nurse call & staff alarm · 2019. 9. 11. · 3 the nurse call & staff alarm system is a radio based...

Alarm Radio Monitoring Ltd Brunel Road, Leominster, Herefordshire. HR6 0LX tel: 01568 610 016 fax: 01568 615 511 email: [email protected] web: www.arm.uk.com

Nurse Call & Staff Alarm

User Guide

mailto:[email protected]

1

Contents

1. General Description

2. Control Panel/Display 2.1. Operation

2.2. Day/Night Mode

2.3. Calls on System

2.4. Audible & Visual Alerts

2.5. Silence Button

3. Call Points 3.1. Call Levels

3.2. Resetting Call Points

3.3. Staff Presence

3.4. Removing Call Point from Bracket

3.5. Assistive Technology

3.6. IR Ceiling Pull Cord

4. Door Monitors 4.1. Arming

4.2. Staff Override/Disarming

4.3. Call Levels

4.4. Reset/Staff Presence

5. Call Point Battery Replacement

6. Help Call Units 6.1. Call Levels


6.3. Staff Presence

6.4. Battery Replacement

7. Affray Units 7.1. Call Levels



8. Emergency Alarm Units 8.1. Call Levels



9. Infra Red Fobs 9.1. Call Levels

9.2. Reset

9.3. Low Battery/Recharging

9.4. Staff Presence using a Staff Infra Red Fob

10. Neck Pendant 10.1. Call Levels

10.2. Reset

10.3. Neck Cord Toggle

10.4. Low Battery/Recharging

11. Staff Personal Alarm BeltClip 11.1. Call Levels

11.2. Reset

11.3. Snatch Cord Pin

11.4. Low Battery

11.5. How the Staff Personal Alarm BeltClips Work

11.6. Last Known Location LKL

11.7. Getting the Best from the BeltClip


11.9. Battery Safety

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12. Ceiling Location Units 12.1. Reset Ceiling Units Following an Alarm

12.2. Tamper Fault (T/FLT)

12.3. Powering Down/Up Ceiling Units


13. User Menu 13.1. Isolate Sensor

13.2. Setting the Time

13.3. Setting the Date

13.4. Sensor Battery/Signal Strength Log

13.5. Event Log

13.6. Edit Sensor Names

13.7. Patient Name

13.8. Staff Name

13.9. Promote Patient Call

13.9.1. Change the time delay for Promoting Patient Calls

14. Trouble Shooting

15. Service & Maintenance

Appendix A: Unlocking Memory

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The Nurse Call & Staff Alarm system is a radio based call system operating at a frequency of 173.225 MHz with

10mW e.r.p, conforming to BS6799 class VI and MPT1344. The system has 240-volt wall mounted control panel

receivers having master internal or remote displays providing 2 lines of 20 character full alphanumeric text.

The system and its display’s provide individual alarm and fault information in plain English text together with a

separate day, night and programming modes of operation. The control panel also provides, a 12 volt

rechargeable mains fail battery back-up giving up to 12 hours standby cover, 2 full monitored programmable

outputs, 2 programmable auxiliary relays and 2 hardwired alarm inputs. A series of 9 pin RS232 ports provide

printer or PC connectivity, a 9 pin RS232 pager port with a number of selectable pager formats and provision

for an integral paging transmitter, a programming port and a two way communications port. The control

panel also provides a 500-event rolling memory log, together with a separate 500 event saved alarm

activation log. The system is modular with the ability to add up to 3000 unique radio devices of varying types.

The system has the ability to accept an infinite number of additional remote displays all complete with 2-line

20-character backlit plain English text and integral alarm acknowledgement / muting button. Each display

also has the ability to be zoned and provided specific alarm information for dedicated activation devices in

given zones.

The systems location devices are ceiling or wall mounted devices combing both radio and infrared

technologies operating on frequencies of 173.225 MHz and 36 KHz. The units are fully monitored and

supervised with automatic self-testing and fault reporting conforming to the requirements of BS6799 class VI

radio devices. Each device has a unique factory set identity, tamper alarm (ceiling units), reset button and

automated self-test facility. The devices are battery powered by either one or two 3.6 volt lithium batteries

with the battery levels being monitored by the Control Panel.

1. General Description

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There are two types of Control Panel:

When the keyswitch is in the enable position, the

Silence Button is used to access the configuration menu.

2.1 Operation

For normal operation (no calls or alarms on the system) the panel display will show:

From time to time the Rx & TX leds will flash indicating that the system and devices are communicating.

2.2 Day/Night Mode.

The keyswitch on the front of the display module has 3 settings:

- Day

- Night

- Enable

Day and Night settings are for the normal operation of the system and are indicated by a D or N at the top left

of the display. These settings influence the type of response the system will show for any alarm, call or fault

that occurs on the system.

In Night mode a quieter sounder is used for all Calls on the system & faults will be displayed but without the

sounder making a noise.

The Enable key position activates the buttons on the front of the display such that system parameters may be

changed. The Silence button does not silence the sounder in this mode, but instead is used to access the

menu structure.

‘D’ = Keyswitch in Day mode

‘N’ = Keyswitch in Night mode

D 20/05/14 14:04

‘Agents Name & Phone Number’

2. Control Panel/Display

Operation

Panel with Internal

Master Display

Panel with

Remote Master Display (small or large master display)

Keyswitch set to “Enable” allows access to the

system’s configuration files

Configuration

Editing buttons

System

Status LED’s

For Normal Operation the keyswitch

should be in the Day/Night position

and the light above the Enable button

should NOT be lit.

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2.3 Calls on System

In the event of a Call signal being sent by a unit the display will, for example, show:

Calls will also be displayed on any staff pagers/DECT handsets incorporated into the system, and re-paged

every minute until reset (re-page time configurable).

When a call has been attended to and the unit reset a Cancel message will then be sent to inform staff.

2.4 Audible & Visual Alerts

The Control Panel/Display sounders will make a different noise depending on what type of Call/Alarm is on the

system, so staff can audibly differentiate between the Call types:

CALL TYPE SOUNDER TYPE

Patient Call Slow Intermittent

Staff Call / Assist Fast Intermittent

Emergency / Attack On Constant

The panel will return to normal operation only when the unit sending the call has been reset.

2.5 Silence Button

Pressing the Silence button on any of the Display units when a Call/Alarm is on the system will cause all the

sounders to remain quiet, the Call/Alarm information will still remain on the Displays.

If a Call/Alarm remains unanswered, the sounders will resound after 4 minutes to remind staff that the Call still

needs attending to. Emergency/Attack alarms will cause the panel to resound after 1 minute. (Sounder silence times are configurable)

If the Silence button has been pressed following a Call, and then another Call comes onto the system, the

Sounders will re-sound to advise staff that there is another Call which needs attending to.

BEDROOM 1

STAFF CALL

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Call Points have different means of activating them and levels of Call [Patient, Staff-to-Staff & Emergency].

When activated the Call Point transmits a radio signal to the Control Panel, which then displays the Location

and Type of Call. The Call Point will also emit a reassuring Beep and the LED on the front will flash to inform the

user it has been activated.

3.1 Call Levels

Patient Call

Press the orange button on the end of the Pear Push Call Lead

Pull the orange cord hanging down from the Pull Cord unit or

Squeeze the black bulb on an Air Bulb unit

Staff-to-Staff Call - Press the large Yellow button on the front of a wall unit.

Emergency - Press the Red button on the front of a wall unit.

Lead Removed – if the Pear Push Lead/Pressure mat has been unplugged from the Jack Socket on the front of

the call point. (Pear Push Call Point)

3.2 Resetting Call Points

Press the Green Reset button on the front of the unit.

Once a Call Point is triggered it will continue to transmit until it is reset. It is therefore important to reset a call

point when its Call or Alarm is being dealt with to avoid confusion for other staff and to save them any

unnecessary visits.

Note: If the reset signal is not received by the control panel, it will be necessary to press the reset button again.

3.3 Staff Presence

Pressing the Reset button on a Call Point that is not in alarm, will transmit a Presence signal to the panel. The

Staff Presence will be Date & Time stamped and logged in the panel’s memory. This will also be recorded on

the Printer or PC if you have the Call Logging facility on the system.

Staff Presence can also be recorded by using a Staff IR fob/Staff ID tag.

3.4 Removing Call Point from Bracket

Call Points can be removed from the wall bracket if required (e.g. change battery,

relocate call point or temporarily move to another position in the room).

Push the locking tab, at the base of the call point, in towards the wall and

slide the call point up.

To reattached line up the slots on the back of the call point with the bracket

and slide down until the locking tab clicks into place.

Nurse Call Point

3. Call Points

1. Yellow Staff-to-Staff Call button

2. Red Emergency button

3. Call Reassurance LED

4. Green Reset/Staff Presence button

5. Infra Red Sensor

6. Integral Pull Cord with 2 x easy grip

triangles. (Pull Cord Call Point)

7. Pear Push Call Lead (Pear Push Call Point)

8. Air Bulb Lead (Air Bulb Call Point)

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3.5 Assistive Technology

Assistive Technology devices such as epilepsy sensors, pressure mats, movement sensors etc can be plugged

into the monitored Jack Socket on the front of the Pear Push Call Point to provide automatic monitoring if

required.

A double adapter enables 2 devices to be plugged into the

Pear Push Call Point (e.g. Pear Push Call Lead & Pressure Mat)

3.6 IR Ceiling Pull Cord

Pulling the cord on an Infra Red Ceiling Pull Cord will trigger the Nurse Call Point in the same room.

To reset press the Green Reset button on the Nurse Call Point.

The Ceiling Pull Cord will notify you when it needs its battery changing,

the Display units will show “Check C/Pullcord” fault message.

Unscrew the top of the ceiling pull cord and replace the battery.

The IR Ceiling Pull Cords require one Battery per unit: Re-order code: BAT-AAL

1. Monitored Jack Input Socket

Epilepsy

Sensor

Pressure

Mat

Movement

Sensor

Big Red

Button

BED 1 WC

CHECK C/PULLCORD

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Door Monitoring Call Points will monitor doors to detect when they are opened and alert staff of any

unauthorised use. The Door Monitor also doubles as an extra Call Point with fully functional call/emergency

buttons.

4.1 Arming

Close the door then turn the keyswitch on the call point to the vertical

position. If the door is now opened the door monitor will beep and flash its

LED and send a Door Open signal to the control panel.

4.2 Staff Override/Disarming

To disarm the door, turn the keyswitch to the horizontal position. This disables the door monitoring function and

allows the door to be opened without activating an alarm.

It may be required to disarm the door monitoring function at times, especially if you are using a door

constantly and do not want it to send an alarm to the system every time the door is opened.

Remember to re-arm the Door Monitor once finished.

4.3 Call Levels

Door Open – with the Door Monitor keyswitch in the armed position open a door.

Door Bell – can be connected to a door bell to alert staff a visitor is at the front door.

Staff-to-Staff Call - Press the large Yellow button on the front of a wall unit.

Emergency - Press the Red button on the front of a wall unit.

Both Staff & Emergency calls can be activated with the Door Monitor keyswitch in either position.

4.5 Reset/Staff Presence

Press the Green Reset button on the front of the call point to reset it.

When the call point is not in alarm pressing the Reset button will log a Staff Presence on the system.

FIRE EXIT DOOR OPEN

4. Door Monitors

1. Yellow Staff-to-Staff Call button




5. Infra Red Sensor

6. Staff Override key-switch

Door Monitoring Call Point

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The Low Battery warning comes 30 days prior to the battery reaching a level which may cause the call point

to stop working properly.

The Call Points require one Battery PCB Assembly per unit: Re-order code: BAT-AANC.

(Note: the Call Point battery comes mounted on a PCB as a complete assembly)

To replace the battery in the Call Points, firstly remove the Anti Ligature Shroud (if applicable)

5. Call Point Battery Replacement

1. There is a small hole on the underside of the Anti Ligature Shroud.

3. Slide the Call Point & Shroud up and off

the bracket.

2. Insert a small screw driver into the hole to

release the locking tab on the bracket.

4. Turn the unit over and remove the back cover.

Pull the tab, in the top of the cover, down and at

the same time push on the bottom right hand

corner of the cover.

This will release the cover so it can be removed.

(If there is not an Anti Ligature Shroud simply push

the locking tab in towards the wall.

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(Note: the Call Point battery comes mounted on a PCB as a complete assembly)

5. Remove the exhausted Battery PCB Assembly and

dispose of in a safe way, then replace with a new

one.

6. Ensure that the pins on the Call Point PCB are lined up with the holes on the

new Battery PCB Assembly and insert.

7. If the Battery PCB Assembly is inserted correctly the unit should beep and

a small bright green LED, located to the left of the battery, will flash.

8. Replace the back cover, ensuring that the Battery PCB Assembly is lined

up with the holding slot on the underside of the cover. (if applicable)

9. To reattach the unit to the bracket, first place the unit inside the Anti Ligature Shroud and then

line up the slots on the back of the unit to the bracket and slide down until the locking tab clicks

into place.

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The Help Call Units offer another point of requesting Assistance in the event of an incident.

Help can be requested by pressing either the RED (Emergency) or ORANGE (Assistance) buttons located on

the front of the unit.

6.1 Call Levels

Assistance - Press the Orange button on the unit.

Emergency - Press the Red button on the unit.


Press the Green Reset button on the front of the unit.

Once a Call Point is triggered it will continue to transmit until it is reset. It is therefore important to reset a call

point when its Call or Alarm is being dealt with to avoid confusion for other staff and to save them any

unnecessary visits.

Note: If the reset signal is not received by the control panel, it will be necessary to press the reset button again.

6.3 Staff Presence

Pressing the Reset button on a Call Point that is not in alarm, will transmit a Presence signal to the panel. The

Staff Presence will be Date & Time stamped and logged in the panel’s memory. This will also be recorded on

the Printer or PC if you have the Call Logging facility on the system.

6.4 Battery Replacement

To replace the battery in the Help Call units following a Low Battery fault, remove the four corner screw covers

with a small flat bladed screwdriver. Un-screw the four screws to release the front of the unit.

Remove the exhausted battery and dispose of in a safe way and replace with a new battery. Replace the

front cover and screw the front closed and replace the four corner screw covers.

The Help Call units require one battery per unit: re-order code: BAT-AAL.

6. Help Call Units



3. Orange Assistance button


5. Infra Red Sensor

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The Affray Alarm Units offer another point of requesting Emergency Assistance in the event of an incident.

Assistance can be requested by pressing the large RED mushroom button on the front of the unit.

7.1 Call Levels

Emergency - Press the Red button on the unit.


Insert the key into the side of the unit and turn the key in a clockwise direction and back again, then remove

the key.

The key can only be removed in the vertical position.


To replace the battery in the Affray Alarm unit, following a Low Battery fault, remove the four corner screw

covers with a small flat bladed screwdriver. Un-screw the four screws to release the front of the unit.



The Affray Alarm units require one battery per unit: re-order code: BAT-AAL.



3. Infra Red Sensor

4. Keyswitch Reset

7. Affray Alarm Units

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The Emergency Alarm Unit offers an Emergency level of alarm only.

8.1 Call Levels

Emergency – Pull the Red pull switch on the unit.


Push the Red Pull switch back into place, the LED will stop flashing and the unit will reset.


To replace the battery in the Affray Alarm unit, following a Low Battery fault, remove the four corner screw

covers with a small flat bladed screwdriver. Un-screw the four screws to release the front of the unit.



The Emergency Alarm units require one battery per unit: re-order code: BAT-AAL.

8. Emergency Alarm Units

1. Red Emergency Pull switch with

reassurance LED

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Infra Red Fobs are available for Staff & Residents to remotely activate a call point or ceiling location unit. Point

the fob at a call point or ceiling unit and press the orange button on the fob to trigger the call point or ceiling

unit.

9.1 Call Levels

Call - Press the Orange button on the Infra Red Fob

Emergency - Press the Orange button twice on the Infra Red Fob

9.2 Reset

To reset a call made by an infra red fob, point the Staff Infra Red Fob at the call point/ceiling unit and press

the Grey Reset Button. Alternatively press the Green Reset button on the activated call point.

Staff Infra Red fobs can also be used to reset call points by pointing the Infra Red Fob at the call point in alarm

and pressing the Grey Reset Button. This will then log the ID of the Staff Infra Red Fob used to reset that call

point, providing an audit trail.

9.3 Low Battery/Recharging

When the Infra Red Fob has a low battery and needs recharging, the unit will beep and the LED will flash.

Connect the charger to the bottom on the Infra Red Fob.

9.4 Staff Presence using a Staff Infra Red Fob

Staff Infra Red Fobs can also be used to record a Presence signal on the system by pointing the Fob at a call

point that is not in alarm and pressing the Grey Reset button on a Staff Infra Red Fob.

The Staff Presence and Location will be Date & Time stamped and recorded on the Printer or PC if you have

the Call Logging facility on the system.

This is ideal for Night Rounds/observation and provides an audit trail of staff activity.

9. Infra Red Fobs

1. Grey Reset button (staff version only)

2. Orange Call button

3. LED

4. Infra Red transmitters

5. Charging connector

Staff

Infra Red Fob

Resident

Infra Red Fob

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10.1 Call Levels

Call - Press the Orange button on the Neck Pendant

Emergency - Press the Orange button twice on the Neck Pendant or

- Pull the Neck Cord Toggle apart

The Neck Pendant will beep and the LED will flash when in alarm.

10.2 Reset

To Reset the Neck Pendant press & hold the Grey Reset button on the Neck Pendant for approximately

4 seconds.

The Neck Pendant will emit a beep and the LED will stop flashing.

10.3 Neck Cord Toggle

If the Neck Cord Toggle is pulled apart, ensure that it is reconnected before resetting

the Neck Pendant.

The Neck Pendant will not reset if the Neck Cord Toggle is not reconnected.

10.4 Low Battery/Recharging

When the Neck Pendant has a low battery and needs recharging, the unit will beep and the LED will flash.

Connect the charger to the bottom on the Neck Pendant.

10. Neck Pendant

1. Grey Reset button

2. Orange Call button

3. Infra Red transmitters (IR versions only)

4. LED

5. Charging connector

6. Neck Cord Toggle button

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11.1 Call Levels

Assistance - Press the Yellow button twice on the BeltClip unit.

Attack - Press the Red button twice on the BeltClip unit or

- Pull the Snatch Cord out of the BeltClip

The BeltClip unit will beep and the LED will flash when in alarm

11.2 Reset

To Reset the system after an Alarm, point the Yellow button towards the alarmed Ceiling or Room Unit. Then

press & hold the Blue Reset button on the side for approximately 6 seconds.

The BeltClip will emit a double beep and send a reset signal to the alarmed Ceiling or Room unit.

11.3 Snatch Cord Pin

If the Snatch Cord is pulled from the BeltClip, ensure that it is reconnected before resetting

the BeltClip.

The BeltClip will not reset if the Snatch Cord is not reconnected.

11.4 Low Battery

When the BeltClip has a low battery the unit will beep and the LED will flash (see battery replacement)

11. Staff Personal Alarm BeltClip

1. Blue Reset button

2. Red Attack button

3. LED

4. Snatch Cord Pin

5. Yellow Assistance button

6. Snatch Cord with clip

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11.5 How the Staff Personal Alarm BeltClips Work

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11.6 Last Known Location - LKL

In normal operation the BeltClip will send out an Infra Red burst approx every 5 seconds which will be received

by any Infra Red Ceiling unit in that area. The Ceiling unit then transmits this information to the Control Panel

which will log the BeltClip identity along with the location of the Ceiling unit. This log will be continuously

updated as the BeltClip is tracked around the building.

If the BeltClip is activated in a room/area not covered by a Ceiling unit, with an Infra Red sensor in, then the

Control Panel will display the Last Known Location (LKL) of the BeltClip.

The LAST KNOWN LOCATION will continue to display until the alarmed BeltClip moves to an area/room that is

covered by an infra red Ceiling Unit.

11.7 Getting the Best from the BeltClip

1. ALWAYS wear your BeltClip on an outer garment or belt, for example wear it attached to a:

Blouse/Shirt/Jacket/Tunic breast pocket

Belt

2. NEVER carry your BeltClip in a pocket – it will not work correctly, exposing you to danger.

3. NEVER wear your BeltClip under clothing, e.g. under a pullover or jacket – it will not work and expose you to danger.

4. DO NOT take your BeltClip home after your shift. The system will detect that it is missing and notify Staff

by way of a Fault Alarm.

5. DO press the RED button TWICE to set off the ATTACK Alarm.

6. DO press the YELLOW button TWICE to set off the ASSIST Alarm.

7. If you raise an alarm using the Snatch Cord, always re-insert the Snatch Cord Pin into the hole on the

side of the BeltClip before resetting the system.

8. Only use the correct Lithium batteries.


The BeltClip’s electronics have been designed to maximise battery life. When a battery low situation arises the

system will alert the supervisor by indicating on the display that the BeltClip’s power pack should be replaced.

The BeltClip will also notify the user by emitting a beep once a second and the red LED will flash in time with

the beep.

The BeltClip is powered by a non-rechargeable 3.6V Lithium Ion battery

(re-order number BAT-AANL). This high-performance power pack is in AA format and should not be mistaken

for other AA format batteries.

When the battery needs replacing follow the instructions below:

1. Hold the BeltClip as shown and insert a small pointer (e.g. the

end of a ball-point pen or a pencil) in the hole as shown in the

diagram opposite.

2. While holding the pointer in the hole slide the battery door

out with the thumb. The pointer can be removed from the

hole and is no longer required.

3. Remove the exhausted battery and fit a replacement cell with the

“+ve” terminal facing towards the bottom of the case.

4. The BeltClip will beep once to confirm that the battery is functioning correctly.

5. Refit the battery door by sliding it back along the moulded slots in the case until it clicks into place.

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11.9 Battery Safety

Exhausted batteries should be disposed of at battery recycling station – usually provided by local councils.

Exhausted batteries should not be disposed of into industrial, office or domestic waste.

NEVER attempt to dispose of batteries in a fire.

DO NOT short-circuit the terminals of the Lithium battery

DO NOT use the 3.6V Lithium battery in lieu of a standard “AA” format 1.5V alkaline battery as this may seriously damage the device which it is “powering”.

Store unused batteries in their shipping packages and away from metal objects or electrical conductors that may cause a short circuit.

Never attempt to recharge the 3.6V Lithium Ion battery either in a charger or by applying heat.

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Infra Red Receiver Ceiling units will be located around the premises to detect Infra Red Alarm signals from Infra

Red Trigger devices (i.e. BeltClip / Pendants / IR Fobs). If an Infra Red Trigger device unit is put into Alarm and

there is an Infra Red Ceiling unit in its sight, the Ceiling Unit will activate as well (the LED on the Ceiling Unit will

start to flash) giving the location of the IR Trigger device in alarm.

12.1 Reset Ceiling Units Following an Alarm

After an Alarm occurs reset the Ceiling Unit by pointing the front of the IR Trigger device in alarm, at the Ceiling

unit, then Press & Hold the Reset button on the IR Trigger device, until the LED on the Ceiling Unit stops flashing.

12.2 Tamper Fault (T/FLT)

If a Ceiling Unit is removed from its base on the ceiling, the unit will send a Tamper Fault to the panel to notify

staff that somebody is tampering with the unit. If this happens, note the location of the unit that is sending the

Tamper Fault and investigate.

It may be that a member of staff has taken the unit down for a good reason. If this is the case then once the

Ceiling Unit has been replaced back onto its base, the Ceiling Unit will need resetting. To reset the Tamper

Fault press the White Reset button opposite the LED. The LED will stop flashing and the unit will send a Reset

signal to the control panel to clear the fault from the system.

If a Ceiling Unit needs to be taken down permanently for any reason then the unit will need to be powered down and the Control Panel will have to be reset.

12.3 Powering Down/Up Ceiling Units

To power down a Ceiling Unit, firstly remove it from its base (a tamper fault will be seen by the panel, ignore

this for the moment). Turn the Ceiling Unit over to reveal the tamper switch and power jumper underneath

the unit.

Relocate the power jumper to the two pins not covered (see diagram) the unit will now be powered down.

To clear the resulting Tamper Fault from the Control Panel turn the keyswitch on the Right Hand Side of the

Control Panel towards you (horizontal position) and turn it back to the vertical position, this will reset the

panel’s processor so that is will not look for the powered down unit.

Note: Powering up the ceiling unit again will cause the unit to log back onto the panel again.

Reset Button

LED

Infra Red Ceiling Unit

12. Ceiling Location Unit

Replacement

Tamper

Switch

Ceiling Node

Battery Jumper

Jumper in

“Power OFF”

position

Jumper in

“Power ON”

position

P

o

w

e

r

i

n

g

-

u

p

21


To replace the batteries in a Ceiling Unit, firstly remove the unit from its base. On the underside of the unit

there are 2 small screws that need to be un-screwed. Remove the bottom of the unit to reveal the Battery

Assembly PCB with two batteries.

The battery assembly for the Ceiling Units has two AA batteries on a PCB. Simply remove the old battery

assembly PCB and insert the new battery assembly PCB.

(re-order number BAT – AABB)

Replace the bottom cover of the unit, taking care to ensure the Tamper Switch is in place through the hole in

the cover (see diagram above).

Screw the cover back into place and reattached back onto the unit’s base on the ceiling by lining up the LED

on the unit with the Red dot on the base and twisting in an anti-clockwise direction until the unit clicks back

into place.

Press the reset button on the Ceiling Unit to reset the Tamper Fault that was generated when the unit was

taken down.

If the LED will not stop flashing check that the tamper switch is sticking through the hole on the underside and

ensure that the unit is attached to the base properly.

Note:

Older versions of the Ceiling location unit, has two AA batteries on flying leads with connectors.

Simply remove the batteries from the board and replace with new batteries.

(re-order number BAT – AAL)

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The User Menu enables the following parameters to be modified/interrogated:

Unit Isolation

Time

Date

Battery Log

Print Event Log

Sensor Name

Patient Name (only used on systems with Resident IR key fobs)

Staff Name (only used on systems with Staff IR key fobs)

Promote Patient Call

Access to the User Menu is done using the keyswitch and buttons on the front of the Master Display Unit:

Turn the keyswitch on the Display unit to the Enable position (ensure light above enable lights up).

Press the Silence button, display will show:

Press the (up arrow) key above the Enable light to enter the User Menu.

13.1 Isolate Sensor

Enter the User Menu

Press the Silence button until the display shows:

This menu allows individual sensors to be isolated from System Operation.

Use the Selection Keys to scroll through the sensors on the system.

Up arrow above Enable light to navigate up through Sensor list.

Down arrow above TX light to navigate down through Sensor list.

Use the key (Printer key) to turn a Sensor ON or OFF.

To EXIT the USER Menu, turn the Keyswitch to Night and then back to the Day position.

Note: If the sensor was in fault at the time it was isolated it will be necessary to reset the Fault message by

turning the keyswitch to Night and then back to Day.

As a reminder that a unit has been isolated

from the system, the display will show:

13. User Menu

ISOLATE SENSOR

ON “sensor name”

Configuration

Editing buttons

System

Status LED’s

Selection Keys used to scroll

Up /Down through options

Navigation Keys used to scroll

through Menu Headings

Keyswitch set to “Enable” allows access to

the system’s configuration files

1 ISOLATED

USER MENU

to select

23

This unit can now be sent for repair/replacement, the system will ignore that it is missing from site until it

has been returned and can then be un-isolated.

13.2 Setting the Time

Enter the User Menu.

Press the Silence button until the display shows: (with the cursor flashing on the hour)

Use the Selection Keys (above TX & Enable) to change the time and press the key (Printer key) to

move the cursor between the hour and minute fields.

Note: To save the changes to the Time press the Silence Button once the new time has been entered.


13.3 Setting the Date

Enter the User Menu.

Press the Silence button until the display shows: (with the cursor flashing on the day)

Use the Selection Keys (above TX & Enable) to change the date and press the key (Printer key) to

move the cursor between the day/month/year fields.

Note: To save the changes to the Date press the Silence button once the date has been entered.


13.4 Sensor Battery/Signal Strength Log

Enter the User Menu


Use the Selection Keys (above TX & Enable) to scroll through each sensor to view the battery volts.

If a Printer / PC is connected then the Battery/Signal Strength Log for all the sensors may be printed

out by pressing the key (Printer key).

This prints:

Sens - Sensor Number - Sensor Number allocated to each Unit

Batt - Battery Voltage - Last received Battery Volts

TIME - Current Time - Time Count since last reception

Lst - Last - Last Time Interval between receptions

Max - Max Time - Maximum Time between receptions

RSSI - Average Signal Strength - Average Signal Strength of Units

Note 1: Sensor numbers 235 to 266 relate to the Control Panels.

Note 2: The Last & Max times are historic Values.


13.5 Event Log

Enter the User Menu


BATTERY LOG/PRINT

3.5V “sensor name”

CHANGE DATE

Date 23/01/16

CHANGE TIME

Time 08:30

EVENT LOG

Selects Prints

24

Press the Selection key above TX light go back in time to view past events.

If a Printer / PC is connected the Event Log may be printed out from the historic event selected in the

display up to the present date by pressing the Printer key


13.6 Edit Sensor Names

Plug the keyboard into the socket on the base of the display. (for panels with internal displays the socket is inside the panel on the back of the display PCB)

Enter the User Menu


Then Unlock the Memory for editing (see Appendix A)

If you know the Serial number of the unit whose label you wish to change, type it in on the keyboard, then

press Return. The units’ Sensor number and existing Label will be displayed. Press Return twice to move to

the “L_xxx” field (Location Label).

If you do not know the Serial number of the unit whose label you wish to change, but you do know the

Sensor number, press Return on the keyboard to move the cursor to the next field, then type in the Sensor

number of the unit and press Return.

Type the new label that you wish the unit to have and press Return to save it.

If the new label is shorter than the old label, use the space bar key to remove leftover characters.

Remember to re-lock the Memory (see Appendix A)

If you do not know either the Serial or the Sensor Number of the unit whose label you wish to change, press

Return so that the Sensor field is highlighted and use the Selection keys (above TX & Enable) to scroll up

and down through the units on the system until you reach the unit that needs changing.

Once you have reached the unit that you wish to change the label for, press Return on the keyboard

to move to the bottom line (Location Label field) and type the new label that you wish the unit to

have, press Return to save the new label.

If the new label is shorter than the old label, use the space bar key to remove leftover characters.

Remember to re-lock the Memory (see Appendix A)

To EXIT the USER Menu, ensure the memory is locked and the control panel door is closed. Then turn the

Keyswitch to Night and then back to the Day position.

13.7 Patient Name

Patient Infra Red Fobs can be personalised with the Patient’s name if required. (default is Patient 1,Patient 2 etc)

To rename a Patient IR Fob plug the keyboard into the socket on the base of the display. (for panels with internal displays the socket is inside the panel on the back of the display PCB)

Enter the User Menu


Sensor Number of unit

Unit Location Label

Serial Number of unit Sn_054367 Sensor_001

L_BEDROOM 4

Patient IR Fob sensor number

IR Fob name

PATIENT NAME 1

PATIENT 1

25


Press the buttons above TX & Enable lights, to scroll through the Keyfob sensor numbers until to

reach the keyfob number that you want to change the name for.

Type the new name and use the space bar to over type any remaining characters from the previous

label.

Press Return to save the new name.

To EXIT the USER Menu, ensure the memory is locked and the control panel door is closed. Then turn

the Keyswitch to Night and then back to the Day position.

Remember to re-lock the memory once finished (see Appendix A).

13.8 Staff Name

Staff Infra Red Fobs can be personalised with the Staff’s name if required. (default is Staff 1,Staff 2 etc)

Follow the same procedure as for editing Patient Infra Red Fob names (Section above)

the display you require is:


13.9 Promote Patient Call

If Patient Level Calls remain unanswered after a period of time they can be promoted to alert staff it needs

dealing with.

Enter the User Menu



With the cursor flashing on D (day mode).

Press the buttons above TX & Enable lights, to scroll between D (day mode) and N (night mode).

Press the (printer button) to move the cursor to the next field (i.e. NO).

Press the buttons above TX & Enable lights, to scroll between NO & YES

Press the (printer button) to move the cursor to the next field (i.e. NO OUTPUT).

Press the buttons above TX & Enable lights, to scroll through the various Output/Buzzer options to

choose a sound that ‘Promoted Calls’ will make.

Press the (printer button) to move the cursor back to the D field and then if necessary do the same

for Night Mode.

Staff IR Fob sensor number

IR Fob name

STAFF NAME 1

STAFF 1

PROMOTE PATIENT D

NO NO OUTPUT

26

To EXIT the USER Menu, ensure the memory is locked and the control panel door is closed. Then turn

the Keyswitch to Night and then back to the Day position.


13.9.1 Change the time delay for Promoting Patient Calls

The length of delay before promoting a patient level call can be changed from the Zone Setup Menu.

Open the control panel door & unlock the memory (see Appendix A)

Turn the keyswitch on the Display unit to the Enable position (ensure light above enable lights up).

Press the Silence button until you see Zone Setup Menu

Then press the (up arrow) key above the Enable light to enter the Zone Setup Menu.

Display will show:


With the cursor flashing on D (day mode).

Press the (printer button) to move the cursor to the next field (i.e. 1min).

Press the buttons above TX & Enable lights, to change the length of time in minutes

Press the (printer button) to move the cursor back to the D so you can set the Night mode up

(ignore the ALM N, CALL N & FLT N fields for this)

Press the buttons above TX & Enable lights, to scroll between D (day mode) and N (night mode).

Then repeat the above process for Night Mode

To EXIT the Zone Setup Menu, ensure the memory is locked and the control panel door is closed. Then

turn the Keyswitch to Night and then back to the Day position.

ZONE SETUP MENU

to select

AUTO REPEAT D 1min

ALM N CALL N FLT N

DISPLAY STYLE

NEW

27

In the event of a system fault, please firstly refer to the troubleshooting section below. If you then require

assistant please contact your Installer/Supplier.

Constant Patient Calls

Fault: The wall unit sends a Patient Call. When reset is pressed, the system Resets but goes straight back into

alarm with patient call.

Cause: Check the pull cord is free of the call point and that the internal switch is operating freely. If it is

jammed, release the cord.

Check the Pear Push Lead in another call point to see if it is the lead at fault.

Check the Air Bulb and rubber tubing is not damaged.

Constant Staff Call or Emergency

Fault: The Wall Unit sends Staff Call or Emergency. When reset is pressed, the system Resets but goes straight

back into alarm with Staff Call or Emergency.

Cause: Check the Yellow (Staff Call) or the Red (Alarm) buttons are free.

Check the Red Pull Switch has been pushed back into place.

Constant Bleeping from a Unit

Fault: The Wall Unit bleeps constantly.

Cause: Check the Reset button operates freely.

Unit Calls But Does Not Reset

To temporarily minimise the nuisance effect of this fault, the faulty unit should be isolated via the User Menu

and replaced with a spare unit until the faulty unit can be repaired/replaced.

Low Battery

Fault: Low Battery is indicated on the Control Panel against a Unit location.

Cause: The Unit’s battery is low and its internal battery should be replaced.

RF Fail / RF FLT

Fault: RF Fail / RF FLT is indicated on the Control Panel against a Unit.

Cause: The Unit has failed to communicate with the Control Panel. Put the unit in question into alarm and then reset it. If the alarm is NOT received or the unit does not Reset, then firstly change the battery

and retry. If the unit still does not work properly then it will need to be replaced.

A ‘RF Fail’ fault will also show if any of the systems’ units are taken away from site without firstly isolating them

from the system.

IR Fault

Fault: IR/FLT is indicated on the Control Panel against a Unit location.

Cause: There is a fault with the units’ Infra Red sensor. Isolate the unit via the User Menu and return the unit for

repair.

BeltClip/Pendant Sends Wrong LKL (Last Known Location)

Fault: The LKL (Last Known Location) of a Staff Alarm unit is shown in the wrong area.

Cause: Ensure that Staff Alarm units are worn on the outside of all clothing at all times. Do not carry units in

pockets or under items of clothing.

14. Trouble Shooting

28

Tamper Fault

Fault: T/FLT is indicated on the Control Panel against a Ceiling Unit location.

Cause: A Ceiling Unit has been taken down or tampered with. Check that the unit is attached to its base and

press the White Reset button opposite the LED, the LED will stop flashing.

If the unit has been taken down for any reason it will need to be powered down (see Ceiling Location Units)

and the Control Panel reset to clear the Tamper Fault (T/FLT)

Fault Warnings on Display

If a fault appears on the system the display will show, for example:

(or RF/FLT, T/FLT, IR/FLT instead of LOW BATTERY)

DAY MODE:

If the panel is in the DAY mode the Internal Buzzer will sound intermittently, pressing the Red Silence Button will

cancel the buzzer but the fault will continue to be displayed.

NIGHT MODE:

If the panel is in NIGHT mode then the fault will only be displayed and the panel will be silent.

BEDROOM 4

LOW BATTERY

29

All Units on the system will periodically transmit their status to the Control Panel, enabling the system to monitor

the functionality of all units on the system.

The Control Panel will also monitor the battery levels of all the units incorporated into the system and notify you

of any Low Battery faults when they arise, giving you 30 days notice before the battery becomes too low.

If a fault or low battery is detected the Display will show the Sensor number and its location along with the

fault.

For information about replacing the batteries in the various units please see Battery Replacement at the end

of the relevant sections.

For faults firstly refer to the Trouble Shooting section, if the fault persists then contact your Installer/Supplier.

Do not remove any of the Call Points/Units from the site as this will cause the control panel to raise a warning

that a unit is missing (RF Fault will be displayed)

We recommend that you have your system serviced once a year to meet with Care Standards requirements

and at least once every three years to replace all system batteries.

15. Service & Maintenance

30

Before Editing Unit names, the memory must be “enabled”. To do this, Open Control Panel door and move

the jumper on LK1 so that it connects both “B” pins. When the memory is “enabled” the memory LED

illuminates on new panels only. (see below)

When the Memory is “Enabled” this LED illuminates

To “Enable Memory”, a

memory jumper must connect

both “B” pins on LK1.

NOTE: (LOCKING MEMORY)

To Lock Memory after programming remove

the jumper from both “B” pins, (the Memory

LED will turn off) and park the jumper on one

pin only for future use.

Appendix A: Unlocking Memory

Alarm Radio Monitoring Ltd

Brunel Road

Leominster

Herefordshire

HR6 0LX

Tel: 01568 610 016

Fax: 01568 610 016

[email protected]

www.arm.uk.com

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