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CASL Tour of

New Zealand Libraries

April 2006

Angela Papas


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New Zealand Libraries

Introduction and Background Staff & Management Planning & Service Delivery Vibrant Buildings Marketing and Branding

Partnerships Partnerships with other Library

Services Partnerships with schools and

community centres Youth Spaces

Tupu Library

Akozones Learning Centres Self Service Manukau City Libraries & The Retail

Library Botany library

Conclusion/ Recommendations


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Comparisons 2003-2004

New Zealand Victoria

Population 4.2 million 5.3 millionBudget $200 million $141.5 millionItems Borrowed 50 million 49 millionLoans/Capita 12.5 9.2

New Brighton Library

Christchurch


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Staff & ManagementWellington Central Library

Marketing Department

Staff:-Well-qualified, trained, motivated &

customer focused

Management:-Empowered and motivated teams

Hire Specialist non-librarian

professional staff

Use the Coaching-model

Looking into the future to attractyounger staff


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Planning & Service Delivery

20 year guiding plans

Community needs planning

6 year refurbishment plans

MetroNet library partnerships

Not focused on standards butlook at possibilities and have avision

South Library & Learning CentreChristchurch


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Vibrant BuildingsTe Matariki Clendon Community Library Service

Community Centre Co-located with LibraryManukau

Great ability to think outside the box

Focused on creating innovative andwelcoming environments

New well-designed libraries increase

usage dramatically

WOW factor

Cafes Living Room Layout Largewindows Quality equipment


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Upper Riccarton Community and School LibraryChristchurch


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Upper Riccarton Community& School Library

Christchurch


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New Brighton LibraryChristchurch


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Parklands LibraryChristchurch


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Parklands LibraryChristchurch


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Marketing & Branding

Upper Riccarton Community& School Library

Christchurch

Botany LibraryRetail Library/RFID

Manukau


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Te Matariki Clendon Library Service& Community CentreManukauLiving Room Collection Areas


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PartnershipsCo-locations and Collaborative work

Regional centralisation of technicalservices.

Combined tender & implementationof Library Management System.

Looking into purchasing LOTEmaterials through nationwidebuying scheme.

Partnerships with other Library Services

Wellington Central Library


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Partnerships with Schools& Community Centres

Co-located schools and community

centres work well

Upper Riccarton shares class rooms

Te Matariki co located withCommunity Centre and share desk

Te Matariki Clendon Library Service& Community Centre

Manukau


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Youth SpacesNew Brighton Library

Christchurch


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Pay particular attention tolearning and recreationalneeds of youth

Work well with schools

Provide televisions, x-boxes,play stations, music pods,internet

Youth Spaces

Te Matariki Clendon Library Service& Community Centre

Manukau


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South Library and Learning CentreChristchurch


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Upper Riccarton Community and School LibraryChristchurch


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Tupu Dawson RoadYouth LibraryManukau


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Tupe Dawson RoadYouth LibraryManukau

Library dedicated to youth

Target market is teenagers

At design stage local teenagerswere consulted

Tupu has the a product range

aimed at teens

Furniture and Interior design alsoaimed at teens

Young Staff


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AKOZONES Glenn Innes LibraryAfter-school Homework Program

Auckland

5 sites within Auckland City Librariesoperate AKOZONES

Provide a holistic learning approach

Library staff with teachingbackgrounds

Target age 8-12

Funding covers staffing, printing,educational resources, internet &refreshments

Between 20 & 50 children may

attend these centres on any one day


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Glenn Innes Library

After-school Homework ProgramAuckland


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Learning Centres

Christchurch Learning Centresstarted with funds from the saleof a school closure

Centres provide hands-ontechnology learning forschool children

Community groups also use

centre and classes are tailor run.

Parklands Library

Christchurch


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Customer Service &Self Service Upper Riccarton Community & School Library

Christchurch

Importance on allowing staff timeto interact with library users.

Self Checkouts Self Reservationpickups- Keeping less behind thedesk.

Self Checkouts have been embracedby library users.


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Manukau City Libraries

Manukau City has 3rd largest citypopulation in New Zealand & is thefastest growing.

150 ethnicities are represented

in the city.

$16 million budget.

3 million issues & 2.5 million visitsper year.

70% of residents had used a libraryin the past year.

New or refurbished library every18 months.

Botany LibraryRetail Library/RFIDManukau


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The Retail LibraryLocated in the heart of a shopping precinct.

Designed with retail principles in mind.Innovative approach attracts the attentionof non-users.

Layout of the library has been designedto create zones.-Retail Zone -Leisure Lounge-Peaceful Place -Showcase-Focus Room -Learning Centre

Library users are welcomed by a memberof staff within 90 seconds.

Information technology is a major featureof the library, and plays an important rolein providing self-service options.


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Botany LibraryRetail Library/RFID

Manukau

The Retail Library


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The Retail Library Botany LibraryRetail Library/RFID

Manukau


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The Retail Library Botany LibraryRetail Library/RFID

Manukau


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Recommendations

Possible strategies that could be implementedin Australian libraries include:Updating collections to be community focused Spreading library success stories and liftinglibrary profile e.g. articles in Incite andLocal Government magsInviting New Zealand staff to present toAustralian stakeholdersBenchmark with more challenging libraries inNew ZealandInvestigating regional collaboration for backroom tasksStrengthening planning partnerships in LocalGovernmentWorking NATIONALLY or at least State wide!Changing library culture to make it morecustomer focused

Being more innovative with Library layout andd i

Karori Community LibraryWellington

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