ntea member verification program

How can MVP benefit

your company?

What is MVP?

NTEA’s Member Verification Program (MVP)

recognizes eligible companies in the work truck

industry for outstanding business practices,

validating successful implementation of quality

standards.

This program is free to NTEA member

companies.

Candidates must provide documentation that they

meet/exceed a given set of criteria.

Once qualified, companies receive MVP status for a

three-year term.

Upon term completion, companies have the opportunity

to renew by updating the necessary credentials.

How can companies acquire

MVP status?

Which companies are

MVP members?

Program participants represent the following company types

Distributors/upfitters

Manufacturers that upfit

Manufacturers

MVP member companies are based in the U.S. and

Canada.

What are the advantages of

being an MVP member? MVP designation for a three-year term (renewable

status)

Ability to showcase MVP status in company promotional

materials

Recognition across multiple NTEA communication

platforms (including press release to key media contacts

and promotion in popular NTEA publications)

Listing in MVP online directory (ntea.com/mvpdirectory)

Honorary plaque and window clings

MVP status helps companies stand out to fleet managers and truck

dealers for their public commitment to quality and excellence.

What business advantages can

result from MVP requirements?

MVP requirement Potential benefits and value

NHTSA registration requirement Legal requirement

Can reduce risk

Not registering could have negative

ramifications

Vehicle certification Final-stage manufacturers and alterers

have a legal obligation to do so

Can help manage risk

Potential recall and penalties for not

properly certifying vehicles

Product liability insurance Good business protection

Lets customers know you have liability

protection




20 percent of employees certified Can directly influence quality of work

Increase workforce expertise

Safety program Increase safety knowledge

Reduce injuries on the job

Required under OSHA

Quality assurance Improve product quality

Reduce rework

Improve customer satisfaction

Education Improve product quality

Improve employee satisfaction

Improve bottom line




Select one of the following optional criteria

Environmental or sustainability policy Green contract requirements

Improve company’s image

Reduce waste

Post-sale customer follow-up Improve customer satisfaction

Reduce rework

Improve customer relationship

What does it take to participate?

Complete an MVP application and attach the required

documentation.

To assist the process, NTEA provides the following

resources:

NTEA education checklist

Work truck industry training checklist

Support from NTEA staff

There is no application fee. NTEA underwrites the cost

as part of an ongoing effort to enhance the core

competencies of its members.

Members who

complete or alter

vehicles

Nine total criteria:

• Seven required

• Choose one of two

optional criteria

MVP upfitter application

1. NHTSA registration

As a final-stage manufacturer or alterer, you’re

required to register with NHTSA.

Check your company’s listing at vpic.nhtsa.dot.gov.

You can also register there.

How to find your company

How to register

Five certification labels

Final, altered and

intermediate labels

For trucks with a GVWR

of 10,000 pounds or

less, the vehicle placard

or cargo modification

label is required

2. Certification labels

Properly completed

certification label

and

and

Tire and loading information

label for trucks with GVWR of

10,000 pounds or less

Minimum $1M in product liability insurance

Proof of adequate financial responsibility

3. Insurance

20 percent of shop employees, up

to maximum of 15

Must be certified — not just trained

Examples

ASE

Certified welder

Certified installer

• Snowplow

• Crane

• Van interiors

• Paint

Machine operator

Hydraulics

And more

4. Certified employees

Company has a written safety program as required by OSHA

Only need to provide table of contents

Copy of safety meeting agenda

or

Employee sign-in sheet for safety talk

5. Safety program

Internal quality system with four main parts:

1. Order management system

2. Truck check-in checklist

3. Final inspection checklist

4. Customer delivery checklist

2–4 available at ntea.com/shopntea

QS 9000, ISO 9000 or OEM-quality programs also accepted.

6. Quality assurance program

You’re required to have one

hour of training per employee

per year (maximum 250 credit

hours)

Your company does a wide

variety of training:

Sales training

Safety training

Installation training

Forklift operator training

Production training

Product training

etc.

We have two forms to assist

you in recording your training

hours and taking credit for the

training

7. Education

NTEA education checklist

Industry training checklist

This optional criteria is common for:

Companies that bid governmental municipalities and other companies

that require a sustainability policy as part of their bid packages

Companies that have recycling programs as part of their organizational

policies

8. Environmental policy

As part of a strong customer satisfaction process, many

companies have after-sale follow-up to help improve their

customer relations and quality.

Submit the forms used in this common customer care.

9. Post-sale customer follow-up

MVP for body

and equipment

manufacturers

Differences between

Criteria A and B

Criteria A: Distributors/Upfitters

NHTSA registration

Certification labels

Criteria B: Equipment manufacturers

Warranty program

Owner/installation manuals

Insurance: The $2 million

requirement replaces the

$1 million upfitter standard

Differences between

Criteria A and B

Submit a copy of your installation or operating instructions.

Criteria B: Installation and

operating instructions

Submit a copy of your company’s warranty policy.

Criteria B: Warranty policy

Visit ntea.com/mvp, or contact

the MVP team at 800-441-6832

or [email protected].

37400 Hills Tech Drive, Farmington Hills, MI 48331 ǀ 800-441-6832 ǀ ntea.com/mvp ǀ [email protected]

Questions?

ntea member verification program

Automotive