office 365 basic knowledge for partners lars van huyck

Office 365Basic Knowledge for partnersLars Van Huyck

| Copyright© 2010 Microsoft Corporation

Topics of today• What is Office 365?• How to become a Cloud Essentials partner• How to setup & manage an Office 365 account• Partner features• Partner Commerce Dashboard• How to receiving your PoR fee• Office 365 Marketplace• More Information about Office 365


Microsoft Office 365

BRINGING TOGETHER CLOUD VERSIONS OF OUR MOST TRUSTED COMMUNICATIONS AND COLLABORATION PRODUCTS WITH THE LATEST VERSION

OF OUR DESKTOP SUITE FOR BUSINESSES OF ALL SIZES.


There is a Service for everyone

• Individual and consumer

• Personal Use

• Fee/low cost

Windows Live

• Small businesses & professionals

• Organizational use

• IT consultant or no IT

• Low monthly subscription price

• Focus on simplicity

• Community help

Office 365 for small businesses

• Any size organization

• Internal IT or IT partner required

• Fully featured, scripting,

customization

• Range of offerings by use type

• 24x7 phone support

Office 365 for enterprises

Office 365 Plan P Office 365 Plan E & Plan K


Microsoft Office 365 for Small Business ˂ 25 users

Anywhere-access to your email, important documents,

contacts, and calendar on all your devices*

Email

• Works on Windows Phone, iPhone and Blackberry (BIS only)more

• 25 GB Mailbox + 25 MB attachments

• Shared calendars

Websites

• Easy to build public website

• 10 GB Site Storage + 500 MB/User

Anywhere Access

• Share and collaborate on documents

• Join online meetings and present from anywhere

• Office Web Apps for light document editing

Security & Reliability

• Microsoft’s powerful security features help protect your data

• 99.9% uptime guarantee

• Password protected team sites

• Antivirus, anti-spam*Anywhere access’ or ‘anytime,’ --the context here is that this an online service. Access from mobile devices depends on carrier network availability


Office 365 for Small Businesses and Professionals

Includes…

• Exchange Email, Calendar, Contacts & Personal Archive

• 25 GB Mailbox• ActiveSync Mobile Support• SharePoint Team Sites 1

• Office Web Apps• Simple Public Website 2

• Online Access databases• Lync Rich Client• Online meetings 3

• Desktop Sharing• Multiparty IM & PC-to-PC Calling• Self-Help and Community Support

KEY CAPABILITIES

1 One site collection, authenticated external user access enabled for up to 50 unique users/month. 2 Includes ready-to-use templates, option to add custom domain.3 Online meetings limited to 50 participants.

Office 365(Plan P1)

5,25€/user/month

• 1-25 users (max of 50 allowed)

• No IT needed• Easy to try out• Simple and easy to use

• Works with Microsoft Office

• Financially-backed 99.9% uptime guarantee

• Self-Help and Community Support


When Is Office 365 for Small Businesses Not Enough?

There are several scenarios where Office 365 for enterprises better meets the needs of small organizations

Need Active Directory SyncAbility to sync/manage user groups

1

Need advanced archive capabilitiesEmail archiving for legal compliance

2

Need BESBlackberry Enterprise Server

3

Growing to >50 users More than 50 PC org today or tomorrow

4

24x7 Phone supportHigher touch vs. community support

5

Office 365 for Enterprises


Information WorkerKiosk Worker

User Segment Offers: Plan K Family• 500 MB mailbox• No SharePoint storage allocation• Outlook Web Access (full version, not OWA light)• POP support• Email, calendar, contacts• Forefront antivirus and anti-spam• Site search capabilities• Office Web Apps

Office 365 for EnterprisesUser Segments: Right features for the right users

Rich feature offering that meets a users full messaging and collaboration needs

Low cost offering to users that do not have messaging and collaboration

capabilities today

User Segment Offers: Plan E Family• 25GB mailbox• 500MB SharePoint storage• Full Client Connectivity (MAPI/IMAP)• Mobility• Lync (real time communications)• Advanced Exchange & SharePoint capabilities• Office Professional Plus• On-premises access rights

Key Differentiators


Add-Ons: SP Online Storage (1GB) – $2.50Extranet (PAL) – $2.00Blackberry Support (BES) – $0.00

SuitesComponents

Office 365 E1*9€/mo

Includes:Exchange Plan 1SharePoint Plan 1

Lync Plan 2

For Information Workers – Plan E Family

Office Web Apps

Email, calendar, AV/AS, Personal Archive

Collaboration w/ Sites

Conferencing

IM & presence

Office Pro Plus

Access/Excel/Form/Visio Services

Voicemail & advanced archive capabilities

Office 365 E322,75€/mo


Lync Plan 2Office ProPlus

Office Web Apps

Office 365 E425,5 €/mo


Lync Plan 2Office ProPlus

Office Web AppsLync Plus (Voice)

Offer Details: Plan 2 include Plan 1 featuresOffice Web Apps requires SharePoint OnlineVoice requires on-premises servers

Voice

Office 365 E214,25€/mo


Lync Plan 2Office Web Apps

*Service Plan that maps to current BPOS


For Kiosk Workers – Plan K FamilyProfile of a typical Kiosk Worker:

• Spends 5-10% or less of their time on a PC• Shares a terminal with other kiosk workers• Hasn’t had access to a corporate mailbox in the past• Examples: manufacturing line worker, retail clerk, mail couriers

Plan K Suites built to address different Kiosk worker needs:

Office 365 K1:• Addresses most kiosk worker scenarios, where customers want to provide light email and access to a

company portal• Provides capability to view Office documents

Office 365 K2: • Addresses kiosk workers that require information access & simple data input• Includes Office Web Apps editing capabilities for an additional cost

10

Components Suites

Office 365 K13,5 €/mo

Includes:Exchange KioskSharePoint Kiosk

Office Web Apps

SharePoint Online Kiosk

Not offered standalone

Exchange Online Kiosk

Office 365 K29 €/moIncludes:

Exchange KioskSharePoint KioskOffice Web Apps


For Information Workers – Standalone Plans• Plan 2 includes all features included in Plan 1; offers are inclusive and not additive• Office Web App Plans include SharePoint Online

Workload Standalone Plans Key Features

Exchange Online (Plan 1)4,5 €

Email, Calendar, Contacts, Personal Archive, e-Discovery, AV/AS

Voicemail & advanced archive capabilities

Collaboration with Sites, AV

Forms, data visualization, Access/Excel/Visio services

Instant Messaging & Presence, AV

Virtual Meetings

Exchange Online (Plan 2)9 €

SharePoint Online (Plan 1)4,75 €

SharePoint Online (Plan 2)9,25 €

Lync Online (Plan 1)1,79 €

Lync Online (Plan 2)5,75 €

Office Professional Plus12,75 €

Office Web Apps (with SPO Plan 1) 10 €

Office Web Apps (with SPO Plan 2) 14,5 €

Web App includes SharePoint Online Plan 1*

Web App includes SharePoint Online Plan 2*

Client productivity applications & web apps(Outlook, Excel, Word, PowerPoint, Communicator, Access, InfoPath, Publisher, OneNote)


Become a Cloud Essentials partner

• 3 steps:1. Follow an online training2. Complete an assessment3. Sign an agreement

• Benefits:– Office 365 licences for internal

use (IUR)– Office 365 demo account (20

users)

• Other Cloud Essentials benefits:– CRM Online (250 licenses), Windows

Intune (10 devices), Windows Azure– Marketplace participation: Pinpoint– Sales & Marketing material– Pre-sales and technical support

Go to: https://www.microsoftcloudpartner.com/

https://www.microsoftcloudpartner.com/


Office 365 accounts

Customer Accounts

Trial account

Paid account

Partner Accounts

IUR account

Demo account


Setup an Office 365 account

1) Order an Office 365 accountwww.office365.be

2) Office 365 PortalFor Administrator and Usershttps://portal.microsoftonline.com

http://www.office365.com/

https://portal.microsoftonline.com/



1) Order an Office 365 account

http://www.office365.be

https://mocp.microsoftonline.com/


Payment Options

Yearly billing• Via creditcard

Always possible

• Via InvoicePossible when yearly bill > 200 euro

Monthly billing• Via Creditcard

Always possible

• Via Invoice Possible when monthly bill > 200 euro


2) Office 365 Portal (Administrator & Users)

https://portal.microsoftonline.com



Administrator Part of Office 365 Portal


Tasks to do First!1. Add a domain2. Create User accounts


Before your domain name can be added to your Office 365 account, we must verify that you are the owner of that domain. This is how it works:

1. Create a CNAME record at your registrar that points your domain information to Microsoft Online Services .

2. Microsoft Online Services will check the record you created.3. Wait at least 15 minutes after creating the record before asking Microsoft to

verify the domain

Add a Domain

You can add as many domains as you like. But don’t forget to make one of them the Default domain!


Add users

Hint: Give at least one user account admin rights!Users Edit Settings


Managing Exchange Online

To be able to book resources in the Calendar Create a Room Mailbox No user license needed!


Mailbox Migration tools

Mailbox Migration tool for• Exchange Server

2003/2007• IMAP accounts

To migrate from other accounts (i.e. Lotus Notes) there exist very good 3th party tools


Need Help?• Related Help button on each page

At the upper right corner

• Microsoft Online Community Admin Support Overview

• Log a Service RequestAdmin Support Service Request

• Call Office 365 support: 0800 81 174


Important Info

Service Health Info

Planned Maintenance Info


User Part of Office 365 Portal

• Online Web Access:• Outlook Web access

(OWA)• Team site (SharePoint site) Access to e-mail, Calendar

and Team Site from anywhere on any device

• Downloads:• Tool to Configure desktop

Office apps• Lync client• (Office pro plus)


Outlook Web Access (OWA)


Team Site


Downloads


Activate your IUR accountIUR stands for Internal User Rights. It is a free Office 365 E3 account for Cloud Essentials partners.

1. Sign up for an Office 365 partner account at www.microsoftcloudpartner.com.

2. Getting Started Activate Benefits

• Already have an Office 365 account? The same way you can convert it into an O365 partner account.

• For more information contact Office 365 support: 0800 81 174

http://www.microsoftcloudpartner.com/


Expanded O365 features for cloud partners• Design trial or purchase offers tailored to your customer’s

needs.• Send personalized quotes to your customer.• You are automatically attached as Partner of Record!

• Similar to the ‘Order On Behalf’ feature in BPOS• Additional tab at your IUR account


How to attach as Partner Of Record

Go to: http://portal.microsoftonline.com/

http://portal.microsoftonline.com/




How to get admin access to your customer’s accountAs Partner Of Record you need to have admin access to your customer’s account without your customer having to pay a license for this.

This is how it works:1. Create a new user (i.e. Admin)2. Assign admin rights to this user

3. Do not assign licenses to this user


Partner Commerce Dashboard

https://partnerdashboard.microsoft.com/

https://partnerdashboard.microsoft.com/


Partner DashboardGives an overview of all your customers and their accounts• Track your Microsoft Online Services customer quotes, trials, and subscriptions.• Identify deals that may be at risk.

39


Partner Dashboard: PoR fee information

PoR fee


Partner Dashboard: interesting functionalitiesExport sales data into an Excel file

Filter data


Reveiving PoR fee• Paid quarterly• More info: https://partner.microsoft.com/40104751

Billing

Fees Sale

18%year one

12% Net-add6% Residual

Microsoft Partner Customer

https://partner.microsoft.com/40104751


Receiving PoR: How it works

1. Microsoft will send an e-mail – To the Microsoft partner account administrator for your

organization– With details of the fees paid by Microsoft during the closing quarter– Within 14 days after the end of each quarter

2. Create an invoice – Based on the information of that e-mail – Don’t forget to include any VAT (BTW/TVA)

3. Send a soft copy or hard copy of the invoice

– By e-mail: [email protected]– By fax: +49-5241-80-689068 – Or by mail: Microsoft Ireland Operations Limited

Attention: Microsoft Rebate Center P.O. Box 116533759 Versmold Germany

mailto:[email protected]


Receiving PoR: Important to Know!

• To receive your PoR fees via a bank transfer:– Complete the Bank Detail Request Form.– Send it to the address listed on the form.

• Microsoft must receive an invoice from the partner before PoR fees can be paid.

• Customers will only receive a soft copy of their invoice.• On the Windows LiveID on which their Office 365

account is registered.• Also accessible via Administration centre.


Office 365 Marketplace Value PropositionAt Launch: online destination, based on the Pinpoint platform, for:

1. Office 365 customers to find high-quality partners/apps for Office 365 Partners/solutions approved by Microsoft Customers Ratings & Reviews Rich search/browse capabilities

2. Microsoft partners to publicize their products and services to customers Customer leads Promotion as ‘best partners’ Customer site analytics

3. Microsoft field to locate and promote local partners and solutions Localized User experience Sub ownership on partner nomination and

approval, ‘featured partners’

Long-term: transactional marketplace enabling easy purchase & deploy of apps integrated with Office 365


Marketplace Experience

Professional Services and Applications approved by Microsoft Business Groups/field

Browse by: Department, Business Need, Industry, ‘Works with’

Search with multiple filter options

Geo-location view of companies

Customer Ratings & Reviews

Cloud Accelerate badge, priority in search ranking

Site Analytics (# of clicks, popular search words, most viewed marketing collateral) in partner dashboard


Partner Opportunity

Promotion of Cloud Accelerate Partners (program badge, priority ranking)

Marketplace partners promoted as ‘Microsoft approved’

Customer traffic from office365.com, office 365 campaigns to increase partner lead generation

Localized marketplaces ensure customers can easily find their local partners


Partner Call to Action

1.PROFILE: Ensure your Office 365 solution profile is up-to-date, and meets criteria (see next slides for specific guidance)

2. INCREASE YOUR VISIBILITY: Win more customers leads as a ‘promoted partner’ on the marketplace:

Become a member of the ‘Cloud Accelerate’ program

Offer compelling, tested applications that extend the value of Office 365

Encourage your customers to rate your solution offering on the marketplace

3. PROMOTE: Leverage the Office 365 Marketplace as another sales channel to earn additional business; send customers to view your listings on the marketplace to earn their credibility as Microsoft approved partner

3 steps to ensure Office 365 Marketplace helps you earn more business:


How to register on the O365 Marketplace?

1. Make sure that your company is listed in our Pinpoint catalogue. Follow this presentation to get your company successfully registered on Pinpoint.

2. Contact Valerie De Groe to get your Office 365 solutions and services registered on the Office 365 Marketplace (once you have created your Pinpoint listing).

https://partner.microsoft.com/belux-nl/40073698







• Online Services Portal• Newsletter: Office365talk• Support


Online Services Portal

NL FR

https://partner.microsoft.com/belux-nl/productssolutions/productsonlineservices

https://partner.microsoft.com/belux-fr/productssolutions/productsonlineservices




Newsletter: Office365talk

• Latest News• Events• Campaigns• Usefull Tools• Trainings• Compete corner • Related Office 365 products

• CRM online• Windows Intune• SBS essentials

• Tips & Tricks

To subscribe send an e-mail to [email protected]



Office 365 Support• O365 Community: http://community.office365.com

• Office 365 support center: 0800 81 174 or via the website• For all kinds of commercial & technical questions about O365• Only for Office 365 E-plan customers!

• Pre-sales support: via mail or call +32 2 704 32 59

• Support during a first deal or a complex deal• Your commitment: O365 sales training & technical deep-dive training• Contact your PAM

• O365 Partner Account Manager• [email protected]

• Very urgent/important Issue?1. Log a service request2. Contact your Office 365 PAM and clearly indicate why it is

urgent/important We can escalate

http://community.office365.com/

http://community.office365.com/

http://onlinehelp.microsoft.com/en-us/office365-enterprises/ff637617.aspx

mailto:%[email protected]



Your actions summary

1. Become a Cloud Essentials partner 2. Have a lookt at www.office365.be3. Have a look at our Online Services Partner Portal (NL/FR)4. Register yourself on Pinpoint and register your offer and

services on the Office 365 marketplace5. Get trained on Office 365 and start using Office 365 internally6. Build your marketing plan now and participate in our launch

activities (keep an eye on your inbox)

http://www.office365.com/





Conclusion: 3 Sites to bookmark

1. www.office365.be2. www.microsoftcloudpartner.com3. Online Services Partner Portal (NL/FR)

http://www.office365.be/





© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted

to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

office 365 basic knowledge for partners lars van huyck

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