L/O/G/O

Obstacles to Obstacles to Effective ListeningEffective Listening

Team 2Team 2

Nguyen Thuy NgaDo Kieu TrangLe Nhu Hoan

Pham Quang DuyVu Quynh Trang

ContentsContents

Forms Forms ofof Ineffective Ineffective

Internal ObstaclesInternal Obstacles

Situational ObstaclesSituational Obstacles

Obstacles Obstacles

to to effective effective listeninglistening

Situational ObstaclesSituational Obstacles

IncomprehensibilityIncomprehensibility

Message OverloadMessage Overload

Message ComplexityMessage Complexity

Situational obstaclesSituational obstacles

are the context of a rhetorical act, made up

of a rhetor, an issue, and an audience

Environmental DistractionsEnvironmental Distractions

Situational ObstaclesSituational Obstacles• IIncomprehensibilityncomprehensibility exists when a message is not easy for

us to understand because of language or transmission transmission problems

• Message OverloadMessage Overload occurs when the messages are too many for us to take and keep in mind

Situational ObstaclesSituational Obstacles

• Message ComplexityMessage Complexity exists when a message we are trying to understand is highly complex, packed with detailed information, or involves intricate reasoning

• Environmental DistractionsEnvironmental Distractions occurs when some external factors affect us and make us lose attention and miss information– Example: When you are listening to your teacher but

suddenly you hear a sound of a truck in the street. That sound makes you lose focus and miss the information in the course

Internal ObstaclesInternal Obstacles• PreoccupationPreoccupation: One of the most common obstacles to

listening is preoccupation. When you are too interested or paying attention to something, you'll miss other things around– Example: Your class intends to go camping at the weekend but you

are focusing on your homework and do not hear what they say. So, you will not know what place they decide to go on the trip

Internal ObstaclesInternal Obstacles• Prejudgment:Prejudgment: A second internal obstacle to good

listening is prejudgment. It occurs when we tend to judge others or their ideas before we have heard them– Example: When a team member gives you the idea that he or she

has told you before, you may think you already understand that ideal so you do not listen carefully. However they can add more detailed information on what they say but you miss all that information because of not listening carefully

Internal ObstaclesInternal Obstacles• Lack of effortLack of effort: The third is lacking of effort. It occurs

when we sometimes feel tired and do not want to make efforts to listen well– Example: In the classroom, you fall asleep when your teacher is

teaching. The lecture is very important and you want to listen to your teacher. However, because you feel too tired and your effort is not high, you still fall asleep

Internal ObstaclesInternal Obstacles• Reacting to emotionally loaded languageReacting to emotionally loaded language: When we react

to words that evoke very strong responses, positive or negative. Those words make us fail to grasp another person's meaning– Examples of loaded words are peace, war, patriotism, freedom,

rebellion, slavery, justice, unity

• Not recognizing diverse listening styles:Not recognizing diverse listening styles: Recognizing and adjusting to different listening styles that reflect different cultures and social communities– Example: Indian people often shake their head to show agreement.

A speaker who doesn’t understand this pattern will find it confusing and misinterpret the agreement as disagreement

Forms of Ineffective Forms of Ineffective ListeningListening

Defensive ListeningDefensive Listening

Literal Literal ListeningListening

AmbushingAmbushing

PseudolisteningPseudolistening

Selective Selective listeninglistening

Ineffective MonopolizingMonopolizing 6 Forms6 Forms

Ineffective ListeningIneffective Listeningis making people believe that we are listening

to them although we do not pay attention

PseudoPseudo

listeninglistening

Ineffective ListeningIneffective Listening

is continually talking about ourselves in the is continually talking about ourselves in the conversation instead of listening to othersconversation instead of listening to othersMonopolizingMonopolizing

ConversationaConversational rerouting l rerouting

ConversationaConversational rerouting l rerouting

InterruptingInterruptingInterruptingInterrupting

Ineffective ListeningIneffective Listeningis listening to what we are interested in and

ignoring what we do not want to hearSelective Selective listeninglistening

Ineffective ListeningIneffective Listening

Defensive Defensive listeninglistening

involves perceiving a personal attack, criticism, or hostile undertone in communication when

non is intended

Ineffective ListeningIneffective ListeningLiteral Literal

listeninglistening involves listening only to the content level of meaning and ignoring the relationship level of

meaning

Ineffective ListeningIneffective Listeningis listening carefully for the purpose of gathering

gathering ammunition to use in attacking a speakerAmbushingAmbushing

L/O/G/O

Thanks for your Thanks for your listeninglistening

Team 2Team 2