on the edge reading - innocent drinks - joe mcewan
DESCRIPTION
Topic: How to inspire a meaningful connection with your community – an innocent drinks story Joe tells the inspiring story of the innocent brand from West London start up fourteen years ago to its position as number one smoothie brand in Europe today, demonstrating that a willingness to communicate openly and naturally with consumers at every touch point is key to building an engaged community of consumers. * The secrets behind innocent’s success at engaging consumers * How to implement and sustain an outstanding customer-engagement strategy * How to combine the online vs offline interaction for optimal results * Top 5 community development lessons that can be transferred across any industryTRANSCRIPT
Looking after the guys who pay our wages
Joe McEwan
Head of Digital & Communities
@joemacyouwon
we were social before social media
Village fete snap
some things we’ve learned
keep it human
some things we’ve learned
Our peaches & apricots smoothies claims to be new for summer. It’s definitely not summer. Whoops. We’re getting the packaging changed as we type. Sorry for any confusion.
They’re cupcakes, you muppet.
show you’re listening
some things we’ve learned
Consumer UpdateHighlights from all of our contact
channels channels
3rd best-selling recipe
“So impressed that some real human took the trouble to hand-write the card that came with the token. In this world of
machinery it is really refreshing to find somewhere that still values the personal touch.”
Some of you mentioned that it was a bit tricky getting into our veg pots so we’ve made the tab on the lid much easier to open. Thanks for your feedback – do please keep it coming.
Today is Blue Monday, the most depressing day of the year. Thankfully, it isn't real and was just invented by someone in marketing.
Today is Blue Monday, the most depressing day of the year. Thankfully, it isn't real and was just invented by someone in marketing.
Today is Penguin Awareness Day. We’re doing our bit. Are you?
try new things
some things we’ve learned
Happy Mother’s Day
Just in case it needs saying, there are no traces of horse in any of our products. You might find a bit of zebra though. Wait, hang on, that’s a barcode. No need to panic.
First day of lent today. We’re giving up pictures.
The latest in Apple technology
• No. 1 FMCG brand for the third year in a row • No. 1 brand overall in 2012• Only brand to have placed in the top 10 every year (7th - 2011, 1st - 2012, 6th - 2013)
We’re recognised as a leading social media brand
“In an ever-changing social landscape, Innocent maintains a flexible and creative approach underpinned by a clear understanding of the spirit of the brand, passion for the product, and a desire to engage with people on a one-to-one level.”
Social Brands 100, 2012
Keep it human
Show you’re listening
Try new things
Thanks for listening
Joe McEwan
@joemacyouwon