New Features in Version 2.x - Manage Mixed Networks: eDirectory, Active Directory, GroupWise, Exchange

• Use HD to provide a controlled interface for your Help Desk Operators

• Distribute standard Tier One Help Desk Operations to a larger number of non-technical people without worrying about them accidentally creating "distress" in your life by using NWAdmin and ConsoleOne®.

• Train your Tier One HDOs on how to use HDU in under 15 minutes!

• Increase user and administrator satisfaction

Provides a Win32, ‘RIGHTS REQUIRED” utility that allows you to control what options appear in the user administration screen.

Provides a restricted, intuitive interface for Help Desk Operators (HDOs).

Allow local administrators to:

• enable/disable accounts, • change NDS and GroupWise passwords, • change NetMail 3.x values, Group Membership, GroupWise• Distribution Lists and and much more from a simplified

interface

Web-Based Interface forFOUR modules

1 Help Desk User Management

User Self-Service

Account Create/Manager

Contact List

2

3

4NDS/eDir

GroupWiseThrough LDAPand eDir APIs

Through Win32

APIs

Browser Proxy Service

AD, Exchange, Notes, OpenLDAP

Version 2.0

Through LDAP

N NetMail l

1. Help Desk User Management (HD) - Provides Help Desk Operators with the ability to carry out the “TOP TEN” user administration tasks - in a WEB browser – NO NDS/eDirectory rights required!

2. User Self-Service/Self-Administration (USS) – Allows you to set which user eDirectory fields can be updated/modified by a user in the Web Interface.

3. Account Create/Manager (AC) – Allows HDOs to create users based on eControl profiles and eDirectory templates. Allows users to sign up and auto-create an account from a WEB form.

4. Contact Lookup (CL)- Allows users to retrieve configured information from eDirectory (phone numbers, etc.)

• Disable / Enable eDirectory Account• Disable / Enable NetMail – Expire

GroupWise• Reset Password• Group Memberships• Organizational Roles• GroupWise Distribution Lists• GroupWise Options• Password Restrictions• Login Restrictions• Login Script• Intruder Lockout• Identification

• Automatically create account based on eDirectory template (home directory, group membership, container, etc.) and eControl Account Create Wizard Profile (naming convention and all other components not covered in eDirectory template)

• Customisable user required fields (first name, last name, middle initial, phone number, mobile number, etc.)

• Creates user name with specified naming convention and requires unique name in eDirectory and GroupWise system(s)

• (USS-AC) Allows Web-form account creation based on registration system information (version 2.0)

• Subscribe/Unsubscribe from GroupWise Distribution Lists

• Select Challenge-Response Phrases and provide answers for Web-based password change

• Edit eDirectory fields (including extended Schema values) that have been enabled by the Administrator (mobile number, pager, etc.)

• Version 2.x will provide support for Secure Forms Processing (Vacation Request, etc.)

• Windows 2000 or 2003

• IIS 5 or 6

• A Security Certificate for SSL (optional)

• Microsoft Message Queuing (MSMQ)

• Novell Netware Client 4.9 (minimum)

• Novell GroupWise 5.x or 6.x

• MSDE or eDirectory Extension to provide “Forgot

My Password” Self-Service

• Novell NetWare, OES, SUSE Linux, Windows

• LDAP version 3 needs to running on your server (NLDAP)

• NDS Version 8.5 or any version of eDirectory

• Local copies of Replicas to be accessed (recommended)

• Novell eDirectory• Novell GroupWise

• Novell NetMail

• Microsoft Active Directory

• Microsoft NT Domains

• Microsoft Exchange

• Lotus Notes (version 3.0)

• Open LDAP

• SQL/MySQL, etc.

• Custom applications

eControl