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Olive Strachan Resources

Innovative Coaching& Learning Guide 2016

Inspiring Change Through Personal Development

www.olivestrachan.com

OSR Coaching

The DNA of a Leader

Self Confidence & Courage

Commercial Awareness Programmes

Cultural Sensitivity Training

Olive Branch

02 / Innovative Coaching & Learning starts at: www.olivestrachan.com

Contents

About Us & Mission 03

04OSR Coaching

05-07

08-09

10-11

12

Learning & Development Courses

Olive Branch

Training Essentials - Bite Size Courses

How to Book

13

14

15

The DNA of a Leader

Self Confidence & Courage

Commercial Awareness Programmes

Cultural Sensitivity Training

This publication is available in alternative formats

OtherInformation

Innovative Coaching & Learning starts at: www.olivestrachan.com / 03

About UsOSR have been established for 18 years, trained 600 managers and delivered training in 20 countries.At Olive Strachan Resources we promote the value of training in adversity with organisationsalongside our economical, flexible and timely training programmes. All our courses are trusted,innovative and can aid problem solving. They are all finely tuned to suit the individual and combinedto assist organisations to build competitive advantage and encourage innovation.

As leading global training providers we have a wealth of experience in providing training and coachingprogrammes within the private, voluntary and public sectors, affording us the ability to design and delivervalue for money training that is both business aligned and appropriately measured.

Our award winning, professional and bespoke coaching and learning and development programmes aredesigned to deliver maximum benefits in the key areas for your business to Senior Leaders and Managers,including Improving Performance, Behaviourial Change and Performance Management. All OSRprogrammes are delivered with confidence, measured for performance and most importantly tailored to yourorganisational requirements. We endeavour to inspire change through personal development.

Email [email protected] or visit our website at www.olivestrachan.com


Alternatively e-mail [email protected] orvisit our website at www.olivestrachan.com

Mission Statement & ValuesMissionWe work in partnership with our clients to assist them in meeting the challenges of an ever changing world.We achieve this by using industry experts to diagnose business needs and then providing creative solutions.We ensure that our programmes are tailored to your specific organisation so they are relevant and providetangible business benefits. We understand that your staff are your biggest investment so we strive to releasetheir potential by providing learning and development opportunities that inspire and enlighten. We believethat we engage, inform and educate.

Our Values

Inspiration - inspire others to reach their full potentialQuality - strive for excellence Passion – committed to give the best we canIntegrity - be authentic Community - give something back Collaboration - provide specialist knowledge

Olive Strachan FCIPD,MSc, (HRM)

Founder

Get in Touch

Our team are happy to discuss your agenda and establish how we can help on +44 (0)161 209 3950


OSR Coaching

Inspiring Change Through Personal Development

Are you a business person?Do you want to make the best of your business acumen?Do you want to achieve and succeed?

If the answer is yes – then Olive Strachan and OSR is thetraining provider for you.

BackgroundOlive is a consultant with a difference. She is a Chartered Fellow of the CIPD and of the Institute of Sales andMarketing Management' and has a successful award winning HR global business. A large percentage of herwork has been centred around cultural change and working with individuals, teams and senior managers tobuild leadership capability.

Forging strong relationships with Professional bodies including the Institute of Directors and CBI, Olive hascoached entrepreneurs to establish and develop their own businesses. Her clients include Board Directors,CEOs and senior executives, and her coaching has allowed them to discover their latest talents and abilities.She can instil confidence and helps individuals to promote a better understanding of how they can effectivelyand confidently utilise their strengths.

Experience of CoachingOlive has great success in coaching and influencing others to achieve and succeed. In her professionalcoaching capacity she has coached individuals, leaders and directors from SMEs to large conglomerates in20 countries around the world, including Bangkok, Sarajevo, the middle East and Uzbekistan. Over the yearsOlive has also provided business coaching for the Police, the Fire Service and the Pharmaceutical industry.

The ApproachAs a practitioner with over 20 years experience, Olive uses an extensive range of diagnostic tools which shecan access depending on the needs of the individual. These include;

The G.R.O.W. Model of CoachingTetramap®

360 degree feedback tool sThomas International assessment tools

PricingIndividual and team coaching prices on request.


The DNA of a LeaderAll courses can be customised for in-group/company training

The Motivational LeaderOverviewThis course will help you to gain an understanding of theprinciples of motivation in order to improve individual andteam morale and performance. Enabling you to lead underpressure, champion change, build strength upon new andexisting teams, and develop effective leadership throughoutthe organisation.

What will I learn?Understanding of the principles of motivation in order to improvemorale and performanceIdentify motivating and de-motivating factors in and out of workHow to recognise achievement and its importance as a motivatorExplore group involvement techniques and their relationship to motivationIdentify practical strategies for motivating your team

What will it cover?Definition and key concepts including introduction to different motivation modelsCreating the right climateTools and techniques to improve motivation in team membersImportance of feedback as a motivatorAction Planning

Who is it for?Suitable for leaders, managers or supervisors who are looking toimprove their interpersonal skills in order to develop better workingrelationships.

Skills attainedEnhance interpersonal skillsDeliver feedback in a motivational and solution focused wayBecome a more effective motivator of peopleUtilise key techniques for maintaining engagement especially during times of change

Driving PerformanceOverviewThis course will provide you with the essential skills, andknowledge to effectively review and develop performance inself and others.

What will I learn?Understand the benefits of effective performance management and the link to business resultsEstablish a framework for managing the performance of othersConsider and set appropriate objectives in self and others aligned to team and organisational goalsExplore the blocks and enablers to changeRecognise when to give formal and informal motivational feedback to team members

What will it cover?The value and elements of performance managementManaging and motivating individual performanceGoal setting and reviewing objectivesGiving and receiving feedbackAction planning

Who is it for?Suitable for supervisors, managers or leaders who need todevelop a range of skills to maximise the effectiveness andproductivity of their teams.

Skills attainedConfidently discuss performance issues with team members Apply effective feedback techniques to drive improvement in your teamMonitor and measure performance against agreed goalsIncrease ability to search for, and assess evidence ofcompetence in an employee’s performance

Course Dates

MANCHESTER6th January4th May6th July

£299 +VAT per person/delegate

Course Dates

MANCHESTER5th January1st March6th September1st November




The Strategic and Inspiring LeaderOverviewThis programme draws upon research completed by Haysrecruitment and CIPD published May 2015, regarding theDNA of an ideal Leader.

What will I learn?Strategic CredibilityBusiness knowledge and Acumen Personal CredibilityCreating a positive environmentCreating a compelling future

What will it cover?The skills and knowledge required in order to understand and contribute to business operations and planning.Macroeconomic issues and trendsAttracting, motivating and retaining talentHow to build a high performance culture

Who is it for?Suitable for leaders who would like some tools and techniques tomaximise employee engagement and create improvements inpersonal, team and organisational effectiveness.

Skills attainedGain clarity about leadership principles, values and ethical boundariesLead with integrity through difficult and pressure-filled challengesHow to be an empowering leader

Course Dates

MANCHESTER27th January23rd March25th May27th July27th September23rd November


Delivery Through PeopleOverviewThis course will provides you with a sound overview of whata manager needs to know, and how to use it in order todevelop constructive working relationships build on mutualtrust and respect. You will gain a clear understanding of thedifferences between leadership and management and thequalities needed to be successful at both.

What will I learn?Understand the skills and behaviour of successful managers Open and maintain strong lines of communication with your teamCoach staff using the GROW modelUnderstand your current use of time, identifying strengths, weaknesses and barriersSet SMART objectives and identify motivating factorsUnderstand the process of change and its impact on the organisation

What will it cover?Leadership and ManagementCommon management pitfalls and how to overcome themEffective delegation and gaining cooperationMotivational techniquesManaging and coaching for effective performanceCommunicating effectively

Who is it for?Suitable for individuals who are responsible for directly managingother people, whether new to the role or as a refresher forexperienced managers who with to explore best practice incommunicating, motivating and leading others.

Skills attainedIncrease confidence to develop and apply your own skills in line with management best practiceA clear understanding of your roles and responsibilities as a manager and adapt your style accordinglyThe ability to clarify, monitor and review performance against agreed objectivesCommunicate more effectively with staff and senior managers

Course Dates

MANCHESTER7th January3rd March5th May7th July




Managing TeamsOverviewThis course will help you to manage different types of teamsand work groups effectively by providing tools andtechniques to enable leaders/managers to improveperformance and achieve business impact through others.

What will I learn?Identify different types of teams and barriers to effective workingRecognise the characteristics of different team roles, their strengths and weaknesses and the implications for effective team workingUnderstand how individuals with different team role profiles work together to create high performance teamsUnderstand how to make effective use of the resources contained in the teamManage team conflict effectively

What will it cover?Team types and purposeTeam roles and characteristicsRole of team leaderTools and techniques for managing teams effectivelyIndividual conflict styles, escalation and resolutionAction planning

Who is it for?Suitable for leaders, managers or supervisors of teams or workgroups who require some practical tools and techniques toachieve team performance and engagement.

Skills attainedIncrease confidence in managing diverse teams and individualsBuild positive relationships with their teamBecome a more emotionally intelligent managerEnhance effective feedback, problem solving and communication skills

Course Dates

MANCHESTER29th January27th May29th July29th September25th November


The Effective People ManagerOverviewThis course will help you develop the knowledge and skillsneeded to carry out your responsibilities as managers ofpeople so that the organisation successfully achieves itsobjectives in line with its stated values and policies.

What will I learn?Understand clearly your role, duties and responsibilities as line managers and the personal values you bring to the roleWork within the rules, procedures and policies which govern the way you manage your staffManage and develop the performance and output of each member of staff in line with the company’s Equal Opportunity and Diversity policiesAgree and set high quality standards and stretching performance objectives for you and your teamWork more proactively to maximise resources and identify and solve problems

What will it cover?Defining roles and responsibilitiesUnderstanding people management policies and proceduresManaging Equality and Diversity issues effectivelyImproving performance; goal setting and problem solvingCommunicating for impactAction planning

Who is it for?Suitable for newly appointed supervisors, managers or team leaderswho are new to the role or who would like some refresher training inthis area.

Skills attainedIncreased confidence in your role and continuing development as a line managerIncreased your motivation to make a positive impact in your new roleEstablish and maintain productive and effective working relationshipsStrengthen your communication and problem solving skills

Course Dates

MANCHESTER28th January24th March26th May28th July28th September24th November



Self Confidence & CourageAll courses can be customised for in-group/company training

Train the Trainer Part 1OverviewThis course is ideal for staff who are new to training deliveryor experienced staff who would like a refresher.

What will I learn?Understand how and why we learnRecognise the importance of trainingSet measurable aims and objectives for a training sessionPrepare for a training session through task analysisRefresh knowledge of key interpersonal skills and their application as a trainerBe aware of a range of training activities and to practice selected activities

What will it cover?Learning StylesBehavioural scienceExperiential learningEffective use of ice-breakersPlanning a training sessionHow to trainUsing behavioural profiling tools

Who is it for?Either those new to delivering training or requiring a refreshercourse.

Skills attainedKnowledge of learning stylesKnowledge of using behavioural profiling toolsHow to plan and deliver an engaging training sessionHow to set measurable training objectives

The Effective CommunicatorOverviewThis course will help you create more effective businessrelationships which are fit for purpose, and enhance yourcommunication skills using a wide variety of communicationmediums.

What will I learn?Understand your own personal communication style and how it impacts on those around youIdentify the behaviours associated with good working relationshipsUse your communication style to influence others and develop more effective relationshipsUnderstand the impact of relationships on personal performance, on colleagues and clientsDeveloped your own ‘toolkit’ for tackling challenging communication situations

What will it cover?What is effective communication?Understanding perception and different communication styles, behaviours and impactManaging barriers to effective communicationDealing with challenging communication situations (an opportunity to discuss real issues)Action planning

Who is it for?Suitable for individuals who need to communicate regularly andare looking for tools and techniques to help them do so effectively.

Skills attainedEnhance your listening and questioning skillsDevelop your ability to build strong successful working relationships using robust communication skillsIncreased self-awareness of your preferred communication style and it’s impact

Course Dates

MANCHESTER3rd February28th April3rd August5th October2nd December


Course Dates

MANCHESTER2nd February1st June2nd August4th October1st December



Self Confidence & CourageAll courses can be customised for in-group/company training

Developing Personal Impactand Presence OverviewThis course will help you develop skills and approaches tobuild a positive impact in your personal and professionalrelationships.

What will I learn?Understand yourself and the impact you have on others.Develop your own personal brand.Apply a range of tools and techniques to improve your personal presence and impact.

What will it cover?What is impact & presence and why is it important?Understanding yourself - values and motivations affecting your personal presenceDeveloping a personal brandUnderstanding your impact on othersMaking yourself memorable

Who is it for?Suitable for individuals who wish to understand their impact onothers and develop more productive relationships with others.

Skills attainedIncreased self-awareness of your impact on others and put in place strategies to adapt your approach in different situationsImproved interpersonal and productive relationships with others

Course Dates

MANCHESTER24th February27th April28th June24th August



Commercial Awareness ProgrammesAll courses can be customised for in-group/company training

Influencing and Persuading SkillsOverviewThis course will provide you with the practical skills and toolsto help you build and maintain positive and reciprocalrelationships with others in a variety of circumstances.

What will I learn?Understand your current style of influencing and how it impacts on othersHow to manage interactions with others more efficientlyDevelop strategies to influence effectivelyHow to reduce resistance and eliminate conflict

What will it cover?What is influencing/persuading?Influencing behaviours and stylesPersuasive communication (words, tone and body language)Strategies and techniques for influencing effectivelyAction planning

Who is it for?Suitable for individuals who wish to enhance their influencing skillsin a positive way to help them achieve greater impact.

Skills attainedIncrease your confidence and self-esteem when communicating with othersImprove your communication skills for greater impactEnhance key interpersonal skills essential to influence other people positively

Train the Trainer Part 2OverviewThis is the 2nd part of our train the trainer programmeencompassing how to ensure that your training delivers(ROI).

What will I learn?Explore methods of identifying training needsDesign a well-structured training session that meets the needs identifiedDiscuss appropriate delivery methods and explore ways of handling delegates in challenging situationsIdentify ways to evaluate the effectiveness of the learning and its transfer to the workplaceRelate training to business performancePractice the delivery of a training session to a group of delegates receive feedback and draw up an action plan for future training delivery.

What will it cover?The role of the trainerTraining needs analysisDelivery of trainingHandling difficult delegatesActive participatory methodsThe role of evaluation in trainingReturn on investment in training (ROI)

Who is it for?Experienced trainers who would like a refresher or delegates whohave attended part 1 of the OSR train the trainer programme.

Skills attainedHow to analyse training needsDealing with challenging delegatesHow to demonstrate return of investmentTraining evaluation

Course Dates

MANCHESTER25th February29th June25th August27th October7th December


Course Dates

MANCHESTER26th February29th April30th June26th August



Commercial Awareness ProgrammesAll courses can be customised for in-group/company training

Business Development forProfessional StaffWhat is business developmentWhat is selling?Understanding the buying processUsing the structured sales technique

Building your contact baseContacts and potential opportunitiesOvercoming reluctance to networkMeasuring success

Where do you start?TestimonialsMarket ResearchUsing statisticsUnique selling points

Where do you start?Analysing your businessSetting up collaborative relationshipsNetworking for business success

Enhancing your negotiation styleKey skills of negotiationNegotiating for different situationsIncrease the possibility of win-win outcomeDevelop a collaborative negotiation style

Using Social Media to grow your businessLinked InTwitterFacebook

This programme is ideal for Business Professionals who aretasked with developing/growing sales opportunities.

Skills attainedImproved sales skillMarketing skillsNegotiation skillsSocial media

Course Dates

MANCHESTER2nd March1st May5th July


Discovering your Natural StyleHow to achieve more in your business and personal life!

OverviewThis programme will assist attendees to build resilience andeffectiveness through developing strong relationships.

What will I learn?Discover who you are naturally?What is your natural fit?What is your contribution?What questions should you be asking?

What will it cover?The 4 perspectives of successHow to build great relationshipsHow to create the visionBe results focusedA strategy for effectiveness Discover how to use the Tetramap® behavioural model

Skills attainedBe more decisive driven and focusedHave a process for strategic thinkingBuild strong sustainable relationshipsAttract others to your inspiring visionDelegates will leave with their own referral profile

The programme will help delegates to explore to use the 4 perspectives of success to achieve their desiredbusiness/professional goals for the coming year. Each person will leave the programme with a clear plan toenhance their natural abilities and reveal their full potential.

Course Dates

MANCHESTER3rd June4th August26th October6th December



Cultural Awareness OverviewTo improve working relationships by increasing awareness ofthe similarities and differences between staff and develop agreater understanding of the policies which support this.

What will I learn?By the end of the session, you will have:Explored how values and beliefs impact on behaviourIdentified how our organisational values are demonstrated in our working environmentDescribe what the Equal Opportunities Framework entails and our responsibilities within itEnhanced your understanding of the main elements of the Equality Act.

What will it cover?Values and BeliefsHow our individual values and beliefs impact on our behaviour.The importance of organisational values and the implications for how we work on a day to day basis

Understanding our approachWhat is meant by Culture, Diversity, Equal opportunities plus wider diversity terms and definitionsThe business, moral and legal case for diversityUnderstanding our responsibilities in the context of an EO policy

Understanding the Legal ContextOverview of Equality Act, Prohibited Conduct (direct and indirectdiscrimination, harassment, victimisation), Positive Action, Genuine Occupational RequirementCase study experience

Course Dates

MANCHESTER23rd April30th June


Cultural Sensitivity – A guide toThe Business Culture of theGulfOverviewThis programme will assist UK companies wishing to trade inGulf Markets. It will provide business with knowledge ofcultural values and beliefs and essential business etiquette.

What are the learning outcomes?Arab cultural values and beliefsThe Bedouin ethos – cultural influences and originsHospitality and generosityThe 5 Pillars of IslamSocialising and hostingBuilding the sales opportunity

What will it cover?Arranging business meetingsPresentationsBusiness etiquetteGeneral cultural behaviourThe physical The follow up

Who is it for?This course has been developed by experts who have workedand completed business negotiations and traded in the Gulfregion. It will arm any professional with the key knowledgerequired to completed business in the Gulf.

Skills attainedIncrease confidence in working with organisations in the GulfEnhance communication skills

Course Dates

MANCHESTER5th April8th September3rd November


Cultural Sensitivity TrainingAll courses can be customised for in-group/company training


Olive BranchAll courses can be customised for in-group/company training

‘Success is liking yourself, liking what you do and liking how you do it’ – Maya Angelou

The Olive Branch The Olive Branch is geared towards professional business woman in Middle Management who wish to successfully develop their skills that will have an impact on their professional development and enactment?

Research has revealed women account for a least 22% of Executive Committees and 55% hold VP or SVP positions in line roles? Mckinsey Report, Women in the Economy, 2012

What can The Olive Branch offer?The 2016 Olive Branch programme offers women theopportunity to make the right choices enabling them tosucceed within the organisation and as an individual. Theworkshops will equip individuals with essential skills andenhance personal values.

What will you learn?The Olive Branch workshops are all about supportingfemale talent and will incorporate;

Managing our ValuesImpact and PresenceInnate Skills and Abilities What makes you unique?Managing Change for Success

The Olive Branch modes of delivery will comprise of:5 Development workshops over 5 months supported and facilitated by OliveStrachan and our experienced team of OSR facilitators

1:1 Coaching for each delegate

Exclusive membership to the Olive Branch Group on Linkedin


Training EssentialsOSR Bite Size ChunksEasier to digest….Its fast and it delivers results!

High impact bespoke 120 to 180 minute learning sessionsthat support and meet the demands of today’s modernworkplace.

Bite-size learning can be delivered in almost anyenvironment and provides a fresh and innovative approachthat stimulates and focuses individuals.

Appealing to a wide range of learning styles and emotionalintelligences the bite size approach is:

Fresh & focusedChallenging & inspiringFun and excitingEffective & productive

Focused on the needs of your business, bite sized speedtraining is a concept designed and delivered byexperienced Training & Development specialists, to helporganisations develop people’s potential and achievebusiness success.

Key benefits of bite-sized SPEEDtraining:

Short – pacy sessions, designed to inject enthusiasm & commitment – short, sharp learning tipsPractical – lots of tips and techniques that people can use immediately. Energising – sessions designed to refresh and motivateyour staff. Interactive, engaging and fun! Efficient – accessible to all delegates, at a time to suit your business (as easy and as quick as going to a meeting), delivered on site (so no traveling involved)Delivers – working with you, we tailor each workshop totackle the business issues that challenge you the most.

If you don’t see exactly what you arelooking for, please ask – we cancustomise sessions to meet yourneeds…

The Bite Size Experience Theme

Communication:Module 1 Advanced CommunicationModule 2 Emotional IntelligenceModule 3 Influencing and PersuadingModule 4 Core Communication Skills

(Questioning, listening, body language and empathy)

Training and Coaching: Module 1 Coaching StaffModule 2 One-to-OneModule 3 Presentation SkillsModule 4 Developing your staff

Performance Management: Module 1 FeedbackModule 2 Dealing with poor programmeModule 3 Setting ObjectivesModule 4 Motivation

Leadership: Module 1 EmpowermentModule 2 MotivationModule 3 DelegationModule 4 Leading change

People Management: Module 1 Absence ManagementModule 2 Bullying and HarassmentModule 3 Managing ConflictModule 4 Diversity Awareness

Essentials of Management: Module 1 Time ManagementModule 2 DelegationModule 3 Motiv ationModule 4 Team Work

Dates and times to suit your organisation and to accommodate your staff development requirements


How to BookBooking FormPlease contact us to request a booking form and return it to us.

Phone Customer ServicesPlease contact our Customer Service team on:+44 (0)161 209 3950 / +44 (0)161 209 3949 who will be able to take your registration details.

Payment TermsPayment must be received before the start of the course or within 30 days of invoice date, whichever is thesooner. International bookings will not be confirmed until payment has been received.We accept payment by direct credit, cheque or selected credit/debit cards.

Cancellations, Transfers and Non-AttendanceAll cancellations and requests to transfer must be made in writing either by email or letter and will beacknowledged in writing.

TransfersThere is no charge for transferring to an alternative course date, provided the request is received 31 or moredays before the start of the course. Requests to transfer received 0-30 days before the start of the course willbe subject to a £50 transfer fee.

CancellationsThere is no charge for cancellations received 60 or more days before the start of the course.

Cancellations received 31-59 days before the start of the course are subject to a cancellation fee of 25 percent of the course fees.



If the participant fails to attend the course, the full course fees are payable.

We reserve the right to cancel a course programme at any time and offer an alternative date, a credit or arefund without any liability for consequential or indirect loss. Programmes are correct at the time of going toprint. However, alterations may occasionally be necessary due to circumstances beyond our control. Viewsexpressed by course and personal tutors are their own. OSR do not accept any liability for advice given orviews expressed by them or in any notes or documentation provided to course delegates.

Provided by Olive Strachan Resources Ltd.


Testimonials "I have worked with Olive for the past 4 years and she is the consultant I would recommend. She uses knowledge of thebusiness world and her expertise in the HR field to coachindividuals to reach their full potential."Irene RiadRegional Learning and Development Manager, British Council East

“The lessons Olive teaches stay long in your memory becauseyou can recall numerous valuable examples she throws at heraudience wholeheartedly.” Ivana Djurisic, Innovation and Management in Arts and Education

“We find Olive to be extremely engaging with an innate ability tomake our training informative, interesting and relevant.” Michelle Leitch, Practise Manager, JB Leitch

“Olive is a skilled trainer and facilitator provided excellenttraining services support to us.”Martin Addison, CEO of Video Arts Group

“I have worked with Olive on Insider events and she has been abreath of fresh air, bringing HR to life across the city.”Rupert Cornford, Features Editor, North West Business Insider

“Olive provided very informative, exciting sessions on theManaging Skills Training programme. I benefitted from herexpert knowledge and creative way of presenting her skillsprogramme. I would recommend Olive and OSR TrainingConsultancy for any business who would like an injection offresh ideas and fun in the complex art of management skills andtraining.” Sue Cole, Teacher of English at British Council, Hong Kong

“Olive’s amazing energy and inspirational approach make all thedifference for the participants. Having worked with Olive onseveral occasions has made me feel challenged, inspired andencouraged to take action, move forward and achieve whateverI wish to with full confidence.” Larisa Halilovic, Director. British Council, Ljubljanska 9, Sarajevo, 71000, Bosnia and Herzegovina

“Each training session is success guaranteed. Olive alwaysmakes the training very interesting and energetic, and sheengages exceptionally well with all candidates. Olive is one ofthose very rare people, able to make her audience open up andget involved in the training.” Mark Aldridge, Louvre Hotels Group UK, Head of Operations - Northern Europe

“Olive Strachan is inspiring and fun to work with. Herenthusiasm, electric personality and approach has helped IrwellValley embrace diversity performance and overcomechallenging and often sensitive colleague issues. She is one ofthe few people I enjoy look forward to working with.”Tom Mannion, CEO Irwell Valley Housing Association Ltd

“Olive is a true professional, she is able to diagnose yourbusiness needs accurately and deliver creative solutions tomeet those needs. I hired Olive to design and deliver a full daycorporate team development session which she deliveredsingle handedly. Olive has a real ability to connect and engageher audience.” Gail Haworth FCIPD, Senior HR Partner

“Whether Olive is delivering a mixed-group workshop or teamdevelopment sessions or delivering a keynote speech to a largeaudience, she achieves impact and engages the audience.” Larisa Halilovic, Director. British Council, Ljubljanska 9, Sarajevo, 71000,Bosnia and Herzegovina

“Olive is highly adaptive to different people and cultures andwidely respected and liked. She has a wealth of experience andtechniques, which perfectly complement her energy and stronginterpersonal skills. She makes learning and developmentinspiring and fun but is equally adept in communicating ‘hardmessages’ in a sensitive way. ” Andrew Glass, Country Director British Council, Thailand

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