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No.AG(E&RSA) UP/ Canteen Contract/Tender

Dated Nov. 2017

To,

Sub: Awarding of Canteen Contract for the period of one year.

Please find enclosed herewith the tender documents for running of Department

canteen located within office premises. Tender duly filled, signed and stamped, in

sealed cover addressed to the DAG / Admn O/O The Accountant General (E&RSA)

UP , 35 TC_V, Vibhuti Khand, Gomti Nagar, Lucknow should reach latest by 3.00

hrs. on 27.12.2017 .

In case of any queries or clarifications, please feel free to contact the undersigned,

Telephone no.0522-2722549

SAO/ Admn

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Limited Tender Enquiry

For running of canteen in ‘Audit Bhawan’ through Office of the Accountant

General (Economic & Revenue Sector Audit) Uttar Pradesh, Lucknow

Tender No. 01/Canteen /2017-18

Duration of Contract

From the date of contract up to 31 March 2019, which is

extendable for two more terms subject to satisfactory

Services

Last Date and time of

submission Up to 14:30 hours of 27.12.2017

Date of opening

Bid At 15:00 hours of 27.12.2017

Validity of Bid 90 days

Address and Venue of

submission of

bids

Dy. Accountant General (Administration), Office of Accountant General (E& RSA),U.P. TC -35, Vibhuti Khand, Gomti Nagar, Lucknow

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NOTICE INVITING TENDER

Office of the Accountant General (E&RSA), Lucknow, invites sealed bids under

single bid system from registered agencies/ firm/ caterer for running a Departmental

Canteen in its office building. The building is spread over in 03 acre of land

comprising of two blocks, an office building having ground + five story and a block

of guest house having 06 rooms located at TC -35, Vibhuti Khand, Gomti Nagar,

Lucknow.

Sealed bid documents duly filled in as per bid document should be addressed to the

Dy. Accountant General/Admn, Office of the Accountant General (E&RSA) UP, at

TC -35, Vibhuti Khand, Gomti Nagar, Lucknow and must reach by 2.30 hours on

27.12.2017.The tender documents may be collected from this office from 11:00 AM

to 2:30 PM from the Cashier of this office by depositing Rs. 100/- from 11.12.2017 to

26.12.2017. Bidders may visit the office building at Gomti Nagar at any time during

10:30 AM to4:30 PM on working days from 11.12.2017 to26.12.2017.

The bid will be opened in the chamber of Dy Accountant General/Admn, office of the

Accountant General (E&RSA)UP, Lucknow on 27.12.2017 at 3:00 PM by the

committee authorized by the competent authority of this office in the presence of such

bidders who may wish to be present.

The competent authority reserves the right to reject any or all the bids without

assigning any reason and the decision of the competent authority of the Office of the

Accountant General (E&RSA)UP, Lucknow shall be final and binding.

This can also be seen in the office website agup.nic.in

(Indra Kumar)

Deputy Accountant General (Administration)

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LETTER OF BID

To,

Dy. Accountant General (Administration),

Office of Accountant General (E& RSA), U.P.

TC -35, Vibhuti Khand, Gomti Nagar, Lucknow

Ref: Invitation for Bid no. 01/Canteen-Audit Bhawan /2017-18

We, the undersigned, declare that:

1. We have examined and have no reservations to the Bidding Documents,

issued in accordance with Instructions to Bidders.

2. We offer to execute in conformity with the Bidding Documents for providing

the services to running a Canteen in the Office of the Accountant General (E

& RSA), UP, TC -35, Vibhuti Khand, Gomti Nagar, Lucknow

3. Our bid shall be valid for a period of 90 days from the date fixed for the bid

submission deadline in accordance with the Bidding Documents and it shall

remain binding upon us and maybe accepted at any time before the

expiration of that period.

4. If our bid is accepted, we commit to submit a performance security in

accordance with the Bidding Documents.

5. We also declare that Government of India or any other Government body has

not declared us ineligible or black listed us on charges of engaging in

corrupt, fraudulent, collusive or coercive practices or any failure/lapses of

serious nature.

6. We also accept all the terms and conditions of this bidding document and

undertake to abide by them, including the condition that you are not bound to

accept highest ranked bid / lowest bid or any other bid that you may receive.

Yours sincerely,

Authorised Signatory(Authorised person shall attach a copy of authorization

form for signing on behalf of Bidding company/Firm)

Full Name and Designation

(To be printed on Bidder’s letterhead)

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General Instruction for submission of quotations of Canteen Contract

Office of the Accountant General (E&RSA) UP, Lucknow requires services for

running the canteen i.e to operate, manage and control a canteen for departmental

officers at the premises of Audit Bhawan, Lucknow.

Quotations/Tender forms duly filled signed and stamped in sealed cover addressed to

DAG/Admn O/o the AG(E&RSA) UP, Gomti Nagar, Lucknow and should reach

latest by 27.12..2017 at 2.30PM. .

The form of Tender may be collected from the cashier O/o the AG(E&RSA)

UP, Gomti Nagar, Lucknow by depositing Rs. 100/- in cash from

11.12.2017 to 26.1.2017 from 11:A.M. to 2:30 P.M.

The Tender shall sign and stamp on each page of this tender document as a

token of having read and understand the terms and conditions contained herein

and submit the same along with the bid document.

The Tenderer shall fill up the information in Annexure-I enclosed at the end of

this document in clear and legible terms. Annexure shall be signed and stamped

by the firm/contractor.

Necessary document of proof should be attached.

Inspection of the premises of canteen/cafeteria/guest house can be made

between 10.30 AM to 4:30 PM on any day on 11.12.17 to 26.12.2017. .

Tender/Quotation will not be occupied after the time and date fixed for receipt

of tender/quotations.

Facility Provided by the Office to the Contractor

Space for canteen i.e, kitchen, store and cafeteria will be provided by free of

cost by this office and the contractor will be responsible for proper functioning and

safe custody.

The office will provide three electric connections for- (a) Oven/ OTG (b)

Refrigerator (c) for Counter.

No Heater will be used in Kitchen. The contractor will used LPG for

preparation of food i.e. Commercial Connection.

About the Working hours of the Office

In normal working day, the presence of offices is between 100 to 150 person.

At the end of a Quarter to the first week of the next Quarter, the strength

varying upto 300 to 350 or more. Quarterly periods are Jan-March, April-

June, July-Sept. and Oct.-Dec.

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The Office working hours are from 9.30 AM to 6.00 PM. from Monday to

Friday. Office remains closed on National Holidays and other Holidays as

declared by the Central Government.

Scope of Work tot be executed by the Contractor

It is desire that the contractor will perform the followings;

1- The contractor will provide tea/coffee, snacks breakfast and lunch in the

Cafeteria during the working hours of the office. The list of daily items to

be prepared or provided by the contractor in the Canteen is given in

statement ‘A’.

2- The rates quoted by the contractor should include all cost of materials,

ingredients, labour services, all taxes, cess, charges etc. as the same are

borne/paid you.

3- Hygiene/standard quality of materials, food services etc. may be

maintained during entire period and subsequent instructions as and when

issued/given by office Authority may also be complied with.

4- The permissible standards brands of certain consumables will be as per

Statement-B. and these items will be sold on printed price only.

5- The Contractor will also ensure that neat and clean uniforms are provided

to his staff.

6- All other items and condition mentioned in the Bid document.

7- The Contractor will deposit with this office a sum of Rs. 50,000 (Rupees

fifty thousand only) as security deposit or submit a bank guarantee valid

for 15 months, for this amount towards security against the space/

furniture’s provided by this office in the canteen or any other loss, tear

and wear, and acts of outside criminal interference, or material causes and

riots etc.

8- Working experience in catering or running of canteen in various offices at

least of three years or more

9- Further the contractor will provide breakfast, lunch, dinner and tea/coffee with

snacks at evening in the Guest House attached to the office on the basis of

requirements as stated by this office. (Separate Standard Quality of Dinner set

will be provided by the contractor in the Guest House. The contractor will

keep the set in his custody. Almirahs’ will be provided for use by this office )

CODE OF CONDUCT:

The Contractor shall strictly observe that its personnel:

Are always smartly turned out and vigilant, punctual and arrive at

least 15 minutes before start of their duty time.

Take charge of their duties properly and thoroughly.

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Perform their duties with honesty and sincerity.

Read and understand their post and site instructions and follow the same.

Extend respect to all Officers and staff of the office of the Client.

Shall not drink on duty, or come drunk and report for duty.

Will not gossip or chit chat while on duty.

Will never sleep while on duty post.

Will not read newspaper or magazine while on duty.

Will immediately report if any untoward incident / misconduct or

misbehavior occurs, to Contractor Control and the Client.

When in doubt, Approach concerned person immediately.

Get themselves checked by security personnel whenever they go out.

Do not entertain visitors.

Shall not smoke in the office premises.

CONFIDENTIALITY

The phone number and movement plans of the client shall not be given to

anyone.

The following information about the client (Officers / officials of Audit

Bhawan ) shall not be given to anyone:

o Car make, colour and number of any officer(s)/official(s). Telephone

no./ any other information.

o Location and movement plans(Officers / officials of Audit Bhawan ).

o Meeting and conference schedules. Site plan of the premises.

o Travel details of the clients.

o Assets & records of the office

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FORM-A- General Information of the Agency/ firm/ Caterer/ Individuals

Sl No Particulars

To be filled by the company/ firm

1. Name of the firm

2. Name of the authorized person submitting the Bid Shri/Smt

3. Designation of the authorized person submitting the Bid

4. Name, Designation, address and Mobile Number of alternate person

5. Address of the firm

6. Tel no. with STD code

7. Mobile No. of the person submitting the Bid

8. E-mail of the person submitting the Bid

9. Organization's email ID

10. Website Address

11. Registration & incorporation particulars of the firm

12. Private Limited Public Limited Any other – Please specify

13. Name of Director(s)

14 Email ID of Director (s)

15 Mobile Number of Director (s)

16 Bidder’s bank, its address and current account number

17 Permanent Income Tax number, Income Tax circle (Please attach copies of income tax return for last three years)

18. Service Tax Number

19. Please attach copies of Service Tax Registration Number

20. TIN Number

21. EPF Registration Number

22. ESIC Registration Number

Authorised Signatory

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Statement-A-(I) Menu

The actual menu may be decided by the Canteen Monitoring Committee

(CMC) according to seasons. However the following illustration list of

vegetarian items of menu is given below for submission of per piece and

quantity of the items.

For Office Cafeteria

Beverages Description

(Qty.)

Rates

(inclusive of all Taxes)

Coffee

Cold Coffee

Tea

Lassi

Cold Drinks

Milk Shake

Mango Shake

Soup

Lunch

Sambhar Bada

Sambhar Idli

(Additional Sambhar, if any)

Dal

Curd

Chapati

Vegetables

Salad

Kheera Raita

Chapatti (Normal & Missi)

Plain Rice

Masoor Dal

Arhar Dal

Paneer do pyaaza (gravy)

Aloo jeera

Paneer with Mashrooms (gravy)

Baingan Bharta

Kheer (Cold)

Matar Paneer

Aloo Gobhi (dry)

Bhindi (Seasonal vegetables)

Chilli Paneer

Lunch Package, if any,

Thali system

Snacks

Bonda

Butter Toast

Dosa

Idli

Samosa

Paneer Pakoda

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Vegetable Cutlet

Matthi

Vegetable Sandwich

Lassi/Chaach/Jal Jeera/Aam

Panna/Green Salad

Sweets

Burfi

Besan Burfi

Besan Laddo

Gulab Jamun

Gajar Halwa (Seasonal)

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Statement- A-(II)

For Guest House

On prior demand (Vegetarian only)

Description Items

inclusive of

all taxes

Breakfast

in package

Tea, Coffee, Milk, Juice of two or three Types, Corn

flakes of Two or three Types

Stuff Parantha (Potato, Muli, Green Matar, Gobhi

Paratha,) Dahi / Raita +Pickles)

Poori- Subji

Seasonal Fruits

Lunch

Package

Lassi/ Chaach/ Jal-Jeera

Green Salad

Curd / Raita- Pineapple/ Onion/ Dahi-Bhalla /Kheera/

Boondi

Paneer-

DAL- Arhar, Rajma, Chhole,

Seasonable vegetable (one vegetables)

Aloo-gobhi, Jeera Aloo ( second vegetable)

Rice- Jeera Rice , plain rice

Papad

Achar

Roti- Tawa, Missi

Sweets

Evening

Tea

Package

Tea, Coffee, Milk, Juice of two or three Types

Cutlet, Sadwitch

Seasonal Fruits Chat

Dinner

Package

Lassi/ Chaach/ Jal-Jeera

Green Salad

Curd / Raita- Pineapple/ Onion/ Dahi-Bhalla /Kheera/

Boondi

Paneer-

DAL- Arhar, Rajma, Chhole,

Seasonable vegetable (one vegetables)

Aloo-gobhi, Jeera Aloo, second vegetable)

Rice- Jeera Rice, pulao rice

Papad

Achar

Roti- Tawa, Missi

Sweets

Statement- B

Chips, Dalmoth, Biscuits, Soft Drinks, etc

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TERMS & CONDITIONS OF CONTRACT - FOR RUNNING A CANTEEN IN

AUDIT BHAWAN, GOMTI NAGAR, LUCKNOW

1. The agreement shall be valid initially for a period of one year from ---------

to--------- and thereafter it may be extended for a further period as may be necessary

on mutual agreement.

2. The price list as attached herewith (Annexure-I) will be made an attachment to this

agreement and will be valid for one year but can be reviewed during the period of this

agreement only once after six months with mutual discussions except aerated drinks

and other standard packaged items supplied in canteen. Prices of these articles will be

revised whenever manufacturers revise them. The contractor will supply only such

items specifically approved by the management. However, more items can be

included in the menu with prior approval of the Management.

3. The contractor will be responsible for providing all food items mentioned in

Annexure-I. For any additional items, which the contractor intends to supply, the

weight/quantity of such items should be specified while quoting the proposed sale

price of such item.

4. Following facilities will be provided free of cost by the this Office and contractor

will be responsible for proper handling and safe custody. Repair and maintenance of

the below equipments will be carried out by General Administration of this office .

The Contractor will not claim any reimbursement of expenses on this account.

Kitchen (approx .) and Store ( sq. ft)

Water supply

Electricity and power connection.

Intercom facility.

AC’s in Canteen cafeteria.

Furniture (Tables, Chairs) - (New)

5. In case of any food poisoning/Contamination the contractor will be held fully

responsible and he will bear all the expenses caused due to food poisoning/

Contamination.

6. The Contractor will employ adequate number of staff in order to maintain

efficiency to standard desired by this office.

7. All persons engaged by the contractor shall be the Contractor's own employees and

they will claim no privileges from this office. The Contractor will be directly

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responsible for the administration of his employees as regards general discipline and

courteous behaviour.

8. The Contractor will get all his workers medically examined from approved

Registered Medical Practitioner recognized by Indian Medical Council, to be free

from communicable diseases in addition to general fitness and will also ensure that

waiters on duty are in proper uniform wearing name plates. The Contractor will also

ensure that neat and clean uniforms are provided to his staff.

9. The Contractor will be responsible for cleanliness of crockery, cooking utensils,

furniture, fixtures and fittings, etc in the kitchen as well as the canteen hall. The

Office will not provide any cleaning materials/dusters, etc. for the same.

10. Very high standards of hygiene and cleanliness shall be observed in the running of

the kitchen, the Canteen Hall and connected services by the Contractor and workers

engaged by Contractor including those responsible for collection of used utensils and

periodic disposal of waste and refuse.

11. The Canteen shall be opened for catering during office hours on all working days.

The working hours presently are from 9.30 AM to 6.00 PM hours. However, the

Canteen will remain closed on Saturdays, Sundays and other holidays unless

specifically told by this office administration. In case the Canteen is to be opened on

holidays and kept open beyond office hours, this office has the option to direct the

Contractor to do so and permission to do so would be specific.

12. All sales from the canteen shall be strictly against coupons/cash vouchers/slips,

cash and payment thereof will be reimbursed by the Employees ( Customer) by the

Contractor. This office Administration shall neither be responsible nor is to be

approached for any help in realizing dues for any credit sales made to the officers and

staff in their personal capacity, which will be wholly to the risk of the Contractor.

This office will reimburse the coupons and vouchers against the indent send

by this office AAO/ GD or SAO /GD in written and amount will be paid once

a week in cash by submitting the Bill vouchers.

13. a) The Canteen shall be for the exclusive use of the employees of this office and

their guests and any other persons allowed by this office in some cases.. The

Contractor shall be responsible for the quality of the eatables supplied and for the ser

vice. Only this office building officers and staff shall be entitled to eat in the Cafeteria

hall the food and refreshment items brought by them from outside.

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b) Room service will be required to be done by the Contractor to all points in the

office and in meeting rooms or conference room or officers’ rooms at all times from

9:30 to18:00 hrs, however there will be no room service during lunch hours

(including lunch).

c ) The Contractor can levy service charges towards the same, as specified in the rate

list to begin with. This can be reviewed with mutual agreement as and when required.

Packaged and MRP printed items are excluded.

d) The Contractor will endorsed all the inventory/ articles of Kitchen and cafeteria in

a separate Register at the time of bringing the inventory in the said premises and will

not take out of any articles or stores without a Gate-Pass to be issued by the Canteen

in-charge.

14. The Contractor shall at his own cost, effect, as required as per the Act, necessary

insurance in respect of the staff and other personnel or persons to be employed or

engaged by the Contractor in connection with the rendering of the aforesaid services

to this office and shall comply with the provisions of (Regulation and Abolition)

Act, Employees Staff Insurance Act, Workmen's Compensation Act, Payment of

wages Act, the Employees Provident Fund and Family Pension Fund Act 1952, the

other rules, regulations and/or statutes that may be applicable to them now or that may

be introduced by the State Government, Local Administration or municipal

Authorities subsequent to the date of this agreement and the Contractor shall keep this

office indemnified from all acts of omission, default, breaches and/ or any claim,

demands, loss, injury and expenses to which this office may be put to or involved as

a result of the Contractor's failure to fulfill any of the obligations here under and/or

under statutes and/or any bye-laws or rules framed hereunder or any of them.

15. This office shall be entitled to recover any such losses or expenses which it

may have to suffer or incur on account of such claims, demands loss or injury from

monthly bills or from the security deposit of the Contractor without prejudice to its

any other rights under the law.

16. The Contractor will have to furnish the statement showing the names and wages

of all the employees engaged for Audit Bhawan Canteen. Any addition/deletion must

be communicated to this office.

17. Any, of the Contractor's employees proceeding on leave shall immediately be

replaced by the Contractor at no additional expense to CRIS so as to maintain

satisfactory level of service at all time.

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18. This office shall have the right to search the Contractor's employees at any time

while going out of the office premises and there shall be no grievance expressed/ felt

on this account either by Contractor or his employees. The Contractor will issue ID

Cards to the Contractor's workers in the format approved by this office.

19. A Canteen Management Committee will be nominated by this office to inspect

and oversee functioning of Canteen with a view to ensure hygiene and sufficient

service in the canteen. In case there are repeated failures or lacuna noticed by the

Committee due to failure of Contractor, the Secretary and/or Chairman of the Canteen

Management Committee, can impose a fine upto Rs. 500/- at one time to be

recoverable from bills due to the Contractor.

Further, on the recommendation of Canteen Management Committee on repeated

failures or lacunae or supply of sub-standard material on the part of contractor, the

Competent Authority will cancel the agreement and decision of the competent

authority of the Office of the Accountant General (E&RSA)UP, Lucknow shall be

final and binding to the contractor.

21. The Contractor will ensure that hazardous or inflammable or any intoxicating

material is not stored in the canteen premises.

22. The Contractor will deposit with this office a sum of Rs. 50,000 (Rupees fifty

thousands only) as security deposit or submit a bank guarantee valid for 15 months,

for this amount towards security against the space/ furniture’s provided by this office

in the canteen or any other loss, tear and acts of outside criminal interference, or

material causes and riots etc.

It will be recovered by this office from the security of Rs. 50,000 in part or in Toto,

depending on the extent and nature of loss. Otherwise, the security deposit will be

refunded to the Contractor on completion of Contract. The security deposit will bear

no interest.

23. a) The Contractor shall not sublet or assign the license or use the space provided

for running the canteen for purposes other than running a canteen and shall not allow

anybody or reside in the licensed premises and shall not use the same or part of it for

stocking or keeping articles other than those needed for use in the canteen nor shall be

made or permit to be made any structural additions and alterations to the same without

written sanction of the Canteen Management Committee.

b) The Contractor shall be responsible for all damages or losses to this office

property by the Contractor himself or his staff and shall be liable to make good any

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such loss or damage excepting those due to reasonable use or wear and tear or such as

caused by and an act of God.

c) This Office will not be in any way responsible for any loss or damages accruing to

any goods, stores or articles that may be kept by the Contractor in the canteen

premises including kitchen and other rooms.

24. For termination of this agreement two months advance notice will be required

from either side in writing. The Contractor shall vacate the licensed premises

peacefully after the expiry of the licensed period and/ or earlier if desired by this

office and shall hand over the same to the authorized officer along with all furniture,

fittings and other articles as may have been provided from time to time and the

decision of Canteen Management Committee of this office shall be final and bound

upon the Contractor. The Contractor shall be free to leave the work without any

damage to the office property like furniture, fittings, crockery, cutlery, utensils and

other articles, that might have not been brought by the Contractor.

25. The Contractor shall keep in a conspicuous place in the Cafeteria the approved

rate list of items and a complaint book to record complaints, and this book shall be

open to inspection by persons duly authorized by this office. The contractor shall

inform Canteen Management Committee of the action taken by him in respect of

complaints recorded in the book and shall carry out such directions as may be given to

him from time to time.

26. In case of any dispute the matter shall be referred to the DAG/ Admin of this

office , and his decision will be final and binding on the Contractor.

27. The Contractor has a bare permission only to run a canteen in the this office

premises during the Contract period and nothing contained in this document shall be

construed as demise in law of the said office premises or any part thereof and shall not

give any legal title or interest to the Contractor.

28. The Canteen Contractor will bring all crockery/utensils for the purpose of making,

serving including Gas Burners.

29. Working experience in catering or running of canteen in various officers at least

of three years or more.

30. List of offices or organization where the canteen had been running or presently

running.

(Signature of Contractor)

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D E C L A R A T I O N

I/we hereby certify that the information furnished above is full and correct to

the best of my / our knowledge. I/we understand that in case any deviation is

found in the above statement at any stage, the company/firm will be blacklisted

and will not have any dealing with the Department in future.

(Signature of Authorized Signatory with date)