Nissan Warranty

AdministrationJanuary 13, 2017

Agenda

DealerNet

Imported, Alerts, Camapins Verifications, Warranty Extensions, Repairs History, Registrations, Warranty Liquidations

Asist

Fast- Parts Catalog

FRS

Nissan Warranty Coverage

Nissan Waranties Policies and procedures

Campaigns

Technical Bulletin

Repair Order

Nissan Warranties Recording Procedures

Processed Claims Administration

How to check paid claims?

DealerNet

Through MotorAmbar Web Page XXXX.XX.Com log in using User and Password at dealernet.Nissan-pr.com

Type the VIN number or License Plate Number

Hit “Search”.

DealerNet

DealerNet

Imported Units

Its the Dealer responsibility to contact MAI WarrantyDepartment to validate the Imported Units Warranty in“ServiceComm”.

DealerNet

WARNING(Stolen Vehicles,VoidedWarranty, etc.)

Alerts

DealerNet

• Look in this page theVehicle’s Information,History, Performed andPendings Campaings upto date.

Campaigns

DealerNet

Warranty Extensions

AUTOMOTIVE SERVICE

INFORMATION SUPPORT TERMINAL

ASIST

ASIST

Asist

Software used by technician as

reference and guide for the repair

procedures, service bulletins, and

Campaigns assigned to a particular

VIN between other functions.

Parts Catalog

FAST

The parts must

be checked

against the parts

catalog to verify

their use to a

specified VIN.

Some Bulletins

refers to the

Catalog to look

for the Causal

Part based on

the VIN.

Parts Catalog

FRS

https://warrantynissan.nnanet.com/wfrs.aspx

FRS

Address:

https://warrantynissan.nnanet.com/

wfrs.aspx

Login Name: Dealer’s Assigned

Code

Password: Dealer’s Assigned

Password

FLAT RATE SCHEDULE

FRS

Has different Options:

VIN- Type 17 digits

Model Year

Model

FLAT RATE SCHEDULE

FRS

Must change the option to “Search”

after the VIN Information is received.

The best searching method is to

type the complete part number or at

least the first five numbers before

clicking on “Search”.

The Program will perform the search

and will display the available options.

The user must validate that really

applies according to the repair type

and VIN.

FLAT RATE SCHEDULE

FRS

FRM Results:

PNC- Part number code.

Sect- Part Assigned Section

Description- Part Description

Entries:

OpCode- Labor Code

Description- Labor Description

Warranty Coverage

Warranty Coverage for the described Part

and Labor

Image: Can help to visualize the part system

and section.

Symptom & Diagnosis- Symptoms and

Diagnostics for the complete section

User can use “How to Use this Manual”

FLAT RATE SCHEDULE

FRS Resources

The user shall find information as:

Straight Time- RPL Harness

repairs labor codes

UX and UY operation codes-

Labor Codes for some adjustments

repairs. Only they are applicable

during the basic warranty period.

FLAT RATE SCHEDULE

Nissan Warranty Coverage

The Warranty Period starts at the moment the vehicle is:Delivered to its first ownerPlace in service for the first time.

Nissan Warranty Coverage

Terms and Conditions

Code Description Nissan

0 General Warranty 3 years / 36 miles, whichever occurs first

1 Campaigns unlimited

3 Parts Warranty 1 year / 12,000 miles, whichever occurs first

* 4 Emission Warranty 8 years / 80,000, whichever occurs first

6 Perforation Warranty 5 years / unlimited mileage

8 Power Train warranty 5 years / 60,000 miles, whichever occurs first

1989-2002 - liftime warranty

2003 - xxxx - 10 years / unlimited mileage

A Adjustment Warranty 1 year / 12,000 miles,whichever occurs first

* Emission Warranty does not apply to Leaf Models

Types of Warranty

Seatbelt9

ADJUSTMENTS

Service Adjustments are covered in the first twelve (12)months or 12,000 miles whichever happens first, if they arenot related to a part exchange.

AIR CONDITIONER The air Conditioning system as a unit is covered by Nissan

new car warranty. Nevertheless an refrigerant recharge notrelated to a repair or a warranty part replacement is onlycovered during the first twelve (12) months regardless themileage.

Nissan Warranty Coverage

Towing

The Towing to the closest Nissan Dealer is included if apart included in the warranty fails causing the car to stopworking.

Nissan Warranty Coverage

TIRES

The tire warranty is going to be provided by tiremanufacturer.

Original Battery Warranty Coverage

The Original Warranty is Thirty Six (36) Months or 36,000 miles to every2011 models to present.

All batteries shall be bought through the Parts Department working withthe Battery Supplier Interchange Program. If the battery was replaced oncealready the warranty must be managed with the Battery Supplier.

Dealer Stock Batteries are not covered by this warranty. The Dealer isresponsible to perform the required maintenance on the stock every 30days.

Original Battery Warranty Coverage

Original Battery Warranty Coverage

Special Codes All Battery claims must be coded as:

Symptom code HA (Battery dead) Trouble Code 32 (internal failure)

All battery claims starts with BAT and are 15 characters long.

A codeless claim will be automatically place on “dealer correction required” giving thedealer the opportunity to investigate it and include it.

The code is required by the manufacturer and must be attached to the repair order assupporting document for later warranty operations review.

Damaged EXP 800 –must sent an email with the repair order.

The claim status is going to be changed to Denied if the dealer doesn’t updates theinformation in the next 15 days.

Original Battery Warranty Coverage

Nissan Battery Application GuideModel Model Year Engine

BCI Group

Size

Nissan Part

Number

350Z 2003 - 08 All 24F 999M1-NC24F

370Z 2009 - 15 All 24F 999M1-NC24F

Altima 1993 - 06 All 24F 999M1-NB24F

Altima 2007 - 12 HEV Hybrid Optima Only 34 999M1-NB34C

Altima 2007 - 12 All except HEV Hybrid 24F 999M1-NC24F

Altima 2013-2015 All 24F 999M1-NC24F

Armada 2004 - 14 All except Tow Package 24F 999M1-NC24F

Armada 2004 - 14 Tow Package 27F 999M1-NB27F

Cube 2009 - 14 All 35 999M1-NB35C

Frontier/Truck 1984 - 04 All 25 999M1-NB25C

Frontier/Truck 1999 - 04 6-cylinder 24 999M1-NB24C

Frontier/Truck 2005 - 14 All 24F 999M1-NC24F

GT-R R35 Special 2009 - 15 All 51R 999M1-NB51R

Juke 2011 - 14 All 35 999M1-NB35C

LCV (Light Commercial

Vehicle) 2012-2013 Optional Hook3 Tow 27F 999M1-NB27F

LCV (Light Commercial

Vehicle) 2012-2013 All except Tow Package 24F 999M1-NC24F

NV200 2013-2014 All 35 999M1-NB35C

Leaf 2011 - 14 All 51R 999M1-NB51R

Maxima 1985 - 99 All except cold package 35 999M1-NB35C

Maxima 1985 - 99 With cold package 24F 999M1-NB24F

Maxima 2000 - 06 All 24F 999M1-NB24F

Maxima 2007 - 14 All 24F 999M1-NC24F

Maxima 2016 All

Murano 2003 - 14 All 24F 999M1-NC24F

Murano 2015 All

Pathfinder 1987 - 00 With Heated Seats 24 999M1-NB24C

Pathfinder 1987 - 00 All 25 999M1-NB25C

Pathfinder 2001 - 04 All 24 999M1-NB24C

Pathfinder 2005 - 12 All except VK56DE V8 24F 999M1-NC24F

Pathfinder 2008 - 12 VK56DE V8 engine 24F 999M1-NC24F

Pathfinder 2013-2015 All 24F 999M1-NC24F

Quest 1993 - 14 All 24F 999M1-NC24F

Rogue 2008 - 14 All 24F 999M1-NC24F

Sentra 1987 - 12 All except SER 35 999M1-NB35C

Sentra 2007 - 12 SE-R 40R 999M1-NB40R

Sentra 2013-2014 All 35 999M1-NB35C

Titan Truck 2004 - 14 All except Tow Package 24F 999M1-NC24F

Titan Truck 2004 - 14 Tow Package 27F 999M1-NB27F

Versa 2007 - 11 All CVT Transmission 51R 999M1-NB51R

Versa 2007 - 11 All Manual & Auto Trans 47C 999M1-NB47C

Versa 2012

Hatchback w/ Manual &

Auto Trans 47C 999M1-NB47C

Versa 2012 Hatchback w/ CVT Trans 51R 999M1-NB51R

Versa 2012 Sedan All 47C 999M1-NB47C

Versa 2013 - 2014 Sedan All T4 999M1N-BT4C

Versa Note 2013 - 2014 Hatchback All T4 999M1N-BT4C

Xterra 2000 - 04 All (Standard) 25 999M1-NB25C

Xterra 2000 - 04 All (Optional) 24 999M1-NB24C

Xterra 2005 - 14 All 24F 999M1-NC24F

Audio System Guide

The Audio System (Radio, Tape Players, DVD, CD Players) arecovered in the first thirty six (36) months or 36,000 mileswhichever happens first, if they are not related to a partexchange.

AUDIO SYSTEM EXCHANGE PROGRAM

PANASONIC

CLARION

BOSCH

Audio System

Since November 19, 2010, all Nissan dealers can place theirPANASONIC radio order.

PANASONIC

The Clarion Web Address is:

http://service.clarion.com/motorambar

The Code Is “Dealer code” and the Password is the already assigned one.

CLARION

BOSCHFill the form an send it to:

dotero@Motorambar.net, wrios@Motorambar.net

The “Core” must be delivered to thedealer before 30 working days.

If a Clarion or Panasonic “Core” is notreturned in the stablished time a$120.00 fee is going to be charged to thedealer.

If a Bosch “Core” is not returned in thestablished time the device full price isgoing to be charged to the dealer.

Audio System

CAMPAINGS

RECALL CAMPAIGN BULLETIN

What it is?

A “Recall Campaign” is the

Manufacturer Voluntary

Communication to their Distributor

and/or Client about any fault or

defect found in an specific vehicle

and can represent a Safety

Hazard to the user.

It has specific instructions by the

NHTSA and Must be Performed

as soon we are informed.

SERVICE CAMPAIGN BULLETIN

What it is?

A “Service Campaign” is the

Manufacturer internal and

Voluntary Communication to

their Distributor and/or Client

about a limited fault or defect or

potential condition found in an

specific vehicle’s part or

procedure for an specific vehicle.

Is not a “Recall” because does

not represent a Safety Hazard to

the user. Is not reported to the

NHTSA

Important Details: Must be recorded as the NTB.

Its important to choose the correct Operation Code for the unit before

submitting it. A Campaign could have several operation codes

available.

The operation codes could change by the vehicle year or model.

Campaigns

Campaigns

Important Items: Do not verify the campaigns in Kerridge. If for any reason it is checked in

Kerridge, the user must exit the the consult using the X (“Abort”) key;otherwise a fake claim is going to be produced in Kerridge. Later on if thecampaign is verified on “EIS” will appear as done.

The campaigns can be recorded only once as warranty. A Parts Waranty mustbe claimed If the vehicle returns with the same issue; this requires a PWA andmust comply with the parts warranty policy of less than twelve (12) monthsor 12,000 mileages whatever occurs first.

The symptom ZZ and trouble 99 only applies to Campaigns Claims and shallnot be used with other type of repairs.

Technical Bulletin

(NTB)

What it is?A “Technical Service Bulletin -

TSB” is when a condition is

found for a determined vehicle

and the Manufacturer produces

a repair or fix to that condition.

The TSB can be also used to

notify the dealers any

diagnostics procedure change,

modified parts, and service

manual improvements, revisions

or updates.

Technical Service Bulletin

It states the parts and quantity needed.

Technical Service Bulletin

REPAIR ORDER

The RO is the document in which we provide the clientand the vehicle information, and the client claims aboutthe incident.

The RO shall also include the complete repair information,parts numbers, parts and labor prices.

The RO usually has a final copy. Its format or design can bedifferent between dealers.

The information included in the RO shall be complete andaccurate, complying with the Policy Manual, NissanWaranty Procedures and any other law or requirementsestablished by the Goverment.

The Repair Order must be kept open until the repair iscompleted by the technitian. A RO can only be kept openif the Vehicle is not safe tho drive.

The RO Closing Date must reflect the date in which thetechnition concluded the repair. The RO Closing Date MustNot be the Invoicing Date.

A Chargeback of the claim amount related to a Warranty isgoing to be applied to the dealer if the Client Informationis impproperly entered or missing.

The RO must be approved and signed by the client. TheService Advisor must contact the client if an aditional workis needed after the RO was approved and signed. Whenthe repaired vehicle is delivered the client must approveand sing the new RO.

The technician is responsible to diagnose the vehicle uponthe client claims and write the repair description performedto fix the reported issues.

The technician must sign and include his license number atany work performed on the RO.

The technician must register the real time used to performthe activities using a time and date stamping clock.

The Service Advisor must request a Pre-Approved PWA fromMotorambar Warranty Department if the repair to beperformed is expected to exceed the PWA Policy.

WARRANTY RECORDING PROCEDURE

• Enter to Kerridge

– Claim Maintenance

HEADER DETAILS

CAUSAL

REPAIR

LABOR

PARTS

SUBLET

Verify the information in “Financial” Tab is complete before hitting “Save & Exit”. Theuser must verify the labor information, parts, incentive and sublet.

FINANCIA

L

After assuring that all the information is correct in the “Financial” Tab hit theYellow button (Check Claim Errors) to verify if there are error on the claim.

FINANCIA

L

Processed ClaimsAdministration

DEALER – Nissan Grid

Denied – Problems with the parts invoices and claims overwarranty period. The Dealer must contact the Warranty Department of MAI to

check the claim status only if the claim was check for errors bythe system prior to record the claim and no error were found.

The claim must be recorded with exact part number invoicedby the MAI Parts Department to prevent the “Invalid partinvoice number” error.

Dealer Correction – Claims that Kerridge detected some errors,Must be corrected by dealers.

Awaiting Importer Approval – Claims with more than 30 days.Must be approved with a PWA.

Awaiting Parts return – Claims with parts without costs.

Progress Status Nissan Grid

Awaiting Validation – Claims that passed the KerridgeSystem Validation.

Rejected after validation – Claims Not Approved by NissanNorth America CPIA system.

Denied after validation - Claims Not Approved by NissanNorth America CPIA system because they did not complywith the established Warranty Parameters.

Not Approved- dealer call required - Claims Not Approved byNissan North America CPIA system. MAI is responsible toverify and approve this claims.

Progresos - Nissan Grid

Suspended for Dealer Correction - Claims Not Approved byNissan North America CPIA system in which the Dealer mustcorrect the found errors. The Dealer must perform thecorrection within fifteen (15) days. The Dealer could call MAIWarranty Department if assistance is needed.

Approved for payment – Claims Approved by Nissan NorthAmerica CPIA system and will be paid by MAI in the nextInvoices Liquidation as scheduled.

Dealer Chargeback – Claims affected with a chargebackperformed by MAI.

Progresos - Nissan Grid

Suspended Claim Example

Select “Repair Tab” and click on “Supplier errors”

OP041 – Invalid or Obsolete Operation

OP086 – Operation not related with the PFP

OP040 – Operation not included for that unit

PP001 - PFP not matching the operation

CM008 – Incomplete campaign with missing part number

Must of the times this error is cased because the improperoperation was selected. As Example: Is an inspection but wasselected the part replacement operation.

FF004 – “Symptom code” does not match with the operation.

OP072 – The Combination operation is missing

EX077 - “Expense code” is wrong

SM001 – “Symptom code ” does not match the operation

Dealer Reponsability Codes

WARRANTY MUST COMMON PROCESSING ERRORS

Errors

Obsolete, Incomplete or not created Labor Codes

Description left blank

Battery Claims without the EXP 800 code

Errors

Disk Skimming without measurements

Errors

Bulb Claims Improperly coded

Symptom: HE

Trouble: 63

Errors

Parts with the same part number for multiple sides. The RO must specifywhich side was replaced.

Parts Warranty recorded as a General Warranty

PWA- Claims Without the Approval Number on the notes.

Bulletins

Wrong Causal.

Improper or Incomplete Parts

Improper Labor

NTB13-058- causal is 23710-xxxx

NTB12-055- causal is 40202-xxxx

NTB 13-013- causal is 47660-xxxx

NTB 12-118- causal is D4060-xxxx

Errors

How to know if the claim was paid?

Click On “Repair Tab”.

Paid Claim

Presione “tab” que indica Documents que se encuentra en la parte derecha.

Reclamo pago

Visualice la siguiente pantalla donde le va a indicar el número de la nota de crédito y la fecha que se pagó el reclamo.

Reclamo pago