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Enabling Productivity, Innovation, & SimplificationRobert Weltevreden
Head of Novartis Business Services (NBS) and member of the Novartis Executive Committee
Novartis Business Services
What is Novartis Business Services?
NBS Consulting Finance Operations IT
HR Solutions Procurement Real Estate & Facility Services
Network of internal specialists
providing high quality commercial,
medical, clinical, legal and
consulting services and solutions.
Delivers financial reporting and
accounting services, financial
compliance and process expertise.
Provider of IT services, and
technologies, and enabling the digital
transformation for the enterprise.
Provides HR solutions ranging from
learning, recruitment, rewards, HR
administration to payroll.
Helps improve profitability through
sustainable spend reduction and
demand management while ensuring
compliance related to purchases.
Provides physical workspace and
optimizes real estate portfolio to
deliver cost reduction and positive
environmental impact, and manages
Health & Safety for the company.
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Where are NBS associates?
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10,000+ Associates with 9000+ associates in the following 10 countries
(includes 5 NGSCs):NGSCs (71%)
Hyderabad
Dublin
38%
14% Prague
Mexico City7%
7%
Kuala Lumpur4%
71%
15%
7%
3%
2%2%
China
Brazil
Germany
USA
Switzerland
+ approx. 17000 externals
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“Integrated solutions”, disruptive
innovation via NBS X, digitally
enabled productivity platform for
NVS, industry-leading
enterprise transformation engine
Simplified, “integrated services” at
optimized cost and quality with focus
on productivity and “commercial
grade” employee experience
Domain driven, professionally run
services delivered from shared global
service centers
Piecemeal offshoring / outsourcing to
resource centers (by function, country,
or workload)2nd Gen
3rd Gen
4th Gen
1st Gen
4
2019
2020
What is our Aspiration? Enabling reimagining of medicine for patients
through productivity, innovation, and simplification.
NBS remains on track to become a 4th generation, industry-leading enterprise transformation engine
How are we moving from 2nd Gen to 3rd Gen?
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Creating a quality people experience
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108k people
helping to
reimagine
medicine Services
and
feedback
User
The game is all about maximizing experience and working together to make it happen
Service Design and Process Excellence
NBS
Prioritizing & Improving Operational domains
Providing integrated services and solutions
through end-to-end processes
NBS Consulting
Finance Operations
HR Solutions
Procurement
Real Estate &
Facility Services
IT
Continuous
improvement
cycle, driven by
user feedback,
data and
operational
excellence
Service portal
• Outside-in
design
• Unified
catalog
• Knowledge
base
• Service &
process
measurement
• Chatbot
People
experience
team
ACTalya – how a virtual assistant drives sales effectiveness
ACTalya – making sales teams more
efficient with advanced analytics & AI
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AI-driven assistant helps optimize
physician engagement with a suite of
personal and intelligence data-driven tools
Supporting 5,000 sales professionals in
our top 11 countries
Expansion plans of 12,000 sales
professionals by end of 2020
What will push us to 4th Gen?
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NBS X: A Start-Up ‘edge’ organization
PURPOSE
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PORTFOLIO
Disruption Candidates:
• Mega problems • Biggest Opportunities
Eco-system Input:
• Innovators • Big Tech
• Consulting Partners
Validation:
• $50m NPV • Part of domain strategic agenda
Disruptors
Creators,
Integrators
Innovators
PEOPLE
SO
LU
TIO
N
PARTNERSPORTFOLIO
Explore, introduce and develop disruptive innovation to deliver 10X business impact and pivot us to 4th Gen
Buying Engine: A push towards smart buying
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The Buying Engine is Novartis’ internal AI-driven state-of-the-art buying platform
What will the world of smart buying look like?
Simplify the overall buying experience
Provide transparency in the buying process
Enable informed decision making
Centralized and integrated data capability to enable users
to search, browse, compare and purchase products
Improve the buying experience with an intuitive,
one-stop shop for all purchase requirements
Transparent, accurate and actionable insights to support
future buying decisions and end-to-end planning
Use
rP
roc
ure
me
nt
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What will NBS as a 4th Gen business services network look like?
M&A
Integration
We will become the leaders in productivity and business value generation
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Let’s talk and stay connected.
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