online market research
DESCRIPTION
This overview of Online Market Research was presented at Marquette University on March 29, 2007TRANSCRIPT
Online Market Research Presented by:
Kevin A. Barnes Research Lead
Creatonomy Marketing Communications
March 29, 2007
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How are Market Researchers Researching?
Source: 2006 ESOMAR Industry Study
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How are Market Researchers Researching?
Source: 2006 ESOMAR Industry Study
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©2007 Creatonomy Marketing Communications. All Rights Reserved.
How are Market Researchers Researching?
Source: 2006 ESOMAR Industry Study
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©2007 Creatonomy Marketing Communications. All Rights Reserved.
Growth in Online Quantitative Research
Source: Inside Research, 2005
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Advantages of Online Research
! Can gather results for low-incidence populations
! Can reach participants virtually anywhere ! Reduces/Eliminates travel costs ! Fast turnaround
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For Example, Online Research is Ideal for… ! Testing advertising media:
" Images " Messages " Music " Branding " more
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Example: Online Focus Group
Source: Knowledge Networks
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Example: Online Survey
Source: Creatonomy
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Example: Online Survey Results
Source: Creatonomy
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The “Art” of Online Research
! Tip One: The business issue dictates the approach to the research. " Do you need a precise or directional answer? " Is the timeline urgent or not? " Are there any biases that would affect the
research study?
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The “Art” of Online Research
! Tip Two: Recruit respondents; don’t allow people to join voluntarily. " Retain control of your research sample " Avoid self-selection bias " Avoid professional respondents
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Impact of Self-Selection
Source: Knowledge Networks
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The Problem of “Professional Respondents” ! The average Online Panel volunteer
belongs to 8 other online panels. ! 30% of all online surveys are completed
by just 0.25% of the population ! In 2004, a typical Professional
Respondent took an average 80 online surveys during a period of just 90 days
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The “Art” of Online Research
! Tip Three: Purely online research cannot be considered representative of the general public. " There remains a significant portion (30-35%) of
the overall population that lacks email or Internet access.
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The “Art” of Online Research
! Tip Four: Just because research is being conducted online, that doesn’t mean you can forget everything else you know and have learned about conducting research. " The requirements for successful research are
independent of the research environment.
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Questions?
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Contact Information
To request an electronic copy of this presentation, contact:
Kevin A. Barnes [email protected] Creatonomy Marketing Communications
www.creatonomy.com
©2007 Creatonomy Marketing Communications. All Rights Reserved.
Appendix
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Elements Impacting Online Quantitative Research Accuracy ! Coverage Bias: If those without Internet access cannot participate, data will be
skewed; all online opt-in panels exclude the non-Internet population. ! Self-Selection Bias: When respondents choose themselves (i.e., opt in or volunteer)
— rather than being chosen as part of a random sample — then it becomes impossible to project research findings to larger or other populations.
! Non-Response Bias: Frequently in online opt-in research, a small fraction of those invited actually participate, and little effort is made to convert nonresponders.
! Respondent Maintenance: Nonparticipating respondents need to be identified and removed from the results analysis; but some types of online research — such as online opt-in panels — often allow nonparticipating members to be considered members, even after they have not participated or answered anything in a significant length of time.
! Respondent Engagement: A strong effort must be made to keep respondents attentive and involved in the online environment, and help them troubleshoot in real time during survey taking.
! Replicability of Results: As with quantitative scientific research, results cannot be considered valid if repeating the research process produces completely different results.
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Online Survey Tools & Software
! Formsite (www.formsite.com): Subscription ! Pendragon (www.pendragonsoftware.com): Subscription ! Perseus (www.perseus.com): Subscription ! Quia (www.quia.com): Subscription ! SurveyMonkey (www.surveymonkey.com): Free Basic level;
Subscription Professional level ! SurveyShare.com (www.surveyshare.com): Subscription ! SurveySuite (intercom.virginia.edu/cgi-bin/cgiwrap/intercom/
SurveySuite/ss_index.pl): 14 days free ! SurveyTracker (www.surveytracker.com): Subscription ! Zoomerang (www.zoomerang.com): Free Basic level; Subscription
Advanced levels
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Other Resources
! ResearchInfo.com has a number of resources for conducting online market research, including: " Directory of Online Research Vendors " Evaluations and demo versions of numerous
online research software packages " Tutorial for creating online survey content " Market research calculators (for determining
incidence, confidence level, etc.)
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General Market Research Resources
! American Marketing Association: www.marketingpower.com ! The Advertising Research Foundation: www.thearf.org ! The Council of American Survey Research Organization:
www.casro.org ! ESOMAR (World Association of Research Professionals):
www.esomar.nl ! VALS Psychographic Segmentation Service: www.sric-bi.com/vals ! An Online Survey Research website: www.insightexpress.com ! Product Development innovation and collaboration:
www.knowledge-roundtable.com ! Database of 30,000 Market Research Reports (for purchase):
www.marketresearch.com ! The Market Research Association: www.mra-net.org
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©2007 Creatonomy Marketing Communications. All Rights Reserved.
Contact Information
To request an electronic copy of this presentation, contact:
Kevin A. Barnes [email protected] Creatonomy Marketing Communications