oneneck erp capabilities_2016

ERP Application Management

©2016 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.2

Hosted Application Management

Hosted or remote management of mission-critical applications, includes: Management of databases, ERP application layers, and third party

applications, aka “shoulder apps” Monitoring Patching Code Promotions Environment refresh / Cloning Security Management Environmental Documentation Incident Diagnosis and Resolution Performance Tuning Uptime SLAs

Does not include enterprise application implementation, custom development, training, or functional support

OneNeck currently supports over 100 different applications, with special focus on ERP solutions.

©2016 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.

18+ years of application hosting and managed services Unique single source partner with broad and growing

capabilities Expertise in a variety of applications Ability to serve a wide range of industries Provide flexible solutions tailored to customer

requirements Dedicated customer support model Proven track record with industry leading references Strong partner relationships

Overall Competitive Differentiators

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Representative Supported SoftwareSample of the over 100+ supported applications


ReliaCloud provides high performing and flexible infrastructure that our hosted solutions leverage as their underlying platform.

ReliaCloud – Enterprise IaaS Platform

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Compute: RAM and CPU are a bundles of 256GB and 60Ghz (2proc/10core).Blade hardware Isolation.

Storage:Dedicated LUNs provisioned by the GB to the hypervisor. 4 Tiers of performance available, Platinum, Gold, Silver, and Bronze.

Hypervisor: Your choice of hypervisor

ReliaCloud- Elastic Consumption


Reliacloud Architecture

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Enterprise Applications On ReliaCloud®OneNeck’s industrial-grade cloud platform is precision-tuned for enterprise application

environments

Reliably Deliver Your Enterprise Application

Deliver your enterprise applications on ReliaCloud’s high-availability technology infrastructure and avoid unscheduled downtime and unplanned maintenance.

Optimize IT Cost Optimize your IT cost structure by optimizing capital and operating costs through the strategic deployment of your enterprise applications using the flexibility of ReliaCloud.

Comply With Security and other Compliance

RequirementsMeet security and compliance requirements by leveraging ReliaCloud’s ITIL-aligned operational framework.

Enhance Backup and DR Capabilities

Achieve advanced Backup and DR capabilities by leveraging ReliaCloud resources across multiple hosting centers.

Our AX Practice

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Our Microsoft Dynamics AX Capabilities

Hosting AX since 2004; one of the first hosting companies in North America to offer complete end-to-end AX hosting services

Currently manage more than 10,000 AX end users, and some of the largest environments in the U.S.

Provide customized hosted Dynamics AX instances on OneNeck’s ReliaCloud in one of our 8 owned US-based datacenters

Management and maintenance of Dynamic AX application within our datacenter or any other datacenter, including Azure

Leverage exceptional, certified, world-class AX application administrators and SQL DBAs

Specialized experience in specific components including Enterprise portal, application integration, BizTalk and Hyper-V

Depth of experience in numerous integrations of third party specialty applications and components, which are common to AX


AX HealthCheck & Assessment Service

Benefits: Evaluate your Microsoft Dynamics

AX environment’s readiness for the cloud, wherever your AX environment is located– on premises, in a hosted private cloud or in a public cloud, such as Microsoft Azure

Provide a comprehensive set of pre- and post-implementation recommendations before you deploy Dynamics AX

Uncover performance and application configuration risks in existing Dynamics AX environments

Deliverables: Specific recommendations related to

cloud readiness and the applicability of different cloud models evaluated against your business and technology requirements

Detailed diagnostic information and application configuration settings measured against Microsoft and industry best practices

A user-friendly scorecard detailing the health of each component reviewed, including a rating of Good, Fair, or Poor to help determine next steps in resolution

Reduce risk, minimize disruption and prepare for the cloud

Our Oracle Practice

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Our Oracle Capabilities

End-to-End Oracle 11i/12 hosting, administration, technical, and functional support

Certified, world-class Apps DBAs and technical resources

OneNeck is a recognized leader in Oracle outsourcing services and an Oracle Gold Partner

One of the top independent JDE hosting and management firms in North America

Currently manage 15 customer environments serving greater than 14,000 end-users in 21 countries


Managed Services for Oracle Environments

Oracle Application Management

Instance Architecture

Storage Management

Database Management

BackupManagement

ApplicationManagement

Release & Patch

ManagementThird Party ESB

Interfaces

Logs, Tables, Temporary Files

Maintenance

Real Application Clusters (RAC) Management

Test RestoresReporting &

Printing Tools Configuration

Databases & Oracle EBS Upgrades

Instance Reporting

Database Object Storage &

Fragmentation

Memory Configuration &

UtilizationAd-Hoc Backup &

RestoreMulti-Node

ConfigurationFunctionality

Patch & Migrations

Schema Design & Consolidation

Automatic Storage

Management (ASM)

Optimization & System Statistics

Rectify & Resubmit Backup

Java & Apache Configuration

Break-Fix Patch & Migrations

Instance Creating & Cloning

Archive Log Maintenance

Instance Optimization

Business Criticality Backup

Configuration

Concurrent Manager

Configuration

Application Patch Technical Testing

& Validation

Disaster Recovery & High Availability Application Patch Analysis & Audit

Performance Tuning & Capacity Planning

Security

Support & Monitoring

Our SAP Practice

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• Host, manage, upgrade and maintain SAP applications including: ECC, BI, PI, SCM, CRM, GRC, Solution Manager, Frictionless, Smartops, Biller Direct, Business Connector, MDM, SRM

• Managing SAP environments internally since 1996, externally since 2012

• 8,000+ SAP end users• 91+ environments globally

• End-to-End SAP hosting, administration, technical support• SAP-Certified Provider of Hosting Services • Certified, world-class SAP NetWeaver administration &

DBAs resources• Deep expertise in SAP, Oracle and SQL Server DB’s • Managing SAP environments for over 17 years

Our SAP Capabilities

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Our Infor Practice

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Our Infor Capabilities

One of the Largest Baan outsourcers in the world Currently hosts and supports all versions of Baan on a

variety of databases Baan resources and skills concentration second only

to Infor itself Maintains highly-documented Baan best practices Unique Baan specific EDI and various other third-

party tool management Access to the source code for all Baan applications Currently serves over 3,600 end-users in 14 countries

©2016 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.©2014 OneNeck IT Solutions LLC. All rights reserved. All other trademarks are the property of their respective owners.19

Customer Management Model and Philosophy


Customer Engagement

Service Initiation

• Internal Kick-Off• Customer

Requirements & Solution Review

• Team Initiation• Initial Project Plan

• Customer Kick-off• Team Introduction• Solution Review• Establish

Communication Plan

• Establish Project Plan

Service Delivery

• Execute Project Plan• Manage constraints• Manage risks• Create Change

Orders as required

Service Release

• Services documented in OneNeck ITIL processes and tools

• Operations Review and Acceptance of production services

• Release of identified production ready services

Service Acceptance &

Project Closure

• Validation of all services documented in OneNeck ITIL processes and tools

• Operations Final Acceptance of Services

• Notice of Completion

Service Transition


client

High Touch Delivery ModelCustomer Management Team• An efficient, scalable, and integrated

model with built-in checks and balances• Understands client needs and

coordinates all elements of OneNeck and client teams

• Communicates client requirements and requests to evaluate, design and plan solutions

• Roles and responsibilities include:• Account Management• Service Delivery Management• Project Management


OneNeck Services Powered by ITILEnsure that IT Services are provided in a : Focused Client-friendly Cost-optimized manner

Account Executive

Product ManagementSolution/Design Architect

Professional ServicesService Transition

Service DeliveryManaged Services Operations


•OneNeck’s core values are our commitments to service excellence and customer intimacy •By getting this right, the investor achieves appropriate returns – (it’s the fruit of the labor)

The customer always comes first

•Both sides must be intent on making the relationship work , or it will fail•It’s not about the length of the contract, it’s about the intention of the parties•It requires constant communication and a spirit of openness

It’s not about the technology, it’s about the relationship

•We are transparent in everything thing we do•We are forthright in identifying our deficiencies and failures

Never breach your customer’s trust, you may never earn it back

•We have to feel passionately about solving our customer issues quickly, without regard to how the problem was created•We have to cross service boundaries to ensure speed to recovery and satisfaction, often without expectation of payment•We need to behave in many cases as your employees would

It’s not always our fault, but it’s always our problem

Principles of ERP Outsourcing Success


9 Years

18 Years

17 Years

16 Years

12 Years

7 Years

7 Years

1995 2000 2005 2010 2016

Client Longevity and Commitment

17 Years

19 Years

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oneneck erp capabilities_2016

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