Stop talking Architecture & start talking Business Value using IT4IT

Tony PriceErik van BusschbachHPE Software Services

25th April 2016

Agenda

–Introductions

–Using IT4IT to deliver business value and improve communication

–Using IT4IT and agile methods to transform and improve business service delivery

–HPE customer case studies using IT4IT – Some key “Lessons Learned” in adopting and using IT4IT

–Questions

2

Introducing your speakers

3

Tony Price

– Director WW IT4IT strategic consulting

– HPE SW Services

Erik van Busschbach

– WW Chief Technologist IT4IT

– HPE SW Services

Real life statements

4

Myself to Erik van Busschbach 4 years ago My partner (AKA the Boss)

Architecture ….. Oh god don’t start speaking TOGAF …

I never understood those people

Who cares about the plumbing – I want to talk soft

furnishing

Recent Global head of Operations meeting

Cloud, Devops, SIAM, Security, IOT, aaS …. Welcome to

my world & now you want to add architecture on top of

my workload! When will I magic up the time!

Recent CIO meeting Recent global head of operations meeting

Deputy CIO Global Financial Services CIO Global FMCG Organisation

Architecture is boring I only care about the architecture when something has

gone wrong – when everything is working its invisible

I don’t have the time to think architecture – my business

is running too fast

5

At last I can

Express IT in terms of a value chain and value streams – words that people

understand

Prove that IT is delivering value (using the value streams)

Stop talking about point solutions and lift the conversation to how the lifecycle

approach delivers true value

Speak a language the business can understand

IT4IT Improves

Communication!

I IT4IT

VALUE

IT4IT is Brilliant

Consumer demands are rapidly changing; on-demandMust support baby boomers, gen X, millennials and beyond

6

Gen Z2000-presentChildren

The first generation never to have experienced the pre-internet world

Millennials/Gen Y1980-2000Early teens to early 30s

Demanding, internet savvy, instant gratification. The iPad generation

Gen X1965-79Early 30s to mid-40s

The ‘focused, keep your heads down generation”

Baby BoomersPre 1965Late-40s+

Regarded in the West as the “have it all” postwar generation

The key to value

7

Value

Is only When itsvalue is

Valuable Valued

Find the right balance between Faster – Better – Cheaper – Safer

© Hewlett-Packard Enterprise 2016

Business models are changing, and IT services must shift

9

You get what you are givenYou get what you want, plus what you

didn’t know you needed…and of course, must always be better, faster, cheaper and safer

Day to day IT operations are evolvingSupport multi-model service delivery

Digital IT

Plan Source

OfferManage

New

Style

Traditional IT

Plan

Build

Run

Industrialized IT

Plan Build

DeliverRun

New

Tech

Reality: working smarter across the continuum and in all modes

Transforming IT impacts every aspect of your organizationChange the lens in which you view your business

IT4IT™ The Open Group standard to Run the Business of IT

Technical Standard2011 2012 2013 2014 2015

IT4IT

2.0 Std.

10/2015

RA 2.0

(level 3)

7/2015

RA 1.2

(level 3)

3/2014

RA 0.5

(level 1)

8/2012

Value Chain

9/2011

RA 1.3

(level 3)

10/2014

RA 1.0

(level 2)

1/2013

• ~5000 downloads

• ~800 organizations

• ~74 countries

• Pocket Guide “Hot Seller”

• ~600 downloads

Original Consortium

IT4IT™ is a trademark of The Open Group

• Shell

• Hewlett-Packard (IT & SW)

• Achmea

• MunichRe

• Accenture

• Pricewaterhouse Coopers

• University of South Florida

• AT&T

IT Operating ModelDescribes the structure of IT management

IT Reference ArchitecturePrescribes the functional & information architecture

Consumer-centric service model

HPE IT value chain solution supporting the digital enterprise

IT Customers

Traditional IT

RunBuildPlan Deliver

Business Service

Consume

Provide

Application Service

Consume

Provide

Platform Service

Consume

Provide

Infrastructure Service

Consume

Provide

Strategyto

Portfolio

Requestto

Fulfill

Detectto

Correct

Requirementto

Deploy

Service broker

Service integrator

Service supplier

Plan Source Offer Manage

IT Management software solutions

Our IT value chain approach – think big – start small – iterate

Confirm value

Start

Agile delivery

Prove realized

value

Validate customer priorities

Journey to value

experience

Real life actual examples – value focused

15

IT4IT as the end goal (Global FMCG example)

16

Fantastic Architecture

Superb road maps

Happy Architects

IT not delivering the value

Unhappy business

IT4IT viewed as the end goal rather than supporting the end goalIT4IT evangelist

Without adoption value will not be realisedNo mention of Value

Taking away pain…just happens to be IT4IT – Global Finance

17

True Business

Pain identified

Use Cases associated with pain

Potential value

identified

Agile approach

Regular value

delivered

IT reputation improved

Business Pain

removed

IT4IT was almost incidental The focus was on removing pain

Regular delivery of value keeps stakeholders engaged

Business

Operation

Disruption

Focusing on Value Stream optimisation – Global Hi Tech Electronics

18

Tools deep dive

Identified broken value

streams

Increment Improve

Optimise Value

Streams

18 Month Road Map

Reduced waste

IT4IT value stream optimisation keyOver Optimisation leads to systemic waste

Identifying the missing basics

Optimized

Tools

Factor of 11,000 reduction of security events Arcsight ESM with D2C

Talk this language – Business and IT Execs listen !

50% faster release of applicationsContinuous Release & Deployment with R2D

30% business continuity improvement Closed Loop Incident Management with D2C

$1,000,000+ saving on business efficiencySelf Service Automated Request Fulfilment with R2F

Detect root cause:

36h*5FTE ½h*1FTE Operations Analytics with D2C

45% Support Cost reduction Retirement of legacy applications aligned to new strategic deliver with S2P

Increase speed of fulfilment by 20% resulting in 5% increase in CSATAutomation of fulfilment Process with R2F

Stop talking Architecture and talk value

20

Gen ZMillennials/Gen YGen XBaby Boomers

Whatever the Gen – they all want value

Contextualise the value to the individuals

Drive regular value realisation

Stop talking Architecture & start talking Business Value using IT4IT

Questions

Tony PriceErik van BusschbachHPE Software Services

25th April 2016