ORGANIZATIONAL BEHAVIOR

13TH EDITION

STEPHEN P. ROBBINS I TIMOTHY A. JUDGE I SEEMA SANGHI

Iffat Sabir Chaudhry, PhD. Scholar, LecturerManagement Sciences Dept, Preston University, Islamabad

Presented by:

Ch 1: What is Organizational Ch 1: What is Organizational Behavior?Behavior?

1. Review of Management (What managers do)

2. Organizational Behavior3. Contributing Disciplines to OB4. Challenges and Opportunities for OB5. Developing an OB Model

1.1. Review of Management

1.1 Management Functions

a. Planning

b. Organizing

c. Leading

d. Controlling

1.2 Management Roles

a. Interpersonal Roles

b. Informational Roles

c. Decisional Roles

1.1. Review of Management

1.3 Management Skills

a. Technical Skills

b. Human Skills

c. Conceptual Skills

1.4 Managerial Activities

a. Traditional Management

b. Communication

c. Human Resource Management

d. Networking

2.2. Organizational Behavior

2.1 Simple Definition: OB is the study of actions and attitudes of people within organizations.

2.2 Proper Definition: OB is a field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.

2.2. Organizational Behavior

2.3 OB as Intuition: Intuition means a feeling that may or may not represent correct observation, and is not supported by research. Prior to its scientific development, OB was based on intuition. Thus, it was not perfect.Intuitive views are not necessarily incorrect but they do not represent effective understanding of behavior.

2.4 OB as Systematic Study: OB taken as a scientific discipline of systematic study means evaluating relationships, attempting to find causes and effects, and drawing conclusions based on scientific evidence.This involves gathering data under controlled conditions, and measuring and interpreting in a rigorous manner.

3.3. Contributing Fields to OB

a. Psychologyb. Sociologyc. Social Psychologyd. Anthropology

(Refer to Handout HO-1)

LearningMotivationPersonalityEmotionsPerceptionTrainingLeadership effectivenessJob satisfactionIndividual decision makingPerformance appraisalAttitude measurementEmployee selectionWork designWork Stress

Sociology

Social psychology

Anthropology

Psychology

Group dynamicsWork teamsCommunicationPowerConflictIntergroup behavior

Formal Organization theoryOrganizational technologyOrganization changeOrganizational culture

Behavioral changeAttitude changeCommunicationGroup processesGroup decision making

Comparative valuesComparative attitudesCross-cultural analysis

Organizational cultureOrganizational environment

Individual

Group

OrganizationSystem

Study ofOrganizational

behavior

HO-I

BehavioralScience

ContributionUnit of

AnalysisOutput

OB and Other Discipline

4.4. Challenges & Opportunities for OB

4.1 Responding to Globalization

4.2 Managing Workforce Diversity

4.3 Changing Demographics

4.4 Improving Quality and Productivity

4.5 Improving Customer Service

4.6 Improving People Skills

4.4. Challenges & Opportunities for OB

4.7 Stimulating Innovation and Change

4.8 Coping with Temporariness

4.9 Working in Networked Organizations

4.10 Helping Employees Balance Work/Life Conflicts

4.11 Creating a Positive Work Environment

4.12 Improving Ethical Behavior

5.5. Developing an OB Model

A Model is an abstraction of reality. It is a simplified version of a real-world phenomenon. A Model is usually built by establishing relationships

between dependent variables and independent variables.

A Model may be expressed in many forms such as diagrams, geometric graphs, and mathematical equations.

Dependent variables are the factors that need to be explained and predicted. For example: productivity, absenteeism etc.

Independent variables are the factors that affect and influence dependent variables. For example: ability, attitude, personality etc.

5.1 5.1 Basic OB Model: Stage 1

The Basic OB Model is developed in two stages. The stage 1 consists of a framework for developing

the complete model. This framework is composed of three levels:

Individual Level, leading to Group Level, then leading to Organizational Systems Level.

(Refer to Exhibit 1-6 or Handout HO-2)

ORGANIZATIONAL SYSTEM LEVEL

GROUP LEVEL

INDIVIDUAL LEVEL

5.25.2 Basic OB Model: Stage 2

The Basic OB Model Stage 2 is an elaboration of Stage 1 and includes independent and dependent variables.

Dependent Variables:

a. Productivity

b. Absenteeism

c. Turnover

d. Deviant Workplace Behavior

e. Organizational citizenship Behavior

f. Job satisfaction

Independent Variables:

a. Individual level variables

b. Group level variables

c. Organization Systems

level variables

5.25.2 Basic OB Model: Stage 2

The Basic OB Model is a Contingency Model. That is, it involves several contingency variables.

The Model explains and predicts the dependent variables (output) as a result of the impact of independent variables (inputs).

The three level analysis leading to a set of five dependent variables is the simplified form of the OB process.

The Basic OB Model appears to be complex, yet it is a much simplified from of the actual behavioral process.

In this contingency model, a large number of contingency variables are involved that make the process even more complex.

The impact of contingency variables requires systematic individual analysis.

(Refer to Exhibit 1-7 or Handout HO-3)

Productivity

Absenteeism

Turnover

Deviant Workplacebehavior

Satisfaction

Human Input

Basic OB Model, Stage II

Human resourcePolicies &Practices

OrganizationalCultural

OrganizationStructure &

Design

Work Design&

Technology

Leadership &Trust

Conflict

Group Structure

Group DecisionMaking

Power &Politics

CommunicationWork

Teams

OrganizationSystem Level

Change &Stress

Group Level

Personality &Emotions

Values &Attitudes

Ability

BiographicalCharacteristic

Perception

Motivation

IndividualLearning

IndividualDecision Making

Human Input

Individual Level

HO-III

Citizenship

Assignment-1Assignment-1

Q 1. Define and explain Organization behavior ? Q 1. Define and explain Organization behavior ?

Q 2. Give five definitions of OB from other sources Q 2. Give five definitions of OB from other sources

with proper references?with proper references?

Q 3. Write a note on OB model stage –II.Q 3. Write a note on OB model stage –II.

Submission Deadline: Next Class Submission Deadline: Next Class

Submit in Handwritten or Printed FormSubmit in Handwritten or Printed Form

Thank YouThank You

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