PAPERLESS EMPLOYEEONBOARDINGBENCHMARK REPORT 2018

MEASURING THE IMPACT OF ONBOARDING  Many organisations struggle to articulate the benefits of automating manual, labour intensive practices in HR.

In particular, employee onboarding and the sending/processing of job offers, and new hire provisioning are processes ripe for automation.

Measuring the impact and results of moving to paperless onboarding can be challenging.

Until now.

This report details the results of 26,800 new hires processed through the HROnboard paperless onboarding platform in 2017.

We present tangible evidence of candidate responses, internal processing and user experiences associated with a paperless employee

onboarding approach.

Our hope is that you use this evidence to prove the business case for improving your employee onboarding.

Enjoy!

P E T E R F O R B E S

CEO & Founder Onboarding Statistician

S T E V E R E Y N O L D S

MANAGING THE JOB OFFER SPEED AND EFFICIENCY

T h e p r o c e s s o f p r e p a r i n g a n d s e n d i n g a j o b o f f e r , c o n t r a c t s ,f o r m s , a n d c o o r d i n a t i n g t h e c o l l e c t i o n o f d a t a h a s b e e nt r a n s f o r m e d . N o p r i n t i n g o r p o s t a g e , n o s c a n n i n g , n o d a t a d u p l i c a t i o n a n df e w e r e r r o r s a r e o b v i o u s b e n e f i t s o f m o v i n g t o p a p e r l e s so n b o a r d i n g . H o w e v e r , t h e l a r g e s t b e n e f i t s a r e r e a l i s e d i n t h e s c a r c e s tr e s o u r c e - t i m e . O u r d a t a r e v e a l s j u s t h o w f a s t h i r i n g m a n a g e r s , H R a n d t h ec a n d i d a t e s r e s p o n d t o a n o n l i n e e x p e r i e n c e .

The median times during the offer and acceptance process

" W e o n b o a r d e d 1 5 0 0 n e w s t a r t e r s a n d r e d u c e d o u rt i m e t o o n b o a r d f r o m 2 ½ w e e k s t o 3 d a y s . "

D a v i d M e e r e - M a n a g e r , T a l e n t & A t t r a c t i o nP e o p l e , S a f e t y & C u l t u r e

4.5 HOURS

FOR CANDIDATES  TO START

COMPLETING  AN OFFER

42 MINUTESFOR CANDIDATES

TO COMPLETE &ACCEPT 

 AN OFFER

7.5 MINUTES

FOR HR TO CREATE &SEND AN OFFER

Median time for the offer

acceptance process

Top 25% of teams

(~ 6700 offers) completed

the offer acceptance

process

33.9 HOURS

7.7 HOURS

Top 7.5% of teams

(~2000 offers) completed

the offer acceptance

process

2 HOURS

2.5 MINUTES

"HROnboard World Record"

The fastest time to

complete the process

Less thanLess than

Offer acceptance process = creation, review, acceptance and form submission to back office

10AVERAGE

NOTIFICATIONS SENT PER OFFER TO BACK OFFICE

 THAT'S OVER 278,720

EMAILS/SMS!

65%CONTRACTS  WERE 

AUTOMATICALLY GENERATED

84%OFFERS WERE SENT

FOR REVIEWINTERNALLY

4,813  ERRORSCAUGHT

IN REVIEW

A l l o w i n g t h e o n b o a r d i n g s o f t w a r e t o a u t o - g e n e r a t e t h e e m p l o y m e n t c o n t r a c t ( r a t h e r t h a n u p l o a d i n g a n a g r e e m e n ty o u ' v e p r e p a r e d e x t e r n a l l y ) r e d u c e s o p e r a t o r e r r o r s a n d e n s u r e s c o m p l i a n t , c o n s i s t e n t w o r k p l a c e a g r e e m e n t s .   I t a l s o i n t r o d u c e s t h e o p p o r t u n i t y t o d e c e n t r a l i s e r e c r u i t m e n t f r o m a c e n t r a l H R t e a m a n d g e t p r o v i s i o n i n gu n d e r w a y f a s t e r p o s t a c c e p t a n c e .

THE COMPLEX DANCE OF

BACK OFFICE PROCESSING

THE COMPLEX DANCE OF

BACK OFFICE PROCESSING

B e h i n d t h e j o b o f f e r i s a c o m p l e x d a n c e o fr e q u i s i t i o n s , a p p r o v a l s , i n f o r m a t i o n e x c h a n g e a n dt a s k a l l o c a t i o n s . S t r e a m l i n i n g t h e b a c k o f f i c e p r o c e s s i n v o l v e sc o l l e c t i n g a n d d i s t r i b u t i n g t h e r i g h t d a t a , t o t h er i g h t t e a m , a t t h e r i g h t t i m e t h r o u g h o u t t h eo n b o a r d i n g j o u r n e y .

4 P E O P L EA v e r a g e n u m b e r o f p e o p l ei n v o l v e d i n t h e o n b o a r d i n g

p r o c e s s f o r e a c h n e w s t a r t e r

“ W e s a v e d 8 d a y s - w i t h 8 p e o p l e s i t t i n g i n a r o o m- t h a t ’ s 6 4 d a y s o f e f f o r t s a v e d . "

C h r i s t o V i s s e r - S p e c i a l i s t , H R I S ,R e m u n e r a t i o n & B e n e f i t s

AN AMAZING ONBOARDING EXPERIENCE  

(OX) FOR EVERYONE

E f f i c i e n t H R p r o c e s s e s e x e c u t e d w e l l , a r e d r i v i n g ab e t t e r e m p l o y e e e x p e r i e n c e . N e w h i r e f e e d b a c k ,b o t h g o o d a n d b a d , d r i v e s p r o c e s s i m p r o v e m e n t . A n d i t ' s n o t j u s t t h e n e w s t a r t e r s w h o a r e r e a p i n gt h e r e w a r d s . T h e H R a n d p r o v i s i o n i n g t e a m s b e h i n d t h e p r o c e s sa r e t h r i v i n g . N e t P r o m o t e r S c o r e s ( N P S ) f r o m b a c ko f f i c e u s e r s a t t e s t t o t h i s .   E m p l o y e e s a r e m o r e l i k e l y t o a c c e p t a n o f f e rq u i c k l y w h e n i t i s s e n t o n a T u e s d a y . F r i d a y i s t h ew o r s t d a y t o r e c e i v e a q u i c k r e s p o n s e f r o m ac a n d i d a t e .

IS THE BEST DAYTO SEND A JOB

OFFER

TUESDAY

40%NEW HIRESACCEPTED OFFER ON

MOBILE DEVICE 30AVERAGE NPS

SCORE OF BACKOFFICE USERS

AN AMAZING EXPERIENCE

FOR EVERYONE (OX)

89.4%POSITIVE

FEEDBACK

10.6% NEGATIVE

I breezed through that, this dinosaur has finally got it!

Very impressive! A great experience to complete

everything online, especially being 300km away

from the office!

So much easier to do it online and feel a lot more

organised and ready for the first day :)

Excellent experience. A really positive way to start

with a new company. The best I have experienced

so far in my career!

Negative reviews provided constructive feedback to

help HR teams improve their onboarding process

The statistics in this report are based on 26,800 offers processed through the HROnboard platform in 2017.

All hiring companies were Australian and New Zealand businesses.

0

525

1,050

1,575

2,100

JANUARY

FEBRUARY

MARCHAPRIL

MAYJU

NEJU

LY

AUGUST

SEPTEMBER

OCTOBER

NOVEMBER

DECEMBER0%

14%

28%

42%

56%

Gen Z

Gen Y

Gen X

Baby B

oomers

70%

HOW WE COMPILED THIS

BENCHMARK REPORT

*Hiring trends across calendar year for 97 companies (20,500 offers) as at January 2017.

EMPLOYEEONBOARDING 

C R E A T E A N A M A Z I N G

hronboard.me

E X P E R I E N C E