non-verbal communication final 11

8/3/2019 Non-Verbal Communication Final 11

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Non-Verbal Communication

By V P Bhagat


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What is Non-Verbal Communication?

When we communicate our thoughts

without using words, Communication iscalled non-verbal.

The popular aphorism Actions speak louder

than words holds .

Non-verbal is the way in which we expressour feelings


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Non-verbal Signifiers are Like Words

In body language, there are :

Single gestures like nod of the head are equivalent

to single words like, yes or don't know.Cluster gestures like standing, talking using hands tomake our point, are equivalent.

For effective message :

An angry Face may put off people

A raised voice might suggest that you are eitherannoyed.


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Non-verbal Signifiers are Like Words

In real life verbal and non-verbal communication

cannot be separated. In written communication, the non-verbal

communication signifiers are the use of white space,proper margins.

A page that has matter condensed closely is usuallyskipped by the reader or it is rejected.

A poor visual appearance of a proposal or a resumewill prompt the reader to reject it.


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Non-verbal Communication

Sub- Disciplines

Scientific study has been made in the followingsub-disciplines

Kinesics (K) Occulesics (O)

Paralanguage / Paralinguistics (P)

Proxemics (P)

Artifactics (A)

Phonemics' (C)

Tactilics (T)

Registering the different kinds of body movementsunder the label KOPPACT


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Kinesics

The different ways in which people move their bodiesthat include postures, gestures, head nods, and leg

movements, are called Kinesics.

Gestures have been classified in three categories:

Emblems These have direct verbal translations,

IllustratorsThese gestures naturally accompany ourspeech and accentuate what we say.

Adaptors These are unconscious movements of bodythat originate from the nervous state of our mind.


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OCCULESICS

This is the science of the movement/grammerof our eyes and of facial impressions. In the

science of occulesics began with charles darwinwhen he published his scientific studyExpression of the Emotions in the Man and

Animals, in 1872.

The Power of our eyesThe study of facialexpression begins with the eyes

The dynamics of our eye movement have been

labelled as EYE GRAMMER.


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Eye Grammer1. Staring eyes

2. Too little eye contact

3. Withdrawal of eye contactThis is considered as a sign ofsubm.

4. Frequently looking away at people from a distanceThis isgenerally an extroverts behaviour.

5. Scarcely looking at a person when in close proximityAn

introvert shows this kind of behaviour,The faceYou can read his face like an open book, is commonremark made about people.

Emotional people have a demonstrative face that shows all type offeelings.


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Paralinguistics

This is the science of the vocal cues that accompanyour speech.

The science of paralinguistics refers to the volume, pitch,tone intonation modulation, and the rate of speech.

Accent, stress, rate of speaking, pitch and volume help usto judge peoples age,

A high speed of talking in interviews or presentations willnot instill confidence in the interviewers or the audience.

The raised voice, high pitch. and tone are exploited bypoliticians to earn quick applause.

,


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Proxemics

It is the study of the distance between peopleand objects. Proxemics,. It was Edward Hall who

first coined the term proxemics, and defined thefour space zones as

The intimate zone ( o-.5 m )

The personal zone ( .5-1.2 m )

The social zone ( 1.2-3 m )

The public zone ( 3 m )

The language of space is important in the context ofbusiness as we are always involved with human

interactions of a high speed nature.


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Artifactics

The non-verbal message signals that anindividual sends across through appearance,

clothing, perfume, personal objects like pens,cell phones, briefcases, etc. belong to the area ofartifactics. These form apart of a your totalpersonality.

In interviews or presentations, your artifactics doinfluence

The pressing demands for personal grooming andpersonal hygiene.


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Chronemics

The concept of time its impact on people is thescience of chronemics. Like proxemics,

chronemics too is culture bound .Time keeping of course, does not mean looking at

your watch and keeping time. It means several

things like.

The way we use time tells others about ourpersonality like

Unscheduled visits, long telephone chats, absenceof time log books, long memos are major time

robbers and reduce our efficiency at work and resultinto oor time mana ement.


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TactilicsTactilics is the science of touch language, itincludes touching self, others, and objects.

Research shows two kinds of touch language: Bodily contact - Refers to touches that are

accidental and unconscious and any part of the bodymay be involved in it.

Touching with hands - Touching implies that theactions are deliberate, conscious, and madeprimarily by hands.

Various kinds of touch are..


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Neuro- linguistic Programming

It is a science that deals with the way humanbeings think and process the outer world through

their senses. The word neuro refers to our nervous system, the

mental pathways of our five senses by which we.

The word linguistic refers to our ability to use:

Silent language of postures, gestures, and habits thatreveal our thinking styles , beliefs, and opinions.

The word programming is borrowed from computerscience, suggests that our thoughts, feelings and

actions are simply habitual programs ..,,,,,,,,

non-verbal communication final 11

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