odr with zoomadric.ca/wp-content/uploads/2020/03/odr-with-zoom.pdf · basic odr using zoom – time...
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Basic ODR using Zoom –Basic ODR using Zoom Time to Rethink the Future
A i- Again
COLM BRANNIGAN, FCIARB, C.Med, C.ArbMediate.ca – Brannigan ADR
[email protected] ADRIC March 23 2020Webinar ADRIC March 23, 2020
www.mediate.ca www.ADRIC.ca
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The online equivalents of mediation, med-arb and arbitration are very similar to offline dispute resolution techniques.q
But not exactly the same.
www.mediate.ca www.ADRIC.ca
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ODRODR
A new form of dispute resolution using the internet?
or
ADR using specific communications technology?
or
Both? Both?
www.mediate.ca www.ADRIC.ca
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ODRODR
• ADR Meets Technology
• Online Dispute Resolution (ODR) is the use of information and communications technology to help parties find resolution to their disputes.
• Technology is another tool for your toolbox.
www.mediate.ca www.ADRIC.ca
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Alternative Dispute Resolution (ADR) practitioners already use aspects of ODR in their daily practices.
www.mediate.ca www.ADRIC.ca
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W l d We already use
E-mail (like sending a postcard from a privacy perspective)p p )
Instant Messaging
Online chat
Video Conferencing
www.mediate.ca www.ADRIC.ca
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Wh ODR?Why ODR?
In today’s crisis ODR may mean the only convenient and safe way to access dispute resolution services
Offers choice to our clients
www.mediate.ca www.ADRIC.ca
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Practitioners must have some idea of best practices
Not just using Zoom or equivalent but think about why
Be competent
“good enough” may or may not be “good enough”?
A transition stage? A transition stage?
www.mediate.ca www.ADRIC.ca
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Th P i Di ti f ODRThe Prime Directives of ODR
First, Do No Harm
Ch k Y S tti Check Your Settings
www.mediate.ca www.ADRIC.ca
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ODR Ch llODR Challenges
Technology
Some people are still uncomfortable with technology
Speed and capacity of internet connections
People may behave differently online
www.mediate.ca www.ADRIC.ca
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Wh D W N d ODR?Why Do We Need ODR?
www.mediate.ca www.ADRIC.ca
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Wh Z ?Why Zoom?
Easy to use and reliable
Encrypted
No need for participants to have a Zoom account No need for participants to have a Zoom account
www.mediate.ca www.ADRIC.ca
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G t T i iGreat Training
www.mediate.ca www.ADRIC.ca
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Technology assisted ADR
Can access by cell or landline, laptop, tablet or desktop
Breakout rooms
Screen sharing
www.mediate.ca www.ADRIC.ca
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Getti Yo Zoo Acco tGetting Your Zoom Account
ADRIC members have access to Zoom Enterprise: http://adric.ca/membership/member-p pbenefits/zoom-group-plan/
Minimum of Zoom Pro
Overview of Zoom: https://support.zoom.us/hc/en-us/articles/201362193-How-Do-I-Join-A-Meeting-us/articles/201362193 How Do I Join A Meeting
www.mediate.ca www.ADRIC.ca
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Wh t d d (B i )?What do you need (Basic)?
Laptop or Desktop Computer
Large screen
Secure WiFi or wired internet access Secure WiFi or wired internet access
www.mediate.ca www.ADRIC.ca
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Microphone (External?)
Camera (HD?)
Headset (be careful with wired earpieces noise) Headset (be careful with wired earpieces – noise)
www.mediate.ca www.ADRIC.ca
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Oth C id tiOther Considerations
Background
Appearance and Lighting
www.mediate.ca www.ADRIC.ca
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Zoom ToolbarZoom Toolbar
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S Sh iScreen Sharing
Easy to share your screen with the mediation participants. This allows everyone who is in the meeting to see whatever is on your computer screen.g y p
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SettingsSettings
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www.mediate.ca www.ADRIC.ca
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W iti RWaiting Room
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L k M tiLock Meeting
Click Manage Participants
In the pop-up box, click Lock Meeting
When the meeting is locked, no one else can join.
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R diRecording
Zoom can record sessions. This can be good or bad.
Do you need the parties to agree not to use this or record on cell phone etc?
Mediation agreement should identify everyone participating.
What about people out of camera range
www.mediate.ca www.ADRIC.ca
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Reco di 1Recording 1
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R di 2Recording 2
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R di 3Recording 3
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B k t RBreakout Rooms
Is the mediation primarily joint session or separate?
Breakout Rooms can have more than one person in them so you can set up as many as you need
You can move between rooms.
www.mediate.ca www.ADRIC.ca
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Breakout RoomsBreakout Rooms
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Personal Meeting IDPersonal Meeting ID
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Practical & Ethical C id tiConsiderations
The online environment is different
Not in the mediator’s control
What does this mean for privacy and confidentiality?
Parties have right to choose, but need to give informed consent
Insurance coverage? May be an issue if parties in different jurisdictions
www.mediate.ca www.ADRIC.ca
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M th Z ?More than Zoom?
Sharing and storing of documents
Signing documents
Paying your fees Paying your fees
www.mediate.ca www.ADRIC.ca
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Y S ttiYour Settings Turn off Notifications
Turn off your phone
Clean up your desktop and browser bookmarks
Importance of Lighting facing you
Do Not Disturb
Check background (Zoom can set custom Check background (Zoom can set custom background)
www.mediate.ca www.ADRIC.ca
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Interruption Free Area
No other Technology
Online Communication is different Online Communication is different
www.mediate.ca www.ADRIC.ca
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A t IAgreement Issues
Privacy – key in mediation
Privilege – legal issue but settlement privilege or is there specific legislation?
Address in Agreement
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From 1993 & Still True?From 1993 & Still True?
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C i i O t itCrisis = Opportunity
There is an opportunity to innovate, to provide the types of services that our clients need and can afford. yp
Whether we like it or not, ODR is here to stay and not just because of the Corona Virusj
www.mediate.ca www.ADRIC.ca
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T h Ch llTech Challenges
Tell your clients that problems may and often do happenpp
Let them know what to do if something goes wrong such as to log back in and/or callg
Do this before it happens, there is no panic
Provide written Guidelines
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Zoom HelpZoom Help
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F th I fFurther Info
Mediate BC Guidelines: https://www.mediatebc.com/sites/default/files/Guidelines Mediating-from-a-Distance-%28Second-_ gedition%29_0.pdf
www.mediate.ca www.ADRIC.ca
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Th F t f ODR T dThe Future of ODR - Today
British Columbia Civil Resolution Tribunal https://civilresolutionbc.ca/p
Ontario Condominium Authority Tribunal (CAT) https://www.condoauthorityontario.ca/en-p yUS/tribunal/
The International Council for Online Dispute The International Council for Online Dispute Resolution https://icodr.org/
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T h l = C iTechnology = Convenience
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P ti M k OKPractice Makes OK
Take the time to learn how to use Zoom: https://support.zoom.us/hc/en-us/articles/206618765-p ppZoom-Video-Tutorials
Provide information to your clients and suggest they y gg ypractice using it
Practice with colleagues, friends, familyPractice with colleagues, friends, family
Try to keep calm when something goes wrong.
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www.mediate.ca www.ADRIC.ca
![Page 47: ODR with Zoomadric.ca/wp-content/uploads/2020/03/ODR-with-ZOOM.pdf · Basic ODR using Zoom – Time to Rethink the Future - AiAgain COLM BRANNIGAN, FCIARB, C.Med, C.Arb Mediate.ca](https://reader034.vdocuments.net/reader034/viewer/2022042413/5f2cc651212bc42c5b454530/html5/thumbnails/47.jpg)
Let your clients know that you are offering ODR thorough Zoom
www.mediate.ca www.ADRIC.ca