Product GuideZENWORKS

www.novell.com

Novell® ZENworks®

Configuration ManagementComplete Systems Management to Lower Your Total Cost of Ownership

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Novell ZENworks Configuration Management

Table of Contents:

2 . . . . Lower System Management Costswith Policy-Driven Automation

2 . . . . Accelerate Time-to-Value

2 . . . . Retain Freedom of Choice

3 . . . . Work Smarter with Policy-DrivenAutomation

4 . . . . Speed Application Deployment and Updates

4 . . . . Quickly Assess and RemediateUnpatched Systems

5 . . . . Streamline Administration throughSeamless Integration

5 . . . . Centralize Management of YourRemote Desktops

6 . . . . Get More from Your IT Assets

7 . . . . Gain Advanced Reporting withBusinessObjects

7 . . . . Secure Your Endpoint Devices

7 . . . . Choose the Capabilities You Need

8 . . . . Upgrade with Confidence

8 . . . . Automate Systems Managementfrom the Desktop to the Data Center

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Lower System Management Costs with Policy-Driven Automation

Today’s IT environments are complex—with virtually endless combinations ofplatforms, directories, systems, applications and patches. Add in the threats posed byviruses and the complications involved withsupporting mobile users, and the need tomanage these environments is obvious.What’s historically been a bit more unclear,however, is exactly how to go about manag-ing them in a way that doesn’t overwhelm ITstaff or increase costs to unsustainable levels.

Novell offers a solution that lowers your costof ownership through a unique policy-basedapproach to automating the complete man-agement of IT systems. Novell® ZENworks®

Configuration Management provides acomplete range of advanced systemsmanagement capabilities that previouslyrequired you to purchase, install, learn and maintain a multitude of point products. This policy-based solution is available inthree editions—Standard, Advanced andEnterprise—allowing you to choose thecapabilities that best match your systemmanagement needs.

Now a single, integrated solution offersadvanced capabilities that span change and configuration management, applicationdelivery, patch management, vulnerabilityassessment and remediation, remote man-agement, personality migration, standardoperating environment (SOE) deploymentand maintenance, asset and license man-agement, endpoint security managementand more. Plus, this extensible solution letsyou add functionality as you move forwardfor highly automated management from thedesktop to the data center.

ZENworks Configuration Management runson your existing server platforms, including

Windows*, Linux* and Novell Open EnterpriseServer for Linux. It manages variousWindows operating systems and versions,including Windows Vista*, popular Linuxdistributions and handheld devices.

Accelerate Time-to-Value

We know you have more important things todo other than installing and configuring soft-ware. One of the main goals in developingZENworks Configuration Management wasto speed time-to-value for IT staff.

Simple installation. Get up and running in less than 30 minutes thanks to simpleinstallation and default configurationsettings. ZENworks even offers support for scripted installations.Prerequisite checking. Ensure a success-ful rollout by making sure you have all thenecessary hardware and software in placeon the server before installation.Automated device discovery. Quicklyand easily locate devices on the network,and simplify remote deployment of agentsthrough automated device discovery.Non-intrusive deployment. Don’t worryabout having to reconfigure your IT infra-structure or punch holes in your firewall.ZENworks Configuration Managementdoesn’t require either. It’s designed to letyou start small and grow with your organi-zation. While ZENworks ConfigurationManagement includes an embedded data-base, the solution also supports MicrosoftSQL Server* for larger deployments.

Retain Freedom of Choice

ZENworks Configuration Management givesyou the freedom to run the solution on yourplatform of choice and manage a variety ofoperating systems. It’s available in Standard,

“IDC found that the

IT productivity of the

companies surveyed rose

by an average of 45%

after deploying ZENworks,

resulting in an average

annual cost savings over

a three-year period of

close to $1.1 million.

When normalized for

company size, the savings

amounted to $14,816

per 100 users.”

IDCDetermining the Return on Investment fromDeploying Consolidated IT Resource ManagementMay 2006

“Without Novell

ZENworks, we would

be doubling our

implementation hours

on every project.”

Marc LamoureuxIT DirectorBridgepoint Health

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Novell ZENworks Configuration Management www.novell.com

Advanced and Enterprise editions, allowingyou to choose the best solution for yoursystem management needs.

Complete system management.

ZENworks Configuration Managementstreamlines and automates the configura-tion and management of all your Windows,Linux and handheld operating systems and versions. Native Active Directory* and Novell

eDirectory™ integration. ZENworksConfiguration Management is the firstmanagement solution to natively supportboth Active Directory and Novell eDirectory.It even supports multi-directory environ-ments. ZENworks draws on the identityinformation from these directories,leveraging existing policies and groups to enable policy- and role-based manage-ment—without modifying either directorystructure. No user account replication or synchronization is required. Manages Microsoft Windows Vista.

Use the solution’s imaging and personalitymigration features to facilitate Vista migra-tions, while preserving personal desktopand application settings. This last step can greatly simplify restoring personalenvironments and minimize businessdisruptions during upgrades. You can also manage Vista using a policy-drivenapproach to deliver applications, remotecontrol and more.Platform independence. ZENworksConfiguration Management is ideal fordiverse multi-platform environments since it runs on your choice of server platforms,including Windows, Linux and Novell OpenEnterprise Server for Linux. Award-winning Linux management1.

Enterprise customers will appreciate theaward-winning Novell capabilities fordeploying, managing and maintainingLinux resources on SUSE® Linux EnterpriseDesktop, SUSE Linux Enterprise Server,Novell Open Enterprise Server and RedHat* Enterprise Linux.

Work Smarter with Policy-Driven Automation

Corporate IT departments are constantlybeing asked to do more with less. ZENworksConfiguration Management features aunique policy-based approach to automatesoftware setup, updates, endpoint security,healing and system migration. ThroughPolicy-Driven Automation of IT processes,you are able to reduce IT efforts, relax IT skill requirements and optimize the value of your IT assets to control costs.

Policy-Driven Automation. Create custompolicies from a centralized console to con-trol desktop systems, servers and handheldsthroughout their lifecycle, including deviceconfiguration, imaging, inventory, licensing,software maintenance and remote manage-ment. You can even specify interrelationshipsamong managed resources.User-based. Present users with their cus-tomized work environments—wherever theygo. ZENworks Configuration Managementautomatically delivers applications, contentand other IT resources tailored to the per-sonal needs of each user or group, basedon their business role. As a result, usersare not tethered to a specific system. Theycan access their work environments andapplications from any device, whereverthey are. After all, it’s about making usersproductive, not machines.

“For a company our

size, we had to automate

desktop management—

there was no way we

could survive without it.

We looked at several other

desktop management

products, but ZENworks

came out on top.

We constantly have

new applications, and

ZENworks makes it

easy for us to deploy

them in days, rather

than weeks or months.”

John JahneVice President of Network ServicesWebster Bank

ZENworks received

the Best of Interop

2007 award in the

Management, Network

Software and Services

category for its Linux

management capabilities.

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1 Requires ZENworksConfiguration ManagementAdvanced or Enterpriseversion.

Figure 1. Novell ZENworks Configuration Managementuses Policy-Driven Automation to dynamically manageand maintain IT resources based on user and deviceidentities.

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Speed Application Deploymentand Updates

ZENworks Configuration Managementenables administrators to automate thedistribution of applications, patches andoperating system upgrades—ensuringdevices are always up-to-date.

Improved targeting. ZENworks Configur-ation Management includes predefineddynamic device groups that automaticallyinclude workstations or servers running thesame operating system version. You canalso create your own dynamic groupsbased on any inventory value. As newmachines come on line, you’re assured thatthey automatically receive the necessaryconfigurations and applications.

Also, because ZENworks ConfigurationManagement natively supports ActiveDirectory and eDirectory users, you cancreate ZENworks user groups that includeusers from multiple directories, furthersimplifying the management of applicationsfor those users. Assigning applications tousers regardless of which domain theyreside in can be accomplished with asingle action.Non-disruptive application deployment.

Keep administrative tasks transparent to end users. ZENworks ConfigurationManagement supports bandwidth throttling,checkpoint restart, auto-verification, self-healing and other features designed toensure the performance and integrity ofapplications. Since applications are cachedlocally on the workstation, applications arealways available—even to mobile users.Auto content replication and distribution

points. Place applications and content

close to your end users. Location aware-ness for applications enables users to pullfrom the nearest sources, enhancing theperformance and availability of applicationresources. You can auto-replicate applica-tions on shared or dedicated resourcesthroughout your environment. It can evenbe a high-performance desktop sitting in a branch office where no server happensto be available.Blackout schedules. Protect business-critical systems from being updated with new content at the wrong time—likefinancial systems at the end of the quarter.System update. Stay current on the latest version of ZENworks ConfigurationManagement. Use this feature to updatethe ZENworks Configuration Managementproduct itself from the Internet, bringingyou the latest updates and fixes.

Quickly Assess and Remediate Unpatched Systems

Counter today’s increasing threats usingZENworks Configuration Management’spatch update service. This service receivesdaily patch updates and automaticallydiscovers unpatched desktops, promptingyou to remediate them. Try the service free for60 days or purchase product maintenanceor upgrade protection for continued service.

Policy-Driven Automation. Employ auto-mated policy-driven patch managementbased on groups, criticality, location,function and more. This highly automatedapproach to patching saves considerableadministrative time, further reduces systemvulnerability and proves invaluable duringcompliance audits.Broad OS and application support.

Support all Windows operating systemsand over 40 popular applications such asAdobe Acrobat*, Macromedia Flash*, CitrixICA, Internet Explorer*, MS Messenger,SharePoint* and RealPlayer*.Integrated architecture. Eliminateredundant server, delivery, inventory and

An intuitive Web-based interface coupledwith secure remote control and delegated

administration features lets help desk staff quickly assist users.

“Except for the smallest

of organizations and

select areas of large

organizations, organiza-

tions should swiftly move

to automated patching

methods. The movement

toward automated patch

methods will parallel

organizational plans to

centralize services and

standardize desktop

configurations.”

Creating a Patch and Vulnerability Management ProgramNational Institute of Standards and Technology, Special Publication 800-40

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Novell ZENworks Configuration Management www.novell.com

reporting functions—and redundant datastores—to streamline deployment, reduceinfrastructure and maintenance costs, andsignificantly improve systems managementefficiency.Mandatory baseline. Use this policy-driven feature to define policies that affectboth existing devices and any new devicesthat join the group going forward. Daily updates. Automate delivery of dailypatch updates, ensuring a rapid responseto threats and vulnerabilities. Even onPatch Tuesday!

Streamline Administrationthrough Seamless Integration

ZENworks Configuration Management uses a Web services architecture to provideseamless integration while maintaining theflexibility and extensibility demanded bytoday’s complex IT environments. With anall-new administrator interface, wizards andstreamlined tasks, ZENworks ConfigurationManagement promises to be the mostpowerful yet easiest-to-use version ever.

Integrated solution. Whether deployingthe latest applications, reporting softwareinventory or ensuring systems are currentwith the latest patches, you can manage all your desktop systems through a singleintegrated console, the ZENworks ControlCenter, built atop a scalable database that stores all device and policy settings.Web services architecture. Simplifyadministration while reducing infrastructureand training costs. Because ZENworksConfiguration Management is built onHTTP and SOAP protocols and adminis-tered from a browser, the solution is easy to deploy and use—from anywhere. Plus, there are no Novell Client require-ments—even for remote managementfunctionality.Modern interface. Keep your importantinformation close at hand. ZENworksConfiguration Management providessimple and quick access to your desktop

management tasks. Whether you are atyour desk using the ZENworks ControlCenter or at the user’s workstation, youcan gain immediate access to salient end-user device information.Role-based administration. Give admin-istrators and help desk personnel the level of control they need to do their jobs.ZENworks Configuration Managementprovides fine-grained control over whatyour administrators can see and do toselected IT resources and workstations in your organization.

Centralize Management of Your Remote Desktops

Centralized control is a prerequisite foradministrative consistency and enterprise-wideavailability. Using ZENworks ConfigurationManagement, IT staff can configure, updateand troubleshoot workstations from whereverthey are—inside or outside the firewall—without having to visit each desktop.

Adaptive agent. Significantly reduce thenumber of times you have to touch thedesktop as you expand managementcapabilities or updates become available.Once you’ve installed the agent on eachdesktop, adding future functionality issimple. You can centrally manage thosedesktops and rollout new software to them without ever actually visiting theworkstations.Collaborative Remote Control. Connectand control Windows workstations easilyand securely. Multiple technicians cancollaborate in a single remote control ses-sion to resolve end-user device problems.In those situations, the initiating techniciancan retain full control, share control or evendelegate control to another administratorjoining the session.System status. System dashboards andhot lists provide a rich Web-based view oferrors and warnings—for a machine or anentire zone. You can even set up a watchlist to monitor the desktops you most care

“ZENworks is an absolute

lifesaver for our IT staff.

We no longer have to visit

individual workstations

to fix software-related

issues and can do

everything from a central

location. That is a huge

advantage because

some of our sites are

350 miles apart.”

Doug YoungbergSenior Network AnalystAmerica First Credit Union

ZENworks ConfigurationManagement can help you:

Lower your total cost

of managing desktops,

servers and handheld

systems

Reduce administrator

effort

Maintain system

updates and patches

to ensure security

and compliance

Improve license

compliance and usage

Secure endpoint

devices, ports and

removable storage

drives

Maximize the value

of all your IT assets

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about. Additionally, ZENworks ConfigurationManagement allows you to see at a glanceif a device is in compliance with yourestablished corporate policies and tomonitor the successful deployment ofapplications to your desktops.Remote diagnostics. This capability issimilar to remote control but limits whichdiagnostic utilities a help desk person canaccess on a workstation. Because it is fullycustomizable, you can specify which toolsyou want to make available. For example,you can allow help desk personnel tomake changes in a user’s Control Panelwhile perhaps limiting their access to auser’s registry, which typically requires a higher skill level.

Get More from Your IT Assets

Gain greater visibility and central control of all your hardware and software assets.ZENworks Configuration Management offers sophisticated capabilities to simplifydeployment, automate asset managementand enable better software license decision-making.

Enterprise-class inventory management.

Use comprehensive hardware andsoftware asset inventory features to quickly

troubleshoot and audit systems acrossmultiple operating systems and versions.Accurate software reporting. Learn aboutyour system configurations as well as thesoftware, versions and patches installed on each server or device with ultimateaccuracy using patented ApplicationFingerprinting. ZENworks ConfigurationManagement provides the most accurateinventory of the software and configurationof targeted desktops, including installedsoftware, versions and installed patches.Comprehensive license tracking and

management. Manage and track alllicense models and types, includingcomplex license scenarios. Enhancedflexibility lets you upgrade and downgraderights, manage perpetual and term licenses,and easily add and manage bulk licensepurchases to simplify corporate acquisitionsor license compliance true-ups. Visibilityinto underutilized and unused entitlementsand a manufacturer-based license summaryenhances vendor software negotiation.License compliance. Software licensedata can come from an array of differentsources, including software resellerreports, spreadsheets and enterpriseresource planning (ERP) systems, withcapabilities that automate license entry,normalization and software reconciliation. Change notification. Be informed whensomething changes in your PC environ-ment. Know when a user’s machine is hitwith a virus or spyware, so you can takequick remedial measures. Learn if a DVDburner goes missing, so the company can begin tracking it down immediately. Rich asset reports. Enforce standardconfigurations, prepare for upgrades,determine device locations and meetcompliance reporting requirements. Out-of-the-box reports can be easilycustomized to view detailed asset information.

Novell is a partner you

can trust to help you

automate your desktop

PC management and

lower costs. Now you can

advance your enterprise

IT management strategy—

from the desktop to the

data center.

Figure 2. See at a glance messages, events, hot listand watch list items—for a machine or an entire zone.

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Novell ZENworks Configuration Management www.novell.com

Align IT Services with Business NeedsZENworks Configuration

Management adheres to

the ITIL framework, which

defines best practices for

delivery of IT services to:

Align IT processes

with your company’s

overall business goals

Comply with rapidly

changing regulatory

requirements

Provide an extensible,

enterprise-wide control

framework for building

comprehensive IT

management services

Gain Advanced Reporting with BusinessObjects

ZENworks Configuration Managementfeatures comprehensive enterprise reportingcapabilities that help you create, manageand deliver reports to the right people overthe Web—quickly and securely.

BusinessObjects* Enterprise XI

Release 2. Turn your raw data into action-able information for better decision-makingat all levels of the organization. ZENworksincludes enterprise-class reporting poweredby BusinessObjects Enterprise XI. You caneasily publish Crystal Reports to the Webor convert them into popular electronicformats, such as PDF and Excel. In addition,you can import custom reports createdwith Crystal Reports into ZENworksConfiguration Management to leverageexisting reporting tools and expertise.BusinessObjects Web Intelligence.

Take advantage of ad hoc reporting withgraphical elements, report scheduling,report collaboration and notification, histor-ical reporting and more. BusinessObjectsWeb Intelligence is the leading Web-based query and analysis tool. You learninformation by asking iterative businessquestions of your company’s data.

Secure Your Endpoint Devices

Centrally manage the security of all wiredand wireless endpoint devices while leavingusers free to concentrate on their work.

Personal firewalls. Protect systemsagainst hackers, malware, protocol attacksand more using the world’s strongestfirewall to secure all your endpointcommunication ports and adapters.Wireless security. Centrally control where,when and how users can connect—limitingwireless connectivity to authorized accesspoints, establishing a minimum level ofencryption strength or even disabling Wi-Fi* completely. Automatically enforce

VPN policies and detect rogue accesspoints in and around the office. USB security. Secure thumb drives and other removable storage media thatcan seriously compromise data security,device integrity and corporate compliance.ZENworks provides customizable devicesecurity policies that are automaticallydistributed and continuously enforcedwithout user intervention.Data encryption. Centrally create, distribute,enforce and audit encryption policies on allendpoints and removable storage devicesby encrypting all files saved to, or copiedto, a specific directory on the hard drive orremovable storage devices. Share thesefiles freely within an organization whileblocking unauthorized access to thesefiles. Share password-protected, encryptedfiles with people outside the organizationthrough an available decryption utility.Easily update, backup and recover keys via policy without losing data through theEndpoint Security Management Console.

Choose the Capabilities You Need

Novell ZENworks Configuration Managementis available in Standard, Advanced andEnterprise editions—allowing you to choosethe capabilities that best match your systemmanagement needs. It’s the most advanced,easiest to use and extensible managementsolution from Novell to date, allowing Web-based updates and easy integration of futurecapabilities. Upgrade options extend andprotect your system management investmentas your company grows or needs change.For a complete list of capabilities by edition,consult the features guide on page 9.

Standard Edition. If you have a Windows-only desktop environment and don’t requireintegrated patch, asset or endpoint securitymanagement, ZENworks ConfigurationManagement Standard Edition is an excel-lent way to lower your cost of ownership.Like all editions, it supports Windows Vista,

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with features to simplify your migration toVista when you’re ready.Advanced Edition. The Advanced Editionextends the capabilities of the StandardEdition by offering more advanced end-point security capabilities for USB andwireless security and integrated policy-based patch management services. If you are looking for an integrated Windowsmanagement and security solution, considerthe Advanced Edition. Enterprise Edition. The Enterprise Editionbuilds upon the capabilities of the previoustwo versions, adding Linux system man-agement, advanced asset managementand license tracking, handheld devicemanagement and sophisticated endpointsecurity management capabilities toprovide today’s most comprehensivesystem management solution.

Upgrade with Confidence

Whether you’re upgrading from a previousversion of ZENworks or another systems man-agement product, ZENworks ConfigurationManagement allows you to roll it out withoutimpacting your existing system. As youintroduce Windows Server 2003, Novell OpenEnterprise Server 2 (Linux) or SUSE LinuxEnterprise Server to your infrastructure,ZENworks continues to deliver configurationmanagement from any of these systems.

Coexistence. Don’t worry about impactingyour existing systems managementproducts. ZENworks ConfigurationManagement runs side by side withprevious versions of ZENworks and third-party systems management offerings.Controlled migration. Migrate at your own pace—as quickly or controlled as you deem necessary. Model and test your

configurations until you are comfortable,then migrate applications and policies on your own schedule with full rollbackcapabilities. During migration, all yourprevious work is preserved—applications,policies, associations and more.Extensible architecture. Easily addcapabilities and future innovations toaddress changing business needs. Itsmodular, Web services architecture givesZENworks Configuration Managementunprecedented extensibility and scala-bility—while supporting easy integration for customers and partners.ITIL framework. Because it’s built on theNovell Desktop-to-Data Center Manage-ment Blueprint for delivering InformationTechnology Infrastructure Library (ITIL*)-based services, ZENworks ConfigurationManagement aligns with your strategicplans.

Automate SystemsManagement from the Desktop to the Data Center

The Novell ZENworks family of resource and systems management products is acomprehensive set of integrated tools thatautomate IT management and businessprocesses across the lifecycle of desktops,laptops, mobile devices and servers. NovellZENworks automatically enforces your busi-ness and IT policies to dynamically manageand maintain IT resources based on userand asset identities.

Only ZENworks uses Policy-Driven Automationto control IT costs by minimizing adminis-trator effort, reducing IT skill requirementsand optimizing the value of IT assets acrossdiverse server and client platforms—all thewhile ensuring security and compliance.Discover how ZENworks transforms resourceand service delivery to increase the efficiency,scalability and flexibility of IT staff andassets—from desktop to data center.

Visit www.novell.com/zenworks today.

Novell is a partner you can trust to help youautomate your desktop PC management

and lower costs.

“We installed ZENworks

Configuration Manage-

ment and were up and

running in no time.

This elegant solution

simplifies desktop

management, delivering

the functionality and

control that meet our

user’s needs and work

habits, while reducing the

overall effort and cost of

managing our desktops.”

David JonesHead of Technology ServicesVirgin Radio

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Novell ZENworks Configuration Management www.novell.com

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2 Inventory only.3 Product includes 60 days

of patch updates. Requirescontinued upgrade protectionor maintenance for continuedservice.

ZENworks Configuration Management Feature Summary

Standard Advanced Enterprise

Feature View

Managed Systems:

Windows Vista � � �

Windows XP Professional � � �

Windows XP Tablet Edition � � �

Windows 2000 Professional � � �

Windows Server 2003 � � �

Windows 2000 Server � � �

Macintosh OSX2 � � �

Windows NT42 � � �

Windows 982 � � �

Windows 952 � � �

NetWare® 6.52 � � �

Application management � � �

Application self-healing � � �

Remote control � � �

IT asset discovery and classification � � �

BusinessObjects reporting � � �

Integrated patch management3 � �

Removable media device control � �

USB port control � �

LAN, modem, Bluetooth*, infrared, Firewire* port control � �

Serial and parallel port control � �

Wi-Fi NIC control � �

Manage authorized access point lists � �

Data encryption �

Personal firewall �

Security alert monitoring �

Client self defense �

Authorized application control �

Application blocking �

Integrated asset management �

Reseller connectors for purchase record integration �

Software asset license tracking �

Software usage tracking �

Asset contract management �

Handheld device application management �

Handheld device security management �

Handheld device password sync with network security �

Handheld device remote control �

Linux systems management �

Linux device patching and remediation �

Linux device remote management �

continued on next page

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464-001025-003 | 08/07 | © 2007 Novell, Inc. All rights reserved. Novell, the Novell logo, the N logo, NetWare, SUSE and ZENworksare registered trademarks, and eDirectory is a trademark of Novell, Inc. in the United States and other countries.

*Linux is a registered trademark of Linus Torvalds. All other third-party trademarks are the property of their respective owners.

Contact your local NovellSolutions Provider, or call Novell at:

1 800 714 3400 U.S./Canada1 801 861 1349 Worldwide1 801 861 8473 Facsimile

Novell, Inc.404 Wyman Street Waltham, MA 02451 USA

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4 Product includes 60 days of patch updates. Requirescontinued upgrade protection or maintenance for continuedservice.

www.novell.com

Standard Advanced Enterprise

Product View

ZENworks Configuration Management � � �

USB/Port & Wireless Security Management � �

Patch Management Services4 � �

Asset Management Services �

Endpoint Security Management �

Handheld Management �

Linux Management �

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