north wales nhsnorth wales nhs library service library service · library staff are here to help...

North Wales NHSNorth Wales NHSNorth Wales NHSNorth Wales NHS Library ServiceLibrary ServiceLibrary ServiceLibrary Service

Library GuideLibrary GuideLibrary GuideLibrary Guide Library GuideLibrary GuideLibrary GuideLibrary Guide

Welcome We would like to welcome all new members to the North Wales NHS Library Service. We are here to provide you with a comprehensive range of resources that will support your information needs. We also provide a range of services designed to help save you time and make the most of our online resources including:

• Library training sessions (see page 17) • One-to-one sessions with a Librarian (see page 17) • Literature searching by a Librarian (see page 12)

Most importantly, remember that if you are unable to find what you need, you can always ask a member of Library staff for assistance. We are here to help you.

‘Bringing people and health information together’

Mission statement ‘North Wales NHS Library Service is committed to supporting excellence in clinical practice, learning, teaching, research and management by providing a high quality, integrated and innovative service.’

The three staffed libraries are based at the three major hospitals in the region, Wrexham Maelor Hospital, Glan Clwyd Hospital and Ysbyty Gwynedd.

Map showing the Libraries which make up the North Wales NHS Library Service

Library intranet site: http://nww.bcu.wales.nhs.uk/library ii

Library & Learning Centre at Ysbyty Gwynedd 1 Glan Clwyd Hospital Library, Bodelwyddan 3 John Spalding Library, Wrexham Medical Institute 5 Membership of the North Wales NHS Library Service 7 How can the Library help you? Services and Facilities Table Library Catalogue

8 8 9

Books & Multimedia Borrowing, renewing, returning and reserving

9 10-11

Journals Print Journals e-Journals

11 11 11

Services Enquiry Service Literature Searching Service Inter-library Loans (ILL) Service Dyslexia Service Local Information Service Book Swap Trolley

12 12 12 12 16 16 16

Library Training 17 Facilities Quiet Study Areas Computers Logging on to the computers at the library Hot Desking Training Rooms Refreshments Photocopying & Printing Binding & Laminating facilities

18 18 18 18 18 19 19 19 20

Electronic Resources HOWIS NHS Wales e-Library for health Athens Registration Library Web Pages e-Learning UpToDate Medical Masterclass EndNote SPSS

20 20 20 20 21 21 21 21 22 22

Communicating with Library members 22 Classification Scheme 23 Your Responsibilities 24 Standards of Service 28

Contents

Full Contact Details on back cover

Library intranet site: http://nww.bcu.wales.nhs.uk/library 1

Location From the Main Entrance to Ysbyty Gwynedd, pass the reception desk and take the flight of stairs to your left. The Library is signposted from this point on. Go through the double doors at the top of the stairs, enter the corridor in front of you and go through a second set of double doors. The Library is on your right, just past the small staff kitchen. Ysbyty Gwynedd Library Staff also visit the unstaffed, reference only library at Llandudno General Hospital.

Library on 1st floor

Library & Learning Centre at Ysbyty Gwynedd, Bangor


Staffed Opening Hours Library staff are here to help you from 9am until 5pm on Mondays to Fridays.

Out-of-hours access to the Library You can access the library out of hours by passing your BCUHB ID badge over the sensor panel next to the front door of the library. Swipe access is required by all staff who wish to enter the library outside the hours of 8am – 6pm Monday to Friday, weekends and bank holidays. Out of hours access is for reference purposes only.

Security A security video operates during unstaffed hours, recording all library activity.

Contact Details The Library can be contacted on tel: 01248 38(4191) The Library’s generic e-mail address is: [email protected]

For further information see the back page.

Main LibraryMain LibraryMain LibraryMain Library

Books & JournalsBooks & JournalsBooks & JournalsBooks & Journals

Computer Computer Computer Computer TrainingTrainingTrainingTraining

Quiet StudyQuiet StudyQuiet StudyQuiet Study


Location Glan Clwyd Hospital Library is situated on the first floor of the hospital above the Postgraduate Department. The easiest access is via the Education Centre entrance, around the corner from the A&E Department. At the entrance to the Education Centre take the lift to the first floor, turn left and left again down the corridor, the library is on the left. Glan Clwyd Hospital Library staff also visit the unstaffed Ophthalmic Library at Abergele Hospital.

First Floor YGC

Glan Clwyd Hospital Library, Bodelwyddan


Staffed Opening Hours Library staff are here to help you from 9am until 6pm on Mondays and Wednesdays and from 9am until 5pm on Tuesdays, Thursdays and Fridays.

Out-of-hours access to the Library You can access the library out of hours by passing a BCUHB ID badge in front of the black box outside the library door. The Porter’s Lodge (ground floor near the main lifts) can issue a temporary access card on presentation of your library membership card and BCUHB ID badge. Out of staffed hours access is for reference purposes only.


Contact Details The Library can be contacted on tel: 01745 53(4882) The Library’s generic e-mail address is: [email protected]

For further information see the back page.


Book StockBook StockBook StockBook Stock

Computer Computer Computer Computer RoomRoomRoomRoom

Issue DeskIssue DeskIssue DeskIssue Desk


Location The John Spalding Library is situated on the first floor of the Wrexham Medical Institute, opposite the Lecture Theatre.

Wrexham Medical Institute

John Spalding Library, Wrexham Medical Institute


Staffed Opening Hours The Library is staffed from 8:30am until 5pm Mondays to Thursdays and 8:30am until 4:30pm on Fridays.

Out-of-hours access to the Library The Medical Institute opens at 6:30am and remains open until midnight every day of the year. You can access the Library out of hours by passing your BCUHB identification badge in front of the sensor panel located in the Institute’s main entrance porch. Out of hours access is for reference use only.


Contact Details The Library can be contacted on tel: 01978 72(7454) The Library’s generic e-mail address is: [email protected] For further information see the back page.

Medical Medical Medical Medical InstituteInstituteInstituteInstitute


RelaxingRelaxingRelaxingRelaxing

Book StockBook StockBook StockBook Stock


Library membership is available for all employees of the Betsi Cadwaladr University Health Board and for all health professionals based in North Wales, including community pharmacists, practice nurses and medical / dental students. If you are unsure as to

whether you are eligible to join, please contact your local library for full details.

To register come into one of the Libraries and fill in a Library Membership form. We will issue you with a North Wales NHS Library Service card that you can use in all 3 Libraries. You are responsible for all of the items on your library membership card and are allowed a maximum of ten items across the North Wales NHS Library Service. For more information please read Your Responsibilities (see page 24).

Induction to the library service Come along to your local library service at Bangor, Glan Clwyd or Wrexham, meet the library staff and find out about the services and facilities we can offer you. Please contact us in advance if you would like to book a group induction session.

Membership of the North Wales NHS Library Service


We provide you with a comprehensive range of resources to support your information needs so that you can fulfil your roles in patient care, education and research. Services and Facilities

● Library Catalogue ● Library Web Pages

● Books / e-Books ● E-learning

● Journals / e-Journals ● UpToDate

● Enquiry Service ● Medical Masterclass

● Literature Searching Service ● EndNote

● Critical Appraisal training ● SPSS

● Inter-library loans Service ● Library Service Newsletter

● Library training courses ● Photocopying / Printing

● Quiet Study areas ● Binding / laminating

● Computer facilities ● Local Information Collection

● Intranet / Internet ● Book Swap trolley

● NHS Wales e-library ● Dyslexia Service

● Athens Registration ● Comments / feedback

How can the Library help you ?


Library Catalogue To find specific titles from the library book / journal stock, and to check their availability, search the Library catalogue from work or home and at any time at http://library.cf.ac.uk This catalogue is a joint catalogue of NHS Wales libraries and Cardiff University. You can borrow books from any library listed in the catalogue, through our Inter-library Loans service (see page 12).

Finding a book All books in the three libraries are classified using the National Library of Medicine Classification Scheme, which uses two letters to represent the main topic. For example, WQ represents books on Obstetrics and WR represents books on Dermatology. Each Library has a Subject index at the library counter. You may borrow up to 10 items across the North Wales NHS Library Service at any one time. Some of the library books are marked reference only and some of the books are labelled as 2 week loans. Borrowing items Items may be borrowed for up to a maximum of four weeks, after which time they will be subject to recall unless returned or renewed.

Books & Multimedia


Renewing loans You can renew items by telephone – just quote your library membership card number and book details. You may also renew items yourself by viewing your library account via the Internet at http://library.cf.ac.uk Click on ‘View Your Library Account’. You will then need to enter your library card number, surname and PIN number (ask at the Library counter for more details). You will be able to see all of the items currently issued to you, and renew those which are eligible for renewal. You may also check the status of any outstanding reservations and cancel those which may no longer be required. The maximum number of times you can renew an item over the phone or online is three times. Returning items When the loan period is completed you are responsible for returning items to the library. Items are your responsibility until they are received back at the library. You will be charged for unreturned, damaged or lost items. In addition to the cost of the item(s), a £10 administration charge will be levied.

BangorBangorBangorBangor Glan Glan Glan Glan ClwydClwydClwydClwyd WreWreWreWrexhamxhamxhamxham


Reserving items Simply ask at the library counter if you wish to reserve an item. As soon as the reserved item comes into the library, a member of staff will contact you.

Please note that you should not remove any items of library stock which have not been issued to you, as they will trigger the alarms. Security cameras are in operation.

Please also note some stock is intended to be reference only, in the library, and will be marked accordingly.

Print Journals You can see the latest journals displayed alphabetically in Bangor and Wrexham and under their subject category at Glan Clwyd Library. We also keep back issues of journals for fifteen years or longer. There is a printed list of the journals subscribed to by the North Wales NHS Library Service available at each library counter and you may also check for particular titles on the Library catalogue at http://library.cf.ac.uk

e-Journals The North Wales NHS Library Service has a collection of electronic journals, so that you can make the most of our journals from your desktop or home, as well as within the Library. From the library service intranet pages http://nww.bcu.wales.nhs.uk/library click on the e-journals link or on Your Athens homepage choose SwetsWise. For more information on Athens see page 20.

Journals


Enquiry Service We are here to answer your questions. No matter if it is a simple request for a telephone number or a complex request for information concerning the care of a patient, we are always happy to help. You can contact us in person, by phone, e-mail or via our ‘Ask a librarian service’ which can be found under the Help and Feedback section of the library website at http://howis.wales.nhs.uk/sitesplus/861/page53326

Literature Searching Service Experienced Librarians are available to help you get the most from the various health information databases, training is offered either at scheduled library training sessions or on a one-to-one basis as required. When you don’t have time to search the literature yourself, simply download a literature search request form at http://howis.wales.nhs.uk/sitesplus/861/page/48929 and we can do the search for you.

Inter-library Loans (ILL) Service If a book or journal article is not available in your local library collection we can obtain it for you through our Inter-library loans (ILL) Service.

Before you make a request please check: • The Library Catalogue http://library.cf.ac.uk for all the

North Wales NHS Library Service locations and all of NHS Wales and Cardiff University Libraries.

Services


• Electronic journals paid for by the North Wales NHS Library Service

http://nww.bcu.wales.nhs.uk/library Athens login required.

• Electronic journals available on the NHS Wales e- Library for Health http://howis.wales.nhs.uk/ehl

If what you want is not held in Wales we will contact our extensive network of national libraries, for example, the British Library, to locate what you require.

How to request an article or book? Requests can be submitted by one of the following: 1. From the library website. 2. E-mail the library you wish to collect the ILL from. If you are sending a list please use this option (see generic e-mails on the back page of the guide). 3. Fill out an Inter-library Loan Request form available in the libraries. 4. Telephone the library you wish to collect the ILL from.

How long will the request take? We will send your request to the supplying library within 24 hours, but it could take from 5 -10 working days before you receive it. We will inform you of any known delays.

Are there any charges? There are no charges to you for inter-library loans, but the Library service has to pay the supplying library for each request. Therefore we ask you to use the ILL service responsibly, and to request only those items you believe will contain substantial information and will be genuinely useful to your work.


What to include in your request? When submitting a request please include the following where possible: Title of journal or book Title of journal article (or book chapter if required) Author of article or book (if chapter please give the editor of the book and the author of the chapter) Year Journal volume Journal issue (if known) Page numbers Book edition Your name (printed) Library membership card number Work address or home address Contact number or bleep number Your email address Your signature if using the Inter-Library Loan Request form. Please tell us is the item required for patient care, research, education or other (please state for example, writing an article for publication). Copyright Declaration All requests for copies of articles from journal or book chapters require a signed Copyright Declaration. If this is not provided when you submit your request we will send you the appropriate form to sign and return to us when we send you the photocopy.


Collecting and returning items you have requested Photocopies Photocopies of articles will be sent via internal mail, unless requested for collection from the library or to be sent to a home address. If the item is to be collected from the library we will inform you of its arrival. Loan items All loan items must be picked up from the library you requested it from and signed for. Uncollected items If a loan item has not been collected by the due date it will be returned to the lending library. Uncollected items will not be renewed. Renewal of loan items Loan items may be renewed once at the discretion of the lending library. If an item is recalled by us please return it as soon as possible. Returning loan items All loan items must be returned to the library by the due date. All items are the responsibility of the borrower until returned to the library. Lost or non-returned items If a loan item is lost or not returned, a charge will be made for its replacement. This is usually the cost of the item plus an administrative fee of £10.


Failed requests Whilst the Library Service will make every effort to obtain requested items this is not always possible. The library will inform you of such a situation. Dyslexia Service Are you dyslexic? We are here to help you. Please speak with a member of staff in confidence to discuss your particular needs. Local Information Service Flick through our ‘New to the area’ folders and local information collections for ideas about leisure activities. Daily newspapers are also available at Glan Clwyd and Wrexham.

Fiction Book Swap Trolley

To provide you with some light reading, we have Book swap trolleys, which hold a collection of fiction books donated by other library members. Books can be borrowed from the trolley and then either returned or passed onto someone else. If you have any fiction books to donate, then bring them along, as we are always looking for new books to add to the collection.

Book SwapBook SwapBook SwapBook Swap

Local Local Local Local InformationInformationInformationInformation


Library training programme Improve your information searching skills by booking yourself on to one of our small group training sessions. After attending one of our sessions you should be quicker at finding relevant articles, and also be more confident that you are finding reliable evidence. To view upcoming dates, pick up a leaflet from the library counter or visit the library training pages at http://nww.bcu.wales.nhs/library All of the training offered by the Library Service is mapped to KSF dimensions. Comments from previous course attendees:

“A really useful session, much needed.” “Very good. Had a good balance of fun and

learning on quite a dry topic.”

“Good stats section especially on p values and confidence intervals.”

One-to-one training If you can't make it to one of our scheduled training sessions, we are happy to arrange a one-to-one session to suit your needs and timescale. Tailored training sessions can also be offered to teams or departments.

If you do not have time to visit the libraries, why not try our literature search service instead? (see page 12)

Library Training


Quiet Study areas If you are preparing for exams, we offer different types of study spaces, to suit you. These are available both during and outside staffed opening hours.

Computers Each library has well equipped open access computer rooms that are available outside staffed hours. Across the three sites there are 90 PCs, all with Internet access. Glan Clwyd Library also has Broadband computers that do not require passwords. There are also WYSE terminals, which enable Cardiff University students to access the Cardiff University Network.

Logging onto computers Please use the Username and Password given to you by the IT department on each site. The Library staff can give you the contact details of the IT department if you have any problems logging onto the network.

Hot Desking Our facilities are here for you. If you are travelling between sites, you can ‘hot desk’ at one of the libraries.

WrexhamWrexhamWrexhamWrexham Glan ClwydGlan ClwydGlan ClwydGlan Clwyd BangorBangorBangorBangor

Facilities


Training Rooms Library training is carried out in specially designed training rooms.

Refreshments Library members in Ysbyty Gwynedd can purchase light snacks and refreshments from the WRVS café and shop on the ground floor.

If you need to take a break from studying at Glan Clwyd Library there is a small coffee lounge, with drinks machine, where you can relax at any time.

John Spalding Library members can use The Café, situated on ground floor of Medical Institute, to purchase drinks, snacks and meals. Photocopying & Printing Each library offers photocopying and printing facilities. The charges for printing and photocopying are displayed adjacent to the photocopiers and printers and at the library counters. A copy of the Copyright regulations relating to photocopying is posted near each copier. Please ask the library staff for further information.

BangorBangorBangorBangor

Glan Glan Glan Glan ClwydClwydClwydClwyd WrexhamWrexhamWrexhamWrexham

Broadband Broadband Broadband Broadband


Binding & Laminating facilities You can get your thesis, assignments reports etc. bound and your documents and posters laminated. The charges for these services are displayed at each library counter.

HOWIS (Health of Wales Information Service) HOWIS is the NHS Wales Intranet/Internet service provided by the Welsh Government. It provides easy access to information in electronic format for all NHS staff in Wales.

NHS Wales e-Library for health There is a link from HOWIS to the NHS Wales e-Library for Health. This is a collection of electronic information resources for NHS Wales staff - over 200 full-text journals, e-books and a wide variety of databases e.g. Medline & CINAHL. Visit the HOWIS website for a list of current resources at http://www.wales.nhs.uk/ehl or http://howis.wales.nhs.uk/ehl

Athens Registration Athens is an access management system, administered by the Library Service, which allows access to the resources on the NHS Wales e-Library for Health from work and home. All NHS Wales staff can have free access to an Athens account. An Athens registration guide is available at each library and can be found on the library website.

Electronic Resources


Library Web Pages Our re-designed web pages allow library users in any location to find out about our services and resources. Intranet http://nww.bcu.wales.nhs.uk/library Internet http://www.bcu.wales.nhs.uk/library e-Learning A series of e-modules have been produced by Welsh Health Librarians (WeLIS - Wales e-learning Information Skills) focusing on literature searching, using MEDLINE, CINAHL, the Cochrane Library, critical appraisal and more. UpToDate We have taken out a subscription to the point of care tool UpToDate. It gathers together the best medical and health care evidence on patient care, helping clinicians to find the answers to clinical questions both quickly and easily. To access UpToDate from work, go to the library web pages and click on the UpToDate icon http://howis.wales.nhs.uk/sitesplus/861/page/50227 From home, log into Athens and select UpToDate. https://auth.athensams.net/?ath_returl=%2Fmy%2F&ath_dspid=ATHENS.MY Medical Masterclass We have taken out a subscription to the Medical Masterclass revision website, developed by the Royal College of Physicians of London. There are 25 accounts spread across the three libraries, which can be allocated to library members who are about to take their MRCP (UK) Part 1 & 2 examinations.


EndNote Endnote is reference management software used for publishing and managing bibliographies and references. Our licence allows five concurrent library members to access EndNote across the Health Board.

SPSS SPSS is a software package used for statistical analysis in research. We have purchased a single user licence which allows one library member to access SPSS across the Health Board at any one time.

For further information about any of our electronic resources please ask a member of the library staff.

Library Newsletter We publish a newsletter, which enables us to inform you of new developments, services and issues relating to the library service. If you would like to be added to the mailing list for the newsletter please contact Glan Clwyd Library. The newsletter is also available electronically on our intranet site: http//nww.bcu.wales.nhs.uk/library

Library Comments We would like you to hear what you think of the services and facilities which we provide. Please write a message in our comments books/boxes or leave feedback on our website or email one of the Library Managers. Remember this is your library service and we value your opinion. http//nww.bcu.wales.nhs.uk/library

Communicating with Library Members


QS Human Anatomy QT Physiology QU Biochemistry QV Pharmacology QW Microbiology and Immunology QX Parasitology QY Clinical Pathology QZ Pathology W Health Professions WA Public Health WB Practice of Medicine WC Communicable Diseases WD Disorders of Systemic, Metabolic or Environmental Origin etc WE Musculoskeletal System WF Respiratory System WG Cardiovascular System WH Hemic and Lymphatic System WI Digestive System WJ Urogenital System WK Endocrine System WL Nervous System WM Psychiatry WN Radiology, Diagnostic Imaging WO Surgery WP Gynaecology WQ Obstetrics WR Dermatology WS Paediatrics WT Geriatrics, Chronic Disease WU Dentistry, Oral Surgery WV Otolaryngology WW Ophthalmology WX Hospitals and Other Health Facilities WY Nursing WZ History of Medicine

Classification Scheme


The North Wales NHS Library Service seeks to provide a safe, secure and comfortable environment for study in all of its Libraries. We need your active co-operation to facilitate this and ensure the greatest benefit for all our users. Membership and Borrowing • You should register with us, which signifies

acceptance of the Library rules and your responsibilities. We will give you a membership card which you must produce to have items (books, CDs, DVDs etc) issued to you.

• You should not remove any items of library stock

which have not been issued to you. Items are security tagged and will trigger the alarms if removed without authorisation, and security cameras are in operation. Please note some items are intended for reference only in the Library, and will be marked accordingly.

• You are responsible for all items borrowed on your

Library membership card (Maximum of ten items across the North Wales NHS Library Service). If a colleague or friend wants to borrow a book that you have on loan, you should return it to the Library, where it will be discharged from your record and reserved for them. Do not give them an item that is still charged out to you.

Your Responsibilities


• Items will be issued for up to a maximum of four weeks, after which time they will be subject to recall unless returned or renewed. Items maybe renewed up to a maximum of three times by phone, post or e-mail or by self renewal via the Library Catalogue, using the View Your Library Account tab http://library.cf.ac.uk Renewal will be refused if the item has been reserved by another reader.

• Any items sent to you or returned to the Library, using the Internal Mail Service or the Royal Mail (obtain proof of posting/recorded delivery), will be your responsibility until they are received back at the Library. You will be charged for unreturned, damaged or lost items. Failure to return overdue/lost items or pay for them will result in the library notifying the Business Shared Partnership Debtors section to initiate the recovery procedure. In addition to the cost of the item(s) a £10 administration charge will be levied.

• Inter-library loans (loans we obtain for you from another library) should be returned in person to the library that issued them to you and not returned directly to their home library.

• You should notify the Library immediately if you lose your Library membership card, temporary access card or inter-library loan or change your home or work address. A charge of £1 may be made for replacing a lost library membership card.

• Please treat the Library's books, journals, multimedia resources and other equipment with care.


Library IT Facilities • The Library's computing facilities are primarily

provided for work, research or study. All BCU LHB polices should be adhered to, failure to do so may result in disciplinary action by the Health Board. The downloading or installation of software onto any Library PC from any source is not allowed, nor is the alteration of existing settings. Only Health Board approved and encrypted laptops can be plugged in to the BCU LHB network, please check with Library staff.

• Observe copyright regulations. Please refer to the

printed guides or ask a member of the Library staff if you are in any doubt about copyright.

Library Environment • To maintain an atmosphere that is conducive to study,

please work quietly in study areas. In other areas levels of noise should never disrupt other individuals. Please switch off mobile phones or switch to silent.

• Assume responsibility for your belongings and keep

your valuables safe. Unattended items are left at your own risk (including in lockers, if provided).

User Feedback We aim to provide an excellent service. If you want to comment, complain or provide suggestions for improvement, fill in a comments card or our suggestions book or contact the Library Services Manager at the relevant site.


Notes:


1. Requests for information and literature searches will be

satisfied within three working days or by negotiation. 2. Appointments for assisted literature searches to be

made at the Library user’s convenience, within the hours that the Library is staffed.

3. Reservations for items of stock that are on loan will be

placed within one working day. 4. Items of stock that are reserved will be recalled the day

following the expiry of the current loan period. 5. Notices for overdue items will be sent to the Library user

within one week of the expiry of the current loan period. 6. Requests for photocopies from stock for Library users or

other libraries will be satisfied within two working days. 7. Request for items not held at the Library (inter- library

loans or journal photocopies) will be actioned by Library staff within one working day.

8. All requests specified as urgent will be actioned

immediately, where possible. 9. If an interlibrary loan request has not been satisfied

within two weeks a report will be sent to the requester informing him/her of progress.

10. Library staff will endeavor to maintain a tidy

environment, conducive to study.

Standards of Service


Contact Details

Ysbyty Gwynedd

Ysbyty Glan Clwyd

Wrexham Maelor Hospital

Library & Learning Centre Ysbyty Gwynedd Bangor LL57 2PW

Glan Clwyd Hospital Library Bodelwyddan Denbighshire LL18 5UJ

John Spalding Library Wrexham Medical Institute Wrexham LL13 7YP

Tel: 01248 384191

Tel: 01745 534882

Tel: 01978 727454

Email: [email protected]



Library Managers

Mrs Pamela Jones, Library Services Manager - West E-mail: [email protected]

Mrs Eryl Smith, Library Services Manager - Central E-mail: [email protected]

Mr Richard Bailey, Library Services Manager - East E-mail: [email protected]

Library Internet: http://www.bcu.wales.nhs.uk/library

Library Catalogue: http://library.cf.ac.uk

NHS Wales e-library for health: http://www.wales.nhs.uk/ehl

October 2013

north wales nhsnorth wales nhs library service library service · library staff are here to help...

Documents