Non-Verbal Communication

a.k.a.Body Language

Breaking Down Communication

• Verbal – just the words, easiest to control

• Non-verbal – all the other messages you send, not so easily controlled

93% of communication is non-verbal!!

Non-Verbal

Verbal

All the words we use make up only 7% of our communication

Non-Verbal Communication Includes

• Eye contact• Facial expressions• Tone of voice (vocal but not verbal)• Posture • Proximity• Timing and pace• Appearance • Touch

Not an Exact Science

• There are patterns and tendencies when it comes to reading body language but the rules are not hard and fast for everyone

• Bell curve

• When reading body language, keep in mind

-culture -context -individual

Non-verbal –vs- Verbal?

• If there is a conflict between the non-verbal message and the verbal message…………..

NON-VERBAL WINS!!!

I Love You!

I Love You!

Some Signs to Watch For…

• Eyes “crinkle” when a smile is real

• Eyebrows flash when you recognize someone

• Licking lips is a sign that the brain is engaged.

• Can’t tell if a person’s lying just because he’s touching his nose