ob chapter 5

7/24/2019 OB Chapter 5

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Copyright 2014 Pearson Education, Inc.

Chapter 5

Attitudes & Job Satisfaction

Organizational Behaviour


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Copyright 2014 Pearson Education, Inc

After reading this chapter,you should be able to:

Contrast the three components of an attitude.

Compare and contrast the major job attitudes.

Define job satisfaction and show how we can

measure it. Summarize the main causes of job satisfaction.


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Attitudes

Attitudes: Evaluativestatements either favorable

or unfavorable concerningobjects, people or events

Reflect how one feels aboutsomething


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Three Main Componentsof Attitudes


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Major Job Attitudes

Job satisfaction

Job involvement

Psychological empowerment

Organizational commitment

Affective commitment

Continuance commitment

Normative commitment

Perceived organizational support

Employee engagement


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Measuring Job Satisfaction

Single global ratingmethod

Only a few general

questionsRemarkably accurate

Summation scoremethod

Identifies keyelements in the joband asks for specificfeeling about them

Average Job Satisfaction by Facets


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What CausesJob Satisfaction?

The Work Itself the strongest correlationwith overall satisfaction

Social Component there is a strongcorrelation with how people view the socialcontext of their work

Pay not correlated afterindividual reaches a level ofcomfortable living

Advancement Supervision Coworkers


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The Consequencesof Dissatisfaction

Exit Voice

Neglect LoyaltyPassivetoActive

Destructive to Constructive


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The Ways of Dissatisfaction

Method Description

1. Exit Expressed through behaviour directed towards

leaving the organization

2. Voice Expressed through active and constructive

attempts to improve conditions

3 Loyalty Expressed by passively waiting for conditions

to improve

4 Neglect Expressed through allowing conditions tobecome worse than usual.


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The Benefits of Satisfaction

Better job and organizational performance

Better organizational citizenship behaviors

(OCB Discretionary behaviors that

contribute to organizational effectivenessbut are not part of employees formal jobdescription)

Greater levels of customer satisfaction

Generally lower absenteeism and turnoverDecreased instances of workplace deviance


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Implications for Managers

Employee attitudes give warnings of potentialproblems and influence behavior

Satisfied and committed employees exhibit

behaviors that increase organizational outcomes Managers must measure job attitudes in order to

improve them

Most important elements a manager can focus on

are the intrinsic parts of the job: making the workchallenging and interesting

High pay is not enough to create satisfaction


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Keep in Mind

Individuals have many kinds of attitudesabout their job

Most employees are satisfied with their jobs,

but when they are not, a host of actions inresponse to the satisfaction might be expected

Job satisfaction is related to organizationaleffectiveness


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Summary

1. Contrasted the three components of anattitude.

2. Compared and contrasted the major job

attitudes.3. Defined job satisfaction and showed how wecan measure it.

4. Summarized the main causes of job

satisfaction.5. Identified four employee responses to

dissatisfaction.

ob chapter 5

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