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Six Sigma in Metals and Mining Production using PI-ProcessBook and PI-SQC Session Alexandre Oliveira Votorantim Metais Zinco S/A Ricardo C. Vieira Cybertécnica (OSISoft partner in Brazil)

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Page 1: Oliveiram Votorantim - OSIsoft

Six Sigma in Metals and

Mining Production using

PI-ProcessBook and

PI-SQC Session

Alexandre Oliveira

Votorantim Metais Zinco S/A

Ricardo C. Vieira

Cybertécnica (OSISoft partner in Brazil)

Page 2: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 2

Table of Contents

• Objective

• The Votorantim Group

• Continuous Improvement Strategy

• Managing Process Inputs

• DMAIC – An Approach to Reduce Variability

• Process Focus of Six Sigma

• Define Phase

• Measure Phase

• Analyze Phase

• Improve Phase

• Control Phase

• Implementing the PI ProcessBook

• Benefits for Our Business

Page 3: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 3

Objective

This presentation have the main objective to present how Votorantim

Metais Zinco implemented the Process Management Road Map based on

Six Sigma Methodology and supported by OSISoft PI ProcessBook helping

control the process in order to be stable and capable focused on production

volume, yield and process efficiency outputs.

P R O C E S SPRODUCT

OR

SERVICE

ENVIONMENTMETHOD

MEASUREMENTMATERIALSMACHINE

Expected Result

We know that each parcel

varies by the time

LABOUR

LSL USL

TARGET

INPUTS

INPUTS

OUTPUT

Control

Volume

Page 4: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 4

Votorantim Group

Is one of the largest economic groups in Brazil, with an annual gross income of USD 7.0 billion in 2003.

The Group’s companies are market leaders or have outstanding participation in the production of cement, cellulose, paper, aluminum, zinc, nickel, long steel, bio-oriented polypropylene film, chemicals and orange juice.

The Group also has an outstanding participation in the electric energy sector, directly generating this important power to supply its industries, and indirectly through interests in public distribution service and sale of electricity.

In 2001, the group started its internationalization process, acquiring cement companies in Canada and the US.

The search for new business that generate long-term value has also been a concern of the Votorantim Group, which has been adding new activities, including biotechnology and information technology.

Loyal to its high social and environmental awareness, the Votorantim Group has allocated resources to these areas, investing in the improvement of the communities where it operates through several education, cultural, health and environment programs.

Find out more about the Votorantim Group at http://www.votorantim.com/site/en_default.asp.

Page 5: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 5

Votorantim Metais

• Votorantim Metais’ operations are focused on mining and metallurgy of zinc, nickel and

long steel.

• The company’s activities in these markets are supported by a solid operational structure,

which includes eight proprietary plants and mines, located in the states of São Paulo,

Rio de Janeiro, Minas Gerais and Goiás, and in Lima, Peru, which employ more than

7,000 direct workers and 1,500 permanent indirect ones.

• It is leader in the production of zinc and electrolyte nickel in Latin America and the third

largest producer of long steel in the Country.

• In 2004, the company reported net earnings of USD 1.25 billion, 56 % higher than in

2003. Between 2002 and 2004, it invested USD 920 million in the expansion of its

production capacity, acquisition of companies, technological modernization, energy

generation and environmental initiatives.

• In order to reach an internationally recognized quality standard, Votorantim Metais

continually invests in the expansion of its production capacity, in employee personal and

professional growth, proprietary generation of at least 50% of electric energy,

development of proprietary technologies and mineral research and appropriate

environmental management, which enables the company to operate in a responsible

manner among the communities where it has a presence.

Page 6: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 6

Votorantim Metais

Central Office

Steel

Nickel

Zinc

Page 7: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 7

Fundamental Concepts

– Measuring variation means that we can clearly define how well we are meeting CTQ requirements.

– By observing or measuring the process over time you can determine the mean and standard deviation, and therefore the performance of the process against customer requirements.

– Sigma requires that we measure two elements:

• Process Performance

• CTQ requirements

– The goals of Sigma Business Improvement are to center the process well within CTQ requirements through reducing variation, first by eliminating special causes of variation, and then the common causes.

leading to …

Page 8: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 8

… Quantum Change

Time

Defe

cts

and W

aste

Process Improvement

Current State

New State

Improvement Period

Page 9: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 9

The starting point – Main vision:

– What is important for the stakeholders?

– What we need to keep and improve our market share at all metals business?

– How maximize Business Value Added?

Main indicators Deployed from the stakeholders visions & requirements

– Production Volume;

– Overall Yield;

– OEE (Overall Equipment Efficiency) – Quality, Performance, Availability and Usage.

These are the new CTB’s – Critical for our Business!

Continuous Improvement Strategy

Page 10: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 10

Continuous Improvement StrategyThe Continuous Improvement Strategy is compromised of four elements:

• Business

• Technical

• Cultural

• Implementation

It encompasses comprehensive and proven set of tools and techniques applied in a consistent, systematic fashion to enable us to better solve problems and optimize processes in all functional areas.

The major focal points are:

1) Eliminating waste

2) Reducing variability

3) Driving innovation and growth

Page 11: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 11

How implement the Vision (our needs):

Deployed from the stakeholders to the Plant Operations

• Understand the process flow;

• Identify the main outputs that impacts at our CTB’s (Process Y’s);

• Identify the “vital feel” variables (Process inputs – X’s) whose

impacts these Y’s;

• Reduce or remove special causes from the vital X’s;

• Keep the vital X’s under control Y’s in accordance with the goals;

• Continuous process improvement focused at business challenges.

Continuous Improvement Strategy

Page 12: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 12

The Process Management Road Map

Why?

Process control optimization and the principal these controls

became more effective and improve the performance. Obtain a new

stabilization level for the plant processes

How?

Guaranty that all processes in the plant will be mapped and the

variation sources are well identified, analyzed, and controlled,

resulting on a stabilized operation.

The management way is defined by the Technology vs. Control

Matrix vision.

Managing Process Inputs

Page 13: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 13

Managing Process Inputs

The basic premise of variation reduction is that sources of variation can

be:

• Identified

• Quantified

• Eliminated or Controlled

Few Input Variables typically have an

extraordinary influence on the Output

Page 14: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 14

DMAIC – An Approach to Reduce Variability

• DMAIC = Define, Measure, Analyze, Improve & Control

• Customers react to variances not averages … Customers remember

what they react to … Averages tell little about customer experience…

• Businesses do not excel managing averages…Businesses are negatively

impacted by extremes in the variation of a process

• The variance in a process must be minimized to drive dramatic

improvements in performance

LSL USL

PoorProcess

Capability Increases Cost

LSL USL

ExcellentProcess

CapabilityReduces Cost

Average Average

Page 15: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 15

DMAIC is a Proven Methodology to Achieve

Cost ReductionDefine Customer Requirements

Clearly Scoped Projects (Aligned to

Business Strategy)

Define

Mistake Proof the Solution (Poka-Yoke)

Standardize The Process Control

Validate and Pilot the Solution

Implement Improvement PlanImprove

Identify, Verify, and Quantify Root Causes

Establish Improvement TargetsAnalyze

Calculate Sigma Level

Determine Process Capability

Actual Process Performance

Measure

ANALYZE

MEASURE

DEFINE

CONTROL

IMPROVE

RECOGNIZE

STANDARDIZE / INTEGRATE

DMAIC = Define, Measure, Analyze, Improve & Control

Page 16: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 16

Six Sigma Problem Solving Approach

Practical Problem Statistical Problem

Statistical SolutionPractical Solution

Measure Analyze

ImproveControl

y f x x xk= ( , ,..., )1 2

Page 17: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 17

Process Focus Of Six Sigma

• Inputs (X1, X2 . . . Xn)

• Independent

• Cause

• Symptom

• Control

• Output

• Dependent on Input

• Effect

• Problem

• Monitor

ProcessX’s Y

Determining the critical X’s & controlling the X’s to guarantee the Y’s

How Y=f(X) Relates To A Process

Page 18: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 18

Dynamics of the Optimization Model

The Funnel Effect

Optimized Process

10 - 15 X’s

8 - 10 KPIVs

4 - 8 Key KPIVs

2 - 5 Key KPIVs

30 - 50 Inputs (X)

Eliminate Waste

Identify Process CTQ (y)Define Phase

Measure Phase

Analyze Phase

Improve Phase

Control Phase

Page 19: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 19

The Define Phase

• Identify process to be improved

• Identify the customers, their needs and requirements

• Quantify the gap(s) between process outputs and customer requirements

• Define the performance standards or measures

• Establish project objectives

• Ensure resources are in place for the improvement project

Primary responsibility of Project Champion and BB

Page 20: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 20

Measure Phase

Recuperação de

Zinco – PH 7

Efluentes

Cal

Decantador

Floculante

Rio

São Francisco

Tratamento

Residual

PH - 9

Decantador

Cal Floculante

Dique de

Segurança

Filtração

Tratamento

Residual

Filtração

Lama PH7

7

Filtrado Primário +

Sol. Secundária

Repolpamento

da Lama PH 7

Control Volume

Process Flow

Diagram

Page 21: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 21

Measure Phase

Etapas

1) % de sólidos

2) Ph da polpa de alimentação

3) Temperatura

4) Pressão de alimentação

5) % de sólidos no under dos

ciclones

6)Nível dos tanques de alimentação

7) Temperatura da polpa

8) % de sólidos no over

9) % de sólidos na alimentação

13)Espessura da torta

14)Vida útil dos tecidos

15)Amostra não representativa

16) Sequência de funcionamento do

filtro

21)Pressão de água de

pressurização

MAPEAMENTO DO PROCESSO

Filtração do silicato

X's Y

Recebimento de polpa

Concentrado (205 B/C)

Ciclonagem

Filtração do silicato

Repolpamento

Umidade na torta

TÍTULO: CÓDIGO:

ÁREA: GREEN BELT: patrocinador:

10 10 10 10 10

10 10 7 10 9

3 5 3 3 4 40

5 3 3 3 4 40

7 7 10 7 8

7 7 7 7 7

7 10 10 10 9

10 10 10 10 10

5 10 10 3 7

7 10 7 5 7

10 5 7 5 7

10 10 10 5 9

7 7 10 7 8

5 3 3 3 4

7 10 7 10 9

7 7 10 10 9

7 7 10 7 8

7 10 10 10 9

5 10 10 10 9

3 3 3 3 3

5 10 10 3 7

5 7 7 7 7

7 10 10 10 9

3 10 10 5 7

3 3 3 3 3

5 7 3 3 5

R E A C

45

LEGENDA: 10 - Correlação Muito Forte 7 - Correlação Forte 5- Correlação Moderada 3- Correlação fraca

40

Polpa de silicato/precipitado com pH entre 2,8 - 3,285

Tipo de neutralizante empregado 85

Agitação 78

30

Receb

imen

to d

a p

olp

a

de p

. d

e f

err

o(T

Q 4

68) Polpa de silicato com pH entre 2,8-3,2

73

Vazão de precipitado de ferro 70

pH na polpa de precipitado de ferro 88

Agitação

Temperatura da polpa

Tipo de neutralizante empregado 70

Sintonia da malha de controle de pH

Contaminação do neutralizante

Padronização do set point da malha de controle

Temperatura da polpa

Agitação 77,5

PESO 10 TOTAL

Po

ten

cia

is X

's d

o P

rocesso

de R

ed

ução

das p

erd

es d

e z

inco

in

so

lúvel n

a n

eu

tralização

.

pré

neu

tralização

da p

olp

a d

e

silic

ato

(TQ

401)

Variação da vazão da polpa de silicato 100

Variação da acidez na polpa de silicato 92,5

Teor de ZnH+

MATRIZ DE PRIORIZAÇÃO DO PROCESSO: PROBLEMA PRIORITÁRIO

Perda de zinco insolúvel acima da meta na etapa de neutralização

Angelo F. Martins Alexandre D. de Oliveira

Padronização do set point da malha de controle

MATRIZ DE CAUSA E EFEITO

Projeto Seis Sigma

CMM-TM

12/09/05

Reduzir o teor de zinco insolúvel na torta dos filtros.

UGB - Processos

Neu

tralização

fin

al d

a p

olp

a

silic

ato

/p. d

e f

err

o (

TQ

469)

Agitação

Polpa de silicato/precipitado com pH 3,4 - 3,6

Vazão da polpa silicato/precipitado de ferro

Tem

po

de r

esid

ên

cia

(TQ

s470,4

15,4

14 e

Adição de vapor no tanque 413/414(bombeamento)

Contaminação do neutralizante

Sintonia da malha de controle de pH

Temperatura da polpa

Controle de nível TQ 413/414

70

93

65

70

30

93

100

70

78

93

88

Process Mapping

C&E Matrix

Page 22: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 22

Measure PhaseP

erc

ent

Part-to-PartReprodRepeatGage R&R

100

50

0

% Contribution

% Study Var

Sam

ple

Range

0,10

0,05

0,00

_R=0,0383

UCL=0,1252

LCL=0

1 2 3

Sam

ple

Mean

1,00

0,75

0,50

__X=0,8075UCL=0,8796

LCL=0,7354

1 2 3

Part

10987654321

1,00

0,75

0,50

Operator

321

1,00

0,75

0,50

Part

Avera

ge

10 9 8 7 6 5 4 3 2 1

1,00

0,75

0,50

Operator

1

2

3

Gage name:

Date of study :

Reported by :

Tolerance:

Misc:

Components of Variation

R Chart by Operator

Xbar Chart by Operator

Response by Part

Response by Operator

Operator * Part Interaction

Gage R&R (ANOVA) for Response

Gage R&R

analysis

Measuring the y

and X’s variation

Page 23: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 23

Measure Phase

pH over

Pe

rce

nt

87654

99

95

90

80

70

60

50

40

30

20

10

5

1

Mean

0,560

5,987

StDev 0,9544

N 30

AD 0,300

P-Value

Probability Plot of pH overNormal

696672648624600576

LSL USL

Process Data

Sample N 29

StDev (Within) 18.9653

StDev (O v erall) 15.9191

LSL 600

Target *

USL 700

Sample Mean 602.172

Potential (Within) C apability

C C pk 0.88

O v erall C apability

Pp 1.05

PPL 0.05

PPU 2.05

Ppk

C p

0.05

C pm *

0.88

C PL 0.04

C PU 1.72

C pk 0.04

O bserv ed Performance

PPM < LSL 448275.86

PPM > USL 0.00

PPM Total 448275.86

Exp. Within Performance

PPM < LSL 454402.19

PPM > USL 0.12

PPM Total 454402.31

Exp. O v erall Performance

PPM < LSL 445726.50

PPM > USL 0.00

PPM Total 445726.50

Within

Overall

Process Capability of C1

Zst = 4,5

Zs

hif

t =

1,5 AB

C D

Normality Test for

y’s

Capability

Analysis

Tech vs Control

Matrix

Page 24: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 24

Analyze Phase

vazão

pH

ov

er

400350300250200150100

8

7

6

5

4

S 0,460730

R-Sq 77,5%

R-Sq(adj) 76,7%

Regression

95% CI

Fitted Line PlotpH over = 3,544 + 0,01090 vazão

y f x x xk= ( , ,..., )1 2

Flow

0,70

0,45

0,20

[Zn]

128

124

120

[H+]

84

81

78

Temp

184182180

90

85

80

0,700,450,20 128124120 848178

Yield

Matrix Plot of Flow; [Zn]; [H+]; Temp; Yield

Regression

Analysis

Statistically links key input variables with key output variable

Page 25: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 25

Improve Phase

Validate and Implement Solution using tools such as:

– Optimization DOEs

– Action Plan Based on 5W+2H

– Alternative Solutions Matrix

– Cost Benefit Analysis

– Piloting Solution

– Implementation

Optimized Process

From 8 - 10 KPIVs

to

4 - 8 Leverage KPIVs

Continue Eliminating Waste

Page 26: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 26

Control Phase

690675660645630615600

LSL USL

Process Data

Sample N 29

StDev (Within) 7.14055

StDev (O v erall) 8.63629

LSL 600

Target *

USL 700

Sample Mean 645.753

Potential (Within) C apability

C C pk 2.33

O v erall C apability

Pp 1.93

PPL 1.77

PPU 2.09

Ppk

C p

1.77

C pm *

2.33

C PL 2.14

C PU 2.53

C pk 2.14

O bserv ed Performance

PPM < LSL 0.00

PPM > USL 0.00

PPM Total 0.00

Exp. Within Performance

PPM < LSL 0.00

PPM > USL 0.00

PPM Total 0.00

Exp. O v erall Performance

PPM < LSL 0.06

PPM > USL 0.00

PPM Total 0.06

Within

Overall

Process Capability of After Improvement

New Capability

Analysis

Zst = 4,5

Zs

hif

t =

1,5 AB

C D

Revised Control

Plan

New Tech vs

Control Matrix

Page 27: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 27

Implementing the PI ProcessBook

Question

How does the RTPM can help Votorantim

Metais implement 6?

Page 28: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 28

RTPM Implementation

• 7 PI Servers, 45000 Tags

• 186 Clients (ProcessBook, Data Link and SQC)

• 24 Interfaces (OPC, DDE, RelDB, PItoPI)

TM

VZ

MA

JF

BM

NQ

SM

Page 29: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 29

Off Line SPC

Control System

Data Report

Statistical Software

Exceptions Report

1 Day

Page 30: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 30

Real Time SPC

Exception ReportControl Chart

PI Server

Clients

Page 31: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 31

SPC Displays and Reports

Page 32: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 32

SPC Displays and Reports

Control Charts Histogram

Page 33: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 33

What is a Contol Chart?

Upper Specification Limit

Lower Specification Limit

Average or Target Value

Upper Control Limit

Lower Control Limit

}

}

2

1

6

Page 34: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 34

SPC Displays and Reports

Statistics Exceptions

Page 35: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 35

SPC Displays and Reports

Page 36: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 36

SPC Displays and Reports

Process Tag

Annotations

Page 37: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 37

SPC Displays and Reports

SPC Display

Excel Report

Page 38: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 38

Example

Before PI

64%

After PI

70%

Zinc

H2O

Mixture

Vacuum

Reject

Zinc Filtering

9.4%

Plus Zinc

Page 39: Oliveiram Votorantim - OSIsoft

Copyright © 2006 OSIsoft, Inc. Company Confidential. All rights reserved. 39

Benefits for the Business

• Standardized control processes for all Metals Plants;

• Process operations focused on KPIV’s which impacts on y’s;

• Only one way to understand the Process Variations;

• Quick response when out of control “signals” appears at select control charts:

– Process Tag Annotations

– Control Charts views

– OCAP shortcut

• Easy way to manage the data – displays and reports;

• PI ProcessBook data base complete usage for Continuous Improvement strategies;

• Turn into reality the SPC for plant floor: Operators and Supervisors day-by-day tool – the DMAIC Control phase.