november 12 & 13, 2004board of trustees meeting membership update chapters & individual...
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November 12 & 13, 2004 Board of Trustees Meeting
Membership UpdateChapters & Individual Members
November 12-13, 2004
David McAuley
James Galvin
With assistance from:
Nelson Sanchez
Terry Weigler
November 12 & 13, 2004 Board of Trustees Meeting
Agenda
1. Historical background & context
2. Statistics
3. GO database program status
4. Paid membership program status
5. Re-invigorate Chapter Participation within ISOC
6. Projects Role in Furthering ISOC Mission
7. Guidelines for partial funding of projects
8. Chapter & Individual Member Goals
November 12 & 13, 2004 Board of Trustees Meeting
Why Members are Important!!
• Greater knowledge through more representative member polls
• Greater ability to support/sustain local and topical initiatives
• Increase number and vibrancy of chapters
• Enlarge partnership opportunities with other organizations
• Expanded channel for educational and public policy initiatives
• Greater legitimacy with more representative number of Internet users
November 12 & 13, 2004 Board of Trustees Meeting
Why Paid Members are Important!!
• Enhanced ability to support ISOC’s mission
• Enhanced ability to fund important projects
• ISOC has value to offer/some members willing to pay
• Increased stature and credibility for ISOC and its chapters
• Enhanced credibility for ISOC members
• First step toward more professional organization
November 12 & 13, 2004 Board of Trustees Meeting
Why Chapters are Important!! • Chapters are extension of ISOC – ‘We are all one!’
• Enable/motivate IMs to gather/enlarge impact – a diverse source of creativity & energy
• Significant source of value and community for members
• Increases our collective ability to reach out locally, globally in furtherance of its mission
• Information exchange informs both ISOC and Chapters of important developments
• Increases our capability to support/sustain local, topical initiatives as well as global initiatives
• Expanded, value-added channel for ISOC’s educational and public policy initiatives
• ISOC’s international reach and acceptance is key asset
November 12 & 13, 2004 Board of Trustees Meeting
Individual Members Steady Growth
0
5000
10000
15000
20000
25000
618
6,8047,567
5,272
16,152
20,253
Dec 31, 2001 Global “Free” Membership Introduced
November 12 & 13, 2004 Board of Trustees Meeting
20,253 Members by Region
Africa - 1,790 Asia, East & South East - 1,984
Asia, South - 1,508 Caribbean - 181
CEE & Russia - 1,073 Central America, Mexico - 199
Central Asia - 60 Middle East - 836
North America - 6,263 Pacific - 881
South America - 829 Western Europe - 4,649
November 12 & 13, 2004 Board of Trustees Meeting
101 Chartered & Proposed Chapters serving 12,821 ISOC Members
Western Europe, 26
Africa, 20
Asia, East & Southeast, 7
Asia South, 5
Caribbean, 3
Middle East, 7
CEE & Russia, 9
Central America, Mexico, 1
GLOBAL, 1
North America, 14
Pacific, 2
South America, 6
with 3,549 Mbrs
with 631 Mbrs
with 738 Mbrs
with 3,025 Mbrs
with 636 Mbrs with 63 Mbrs
with 129 Mbrs
with 728 Mbrs
with 142 Mbrs
with 744 Mbrs
with 1,091 Mbrs
with 1345 Mbrs
November 12 & 13, 2004 Board of Trustees Meeting
Go Database Program Status
• Significant time required for design, set-up, conversion & testing
• Tasks complicated by ISOC use of outdated Pinnacle version
• Making progress with appropriate project management structure in place
• Vendor over-promised in certain areas and is taking steps to comply with its contract
• Identified bugs being addressed by vendor
• Test phase underway
• Chapter assistance to be utilized in preliminary, controlled rollout
• Preliminary, controlled rollout expected to be finalized by end December
• Full rollout expected 1Q
November 12 & 13, 2004 Board of Trustees Meeting
Paid Membership Program
• Adopted by BoT
• Adopted together with request that systems be put in place to support paying members
• Program aimed at enabling chapters and individuals to develop and thrive with better services, tools and support
• Will add new insight/input to BoT
November 12 & 13, 2004 Board of Trustees Meeting
Paid Membership Program Status
• Original plan to co-initiate with release of GoMembers database
• GoMembers design, set-up, conversion & testing taking more time than expected
• Switched plans to activate Paid IM membership to ISOC web – active date is: November, 2004
• Using ISOC web will allow payment and membership but will require some manual attention
• Design, webpage changes & first round test completed
• Final testing underway, includes certain chapter assistance
• Announcements prepared (to: AC; Membership; Chapters; Donors; BoT; Newsletter; PR)
• Current donors under our model to be treated as paid IMs first year
November 12 & 13, 2004 Board of Trustees Meeting
Re-Invigorate Chapter Participation within ISOCReaching the Goals Together
• Hosted Chapter web pages (template: Home, Contact, Meetings, Misc) linked to ISOC information
• Interactive communications medium (Blog?) co-developed to share information between ISOC and chapters as well as among chapters
• Distribute chapter project information to Advisory Council for information/interest
• Regional policy forums – co-developed with ISOC
• New advisory group (Regional VPs?) co-developed to advise ISOC Membership Director (Regional Council model)
• Re-establish travel/events calendar for view by chapter delegates and AC for events and VIP travel
• Financial support for chapter projects subject to guidelines
November 12 & 13, 2004 Board of Trustees Meeting
Projects Role in Furthering ISOC Mission
• Increase visibility for all of ISOC (Chapters, IMs, HQ)
• Create positive impact/outcome
• Energize members and Internet community in general
• Quantifiable/tangible results to be shared openly
• Create successful models for other chapters
• Self actuating, closer ties to ISOC and vice versa
• Group chapter projects amplify network effect
• Success breeds success
November 12 & 13, 2004 Board of Trustees Meeting
Guidelines for Partial Funding of Projects
• Project to further ISOC mission/purposes
• Look for ways to create/exploit synergies
• Process under development by staff
– Preference to regional and multi-chapter projects– Twenty five percent (25%) of project with cap– Consistent with ISOC principles– Application in writing/project updates/final report– Open information sharing– ISOC free to share and disseminate results w/out limitation
November 12 & 13, 2004 Board of Trustees Meeting
Chapters & Individual MembersGoals
Number of: 2005 2006 2007
Chapters 90 100 115
Members
(not including Org Complimentary)
700 1,000 1,333
Associate Members
22,000 25,000 30,000
November 12 & 13, 2004 Board of Trustees Meeting
Membership UpdateOrganization Members
November 12-13, 2004
David McAuley
With assistance from:
Martin Kupres
Terry Weigler
November 12 & 13, 2004 Board of Trustees Meeting
Membership UpdateOrganization Members
Agenda
• Organization Members & Statistics
• Organization Members Participation (Advisory Council Critical Role)
• Organization Member Involvement, Retention, Growth
• Goals
November 12 & 13, 2004 Board of Trustees Meeting
Organization Members
• Make-up:
– Corporations (53%)
– Non-Profits (14%)
– Trade/Professional Groups (19%)
– Educational Institutions (10%)
– Government Agencies (4%)
53%
14%
19%
10%4%
November 12 & 13, 2004 Board of Trustees Meeting
Org Member SegmentationPublishers
2%
Uncategorized (Other)7%
NICs, Registrars, IP Registries
9%
Educational Institutions11%
Orgs for Research, Professions,
Industries, Stds16%
Network Access Providers
19%
Product Providers30%
Gov't Agencies4%
Financial Institutions2%
Product Providers
Network Access Providers
Orgs for Research, Professions, Industries,StdsEducational Institutions
NICs, Registrars, IP Registries
Uncategorized (Other)
Gov't Agencies
Publishers
Financial Institutions
November 12 & 13, 2004 Board of Trustees Meeting
Org. Member Revenue Trends
0
500
1000
1500
2000
2500
1996 1997 1998 1999 2000 2001 2002 2003 2004
Plat. RevOrg. Rev
Traditional Organization revenues
Platinum program introduced in 2000 to pay RFC & past due A/P
2000 Peak 5 new Gold members,
then 3 bankrupt
Internet Bubble Dot com Crash
Historical Runrate
Economic Recovery
November 12 & 13, 2004 Board of Trustees Meeting
Organization Members
• Reasons for joining:– Support Development of Standards & Protocols
• IETF support• RFC funding
– Promote Sound Policy Initiatives• International reach• Global perspective• Publications
– Education & Training• Foster sound expansion of Internet• Altruism with commercial common sense
November 12 & 13, 2004 Board of Trustees Meeting
Organization Members’ ParticipationAdvisory Council Involvement as Key
• Advisory Council – Principal contact points for Org Member interaction with ISOC
• Advisory Council Charter (as of December 1998):
– Foster cooperation among Org members toward ISOC mission– Provide advice/recommendations to ISOC CEO and BoT– Two members (principal & alternate) from each Org member– Officers serve three year terms
November 12 & 13, 2004 Board of Trustees Meeting
Organization Member Involvement/Retention/Cultivation
• Advisory Council activity as Key
– Reinstitute AC conference calls w/presentations by speakers• Approx 8/year• Recorded and posted on ISOC website – reserved for AC for two
weeks then made generally available• One Hour format w/question period• First call on November 4th, 2004 – IETF Admin Restructuring
(presentation by H. Alvestrand, L. Daigle, M. Wasserman) • Second call scheduled Dec 16th, 2004 on WGIG update
(presentation by Markus Kummer)• Suggestions for high level presentations sought• Feedback requested
November 12 & 13, 2004 Board of Trustees Meeting
Organization Member Cultivation/Growth
• Critical to Broaden Support in Org Membership:– Quarterly summaries (updates on activities by IETF and on
ISOC education, policy and other initiatives (e.g. WGIG))– Quarterly summary of Chapter projects, initiatives, plans (not
sponsorship solicitation but information exchange)– Possibility of recognition dinner, perhaps coupled with policy
breakfast and meeting - to honor/highlight AC support– Quarterly conference call to focus on industry segment: issues
and developments– Webpage highlighting– AC officer election support – Charter revision suggestion to
encourage officer roles to pursue industry segments
November 12 & 13, 2004 Board of Trustees Meeting
Organization Member GrowthCompelling Message at the Right Time
• Advisory council role and participation– Expanded AC services (calls, summaries, broadened awareness
of ISOC Chapter activity, membership highlighting)
• Dedicated effort
• Focus on Internet industry sectors (ISPs, web services, network equipment manufacturers, telecoms, others)
• Focus on general industry sectors (finance & healthcare where security & privacy concerns abound)
• Focus brought about by …..
November 12 & 13, 2004 Board of Trustees Meeting
Organization Member GrowthCompelling Message at the Right Time
• Recruitment message delivered and followed up– ISOC’s mission is compelling, expanding and urgent– IETF support is growing as the IETF’s standards work itself is growing– Policy demands expanding – informed tech community voice needed– Education (latest tech, policy initiatives and implications, standards efforts) is
critically needed– PIR brings needed stability but the needs continue to outpace the resources
• Network cultivated (this means regular contact seeking contacts)– AC– BoT– Chapter delegates
• Organize by Special Interest Groups with access to SIG events and archives on limited basis
November 12 & 13, 2004 Board of Trustees Meeting
Org. Member Revenue Trends & Goals
0
500
1000
1500
2000
2500
Plat. RevOrg. Rev
Traditional Organization revenues
Platinum program introduced in 2000 to pay RFC & past due A/P
2000 Peak 5 new Gold members,
then 3 bankrupt
Internet Bubble Dot com Crash
Historical Runrate
Economic Recovery