online engagement examples
DESCRIPTION
a quick set of online engagement and feedback examples from or about local public services... find more of this kind of stuff plus a bit of write up at socialgov.posterous.comTRANSCRIPT
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Local public services: engagement and feedback
onlineIngrid Koehler
February 2011
@ingridkMonday, 7 March 2011
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About this presentation
This is a collection of examples of feedback and engagement mechanisms used by or about local public services to share with a performance improvement working group. You can find almost all these examples with a bit of write up and more at...
socialgov.posterous.com
Monday, 7 March 2011
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Monday, 7 March 2011
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Get satisfaction
Local crowd-sourced customer service and problem solving
Monday, 7 March 2011
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Patient Opinion
Monday, 7 March 2011
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My Police
Monday, 7 March 2011
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Monday, 7 March 2011
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• Fred Durst Society of Humanity and the Arts
• Dept of Neat and Clean
• Longhorn Alumni Society
• ...and some real ones, too!
Top choice: over 29,000 votes
meansalmost 10,000
separate log-ins for a joke
Be Careful!!
Monday, 7 March 2011
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Central Bedfordshire
Monday, 7 March 2011
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Coventry Facebook and Crowdsourcing
Monday, 7 March 2011
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Twitter engagement
Police at Old Trafford by Reds on Tour on Flickr
from Dan Slee
Monday, 7 March 2011
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It doesn’t have to be the council’s
Monday, 7 March 2011
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Crunch time - budget consultations
Monday, 7 March 2011
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Monday, 7 March 2011
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Councillor engagement
Monday, 7 March 2011
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Internal and professional engagement
Behind the firewall crowdsourcing, NYC
asterix611 on Flickr
secure enterprise social networking
Monday, 7 March 2011
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Open engagement
localbysocial.net Sunderland March 4-5Blackburn March 18Communities of Practice
Monday, 7 March 2011
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Open government?
• Transparent
• Listening
• Engaged
• A movement, not a moment
What if politicians invented the open source way? from OpenSourceWay on Flickr
Monday, 7 March 2011
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Find out more
• twitter.com/localbysocial
• twitter.com/ingridk
• socialgov.posterous.com
• ingridkoehler.com
• Social Media CoP at communities.idea.gov.uk
Monday, 7 March 2011