non-verbal commn

8/7/2019 non-verbal commn

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Non-verbalcommunication


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Metacommunication and

ParalanguageNon-verbal communication is

anything other than words that

communicates a message.The way we stand, walk, shrug our

shoulders; the clothes we wear, the

car we drive, or the office weoccupy; all communicate ideas toothers.


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All these things which we take intoaccount in interpreting what someone

is saying, over and the actual words,are referred to asmetacommunication.

meta is Greek and means beyond orin addition; hence,metacommunication is something inaddition to communication.


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However, if you get additionalcommunication from the inflection ofher voice, then she communicated thisby means of what we call

paralanguage.Frequently paralanguage conveys the

opposite of the words themselves.

When this happens, we usually pickup the meaning of the paralanguagerather than the language being used


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its not what hesays, but the way

he says it.


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Non-verbal channels are

the ones which seem tobe least aware in

ourselves, but mostaware in others


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lets have a look at the

non-verbal language of-silence

-time and-body language


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The language of Silence

You think you have made afabulous speech and you askyour audience to ask anyquestions there is pin-dropsilence in the hall. How do you

feel?silence is golden, so the

saying goes, but is it?


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A long period of silence may begolden for some people in certain

circumstances, but at times it canbe embarrassing and even rude

It could be boredom, rejection,

disagreement, totalsatisfaction,very ambiguous!


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We are social creatures and oursociety is made up of responses toeach other. We keep on seeking

reassurancesOne of the cruelest socialpunishments is solitaryconfinement

Silence builds walls- and walls arebarriers to communication.


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At times silence can bean

effective technique inencouraging feedback, or areal two-way communication

Silence is a powerful tool ofcommunication, but it must beused skillfully


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The language of Time

It is easy to assume that we all experiencetime in much the same way

After all an hour is an hourYet time is experienced differently by

different nationalities, societies, andcultures.

There is a Christian calendar, Muslimcalendar, Hindu calendar and so on


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Even in the same culture differentcommunities will divide time into

different time periods.Different businesses have different

weeks, seasons.

Different professions have differenttime scales

Markets, schools/colleges, touristseasons, courts, agriculture


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Different people attach different value totime

one minute, never, as soon aspossible, lets call it a day,

For some 9a.m. is sharp 9a.m. while forthe others it could be 10a.m., or 11a.m. or

even laterTime is also used to show eagerness,

interest, enthusiasm, attitude,seriousness


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There are cultural differences in the

uses of time, which a business travelershould be aware of

At luncheon meetings the business isdiscussed either before, during, or after

depending on that countrys cultureLocal customs, cultures, manners,

etiquettes and such, vary from place toplace, caste, creed, religion, income,education, lifestyles, social status thevariances are too many


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Body language or kinesics

A favorite sport of many people ispeople watching or, Desmond

Morris has called his very popularbook, manwatching

What do you do when you are waitingon a railway platform, alone or at a

busy doctors clinicPossibly you cant hear, so you are

actually listening/hearing/reading

their body language


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Whether we are aware of it or not, each

of us spends a lot of time decoding bodylanguage, or as it also known askinesics

The non-verbal communications oftencome through louder than the wordsthat are actually being spoken and are

frequently the means by which we reveal

the emotional side of ourcommunications.


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The non-verbal messages of a speakertend to reveal the degree of presence ofsincerity, conviction, honesty, ability andknowledge; they reveal, too, a lot about

the speaker and their attitude andfeelings about the message they aretransmitting.

Body language of the receiver alsoreveals a lot about them and their

feelings


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But, more important, it frequently tells

the speaker the extent to which theiraudience is accepting or not acceptingthe message.

In other words, body language providesinstant feedback to the speaker and tellsthem how they are doing.

It is needless to state that to be a good

body language reader you have tosharpen your powers of observation


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Space

Before we try to understand themovements of the various parts of

the body, we should first examineour attitude to the space in whichthat movement takes place.

Just the way silence and timespeak, so does space.


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Not only does space affect theway we communicate, but weuse space to communicateEach of us have space we feel

is our own

the three bears storyexamples


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Bosss room/chair

Mom and dads bedroom

Juniors hostel

P.G. class

Ladies line

Members enclosure


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Space and status

Your room- bosss room

Small car- big car

1bhk-3bhk

Napean sea road- Dharavi

LLIM- IIM-A


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Territory

Seashore- towel

Train seat- hanky

Table no. 1

Front/back bench


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Assignment

How do you in ahypothetical situation stake

your claim on a particularterritory?

How do you feel whenpeople invade into yourterritory?


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Personal space

Intimate distance

Personal distance

Social distance

Public distance


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Touch

Touch is probably theearliest form ofcommunication and still is.However ,

society/cultures/surroundings/upbringingbring ininhibitions


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Orientation and posture

We can influence

communication and signalour attitude not just by our

proximity to others but bythe position and posture we

adopt.


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Body language or kinesics

Exercise

Look at the drawings on theboard. Which of the

following adjectivesdescribes which posture?


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Psychologists findings

Posture 1

Uninterested

Describing

Resigned

DoubtfulQuestioning

Posture2

Self-satisfiedImpatient

Describing

Casual

Angry


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Posture 3

Shy

Self-conscious

Ashamed

ModestSad

Posture 4

Surprised

Dominating

Suspicious

UndecidedAloof


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Head nodsWe shake our heads up and down orfrom one side to another

In some instances it is done at different

speedsThere are many reasons and

implications

Could be a yes, no, go on, I want tointervene and speak, encouragement,disagreement, agreement and so on


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Facial expressionsOf all body movements, facial expressions are

the ones we are most able to control

A persons face provides a commentary onthe reactions- surprise, disbelief, agreement,

disappointment, anger and so onAt times there is a mis-match between the

verbal words and facial expressions

If this is combined with body movements itbecomes that much more complimented


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Eye movements

In contrast to other body signals,movements of the eyes have an effect quiteout of proportion to the physical effortexerted

Some eye movements are quiteuncontrollable but nevertheless send outvery strong messages which we receivealmost without being aware of them.

They perform many functions


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To indicate interest

When two people are engaged inconversation they look each other

in the eye intermittentlyUsually each looks between 25

and 75 percent of the time

The glances vary in length but wetend to look twice as much whilelistening as while talking


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To gain feedback

People look primarily toobtain information: to getreactions, to gauge theirinterests

Believability, truth,confidence and such thingsget justified


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To synchronies speech

Eye movements, like headnods and grunts, are also usedto synchronies speech.

They need to see how the other

person is reacting, therebycontinue with modifications ifnecessary

non-verbal commn

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