Observing

coaching approach cues

Overview 3 general business coaching approaches:

Performance

Developmental

Behavioral

Recognizing cues help us select the most

appropriate approach

Recognizing performance

coaching cues

Driven by a learning or thinking pattern.

Is there a deviation from a clear performance standard?

Is the employee aware of the deviation?

Does the employee know what should be done?

Is the improvement within his/her control?

Does he/she know how to execute the change?

Recognizing developmental

coaching cues

Driven by a learning or thinking pattern.

Typical buzzwords: Work-life balance Underutilizing their potential

Career management/development

Stress or burn-out

Key questions Does the employee know what should be

done?

Is the improvement within his/her control? Does he/she know how to execute the change?

Recognizing behavioral

coaching cues

Driven by a emotional or behavioral pattern.

Is there a deviation from an apparent

behavioral standard?

Is the employee aware of the deviation?

Does the employee know what should be

done?

Is the improvement within his/her control?

Does he/she know how to execute the change?

Anticipating your approach State and demonstrate you want to help

instead of belittle

Plan to listen and ask to help them discover

self-insights

Determine whether they can act

Anticipate possible reasons for resistance

Listen to and honor their feelings

Focus on the issue and actions instead of blame Communicate sincerely and clearly

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