Curriculum VitaeNoor Alam Flat # B-77 Anarkali Complex Phase-II, Bab-e-Arif Buffer Zone North Karachi, Karachi, Pakistan Mobile# +03442483461, Home Tel #+36964306, Email:nooralam1pk@gmail.com

Objective:-Looking for an opportunity, I have believed my experience and Technical skills to make valuable profit to the related employers.Academics Qualification:-

Bachelor of Technology (Pass) Electrical 2015, from Newport Institute of Communication and Economics Karachi, Charted of Sindh & Recognized by Higher Education Commission (HEC).

Bachelor of computer science(BCS) 2004,from Newport Institute of Communication and Economics Karachi, Charted of Sindh & Recognized by Higher Education Commission (HEC).

Diploma of Associate Engineer (Electrical Technology) 1993, from Sindh Board Technical Education.

Matric 1988, from Sindh Board Technical Education Karachi. One Year certificate in Mechanical drafting with AutoCAD 2011, from Vocational Training

Institute, Al-Hydery, Karachi,(Trade Testing Board Sindh)

Experience:-

SummaryMore than 18years work Experience in Telecom Industry M/S Pakistan Telecommunication Company Ltd. Hands-on experience in O&M, Troubleshooting, Installation, commissioning of Optical Fiber Transmission Network System/OFC & NOC (Operation) Transmission Network/IT and OSP Network.

Training in Electrical Design for High Rise Building From 1st February, 2015 to 12th April, 2015.SDC Karachi, Ministry of Labor Manpower & Overseas Pakistan’s, Govt of Pakistan. During Training, Project Lead with Global Consultant.

Technical Officer (NOC Operation) Pakistan Telecommunication Company Ltd. (South Zone Karachi), Pak-Capital Telephone Exchange Kr.From (September -2011 to December -2014)

NOC( Help desk ) Monitoring & Technical support of complex Optical Fiber Telecommunication Transmission systems/Optical Fiber Cable Network, DXX and IT.

Creation follow-up and closure of Trouble Tickets on through HP TeMIP Client & OVSD. Performed regular health check for the network elements. Troubleshoots and alarm handling. With using NMS (Network Management System) HUAWEI

U2000/T2000, ZTE-E300,M-2000 and DXX NMS, Diagnosing breakdown problems. Level-1 and Level-2 Technical support to field units for resolution of critical faults. Conducting

planned shutdown and e2e connectivity joint testing with vender/third party/field units and Customer.

Coordinate &Technical support to all Operational Team with Engineers, Supervisors and Technicians.

Analyzing of Alarms appearing in the network and making Analysis reports on daily basis and daily troubleshooting in the network.

Prepared daily e-mail, Management Reports. Escalation process report to Manager/ Higher management in case of critical alarms or service

effected.

Prepared weekly & monthly NOC fault reports to NOC management south. Managed NOC Data Center, HP Client (server) & Maintains 14 -Terminals, Desktops/Laptops

Hardware and Software upgrades & maintenance. Supervised staff and Manage shift duties, Leave, Trainings. Work under rotate shifts (24/7).

Technical Support (IT) Hardware/Software troubleshooting, installations and configurations. Managing and resolving

Help Desk Complaints. Responsible for managing server. Managing company online Portal and making regular updates.

Configure and Support TCP/IP, LAN,WAN, Switches, Router, Internet and intranet systems. Diagnose, troubleshoot and resolve 1st and 2nd tier end-user technical problems in a

customer. Receives telephone calls from users having problems using computer software and hardware

or inquiring how to use specific software, Install, upgrade, deploy, test, maintain and troubleshoot software applications and Operating

systems, including Windows. Prepares product or service reports by collecting and analyzing customer information. Investigating and resolving customer issues and complaints. Follow up on problems and requests and provide timely updates to requestors and

management. Manage escalations from Technical Analysts to Product Development and tracking of support

incidents. Follow up on problems and requests and provide timely updates to requestors and

management. Prepare and manage activity and progress reports for management. Also Experience in Sales & customers support for resolving any service issues or complaints

etc. 

Engineering Supervisor (O&M) Optical Fiber Transmission Net work.Pakistan Telecommunication Company Ltd.Pak-Capital Telephone Exchange Kr.From September 1996 – December 2010 (14 years 4 months)

Hand Experience in O&M and Installation, Termination of Optical Fiber Transmission Network, hand experience on Pulse Code Modulation (PCM), MUX, PDH, SDH and systems including DWDM and MESH networks with experience in Huawei SDH OSN Series(1000/1500/550/2500/3500) & WDM (7500/6800), ZTE-380 SDH family, Access Network ONUs, MASG,/Junction Network and including Siemens SDH-622Mbits & PDH-140Mbits Alcatel/CTI equipment and WLL.

Hand on experience in Monitoring, Troubleshooting and alarm handling. With using LCT/ NMS (Local Craft Terminal/Network Management System) HUAWEI U2000/T2000, ZTE-E300 and M-2000

Performed Troubleshooting in Transmission Equipment at different sites of PTCL. Managed and provide technical support for e2e media connectivity of Roll out Sites, RF

Expansion and IT Media and Optical STM’s .End to End Media Patching. Ensuring optimizing quality standards, Managing network, reports and co-ordination between

corporate customers, Switching, Operation, MM & BB, WLL, NOC, Transmission stations, valued customers & Vendors.

Develops and implements contingency plans in case of system failure. Initiate plans for expansion, up gradation and replacement of network operations and maintenance.

Coordination Work with Huawei & ZTE for Transmission Projects in Karachi, Up gradation and Maintenance, Installation, commissioning and testing of SDH,WDM ,ONUs, MSAG equipment.

Performed to systems’ failures and Optical Fiber Cable, cuts by troubleshooting problems with using Optical Test Device (OTDR)/Optical Power meter) and to find and locate distances between points of failures, Supervised Optical Fiber splice and Installed and tested fiber optic patch cords.

Engineering Supervisor (OSP) Hand on Experience & Supervise (OSP) Network Telephone system, for the Installation,

termination, labeling, commissioning, maintaining and troubleshooting of CAT-5, CAT-6, (OSP) structured cabling Overhead lines, Underground Cables, Optical Fiber and ODF/MDF/DP, Telephone Line.

Troubleshooting and maintaining commissioned telecommunications circuits and services . Performed Set up networking switching, Telephone Lines, ISDN lines, PABX, DSL, Ethernet, DXX

services, wireless implementation. Skilled in using AutoCAD for electrical schematics, Telecom network Design. Inspection and Testing of Electrical Equipments and Telecom system. Pre-acceptance and Final acceptance test (PAT/FAT), Documentations, Maintain the Documenting Equipment history and service records log for all equipment at each

work Site.

Computer Skills Microsoft Office AutoCAD Firewall, Virus Protection Utilities, PC Networking Hardware and Software Installation, up gradation & Troubleshooting Operating system Windows -XP, Windows 7&8

Strength Written and verbal communication skills. Analytical skills. Leadership and team player skill. Ability to work under pressure. Decision making Establish Plan Relationship Management Time Management

Trainings /Certificate 18-Months Job Training Switching system/ SDH&PDH Transmission system/PCM/ Optical Fiber

Cable network/ Microwave/ Power plant/Outside plant (OSP) from PTCL. Wireless communication Course form SDC Karachi, Ministry of Labor Manpower & Overseas

Pakistan’s, Govt of Pakistan FTTH/FTTB using GPONE Training form PTCL CDMA Network and Evolution of EVDO Training form PTCL Alcatel DSLAM Training form Alcatel-Lucent Impactful Management Training form PTCL Building Positive Attitude for better customer care Training form PTCL Working in Teams Training form PTCL Making customer care a Habit Training form PTCL

Personal Information Father Name : Nisar Alam D.o.B : 3rd Dec-1971 CINC : 42101-5485704-9 Passport# : DA1757041 Marital Status : Married Driving License : Karachi, Own conveyance (Bike)

Personal Hobbies. Internet Browsing & sports