Non Verbal Communication

Wordless message received through the medium of gestures, signs, bodily movements, facial expressions, tone

of voice, colour, time, space etc.

Verbal & Non-Verbal Communication: Relationship

• Non-verbal communication accompanies the Verbal communication.

• The verbal and the non-verbal together form the total meaning of the communicated message.

• For a full understanding of the message, one must know what has been communicated through words and also the thing implied along with what is said.

Prominent Non Verbal Communication

• Non-verbal communication primarily exists in the form of:– Kinesic Communication, &– Meta Communication

• One’s response to these communications influences the interpretation of the message received through verbal communication.

Kinesic Communication/Kinesics

Kinesics is the conveyance of message through non-verbal acts in the form of body movements such as gestures, winking, smiling, postures, style of dressing and grooming.It influences one’s perception and understanding of the message.

Leakage

• A Non-verbal act is usually unconscious.• It transmits the unstated feelings, attitude and

hidden intentions of the speaker.• Such a Non-verbal message conveyed through

bodily movements is known as Leakage.• A successful receiver is one who is able to

observe and interpret the Leakage.

Meta Communication

• Meta Communication is an implied meaning conveyed by the choice of words, tone of voice, fumbling, silence or omission.

• It is the message communicated not through words but along with words.

• It can be intentional or unintentional.• It occurs through the use of Paralinguistics.

Non Verbal CommunicationCan be improved by:

• Monitoring one’s own Non-Verbal Communication

• Learning to interpret others• Developing self-awareness• Developing observational skills• Asking for feedback• Videotaping oneself and then improving

accordingly

Principles

• Supplements verbal communication• Regulates interaction• Establishes relationships• Reflects cultural values

Forms of Non Verbal Communication

• Conscious Non-Verbal Communication

• Subconscious (Subliminal) Non-Verbal Communication

Purpose

• To create impressions through body language and Para-language

• To initiate and manage interactions• To express emotions• To convey deception• To convey power

Broad Category

• Body Language• Para Language• Space Language• Time Language• Sign Language

Commonly Used Forms: KOPPACT

• K Kinesics• O Oculesics• P Proxemics• P Para-linguistics• A Artifactics• C Chronemics• T Tactilics/Haptics