potentially explosive work environments.
75-Series
The elegant and robust 75-Series has a large colour screen and an intuitive user interface making it a valuable working tool and a preferred choice for mobile workers in administrative working environments across various vertical markets.
76-Series
Theruggedised76-Seriescombinesmaximumfunctionalityand elegantdesignwithhighdurability.TheSpectralink76-Series handsetsareIP-64classifiedandthereforeareresistanttodirt, dust, and splashing water, and are designed to meet the needs of mobile workforce in industrial working environments.
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77-Series
The disinfectant-resistant 77-Series combines mobility and hygiene. The application-enabled handsets are designed to enable healthcare personnel to be mobile while still within quick reach in critical situations.
Butterfly Series
TheButterflySeriesisauser-friendlyhandsetdesignedfor officeenvironmentswiththemostimportantfeaturesand functionalities of basic voice communication and messaging. Availableinfivecolours,todistinguishemployeegroupsor your business’ personality.
For more DECT information, please click here: http://www.spectralink.com/product-information/dect
Spectralink Wi-Fi for Avaya/Nortel
The Spectralink 8000 Portfolio wireless telephones operate on converged voice and data Wi-Fi infrastructure and significantlyimproveemployeemobility,responsiveness,andproductivity.Thetwolineswithintheportfolio,PIVOT™(87-Series)andSpectralink84-Seriesarethemarket-leading,enterprise-gradeconvergedVoiceoverWirelessLAN(VoWLAN) solutions supporting SIP, proprietary VoIP, digital TDM, and analogue PBX interfaces.
Spectralink8000PortfoliohandsetsincludeSpectralinkVoiceQualityOptimization,VQO.VQOisanengineeredsystem that delivers superior voice quality, built into each and every Spectralink phone. Spectralink VQO links seamlessly to access points using a proprietary, adaptive, algorithm. And only advanced, guided implementation by the Spectralink experts can ensure crystal-clear communication.
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Spectralink VoWLAN HandsetsSpectralink VoWLAN Handsets84-Series
• Consolidate disparate paging, telephone, scanning, two-way radios, intercom, conferencing, and location tags into a single device•Maximizestaffefficiencybyleveragingonboard Web-based applications, barcode imager and XML- based API• Protect mobile staff with personal safety features such as panic buttons and ‘man-down’ alarms•Minimizedatainputerrorswithanintegratedbarcode imager(Spectralink8452/8453modelsonly)• Rapidly communicate among groups with integrated Push-to-Talk• Operate in loud environments with advanced noise suppression technology• Simplify deployments with Spectralink Installation andConfigurationTool(SLIC)anddocumentedand certifiedAPconfigurations• Install a future-proof solution that leverages the 802.11nstandard• Leverage the industry’s best warranty policy for repairs and replacements•Streamlineworkflowsbyseamlesslyconnecting with on-premises peripherals via the exclusive QuickBarcodeConnector™(QBC)interface
4modelsareavailable, with optional features:•1D/2Dbarcodescanner• Accelerometer, for man-down and alarming functionality
87-Series PIVOT™
• Enables mobile workers throughout the workplace to be reached immediately and reliably via voice, texts or other alerts• Instantly familiar smartphone-like features you can use, right out of the box• Touch screen display with automatic screen orientation•Damage-resistantDragontrail™glass• Leverages a powerful mobile application platform thatintegrateswithAndroid™orXMLsolutionsfor improvedworkflow• Purpose-built with unrivalled durability, longevity and support to protect your investment• Enterprise level security and privacy as well as over-the-air management and update capabilities• Interoperable with your existing business applications, WLAN infrastructure and telephone system
4modelsareavailable, with optional features:•1D/2Dbarcodescanner• Accelerometer, for man-down and alarming functionality
For more information, click here: http://www.spectralink.com/product-information/wi-fi
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DisclaimerThis document has been produced in good faith, using publically provided information that was deemed accurate at the time of writing. It should be used as a sales aid rather than a technicalspecification.However,specificationscanchangeandsoallquotationsandsolutionproposalsshouldbecheckedbyanaccreditedSpectralinkPre-Salespersontoensurethe technical validity of the proposed solution. Spectralink cannot accept any responsibility for any claims resulting from the information that is contained within this document.
All rights reserved. Spectralink, the Spectralink logo and the names and marks associated with Spectralink’s products are trademarks and/or service marks of Spectralink Corporation and are registered. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Spectralink Corporation.
SummaryWhile the principles of wireless voice are straightforward, enterprise-class wireless voice can be a complex area. Therefore a consultative approach is required with the customer to ensure that the best solution is offered. These discussions will enable the following questions to be answered: • What are the coverage challenges with the customer site(s) • Is DECT of Wi-Fi the best solution? • What handset options should be chosen? • What Avaya telephony features are used? • Is text messaging, alerting or alarming required? • Isthereaneedfordeeperintegrationintobackofficesystems? • Does the user require a bar coding capability? • Is push-to-talk a requirement? • Are any lone worker/man down/safety features needed?
Therefore reseller partners should be familiar with the options available, and be registered and accredited through the Spectralink Partner Program, which can be accessed here: http://partneraccess.spectralink.com/user/login?destination=/
Spectralink personnel are also on hand to assist customer, resellers and distributors with DECT and VoWi-Fi solutions. Please contact your Spectralink account manager or email [email protected]
Learn MoreLearnwhatSpectralinkwirelesstelephonescandoforyourorganization.Visitusatspectralink.com or contact your Spectralink representative.
About SpectralinkSpectralink, a global leader in wireless solutions, solves the everyday problems of mobile workers through technology, innovation and integration that enable them to do their jobs better. By constantly listening to how customers move through their workdays, Spectralink is able to develop reliable, enterprise-grade voice and data solutions and deliver them through a powerful, durable device.
Spectralink Spectralink Europe ApS256055thStreet Langmarksvej34Boulder,Colorado80305 8700 HorsensUSA Denmark+1303441-7500 [email protected] [email protected]