no. 1measure of implementation measure of implementation (moi) tool - overview

No. 1Measure of Implementation

Measure of Implementation (MOI) Tool - Overview


What is MOI? Measure of Implementation is a proven concept to monitor, measure & drive

the productivity, performance & profitability across business Ceaselez Consulting LLP has invested the experience of senior consultants &

designed a web based automated tool

The business could be a large business conglomerate or a standalone business unit

The tool can be implemented for all industry segments with minimum customisation (IT, Manufacturing, Hospitals, Hospitality & many more)

In addition to driving the profitability the tool can also be used for Large Global outsourcing initiatives Large Global transition & transformation projects

The tool can be implemented in a global environment integrating the respective currencies in the countries & delivering output in the target currency

The tool has inbuilt business intelligence & helpful for data mining


MOI structure overview

Measure of Implementation (MOI) tool is an automated one stop shop for defining, quantifying organisation/business group wise objectives & KPIs.

The tool will further enable to identify the key drivers & various actions underneath the drivers. The tool will enable to measure, monitor & report output for every action aggregating to drivers & thus aggregating to objectives.

The tool is also helpful for implementing continuous improvement programs in driving performance, productivity & profitability.


Salient Features Company corporate data including logo, SMTP address, HQ etc

Computation of Tangible & Intangible actions

Multi-currency conversion & reporting

One stop shop employee database for analysing Geographical distribution of employees , average cost of labour (ACOL), pyramid index & many more attributes

The tool is built in secured environment where the authorisation levels are captured to manage access control

The tool generates humungous reports, Dashboards, Strategic, tactical, & operational layers (top down & bottom up)

Defining & monitoring individual KPIs & Organisation level SLAs & tracking the actual against planned

The tool has facility to generate automated emails for establishing communication across the organisation as appropriate


Salient Features.. ContdTool can be used across various industry segments

IT Manufacturing Hospitality Supply Chain Hospitals Infrastructure

Refer Appendix for examples – Business Groups

This tool can be implemented within a organisation into different standalone divisions or programsExample slide – Business Groups

Objectives or actions between stakeholders can be jointly managed & reported.


Salient Features.. Contd

Tool can be implemented end to end in a typical vendor eco-system and access can be given to client & third parties. This will facilitate implementation of MOI in an integrated approach.

MOI Tool

Vendor Eco-system

Clients

Third Parties


How the tool works?

Dashboards at various levels.Progress status reports.KPIs, Actual Vs Targets.ACOL.Pyramid Index.

ObjectivesDriversAction Action ProgressEmployee details

Outputs

Inputs

Key parametersUOMUOM conversion factor.Multi currencyCurrency conversion factor.Multi Country/locationsEmployee base costEmployee headcount

MOI Tool

Business Analytics Layer


Action Progress

Implementation framework

O1

D1 D2

A1 A2 A3 A1 A2 A3 A4

Legend O-Objective

D-Driver

A-Action

Controlling Coordinator

Implementation Coordinator

ActionCoordinator


Global Implementation framework - Example

Objectives & Drivers defined by Controlling Coordinator

Actions are defined by Implementation Coordinator

Action Progress is keyed-in by Action Coordinator

Drivers are assigned Actions are

assigned

Action progress aggregated at Driver level

Driver progress aggregated at Objective level

Objectives, Drivers & Actions can be defined & assigned from within acountry/location OR spread across geographies as above


Interface facility with Corporate Intranet tools

Corporate AMS ITSM tool

Corporate Employee

Portfolio tool

MOI Interface

Data Extract Data Extract

Data Upload

MOI Tool


Articulating Business Analytics & Intelligence

Not just Planning & tracking tool

Multi currency computation, based on target currency using conversion factor

Different UOMs can be converted to currency, which is tangible Conversion of intangible outputs into tangible outputs Different UOMs can be assigned at Objective, Driver & Action level. They

can be converted using UOM factor In case global organisations, reporting can be done in Head quarters

currency

Percentage of completion is computed based on actual value vs target value at Action, Driver & Objective level

Based on actual value & target value, the aggregation is done at driver level & further aggregation at Objective level


Articulating Business Analytics & Intelligence Planning & tracking of budgets, delivery KPIs, MOM actions

Head count, ACOL, Pyramid Index are exhibited by graphs based business groups, country/location wise & career level wise.

Dashboards & drill downs Overall program wise Business unit wise Objective wise Drivers wise

Based on the plan start/end & actual start/end dates different status is assigned at Action, Driver level & Objective level, which is visible in reports

Delayed start-end Delayed start but closed on time Delayed end Yet to start Overdue end Overdue start WIP Closed


Role definitionsAdministrator Roles Responsibilities

Super Administrator 1) Creates Administrator for all databases including Finance controller (Business Group at A level)

2) Creates common master data for all databases

Administrator 1) Creates and maintains the employee master in every database2) Assigns different roles to user of a particular database

Specific Roles Responsibilities

Client 1) Access to specific actions required jointly with the supplier & also visibility to the progress of the engagement.

Third parties 1) Access related to actions required to be performed in the overall engagement between client & supplier. Also access to specific dashboards related to performance.

Specific Roles (Created depending on

Implementation scenario)


Role definitionsCommon Roles Responsibilities

Finance Controller 1) Responsible for analyzing overall expected benefits on cost saving

2) Provides the current baseline for the various Objectives, drivers & actions identified.

3) Specifies the target value for various Objectives, drivers & actions considering the current baseline

4) Provides the planned value and calculates the actual value earned from or for the actions

Controlling Coordinator 1) Define & quantifies the Objectives at business unit level2) Responsible to get Objective approval from Finance Controller 3) Assigns the driver to implementation coordinator4) Monitor & track the implementation

Implementation Coordinator 1) Define actions & assign to Action coordinator2) Responsible to management for success of the action3) Responsible to extend the planned end date of the action on a

case to case basis

Action Coordinator 1) Driving force for action progress 2) Key person to enter the progress of assigned action

Management 1) Access to reports in that Business Group2) Set SMART objectives

Executive Management 1) Access to reports in all Business Groups


Key data groups & Reports structureGroups /Structure Description

Common Masters 1) Country2) Location3) Organisation4) Career level5) Unit of Measurement – UOM & Conversion factor6) Business Group7) Common Roles8) Currency & Conversion factor

Specific Masters 1) Employee master (Business Group, Career level, Country, Location, Base cost, Country multiplier)

2) Specific Roles

Transaction Masters1) Objectives2) Drivers3) Actions4) Action Progress

Reports Structure 1) MOI structure 2) Planning dashboards at Objective & Driver level (Drill down)3) Progress dashboards at Objective & Driver level (Drill down)4) Overall status reports at Objective, Driver & Action levels5) Headcount, ACOL & pyramid Index (diagram & table)6) Users checklist7) MOM actions status report8) Financial status of the program actual vs budget

• Objective, Driver, Action Id & its description• Base value & Target value• UOM & conversion factor• Category (T or I)• Currency & conversion factor• Plan start & Plan end date• Actual start & end date• Cumulative actual value & % of completion


Implementation ScenariosTangible


Implementation ScenariosIntangible


Installation RequirementsIntranet Server Cloud Server

Access for users within the Organisation Access for users within the organisation + (client + third parties)

MOI mails triggered for users within the organization (same domain)

MOI mails triggered across the domains

H/w & S/w Requirements:1) Server (Core duo Processor 4GB RAM, 500GB HDD)2) Windows 3) .Net framework 4.04) SQL Server 2008 R25) Necessary SMTP service & ports to configured at server end


Appendix


Ind

Ind

Business Groups - ExampleIT- Business Groups can be defined at 6 levels

E&U Oil & GasBFSI MRL Forest

Outsourcing ConsultingProfessional

Services

AM IM Business Consulting

Technology Consulting

BPO

Business Transformation Staff

Augmentation

Industry Segments

Service Lines


Business Groups - ExampleManufacturing - Business Groups can be defined at 6 levels

Manufacturing

Steel Cement Automobile

Raw Material

Supply Chain

Semi-finished Goods

Finished Goods

Paper

A

B

C

D

EF is associated to country/location


How MOI can be Implemented for Transition Program - Example

HR Transition

Knowledge Transfer

• Employee Transfer• Ramp up delivery

teams• People Management• Facility Management

• Overall common KT• Stream 1• Stream 2• Stream 3• Stream 4

Service Setup

• Service team setup• Tooling setup• Application & network

access• Security controls

Objective Level

Driver Level

Action Level

A1 A2 A3 A1 A2 A3A1 A2 A3


How MOI can be Implemented for Transition Program - Example

• Release Management• Test Management• Q&A, Business continuity• Security • Risk Management

• Legal & contractual• Financials• MIS Reporting

Objective Level

Driver Level

A1 A2 A3

PMO Transition &

Support

Common Services

Change Management

• People• Communication• Location

strategy• Training

Action Level

A1 A2 A3 A1 A2 A3


Sample Reports


Architecture using Web Server

Deployment

Web Server (Production)

Backup

Pre-production Environment

Application Build

Internal users (VPN client)

External users(thru’ Internet)

Client Environment

VendorEnvironment

External users

Internal users

External users

Desktop

Application build is deployed

Data backup

Cannot access thru Internet. But can access thru

VPN, if client provides

TCP, UDP port & smtp service to be available


Architecture using Cloud Server

Deployment

Cloud Server (Production)

Backup

Pre-production Environment

Application Build

Internal users (VPN client)

External users(thru’ Internet)

Client Environment

VendorEnvironment

External users

Internal users

External users

Desktop

Application build is deployed

Data backup

TCP, UDP port & smtp service to be available

Remote desktop connection


Hardware & Software configurationDesktop / Server Hardware & Software configuration

Scenario1 Deployment + backupScenario2 Deployment + backup + Pre-production

H/w1) 2GHz processor2) 6GB RAM3) 200GB Hard diskS/w4) SQL server 2008 R2 Enterprise edition (Licensed version)5) IIS 7.5 (Part of Windows server R2)6) .Net Framework 4.0 (Freeware)

H/w1) 2GHz processor2) 4GB RAM3) 200GB Hard diskS/w4) SQL server 2008 R2 Enterprise edition (Licensed version)5) IIS 7.5 (Part of Windows server R2)6) .Net Framework 4.0 (Freeware)

Desktop

Scenario1 - 1) 2GB RAM2) 100GB Hard disk3) 2GHz ProcessorS/w4) Windows7 (Licensed Version)

Scenario2 – 1) 6GB RAM2) 200GB Hard disk3) 4GHz ProcessorS/w4) Windows7 (Licensed version)5) SQL server 2008 R2 Enterprise

edition (Licensed version)6) IIS 7.5 (Part of Windows server R2)7) .Net Framework 4.0 (Free ware)

Web Server (Production)

Cloud Server (Production)

no. 1measure of implementation measure of implementation (moi) tool - overview

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