northern maine community college · ‐ volunteer income tax assistance (vita) certification exam...

NORTHERN MAINE COMMUNITY COLLEGE

Business Technology Department

ACBSP Quality Assurance Report September 2009

Association of Collegiate Business Schools and Programs (ACBSP)

Associate Degree Commission Accredited Institutions Quality Assurance (QA) Report (Rev G – January 2008)

Institution: Northern Maine Community College Year Accredited/Reaffirmed: Fall 2001 List All Accredited Programs: Associate in Applied Science Degree: Accounting Information Systems,

Business Administration, General Technology (Business Option) and Medical Office Administration

Person completing report: Dwight M. Clayton, Chair of Business Technology Phone: (207) 768-2738 E-mail address: [email protected] ACBSP Champion name: Dwight M. Clayton ACBSP Co-Champion name: Dr. Alan Punches Items to be Addressed A. Faculty Qualifications

1. Complete the following tables for new full-time and part-time faculty members only since last Report (Table VI):

See attached table.

TABLE VI New Full-time and Part-time Faculty Qualifications (Use enclosed table at the end of this document)

mailto:[email protected]

B. Curriculum 1. List any existing accredited associate degree programs/curricula that have been substantially revised since your last

report and attach a Table VII – Curriculum Summary for each program. Not applicable.

2. List any new degree programs that have been developed and attach a Table VII – Curriculum Summary for each new program since your last report. Not applicable.

3. List any accredited programs that have been terminated since your last report. Computer Information Systems, Information Technology, Executive Secretarial Science, and Legal Office Administration programs were suspended at the end of the spring 2007 due to low enrollment numbers.

C. Organization

1. List any organizational or administrative personnel changes within the business unit since your last report. Robert “Bud” Scott, an accounting instructor, resigned for personal reasons at the end of the spring 2009 semester.

2. List all new sites where students can earn an accredited business degree (off-campus or on campus, on-line) that have been added since your last report? Not applicable.

At this time students may enroll in a limited number of curriculum courses that are part of the associate degrees in Accounting Information Systems, Business Administration, and Medical Office Administration. However, not all courses required for degree completion are available at these four off-campuses.

NMCC Off-Campus Center NMCC Off-Campus Center NMCC Off-Campus Center NMCC Off-Campus Center Adult Education MSAD 27 Adult Education 169 Main Street Houlton Ctr for Higher Education 135 Seventh Avenue 83 Pleasant Street Suite 102 18 Military Street Madawaska, ME 04765 Fort Kent, ME 04743 Van Buren, ME 04785 Houlton, ME 04730

D. Conditions/Notes/Opportunity for Improvement (OFI) to be Addressed (Either for accreditation or from

feedback by commissioners for the Quality Assurance Report) Please explain and provide the necessary documentation/evidence for addressing each condition/note/OFI since your last report. Not applicable.

E. Program Outcomes List program outcomes for each accredited program.

Department Mission Statement

Northern Maine Community College Business Technology Department provides an innovative, technology-based learning environment that enables individuals to achieve their personal, professional and educational goals for the purpose of contributing to the economic growth of the community.

The Business Technology department has developed the following departmental goals to support its mission:

1. Quality Instruction: To assure consistently high‐quality instruction.

2. Student Success: To work collaboratively within the department and other areas of the college to encourage students to achieve their educational goals.

3. Program and Curricula: To develop, market and maintain quality programs that are responsive to the needs of the community.

4. Technology: To employ innovative technologies effectively to enhance instruction and student learning.

5. Professional Development: To support professional development and continuing education for faculty within the business technology department.

Accounting Information Systems Program Mission Statement

Northern Maine Community College’s Accounting Information Systems program provides students with the necessary skills, competencies, and knowledge for entry-level professional careers in accounting and/or courses necessary for transfer with junior status to a four-year institution of higher learning.

The following program goals have been established in support of the Accounting Information Systems program’s mission:

1. Quality Instruction: To promote student learning that develops individual potential and produces competitive graduates for the workforce.

2. Student Success: To prepare students for entry level accounting related occupations and/or transfer to four year institutions. To provide individuals with accounting skills for employment use or upgrade of job skills and knowledge.

3. Program and Curricula: To offer a curriculum that prepares graduates for the workplace that meets the needs of area employers and/or transfer to a four-year institution of higher learning.

4. Technology: To prepare students to use current technology in the workplace.

5. Professional Development: To develop the critical, logical, and analytical abilities of students. To produce students that can communicate effectively.

Accounting Information Systems Program Outcomes and Related Competencies

The Accounting Information Systems program’s mission and goals is based upon program outcomes. These program learning outcomes have been developed to address what we expect students to achieve and describe specific skills, abilities and knowledge to be mastered by students completing the Accounting Information Systems program. Each outcome is supported by a competency that demonstrates how students will achieve the outcome. Each competency is supported by a performance measure that identifies how the competency will be measured. In addition, specific course outcomes and related competencies have been developed to support the Accounting Information Systems program outcomes. Upon successful completion of the NMCC’s Accounting Information Systems program, students will be able to:

Outcome Competency Performance Measurement

1. Understand and complete the accounting cycle for a period from beginning to end.

Demonstrate complete knowledge of the accounting cycle.

Successful completion of: ‐ specific problems in ACC 111

2. Record entries for accounts requiring adjusting entries.

Demonstrate knowledge and understanding of journalizing and posting adjusting entries for a business entity.

Successful completion of: ‐ specific problem in ACC 111

3. Create financial statements in accordance with generally accepted accounting principles (GAAP).

Demonstrate proficiency in the preparation of financial statements.


4. Understand the use and interpretation of federal tax code in completing individual and business tax returns.

Demonstrate the ability to prepare individual and business tax returns with tax software.

Successful completion of: ‐ Volunteer Income Tax Assistance (VITA)

certification exam administered by AARP in ACC 240 ‐ Accurate tax returns in ACC240

5. Understand the application of computer technology to complete accounting functions.

Demonstrate proficiency in the use of computerized accounting systems.

Successful completion of: -specific projects in ACC 234 and ACC 242

6. Understand and use the appropriate computer software application for managing financial data.

Demonstrate a comprehensive understanding of spreadsheets and databases software applications

Successful completion of: -specific projects in CIS 108 and CIS 129

7. Manage a computer operating system, perform word processing and electronic presentations.

Demonstrate proficiency in the use of business software applications

Successful completion of: -specific problems/projects in CIS 107

8. Communicate effectively with others utilizing appropriate forms of communication methods.

Demonstrate effective business communication skills.

Successful completion of: -specific problems/projects in CIS 107 and COM 212

Accounting Information Systems Course Outcomes and Related Competencies ACC 111

Intended Course Outcome #1: Students will demonstrate overall knowledge of the learning objectives for introductory accounting including financial transactions and financial statements, and understanding of the accounting concepts involving assets, including cash, receivables, inventory, and fixed assets.

Intended Course Outcome #2: Students will demonstrate proficiency in the accounting concepts underlying the preparation and interpretation financial statements including the ability to post, journalize, interpret complex entries, and knowledge of the accounting cycle.

ACC 121

Intended Course Outcome #1: Students will demonstrate overall knowledge of the learning objectives for advance topics in principles of financial accounting involving receivables, application of plant asset accounting, liabilities, the corporate and partnership forms of a business, the statement of cash flows as well as financial statement analysis.

ACC 211

Intended Course Outcome #1: Students will demonstrate overall knowledge of the learning objectives for intermediate accounting including the understanding of financial transactions and financial statements, and understanding of the accounting concepts involving cash, receivables and time value of money.

ACC 214

Intended Course Outcome #1: Students will demonstrate overall knowledge of the learning objectives for federal taxation including the understanding of individuals, the computation of gross income, gains and losses, sales and exchanges of property and various business and personal deductions.

ACC 221

Intended Course Outcome #1: Students will demonstrate overall knowledge of the learning objectives for intermediate accounting. Including the financial accounting procedures for inventory valuations, property, plant and equipment transactions, investments and long‐term liabilities.

Intended Course Outcome #2: Students will demonstrate overall knowledge of the learning objectives for the advanced topics in

Intermediate Accounting II including leases, recording tax provisions, stockholders' equity transactions and the statement of cash flows. ACC 225

Intended Course Outcome #1: Students will demonstrate overall knowledge of the learning objectives for advanced topics in federal taxation including the understanding of taxation of corporations, partnerships, and estates and trusts.

Intended Course Outcome #2: Students will demonstrate overall knowledge of the learning objectives for the advanced topics in federal taxation including estate and gift transfer, family tax planning and taxation of exempt organizations.

ACC 234

Intended Course Outcome #1: Demonstrate proficiency in accounting applications of an integrated accounting software program.

ACC 242

Intended Course Outcome #1: Demonstrate proficiency in accounting applications of an integrated accounting software program.

CIS 107

Intended Course Outcome #1: Demonstrate proficiency in computer applications of the computer operating systems, word processing, and electronic presentation graphics.

CIS 108

Intended Course Outcome #1: Demonstrate a proficiency in accounting applications of computer spreadsheets.

CIS 129

Intended Course Outcome #1: Demonstrate proficiency in accounting applications of computer databases.

Business Administration Program Mission Statement

Northern Maine Community College’s Business Administration program provides students with the necessary skills, competencies, and knowledge for entry-level professional careers in business and/or courses necessary for transfer with junior status to a four-year institution of higher learning.

The following program goals have been established in support of the Business Administration program’s mission:


2. Student Success: To prepare students for entry level business/management related occupations and/or transfer to four year institutions. To provide individuals with business skills for employment use or for upgrade of job skills and knowledge.

3. Program and Curricula: To offer a curriculum that prepares graduates for the workplace that meets the needs of area employers and/or transfer with junior status to a four-year institution of higher learning.


5. Professional Development: To develop the creative, critical, logical, and analytical abilities of students.

Business Administration Program Outcomes and Related Competencies

The Business Administration program’s mission and goals is based upon program outcomes. These program learning outcomes have been developed to address what we expect students to achieve and describe specific skills, abilities and knowledge to be mastered by students completing the Business Administration program. Each outcome is supported by a competency that demonstrates how students will achieve the outcome. Each competency is supported by a performance measure that identifies how the competency will be measured. In addition, specific course outcomes and related competencies have been developed to support the Business Administration program outcomes. Upon successful completion of the NMCC’s Business Administration program, students will be able to:

Outcome Competency Performance Measurement 1. Understand and complete the accounting cycle for a period from beginning to end.









4. Effectively create, write and present a business plan.

Demonstrate the ability to create, write and orally present a business plan.

Successful completion of: ‐ specific project in BUS242

‐ oral presentation in BUS242

5. Apply marketing principles and strategies.

Demonstrate the ability to successfully complete a comprehensive marketing project demonstrating the knowledge and application of marketing principles and strategies as applied to the marketplace.

Successful completion of: -comprehensive project in BUS241

6. Write a recruitment plan as used in human resources department to attract new employees.

Demonstrate the ability to create a human resources recruitment plan.




8. Manage a computer operating system, perform word processing and electronic presentations.

Demonstrate proficiency in the use of business software applications

Successful completion of: -specific problems/projects in CIS 107



Successful completion of: -oral presentation in ECO111 and BUS242

Business Administration Course Outcomes and Related Competencies ACC 111



ACC 121

Intended Course Outcome #1: Students will demonstrate overall knowledge of the learning objectives for advance topics in principles of financial accounting involving receivables, application of plant asset accounting, liabilities, the corporate and partnership forms of a business, the statement of cash flows as well as financial statement analysis.

BUS 101

Intended Course Outcome #1: Students will demonstrate an overall knowledge and understanding of the business environment.

Intended Course Outcome #2: Students will demonstrate overall knowledge of business activity in relation to the economic society, including how technology and globalization impact the business climate.

BUS 117 or BUS 119

Intended Course Outcome #1: Students will demonstrate overall knowledge and understanding of business law and the judicial process.

Intended Course Outcome #2: Students will demonstrate overall knowledge and understanding of business law ethics.

BUS 215

Intended Course Outcome #1: Students will demonstrate overall knowledge and understanding of business ethics.

Intended Course Outcome #2: Students will demonstrate overall knowledge of the learning objectives for the advanced topics in Intermediate Accounting II including leases, recording tax provisions, stockholders' equity transactions and the statement of cash flows.

BUS 229

Intended Course Outcome #1: Students will demonstrate overall knowledge and understanding of the four main functions of management: planning organizing, leading and controlling.

BUS 239

Intended Course Outcome #1: Students will demonstrate an overall knowledge of the learning objectives for human resource management.

Intended Course Outcome #2: Students will demonstrate overall knowledge and understanding of employment law.

BUS 241

Intended Course Outcome #1: Students will understand, comprehend and apply the fundamental concepts, terminology and

Intended Course Outcome #2: Students will be able to apply marketing terminology, concepts, and theories to business/marketing situations.

Intended Course Outcome #3: Students will demonstrate overall ability to think strategically about a company and its opportunities for gaining sustainable competitive advantage.

BUS 242

Intended Course Outcome #1: Students will be able to understand, comprehend and apply the fundamental concepts, terminology, and theories associated with the planning, forming and practice of their personal businesses.

Intended Course Outcome #2: Students will understand the realities and impacts of the requirement for business plans upon their intended small business and operations.

CIS 107

Intended Course Outcome #1: Demonstrate proficiency in computer applications of the computer operating systems, word processing, and electronic presentation graphics.

CIS 108

Intended Course Outcome #1: Demonstrate a proficiency in business applications of computer spreadsheets.

CIS 129

Intended Course Outcome #1: Demonstrate proficiency in business applications of computer databases.

Medical Office Administration Program Mission Statement

Northern Maine Community College’s Medical Office Administration program provides students with the necessary skills, competencies, and knowledge for entry-level professional careers in medical office field.

The following program goals have been established in support of the Medical Office Administration program’s mission:


2. Student Success: To prepare students for entry level medical office related occupations. To provide individuals with medical office skills for employment use and for upgrade of job skills and knowledge.

3. Program and Curricula: To offer a curriculum that prepares graduates for the workplace and meets the needs of area employers.


5. Professional Development: To develop the critical, logical, and analytical abilities of students. To produce students that can communicate effectively.

Medical Office Administration Program Outcomes and Related Competencies

The Medical Office Administration program’s mission and goals is based upon program outcomes. These program learning outcomes have been developed to address what we expect students to achieve and describe specific skills, abilities and knowledge to be mastered by students completing the Medical Office Administration program. Each outcome is supported by a competency that demonstrates how students will achieve the outcome. Each competency is supported by a performance measure that identifies how the competency will be measured. In addition, specific course outcomes and related competencies have been developed to support the Medical Administration program outcomes. Upon successful completion of the NMCC’s Medical Administration program, students will be able to:

Outcome Competency Performance Measurement 1. Understand and complete the accounting cycle for a period from beginning to end.












5. Type 60 words per minute for 3 minutes with 3 or fewer errors.

Demonstrate the ability to type 60 or more words per minute.

Successful completion of: - a minimum of one 60 words per minute timing for 3 minutes with 3 or fewer errors

in SES 219

6. Deliver an oral teaching/training presentation/seminar.


Successful completion of: - a two person or solo 50 minute oral presentation in SES 225

7. Manage and file medical records according to ARMA rules for alphabetic, numeric, geographic, and subject systems.

Demonstrate the ability to manage and file records according to Association of Records Manages and Administrators.

Successful completion of: - a filing set in SES 118

8. Professionally format word processing documents according to business preferences.

Demonstrate proficiency in the use of word processing software.

Successful completion of: - a letter/merge assignment in SES 227


Demonstrate effective graphic presentation skills.

Successful completion of: - graphic presentation (PowerPoint) slide show in SES 213

10. Effectively communicate with the local medical facilities and personnel.

Demonstrate the ability to manage information regarding the medical “office” field from an employee/administrative perspective.

Successful completion of: - meeting with medical facilities personnel as well as successful completion of assessment in various medico/legal areas in BUS 226

Medical Administration Course Outcomes and Related Competencies ACC 110



BUS 226

Intended Course Outcome #1: Students will demonstrate an understanding of the working relationship between hospitals and physicians, bylaws, licensure, and medical law.

SES 113

Intended Course Outcome #1: Students will demonstrate proficiency in foundational keyboarding and word processing skills including block and modified-block letters, interoffice memorandums, unbound and left-bound reports, multi-page documents, title pages, reference pages, signing and initializing.

SES 116

Intended Course Outcome #1: Students will demonstrate proficiency in speed accuracy requirement of one 3-minute writing at 30 words per minute with three or fewer errors.

SES 118

Intended Course Outcome #1: Students will demonstrate overall knowledge and understanding of records management.

SES 119


SES 123

Intended Course Outcome #1: Students will demonstrate proficiency in basic word processing formats including block and modified block letters, standard memos, simple reports, tables and newsletters.

SES 213

Intended Course Outcome #1: Students will demonstrate proficiency and mastery of advanced word processing functions including business correspondence, tables, reports, employment documents, and presentation graphics.

SES 216


SES 219


SES 220

Intended Course Outcome #1: Students will demonstrate overall knowledge and understanding of medical terminology.

SES 225

Intended Course Outcome #1: Students will demonstrate overall knowledge and understanding of office support topics including technical skills, word processing, problem solving, critical-thinking skills, and communications.

SES 238

Intended Course Outcome #1: Students will demonstrate overall knowledge and understanding of medical document procedures including patient files, store medical treatment information, match procedure codes with treatment and charges.

SES 244

Intended Course Outcome #1: Students will demonstrate overall knowledge and understanding of medical transcription.

CIS 108

Intended Course Outcome #1: Demonstrate a proficiency in business applications of computer spreadsheets.

CIS 129

Intended Course Outcome #1: Demonstrate proficiency in business applications of computer databases.

F. Performance Results The following tables list the five performance indicators and the definitions of the outcomes (not all inclusive, just examples). Tables 1 -5 must be used to report your performance results. Table I Student Learning Results (Required for each accredited program)

Performance Indicator Definition

1. Student Learning Results (Required for each accredited program)

A student learning outcome is one that measures a specific competency attainment. Examples of a direct assessment (evidence) of student learning attainment that might be used include: capstone performance, third-party examination, faculty-designed examination, professional performance, licensure examination). To help students succeed, community colleges must both assess skills and remediate deficiencies before students take more than 25 percent of the credits in bus iness programs. Add these to the description of the measurement instrument in column two: Formative – An assessment conducted during the student’s education. Summative – An assessment conducted at the end of the student’s education. Internal – An assessment instrument that was developed within the business unit. External – An assessment instrument that was developed outside the business unit. Comparative – Compare results between classes, between online and on ground classes, Between professors, between programs, between campuses, or compare to external results such as results from the U.S. Department of Education Research and Statistics, or results from a vendor providing comparable data.

Analysis of Results

Performance Measure

(Competency)

Description of

Measurement Instrument to include Formative, summative,

internal, external, or

comparative.

Areas of Success

Analysis and Action Taken

Results of Action Taken

(occurs in the

following year)

Insert Graph of Resulting Trends for 3-5 Years (please graph all available data up to five years)

Accounting students will demonstrate knowledge of the accounting cycle. The goal is that 70% of the accounting students will meet the standard.

Success is based on the successfully completion of a comprehensive problem completed by students enrolled in ACC 111. Internal, formative.

For the past five years, the standard was met.

The success levels are acceptable. However, the percentage of students attaining the goal has dropped each year. Additional focus will be placed upon the accounting cycle in an effort to improve results.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

86%82% 80%

72% 70%

Percent of AIS StudentsDemonstrating Proficiency

Accounting students will demonstrate knowledge in journalizing and posting adjusting entries. Initial goal is that 70% of the accounting students will meet the standard.

Success is based on the successfully completion of a problem completed by students enrolled in ACC 111. Internal, formative.

For the past two years, the standard has been met.

The success levels are acceptable. Will continue to closely monitor the results to determine if further actions are necessary.

0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2009-2010

71% 75%


Accounting students will demonstrate proficiency in preparing financial statements. Initial goal is that 70% of the accounting students will meet the standard.

Success is based on the successfully completion of the three financial statements from provided accounting data completed by students enrolled in ACC 111. Internal, formative.

For the past two years, the standard has been met.


0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2009-2010

75%

88%


Accounting students will demonstrate proficiency in preparing a statement of cash flows under the indirect method. Initial goal is that at least 70% of the accounting students will meet the standard.


The standard was met for the year initiated.


0%10%20%30%40%50%60%70%80%90%

100%

2008-2009 2009-2010 2010-2011

83%


Accounting students will demonstrate proficiency in the use of computerized accounting systems. The goal is that 70% of the accounting students will meet the standard.

Success is based on the successfully completion of a comprehensive problem completed by students enrolled in ACC 234. Internal, formative.

The goal was met in all 5 years.


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

75%

100%93%

100%

83%


Accounting students will demonstrate a comprehensive knowledge of spreadsheets software applications. The goal is that 70% of the accounting students will meet the standard.

Success is based on the successfully completion of a comprehensive project completed by students enrolled in CIS 108. Internal, formative.



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

75% 78%

62%

75%

100%


Accounting students will demonstrate a comprehensive knowledge of database software applications. The goal is that 70% of the accounting students will meet the standard.


The goal was met in all years except 2007-2008.

The success levels are acceptable with the exception of 2007-2008. Action was taken in 2008-2009 to place more focus on advanced queries and calculations. Results improved to 86% in 2008-2009. Will continue to closely monitor the results to determine if further actions are necessary.

86% of the students met the standard for 2008-2009

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

75%

94% 92%

67%

86%


Accounting students will demonstrate the ability to prepare individual and business tax returns. The goal is that 80% of the accounting students will meet the standard.

Success is based on pass rates on the Volunteer Income Tax Assistance (VITA) certification exam administered by AARP. The goal is at least 80% of the students will meet these standards. External, summative.

100% of the students passed the IRS Volunteer Income Assistance Exam (3rd party examination)

The success levels are acceptable. No further actions are necessary.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

100% 100% 100% 100% 100%


Business Administration

Business Administration students will demonstrate knowledge of the accounting cycle and financial statements. The goal is 70% of the students will meet this standard.

Success is based on successful completion of an accounting set completed by each student enrolled in ACC 111. Internal, formative.

The standard was met for 2004-2005 and 2008-2009.

Success levels are unacceptable in 2005-2007. Teaching methodology was reviewed for 2008-2009 with corrective action to place more focus on the accounting cycle and financial statements. Will closely monitor the results to determine if further action is necessary.

78% of the students met the standard in 2008-2009

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

85%

62% 63%57%

78%

Percent of BA StudentsDemonstrating Proficiency

Business Administration students will demonstrate knowledge in journalizing and posting adjusting entries. Initial goal is that 70% of the accounting students will meet the standard.


The standard hasn’t been met in 2007-2008 or 2008-2009.

Review of teaching methodology with additional focus placed upon journalizing and posting adjusting entries in an effort to improve results.

0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2009-2010

55%

67%


Business Administration students will demonstrate proficiency in preparing financial statements. Initial goal is that 70% of the accounting students will meet the standard.

Success is based on the successfully completion of the three financial statements from provided accounting data completed by students enrolled in ACC 111. Internal, formative.

For the past two years, the standard was met.

The success levels are acceptable for both years.

0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2009-2010

77%

91%


Business Administration students will demonstrate proficiency in preparing a statement of cash flows under the indirect method. Initial goal is that at least 70% of the accounting students will meet the standard.


The standard hasn’t been met for year 2008-2009.

Review of teaching methodology with additional focus placed upon preparing statement of cash flows in an effort to improve results.

0%10%20%30%40%50%60%70%80%90%

100%

2008-2009 2009-2010 2010-2011

63%


Business Administration students will demonstrate the ability to complete a business plan. The goal is 70% of the students will meet this standard.

Success is based on a score of 70 or higher on a comprehensive Business Plan project. Internal, summative.

The standard was met in each of the last four years.

The success levels indicated are acceptable.

0%10%20%30%40%50%60%70%80%90%

100%

2005-2006 2006-2007 2007-2008 2008-2009

100%

88% 89% 88%


Marketing students will demonstrate knowledge and application of various marketing principles and strategies as applied to the market place. The goal is 70% of the students will meet this standard.

Success is determined by students enrolled in BUS 241 successfully completing a comprehensive marketing project. Internal, formative.

The standard was met in each year with the exception of 2004-2005 and 2007-2008.

The standard was not met in 2007-2008. However, the standard was met in the subsequent year (71%). Will continue to monitor the success rates and determine if any corrective is required in the future.


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

67%

100%

75%69% 71%


Recruitment plan students will demonstrate knowledge and application of various marketing principles and strategies as applied to the market place. The goal is 70% of the students will meet this standard.

Success is determined by students enrolled in BUS 239 successfully completing a comprehensive human resources recruiting project. Internal, formative.

The standard was met in each of the two years.


0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2009-2010

77%85%


Business Administration students will demonstrate effective business communication skills. The goal is 70% of the students will meet this standard.

Success is determined by students enrolled in ECO 111 successfully completing a oral presentation. Internal, formative.

The standard was met in each of the two years.


0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2009-2010

100%

80%


Business Administration students will demonstrate a comprehensive knowledge of spreadsheets software applications. The goal is that 70% of the business administration students will meet the standard.




0%10%20%30%40%50%60%70%80%90%

100%

2005-20062006-20072007-20082008-2009

93% 92%

74%80%


Business Administration students will demonstrate a comprehensive knowledge of database software applications. The goal is that 70% of the business administration students will meet the standard.

Success is based on the successfully completion of a comprehensive project completed by students enrolled in CIS 129. Internal, informative.


The success levels indicated are acceptable. Will continue to closely monitor the results to determine if further actions are necessary.

0%10%20%30%40%50%60%70%80%90%

100%

2005-2006 2006-2007 2007-2008 2008-2009

100%94%

88%

77%


Medical Office Administration

Medical Office Administration students will be able to type 60 words or more per minute with 5 or fewer errors. The goal is 70% pass rate of the students completing the exam. SES 219 Speed/Accuracy IV

Success is determined by students successfully completing an outcome based proficiency exam: 5 minute timing: key 60 words or more per minute with 5 or fewer errors. Internal, informative.

The standard was not met in 2007-2008.

Beginning with the Fall 2008 semester a one hour supplemental instruction per week was added to the curriculum.

The standard was met for year 2008-2009 (100%).

0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2010-2011

67%

100%

Percent of MOA StudentsDemonstrating Proficiency

Medical Office Administration students will be able perform oral communications. The goal is 70% of the students completing the presentation will meet the standard. SES 225

Success is determined by students successfully completing a team oral presentation. Internal, summative.

The standard has been met for each of the past two years.

The success levels indicated are acceptable. Will continue to monitor the success rates and determine if any correction is required in the future.

0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2009-2010

100% 100%


Medical Office Administration students will be able to perform word document processing. The goal is 70% pass rate of the students completing the exams.

Success is determined by students successfully completing a series of faculty designed exams. Internal, formative.

The standard has been met for all but year 2008-2009.

Review of teaching methodology with additional focus placed upon word processing techniques will be stressed in an effort to improve results.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

86%91% 89% 92%

60%


Medical Office Administration students will be able to perform professional document processing (advanced word processing applications). The goal is 70% of the students will meet this standard.

Success is determined by students successfully completing a capstone document processing portfolio project. Internal, summative.

The standard has been met for the past five years with the exception of 2007-2008.

The success levels indicated are acceptable with the exception of 2007-2008. Teaching methodology was reviewed and modified to improve results.


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

91%

100%

78%

69%

100%


Medical Office Administration students will be able perform PowerPoint presentation. The goal is 70% of the students will meet this standard. SES 213

Success is determined by students successfully completing a team oral presentation. Internal, formative.

The standard has been met for the first year initiated.


0%10%20%30%40%50%60%70%80%90%

100%

2008-2009 2009-2010 2010-2011

100%


Medical Office Administration students will be able perform filing by ARMA rules. The goal is 70% of the students will meet this standard. SES 213

Success is determined by students successfully completing a filing project by ARMA rules. Internal, formative.



0%10%20%30%40%50%60%70%80%90%

100%

2008-2009 2009-2010 2010-2011

100%


Medical Office Administration students will be able to manage information in the medical office field. The goal is 70% of the students will meet this standard.

Success is determined by students successfully demonstrating the proficiency to manage information in the medical office field. Internal, formative.



0%10%20%30%40%50%60%70%80%90%

100%

2008-2009 2009-2010 2010-2011

84%


Medical Office Administration students will demonstrate knowledge of the accounting cycle. Initial goal is that 70% of the Office Administration students will meet the standard.

Success is based on the successfully completion of a comprehensive problem completed by students enrolled in ACC 110. Internal, informative.

The standard was met for the first year initiated.


0%10%20%30%40%50%60%70%80%90%

100%

2008-2009 2009-2010 2010-2011

100%


Medical Office Administration students will demonstrate a comprehensive knowledge of spreadsheets software applications. The goal is that 70% of the Office Administration students will meet the standard.


The goal was not met in 2007-2008, but the standard was met in 2008-2009.

The success levels indicated for 2007-2008 are unacceptable. Teaching methodology was reviewed and modified to improve results. Will continue to closely monitor the results to determine if further actions are necessary.

The standard was met for 2008-2009 (75%).

0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2008-2009 2009-2010

60%

75%

Percent of MOA Students Demonstrating Proficiency

Medical Office Administration students will demonstrate a comprehensive knowledge of database software applications. The goal is that 70% of the Office Administration students will meet the standard.


The standard has been met for the past two years.

The success levels indicated are acceptable. Will continue to closely monitor the results to determine if further actions are necessary.

0%10%20%30%40%50%60%70%80%90%

100%

2007-2008 2009-2010 2010-2011

70%80%

Percent of MOAStudentsDemonstratin g Proficiency

* Definitions here

Table II Student and Stakeholder-Focused Results 2. Student- and Stakeholder-Focused Results

Student- and stakeholder-focused results examine how well your organization satisfies students and stakeholders key needs and expectations. Key indicators may include: satisfaction and dissatisfaction of current and past students and key stakeholders, perceived value, loyalty, persistence, or other aspects of relationship building, end of course surveys, alumni surveys, Internship feedback, etc. Each academic unit must demonstrate linkages to business practitioners and organizations, which are current and significant, including an advisory board. Periodic surveys should be made of graduates, transfer institutions, and/or employers of graduates to obtain data on the success of business programs in preparing students to compete successfully for entry-level positions.

.

Analysis of Results

Performance Measure

(Competency)

Description of

Measurement Instrument

Areas of Success

Analysis and Action

Taken


(occurs in the

following year)


Student Satisfaction Inventory (includes all college program offerings)

Assesses four key areas: quality of instruction, faculty knowledgeable in their fields, academic advising, and conveniently scheduled class times.

Quality of instruction, faculty knowledgeable in their fields, and academic advising all have a performance gap under 1.

The conveniently scheduled class times has a performance gap of 1.27. and will be reviewed within the scheduling process of the college for improvement.

0

0.25

0.5

0.75

1

1.25

1.5

2002 2003 2004 2005 2006 2008

Student Satisfaction Inventory Performance Gap

Quality of instruction Conveniently scheduled class times

Faculty knowledgeable in their fields Academic advising

The Business Technology department programs will have a placement rate of 75% or greater.

Annual reporting of each year’s graduates as determined by the college’s Graduate survey. Only graduates who are employed in jobs related to their degree or enrolled in an institution of higher education are included.

In the five years of data collected, the benchmark was exceeded each year with the exception of year 2007.

The success levels indicated are acceptable with the exception of year 2007. Will continue to monitor the success rates and determine if any correction is required in the future.

83% 88%100%

72% 75%

0%

20%

40%

60%

80%

100%

2004 2005 2006 2007 2008

NMCC Graduate Follow Up Employed and Continuing Education

Business Program Totals

At least 90 percent of graduates will express satisfaction with their overall academic program.

Alumni survey of accounting graduates and office administration graduates.

100 percent of the accounting and office administration degree alumni respondents were satisfied with each of the six categories surveyed as well as in the overall academic program. These results exceeded the benchmark of 90%.

Although the benchmark was exceeded, analysis of each of the four areas revealed that office administration graduates reported below 90% satisfaction (89%) in the instruction of the major program of study.

Subsequent surveys are scheduled to be conducted in with the department’s 5-year program review cycle.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

#1 #2 #3 #4 #5 #6

Accounting Information Systems Alumni Satisfaction

Satisfied

Dissatified

#1: Program curriculum #2: Technical currency of the program #3: Preparation for program graduates for work in the field #4: Overall quality of the program #5: Instruction in major program of study #6: Specific skills, knowledge, and values learned in program of study

0%

20%

40%

60%

80%

100%

#1 #2 #3 #4 #5 #6

Office Administration Alumni Satisfaction

Satisfied

Dissatif ied

#1: Program curriculum #2: Technical currency of the program #3: Preparation for program graduates for work in the field #4: Overall quality of the program #5: Instruction in major program of study #6: Specific skills, knowledge, and values learned in program of study

At least 90 percent of currently enrolled students in the business technology department will express satisfaction with their overall academic program.

Survey of first and second year business technology students.

99 percent of the students in the business technology department, expressed satisfaction with their overall academic program.


0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

#1 #2 #3 #4 #5 #6

99% 98% 99% 100% 98% 99%

1% 2% 1% 1% 2% 1%

Business Technology Student Satisfaction

Satisfied

Dissatisfied

#1: Program curriculum #2: Technical currency of program #3: Preparation of program graduates for work in the field #4: Quality of instruction by program faculty #5: Communication from program faculty #6: Overall quality of the program.

Table III Budgetary, Financial, and Market Results 3. Budgetary, Financial, and Market Performance Results

Budgetary, financial, and market performance results examine (1) management and use of financial resources and (2) market challenges and opportunities. Adequate financial resources are vital to ensuring an outstanding faculty and teaching environment. The resources budgeted for and allocated to business units should be adequate to fund the necessary technology and training to allow students to develop the requisite competencies for business environments. Key indicators may include: expenditures per business student, business program expenditures as a percentage of budget, annual business unit budget increases or decreases, enrollment increase or decrease of business students, transfer in or out of business students, student credit hour production, or comparative data.

Analysis of Results

Performance Measure

(Competency)

Description of


Areas of Success

Analysis and

Action Taken


(occurs in the

following year)


The Business Technology department will be allocated sufficient college funds to carry out its mission and pursue its goals.

Annual budget-the amount of business department expenditures each academic year.

The business department has received adequate operating funds each academic year with the exception of the 2006-2007 academic year.

Further analysis indicated that not only did the department received inadequate funds in 2006-2007, but the expenditures decreased $214,825 from $741,912 to $527,087 or -40.8%. Much of this is due to

The amount of funds increased in FY08 and FY09. A new faculty member was added to the business department at the beginning of FY08. The current budget appears to be sufficient to achieve departmental goals.

$0 $100,000 $200,000 $300,000 $400,000 $500,000 $600,000 $700,000 $800,000 $900,000

$1,000,000

FY05 FY06 FY07 FY08 FY09

Business Department Budget

failure to replace 3 full-time faculty positions within the business technology department.

FY05

FY06

FY07

FY08

FY09

-50.0%

-40.0%

-30.0%

-20.0%

-10.0%

0.0%

10.0%

20.0%

Annual Business Programs BudgetIncreases or Decreases

FY05

FY06

FY07

FY08

FY09

($250,000)

($200,000)

($150,000)

($100,000)

($50,000)

$0

$50,000

$100,000

$150,000

Annual Business Programs BudgetIncreases or Decreases

Spending per business student will be sufficient to provide the necessary services.

Annual budget-the expenditures per business student

Business department expenditures per student have steadily increased resulting in a positive upward trend.

Further analysis indicated that part of the increase is a result of the reduction in the enrollment of business technology students. This was due primarily to the suspension of three programs within the business technology department.

The spending per student will be monitored closely. The current budget appears to be sufficient to achieve departmental goals.

$16,180$16,372

$17,342

$18,266 $18,392

$15,000

$15,500

$16,000

$16,500

$17,000

$17,500

$18,000

$18,500

$19,000

FY05 FY06 FY07 FY08 FY09

Instructional and General AdministrationExpenditures Per Student Cost**

The Business Technology department will strive to increase program enrollment in line with college growth.

The fall semester 501.1 Enrollment Report provided by the college’s Registrar’s office.

The Business Technology department has been experiencing negative enrollment patterns over the past 3 years. This was due primarily to the suspension of three programs within the department during the spring of 2007.

The main factor is the declining enrollment at local high schools in the rural area the college is located.

Further analysis of enrollment by program revealed specific program trends to be addressed. Marketing initiatives will be investigated.

712695 690

673694

177 175160

134117

0

100

200

300

400

500

600

700

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

FTE Student Enrollment

College

Bus Tech

Table IV Faculty- and Staff-Focused Results 4. Faculty and Staff Focused Results

Faculty and staff-focused results examine how well the organization creates and maintains a positive, productive, learning-centered work environment for business faculty and staff. Key indicators may include: satisfaction or dissatisfaction of faculty and staff, positive, productive, and learning-centered environment, safety, absenteeism turnover, or complaints.

Analysis of Results

Performance Measure

(Competency)

Description of


Areas of Success

Analysis and

Action Taken


(occurs in the

following year)


Compare with the NILIE PACE Norm Base from all the climate studies conducted at two- and four-year institutions since 1996 which have used the current version of the NILIE PACE standardized survey

The purpose of the survey was to obtain the perceptions of personnel concerning the college climate and to promote more open and constructive communication among faculty, staff, and administrators toward the end of becoming a learning organization.

The overall results from the PACE instrument indicate a health campus climate, yielding an overall 3.38 mean score or high Consultative system.


Supervisory Relationships

TeamworkInstitutionalStructure

Student Focus Overall*

1995 NMCC 3.28 3.26 3.32 3.55 3.36

1998 NMCC 3.26 3.31 3.26 3.65 3.48

2002 NMCC 3.59 3.68 3.64 3.98 3.80

2006 NMCC 3.41 3.49 3.02 3.75 3.38

PACE Norm Base 3.62 3.67 3.31 3.80 3.57

0.00

0.50

1.00

1.50

2.00

2.50

3.00

3.50

4.00

4.50

NMCC as Compared to the NILIE PACE Norm

The Business Technology department will strive for a low turnover in faculty and staff due to job dissatisfaction.

Annual review of employment status of faculty and staff.

In the past 3 years, the business department has lost 4 full-time faculty members. These turnovers resulted from one retirement, one transfer to the Arts & Science department, and a voluntary termination of 2 faculty member for personal reasons.

The department will continue to monitor the activity in this area to determine reasons for turnover. Note: a faculty member was transferred to the business technology department at the beginning of 2007-2008 and another faculty member hired at the beginning of 2008-2009.

9 9

6

7 7

0

1

2

3

4

5

6

7

8

9

10

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

Business Technology Full-Time Faculty

100% of the Business Technology department’s faculty and staff will earn a minimum of satisfactory on their individual employee evaluation performance reports each year.

Annual Faculty Performance Evaluation reports.

For three of the past five years 100% of the business faculty received a minimum of satisfactory. One faculty member received below satisfactory for 2007-2008 and 2008-2009.

Faculty review their Faculty Performance Evaluation each year. They work with the chair to establish new goals for the next year that support the department and college goals. The chair will consider how to assist

Faculty were encouraged to complete professional development, curriculum development, serve on college committees, and become more active in professional organizations outside the college.

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2004-2005 2005-2006 2006-2007 2007-2008 2008-2009

100% 100% 100%

86% 86%

0% 0% 0%

14% 14%

Faculty Performance Evaluations

Satisfactory Below

persons in improving their rating (i.e. training, professional development opportunities, mentoring, etc.)

The Business Technology department‘s average student credit hours per section will be 54 hours or less each semester.

The average student credit hours per section is measured by the department chair (the number of students enrolled times the credit hours divided by the number of sections).

The department achieved its benchmark of under 54 hours for each term reported from 2006 thru 2009.

The results are in line with the average class size benchmark of 18 students for the department. Will continue to monitor the success rates and determine if any correction is required in the future.

0

5

10

15

20

25

30

35

40

45

FA2006 SP2007 FA2007 SP2008 FA2008 SP2009

39

33

41

35

43 44

Average Student Credit Hours Per Section

Table V Organizational Performance Results 5. Organizational Effectiveness Results

Organizational effectiveness results examine attainment of organizational goals. Each business unit must have a systematic reporting mechanism for each business program that charts enrollment patterns, student retention, student academic success, and other characteristics reflecting students' performance. Key indicators may include: improvement in safety, hiring equity, increased use of web-based technologies, use of facilities by community organizations, contributions to the community, or partnerships, graduation and retention rates by program, and what you report to governing boards and administrative units.

Analysis of Results

Performance Measure

(Competency)

Description of Measurement

Instrument

Areas of Success

Analysis and

Action Taken


(occurs in the

following year)

Insert Graph of Resulting Trends for 3-5 Years (please graph all available data up to five

years))

The business technology department programs will have a retention rate of 50% or greater.

Annual reporting of each year’s cohort (first-time, full-time, freshman) as determined by the college. This is based on the entire credit population of the Business Technology department in the cohort fall term and the number of cohort students who graduate or are enrolled in the succeeding fall term.

The benchmark was met or exceeded in four of the five years of data collected (48% in 2003).

Year 2003 is the only year in which the benchmark wasn’t met (48%). The benchmark was met in subsequent years 2004, 2005, 2006 and 2007 with retention rates of 53%, 56%, 56% and 59% respectively.

Faculty will continue to discuss ways to improve retention in each specific program.

0%

10%

20%

30%

40%

50%

60%

70%

80%

2002 2003 2004 2005 2006 2007

66%

48%53%

56% 56% 59%

Retention By Cohort

Enhance overall business course offerings to meet the needs of students.

The college’s class capacity reporting of number of class sections offered each semester.

Over the last three years the Business department has decreased the number of sections offered by 11%.

Although there was no increase during the three years, the decline in course sections offered is in line with the reduction in enrollment during the same time period within the business technology department.

The department will continue to monitor the number of class offering and make appropriate adjustments as needed.

05

101520253035404550556065

FA2006 SP2007 FA2007 SP2008 FA2008 SP2009

47 45 4542 42 40

Number of Class Sections

To ensure a favorable instructor to student ratio and enhance the educational experience, the business technology department will strive to maintain an average class size not to exceed 18 students.

The college’s class capacity report of class size by program each semester.

Over the last three years the average class size has been below the benchmark of 18 students.

Further analysis suggests enrollment numbers as a contributing factor to meeting the standard. However, to address cost efficiency, the department will investigate ways to move the average class size closer to the benchmark.

The department will continue to monitor the number of class offerings and make appropriate adjustments as needed. In addition, we will investigate the average class size by course.

0123456789

101112131415

FA2006SP2007FA2007SP2008FA2008 SP2009

13

11

14

12

15 16

Average Class Size

The Business department will provide a safe and secure campus environment through the services of the College’s Safety department.

Annual security report filed by the College.

Over the past few years the college has a very low instance rate of crime.

Although the security report indicates overall safety, the college has continued to improve outdoor lighting on the surrounding campus and update the locks and security to the college dormitories.

0

5

10

15

20

25

2004 2005 2006 2007

0 0 0 00 0 0 01 0 0 0

23

19

12

21

Number of Incidents Reported

Robbery

Burgulary

Vehicle Theft

Nonviolent

All business programs will graduate at least 10 students per year.

College’s annual graduation report by program.

In the last three years, the accounting program was the only program to exceed the benchmark.

Further analysis shows a declined of enrollment within the business technology dept of 33% since 2005-2006 to 2008-2009. This decline in enrollment is primarily due to the closing of the CIS, IT, ESS, and LOA programs. At the end of 2006-2007.

The college has formed a task force committee to review the admissions process. A new director of admissions was hired the beginning of 2000-2010.

0

5

10

15

20

25

2004 2005 2006 2007 2008

2 3

16 15

11

17

11

17

7 784 3

62

17

36

4 3

20

14

24

4

10

Number of Graduates by Program

AIS

BA

CIS

ITE

OA

TABLE VI NEW FULL-TIME AND PART-TIME FACULTY QUALIFICATIONS

NAME (List alphabetically by Last Name)

MAJOR TEACHING FIELD

COURSES TAUGHT (List the Courses Taught During the Reporting Period, Do Not Duplicate Listing)

LIST ALL EARNED DEGREES (State Degree as Documented on Transcript, Must Include Major Field)

DOCUMENT OTHER PROFESSIONAL CERTIFICATION CRITIERA

18 Graduate Cr. Hrs in Field

Two Years Work Experience

Teaching Excellence

Publications

Professional Certifications

ACBSP QUALIFICATION

1. Master 2. Doctorate 3. Professional 4. Exception

Bradstreet, Wendy Business ACC111, BUS 101, BUS215

MSB-Bus BA-Bus Mgmt

5 plus years in related work experience

Masters

Cyr, Roland Business BUS117 MSB-Bus BS-Acct AAS-Bus Adm

Masters

Folsom, Deborah Nursing SES220 (Medical Terminology)

MSN-Nursing BSN-Nursing AAS-Nursng

Registered Nurse Masters

Jackson, Karl Bus/Computer Applications

CIS108, CIS129 MSB-Bus BS-Bus Adm AAS-Bus Adm

MOS-Microsoft Office Specialist certification

Masters

Milton, Deborah Office Admin SES124 BA-Bus Adm AS-Bus Adm

Exception

Peachey, Debbie Accounting ACC111 BA-Acct CPA, plus years related work experience

Professional

Pelletier, John Business BUS101 MSB-Bus BS-Bus Educ

Masters

Potter, Brad Comp Info Sys CIS108 BLS-Computer/Motion 10 plus years in related work experience

Exception

Smith, Otis Business BUS101 MBA-Bus BS-Bus Mgmt

Masters

Total Number of Hours for Degree: 68

List courses appropriate for each area:

A) Professional Component:

Course Title Area of Study Credits

Principle of Accounting I A 4

Principles of Accounting II A 4

Principles of Economics I D 3

Business Law I E 3

Spreadsheet Applications B 3

Database Applications B 3

Business Elective A-I 3

Area of total credit hours 23

33.8% of total program hours

B) General Education: Educational Goal Area


English Composition A 3

Business Communications I A 3

Speech A 3

Business Mathematics F 3

College Algebra F 3

Ergonomics & Occupational Wellness F 1

Humanities Elective C,D 3

Elective A-J 3

Intro to Computer Applications G 3



C) Business Major:

Course Title Credits

Accounting Information Systems I 3

Accounting Information Systems II 3

Intermediate Accounting I 4

Intermediate Accounting II 4

Federal Taxation I 3

Federal Taxation II 3



Total Program Hours 68

TABLE VII

Curriculum Summary

Name of Major Program: Accounting Information Systems

Name of Major Program: Business Administration





Principle of Accounting I A 4

Prin or Acct II or Managerial Acct A 4

Principles of Economics I D 3

Business Law or Legal Env of Business E 3

Introduction to Business A,D-I 3


Federal Tax I or Database Applications A,B 3





English Composition A 3


Speech A 3

Business Mathematics F 3

College Algebra F 3



Elective A-J 3

Intro to Computer Applications G 3



C) Business Major:


Business Ethics 3

Leadership 3

Principles of Management 3

Principles of Marketing 3

Human Resource Management 3

Small Business Management 3




TABLE VII

Curriculum Summary

Name of Major Program: Medical Office Admistration





College Accounting A 3

Production Formatting I B 3

Speed Accuracy I B 0.5

Speed Accuracy II B 0.5

Speed Accuracy III B 0.5

Speed Accuracy IV B 0.5


Database Applications B 3

Medical Office Management I 3

Business Mathematics C 3





English Compostion A 3



Applied Human Relations H 3

Office Communications A,D,E 3


Math/Science Elective F 3

Elective A-J 3



C) Business Major:


Information Management I 3

Information Management II or Speedwriting/Shorthand II 3

Speedwriting/Shorthand I 4

Production Formatting II 3

Production Formatting III 3

Medical Terminology 3

Medical Document Processing 3

Medical Machine Transcription 3




TABLE VII

Curriculum Summary

Legend for Table VII

“EXHIBIT L” P R O F E S S I O N A L C O M P O N E N T Standard III – Curriculum

Standard: At least 25 percent of the business curriculum must consist of a professional component including four of the following areas of study:

a. Accounting b. Computer information applications

c. Quantitative methods of analysis d. Principles of economics

e. Business in society - the international environment, legal/political environment, and ethical business behavior f. Marketing

g. Entrepreneurship/free enterprise h. Finance

i. Management

“EXHIBIT M” G E N E R A L E D U C A T I O N R E Q U I R E M E N T Standard III – Curriculum

Standard: Excellence in business education requires a foundation in general education. For accreditation, therefore, general education must include no fewer than 25 percent of the credits required for the associate degree and must consist of courses which contribute to the following educational goals:

a. Written, interpretive, and oral facility with the English language. b. An historical perspective. c. An understanding of the role of the humanities in human experience.

d. A personal ethical foundation. e. An understanding of social institutions and the obligations of citizenship.

f. Knowledge of science and its applications. g. An understanding of contemporary technology.

h. An understanding of the principles as well as the investigative strategies of the social sciences.

i. An appreciation of the fine and performing arts.

j. A global perspective.

northern maine community college · ‐ volunteer income tax assistance (vita) certification exam...

Documents