Online Applications for Service Delivery

Treveen Rabindhnath

21 May 2007

Content• Background • NAASP Application• Online Strategic Planner• Mobile Application• Challenges• Lessons learnt• Conclusion

Background• Est. 1997• High level HR capital• Satellite and Software Engineering• 400 post graduates• Applied research and application

development-2004• Open source concentration• Online E-Gov and M-Gov applications

NAASP application

• Interactive website• Continent-wide portal• Restricted access• Joint administration• Virtual secretariat for Gov, NGO,

Chambers of commerce, etc.

NAASP application

3 interface approach• Static portal for public domain• Member login with password access• Dynamic administration interface

Online Strategic Planner

• Interactive portal• Update Strategic plan /dept/KPA • Cascade KPA into milestones and

update quarterly• View performance dashboard• Level and branch access

restrictions

Mobile application

• Millions cell phone users• PDA’s, multimedia devices• Easy-to-use interface• Quick fix to bridge Digital Divide• Cost effective• Anytime, Anywhere, Anyplace

Challenges

• Users requirements• GUI, multimedia vs bandwidth• Standardization• Sharing of infor• Hosting of applications

Lessons Learnt• More than just SW application• Innovative apps that’s bandwidth

efficient.• Easy-to-use interface similar to

mobile phones• Pilot apps before deployment

Conclusion

• Create cost effective apps on open source

• Definitely improve service delivery

• Need to create more mobile apps to get info anytime, anyplace, anywhere

Webhttp://www.issa.org.za

Emailtreveen@issa.org.za

Mobile applicationhttp://www.issa.org.za/GovServ.jad