NEXT DAY

Deliveryoptions

Give homeware customers a great delivery experienceWith a growing number of homeware customers ordering online, the right range of cost-effective, convenient home delivery choices can give your business a competitive edge.

Royal Mail Tracked® can deliver items weighing up to 30kg and gives your customers added reassurance and control – with notifications, free re-delivery and a click & collect option to keep them coming back.

We also have a great range of timed next day and same day delivery services that give online shoppers the confidence they need to make last-minute purchases for the home.

HOMEWARE

Later acceptance timesWe can help you capture more sales by accepting orders later into the evening and still providing next day delivery with Royal Mail Tracked 24®. It’s a great way to increase sales and improve customer convenience and loyalty.

Note: Available to retailers sending more than 300,000 items per annum.

It’s time to get set for growthSales in the online homeware market are predicted to grow around 40% in the next 5 years* and online ordering is set to outstrip in-store growth. So now is the time to prepare for increased demand for home delivery and click & collect services.

We can help you promote and grow your business locally or nationally with marketing mail

99% of people live within 3 miles of their local Post Office®

37%of people bought or ordered something over a 12 month period as a result of receiving mail**

With our range of great value Standard, Signed and Tracked international services

We can help you reach homeware shoppers in over 230 countries and territories worldwide

30kg

HOMEWARE

Urgent delivery for homeware items that can’t waitWhen customers need last-minute items delivered for a home improvement project, you can offer the reassurance of timed next day delivery by 9am or by 1pm, with Royal Mail Special Delivery Guaranteed®. If it’s really urgent our Sameday courier service provides guaranteed same day delivery 24/7, 365 days of the year.

Customers love to click & collectLocal Collect® is our nationwide click & collect service. With 10,000 Post Office® branches and 1,200 Royal Mail Customer Service Points to choose from, we’re ‘just around the corner’ from home or work. It’s a great option for online businesses without a high street presence.

Offer customers the reassurance of a convenient Tracked Returns service Our Returns portal allows you to let your shoppers self-serve by printing their own Returns label. Or with Labels to Go shoppers can simply download a QR code to their mobile and print their label when they drop their parcel at their local Post Office® or Royal Mail Customer Service Point.

Online shoppers trust Royal Mail more than any other delivery brand†

Our familiar local postmen and women will be the face of your brand from the moment a parcel leaves your warehouse until it’s safely in your customer’s hands. We deliver to 30 million addresses nationwide, six days a week.

* The UK Homewares Market, 2018-2023. Global Data. **IPA Touch Points, 2017. †UK Delivery Matters, 2018. Independently conducted by Trinity McQueen. Royal Mail and the cruciform are trade marks of Royal Mail Group Ltd. © Royal Mail Group Ltd 2019. All rights reserved. Royal Mail Group Ltd, registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London, EC4Y 0HQ.

Your parcelis ready

for collection

shoppers have used click & collect and 55% did so because it was free†

3 in 5

of UK shoppers are satisfied with their latest delivery from Royal Mail†

95%74%of online shoppers think it’s important to receive updates regarding the progress of their deliveries†

Using a Tracked parcel service gives your shoppers more controlOur delivery notifications give Royal Mail Tracked® customers more information:

Estimated delivery window from 2 hours Help customers plan their day with an SMS/email notification the day before and the morning of delivery with an estimated delivery window from 2 hours.

Delivery to Neighbour If your recipient isn’t at home when we call, we’ll try to deliver their Tracked item to a neighbour and send a notification specifying the address.

Safeplace If your customers would like us to deliver to a nominated Safeplace, we’ll send them an SMS/email notification to confirm we’ve delivered to their designated Safeplace location.

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