Subarunet Message May 27, 2014  Subject: FB Engine Oil Consumption  Attention Dealer Principals, General Managers, Fixed Operations Directors, Service Managers  This message is to provide our retailers with an update on FB engine oil consumption.  First of all, we appreciate the work that our retailers have been doing to work with a small number of customers who may have experienced excess oil consumption in their vehicles.  We have issued several service bulletins on the subject, and we continue to work diligently with FHI to fully understand this issue and to develop appropriate repair procedures to alleviate the problem.  In that regard, we are immediately simplifying the oil consumption test for all customers that have a complaint, no matter what the VIN may be, utilizing the procedure announced on March 20, 2014 in service bulletins 02‐143‐13R, 02‐144‐13R, 02‐145‐13R and 02‐147‐13R  This test only requires one subsequent measurement as soon as any of the following occur: after 1200 miles have elapsed, when the low engine oil level warning lamp illuminates, or when the customer determines that the engine oil level has dropped to the add mark.  This will significantly reduce the inconvenience to the customer and the time required for retailers.  This updated test form will be issued as the Consolidated Oil Consumption Test Form and may be found on Subarunet in the Service \ Forms area.  This updated form includes a description of the proper way to check engine oil level which you may want to use in discussions with consumers.    In order to help your service advisors with their consumer conversations, we have provided a link to a copy of the Drive Magazine article titled “Engine Oil, Maintenance and Warnings” from the Fall edition which explains the importance of checking all fluid levels.  This article has been very well received, and it is an effective educational tool.  It may be accessed immediately on the web using the following link to Subaru .com:  http://drive.subaru.com/fall13_modes.aspx.  We will be shipping copies to all retailers for distribution to customers on their service drives.  In June, we will also be shipping retailers an additional two posters which include similar content matter.  More copies of both the Drive article and the poster will be made available through an MSA part number.  If retailers do encounter vehicles with excess oil consumption, outside the VIN range published in Service Bulletins 02‐143‐13R, 02‐144‐13R, 02‐145‐13R or 02‐147‐13R, we ask that a Quality Monitoring Report be completed and filed as soon as the customer presents you with a concern.  The data from your QMRs and oil consumption test forms are critical to provide Fuji Heavy Industries, specific information which they can use for their detailed analysis to determine the actual field situation and measure the success of the previous countermeasures as outlined in the bulletins.  Retailers should consult with their Field Service Engineers to assist with this process.  We do sincerely appreciate your understanding and assistance.  Gary Palanjian Vice President – Parts & Service  

Fall 2013:

BY SUBARU ENGINEERING Page 1 of 4 >

Modes of Operation: Engine Oil, Maintenance, and Warnings

Holding to the highest of standards, Subaru builds

some of the best mechanically designed,

engineered, and manufactured vehicles in the

world.

To make those vehicles last, we ask owners to partner with us by

following a regular schedule for maintenance and performing minor

checks between maintenance services.

Through such a partnership, Subaru can help make your vehicle last

longer and reduce lifetime maintenance costs, your carbon footprint, and the use of fossil-based oils . In addition, it will

free up some of your valuable time.

HERE’S HOW TO CHECK YOUR ENGINE’S OIL LEVEL

Improvements in oil and engine technologies allow vehicles to travel further between recommended oil changes.

Regular checks help you to discover and prevent your engine oil from falling to dangerously low levels, which could

cause s ignificant engine damage.

STEP BY STEP

ADD TO FAVORITES

IN THIS ARTICLE

Checking Fluid and Tires

Engine Oil Consumption

Warning Lights

ONLINE EXCLUSIVES

How to Check Oil Leve l

Finding the Correct Oil

Recommended Serv ice

Inte rvals

RELATED CONTENT

It's What M akes a Subaru:

Synthe tic M otor Oil

What's Inside : Tire

Pressure M onitoring

System

Genuine Subaru Parts

and Accessories

Subaru

TAGS

maintenance Modes ofoperation, oil TPMS what

makes a Subaru

CURRENT ISSUE | INTERESTS | DOWNLOADS | VIDEOS | ARCHIVES | INSIDER | DRIVE PERFORMANCE

RATE THIS ARTICLE (3.8 BASED ON 20 RATINGS)

MY FAVORITES

http://drive.subaru.com/Issues/2013/fall13.aspxhttp://drive.subaru.com/fall13_modes.aspx?page=2http://drive.subaru.com/Print_2013Summer.aspx?printpath=/Articles-(1)/2013/fall/fall13_modes&classname=custom.SDArticlehttp://drive.subaru.com/Forward.aspx?Url=/fall13_modes&Title=Modes%20of%20Operation:%20Engine%20Oil,%20Maintenance,%20and%20Warnings%20(fall13)http://www.facebook.com/sharer.php?u=http://drive.subaru.com/fall13_modes.aspxhttps://twitter.com/sharehttp://pinterest.com/pin/create/button/?url=http://drive.subaru.com/fall13_modes.aspx&media=http://drive.subaru.com/SubaruDrive0/media/Subaru-Drive-Media0/Social/fall13_modes.jpg&description=http://drive.subaru.com/fall13_modes.aspxhttp://drive.subaru.com/Content-Hubs/Mechanical.aspxjavascript:void(0)http://drive.subaru.com/fall13_modes.aspx?page=2#checkinghttp://drive.subaru.com/fall13_modes.aspx?page=2#engineshttp://drive.subaru.com/fall13_modes.aspx?page=3#warninghttp://drive.subaru.com/fall13_modes.aspx?page=1#howhttp://drive.subaru.com/fall13_modes.aspx?page=4#findinghttp://drive.subaru.com/fall13_modes.aspx?page=4#recommendedhttp://drive.subaru.com/spr11_whatmakes.aspxhttp://drive.subaru.com/spr05_whatsinside.aspxhttp://www.subaru.com/parts-service/index.htmlhttp://subaru.com/http://drive.subaru.com/Tag-Search-Results.aspx?tagid=3238http://drive.subaru.com/Tag-Search-Results.aspx?tagid=3239http://drive.subaru.com/Tag-Search-Results.aspx?tagid=2004http://drive.subaru.com/Tag-Search-Results.aspx?tagid=1472http://drive.subaru.com/Tag-Search-Results.aspx?tagid=1405http://drive.subaru.com/Issues/2014/Spr14.aspxhttp://drive.subaru.com/Interests.aspxhttp://drive.subaru.com/Downloads.aspxhttp://drive.subaru.com/Videos.aspxhttp://drive.subaru.com/Archives.aspxhttp://drive.subaru.com/insiderhttp://driveperformance.subaru.com/javascript:void(0)javascript:void(0)

Archives Subscriptions Contact Us Get the Drive iPad App

1 2 3 4 5

Page 1 of 4 >

1. Park the vehicle on a level surface and stop the engine. If you check the oil level just after stopping the engine, wait a

few minutes for the oil to drain back into the oil pan before checking the level. 2. Pull out the dipstick, wipe it clean, and

insert it again. 3. Be sure the dipstick is correctly inserted until it s tops. 4. Pull out the dipstick again. 5. Check the oil

levels on both s ides of the dipstick. The engine oil level must be judged by the lowest of the two levels. If the oil level is

below the low-level mark, add oil so that the full level is reached.

http://drive.subaru.com/Archives.aspxhttp://drive.subaru.com/Subscribe2.aspxhttp://drive.subaru.com/Contact-Us.aspxhttps://itunes.apple.com/us/app/subaru-drive-magazine/id660790663?mt=8&uo=4http://drive.subaru.com/fall13_modes.aspx?page=2

5-27-14 Oil Consumption5-27-14 Oil Consumption2