Objectives

COGNITIVE OBJECTIVE: TOOTLIFEST comprehend the counseling process and how it relates to unit morale and welfare; comprehend the positive approaches to confrontation; and lastly to comprehend the mediation process and how it relates to the role of the First Sergeant.

COGNITIVE SAMPLES OF BEHAVIOR: • Explain the goal of counseling.• Distinguish the core principles of communication.• Distinguish between appropriate and inappropriate uses of

counseling techniques.• Explain what authorities a First Sergeant has while confronting.• Explain the goal of mediation.• Explain the mediation process.

Overview• Goal of Counseling and Approaches

• Counseling Techniques

• Listening

• Our Role Defined

• Authorities

• Diagnosing the Environment

• Attributes of Positive Confrontation

• Goal of Mediation

• Mediation Process

• Mediation Closure

MP 1: GOAL OF COUNSELING

Counseling helps people use good judgment, assume responsibility, and face and solve problems. Counselors assist subordinates in developing skills, attitudes, and behaviors that are consistent with maintaining the Air Force's readiness.

AFI 36-2907

MP 1: COUNSELING APPROACHES

Cognitive• Thinking

Behavioral• Reinforcement

Affective• Feeling• Where the First Sergeant needs to be MOST of the

time

MP 2: LISTENING

• Understand the process

• Hearing vs. Listening

• Biases

MP 3: COUNSELING TECHNIQUES

Preparing for the session:• Gather Background Material

• PIF• Supervisor• Other Places?• Privacy

• Seating• Distractions

Beginning the session:• Rapport • Warm welcome• Put at ease – “break the

ice”• Door opened or closed??

MP 3: COUNSELING TECHNIQUES

Conducting the session:• Attending behavior

• Questioning techniques

• Responding

• Referrals

MP 3: COUNSELING TECHNIQUES

Closure• Summarize

• No New Information

• Schedule Follow-Up

MP 3: COUNSELING TECHNIQUES

Follow-up

•Scheduled appt/can be out-and-about…

• Does the counselee “feel” helped?

• Further referral

MP 3: COUNSELING TECHNIQUES

MP 4: OUR ROLE DEFINED

AFI 36-2618 para 4.1.5 states ALL NCOs will:

Epitomize excellence and lead by example through exhibiting professional behavior, military bearing, respect for authority, and the highest standards of dress and appearance. Instill professional behaviors in subordinates. Correct those who violate standards.

AFI 36-2618 Senior NCOs:

Be an active, visible leader. Deliberately develop junior enlisted Airmen, NCOs, and fellow SNCOs into better followers, leaders, and supervisors.

MP 4: OUR ROLE DEFINED

Air Force Leader’s Power and Influence:

• Position power

• Legitimate

• Personal power

MP 5: AUTHORITIES

Article 7 and RCM 302 empowers NCO’s to apprehend

Article 91 protects NCOs from insubordinate conduct.

Commander’s delegated authorities

MP 5: AUTHORITIES

MP 5: AUTHORITIES

An Airman’s Duties Include:• Oath of enlistment

• ART. 92 “Failure to obey” defines Dereliction of Duty

• ART. 91 C(4) para 14c(2) “…an order is disobeyed at the peril of the subordinate.”

MP 6: DIAGNOSING THE SITUATION

Based upon situation

Unable/able vs. Willing/Unwilling

Leadership styles:

• Supportive

• Directive

• Combine with counseling techniques

MP 7: ATTRIBUTES

Some positive attributes of confrontation:•Acquire and maintain a high level of skill and knowledge•Establish and maintain sound positioning •Be able to remain calm when the going gets rough •Share directly with the individual•Be a good listener•Take the risk of hearing unpleasant things from them•Discuss alternatives

MP 8: Goal of Mediation

Webster New Collegiate Dictionary defines mediation as an intervention between conflicting parties to promote reconciliation, settlement or compromise

MP 9: Mediation process

Opening statement by mediatorOpening statements by parties Joint discussionConducting the session--note non-verbal behaviors

MP 10: Mediation closure

Two types of Closure:•Agreement•Non-Agreement

Regardless of the outcome—follow-up!!

Summary• Goal of Counseling and Approaches

• Counseling Techniques

• Listening

• Our Role Defined

• Authorities

• Diagnosing the Environment

• Attributes of Positive Confrontation

• Goal of Mediation

• Mediation Process

• Mediation Closure