The Financial Ombudsman Service

project backgroundsignage and internal graphics impact of PPI scandal

project scope • 2 connected towers • 10 floors x 30,000 sqft• 86 meeting rooms• multiple departments

• Illustrate the diversity of our customers and where they live;the length and breadth of the UK

• Reflect the Ombudsman’s brand values• Human not corporate

The brief

Directional signage and internal graphics

Directional signage and internal graphics

festivals

hills and mountains

food

railway stations

bridges

streets

Floor themes and graphics

wye

swale

margate

Meeting rooms

Way finding

Directional signage and internal graphics

internal graphics - recycling

Outreach: collaborative projects with Headway East London