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About the Annual Report ----------------------------------------------------------------------------------------------------------------------------------1 Our Values -------------------------------------------------------------------------------------------------------------------------------------------------------------1 Our Vision --------------------------------------------------------------------------------------------------------------------------------------------------------------1 Our Mission -----------------------------------------------------------------------------------------------------------------------------------------------------------1 The Council Area -------------------------------------------------------------------------------------------------------------------------------------------------1 General Manager’s Report--------------------------------------------------------------------------------------------------------------------------------2 Burwood’s Elected Councillors ------------------------------------------------------------------------------------------------------------------------3 Money Expended on Mayoral and Councillors ’ Fees--------------------------------------------------------------------------------3 The Year at a Glance----------------------------------------------------------------------------------------------------------------------------------------4-5 Council’s Organisation Structure--------------------------------------------------------------------------------------------------------------------6 Employment of Senior Staff & Executives----------------------------------------------------------------------------------------------------7 Human Resource Activities Undertaken during the Year ---------------------------------------------------------------------7-9 Statement of Implementation of Equal Employment Opportunity Management Plan-------------------9 External Bodies Exercising Functions Delegated by the Council----------------------------------------------------------9 Companies in which Council held a Controlling Interest ------------------------------------------------------------------------9 Statement of Partnerships, Co-operatives and Joint Ventures to which Council was a Party-------------------------------------------------------------------------------------------------------------------------------10 Financial Results - Statement of Revenues and Expenses (Original Budget v Actual Result)----------------------------------------11 Performance against Objectives--------------------------------------------------------------------------------------------------------------------11 Statement of Assets Acquired and Assets Held---------------------------------------------------------------------------------------12 Where does Council’s money come from? -----------------------------------------------------------------------------------------------12 How is Council’s money spent?---------------------------------------------------------------------------------------------------------------------13 Rates Written Off------------------------------------------------------------------------------------------------------------------------------------------------13 National Competition Policy---------------------------------------------------------------------------------------------------------------------13-14 Legal Proceedings (costs and status) ----------------------------------------------------------------------------------------------------14-16 Condition of Public Works ------------------------------------------------------------------------------------------------------------------------16-19 Details of Contracts Awarded------------------------------------------------------------------------------------------------------------------------19 Details of Work Carried out on Private Land---------------------------------------------------------------------------------------------20 2000/2001 State of the Environment Report -------------------------------------------------------------------------------------20-22 Heritage Items ----------------------------------------------------------------------------------------------------------------------------------------------22-23 Details of Programmes to Preserve, Protect, Restore and Enhance the Environment-------------------------------------------------------------------------------------------------------------------------------------------23-24 Detai ls of Bush Fire Hazard Reduction-------------------------------------------------------------------------------------------------------24 Access and Equity Activity Summary -----------------------------------------------------------------------------------------------------24-25 Community Grants Approved------------------------------------------------------------------------------------------------------------------25-26 Promotion of Council Services and Activities -------------------------------------------------------------------------------------------26 Council’s Customer Service Standards -------------------------------------------------------------------------------------------------------27 Council’s Policies -----------------------------------------------------------------------------------------------------------------------------------------------28 Freedom of Information (Annual Statistical Report)-------------------------------------------------------------------------------28 New Privacy & Personal Information Protection Act -------------------------------------------------------------------------28-29 Appendix ‘A’ FOI Statistics Appendix “B” Council’s Management Plan - Comparison of Actual Performance with Projected Performance Appendix “C” Customer Service Standards Report

1

AABBOOUUTT TTHHEE AANNNNUUAALL RREEPPOORRTT

This report has been prepared in accordance with the requirements of Section 428 of the Local Government Act 1993. Council also produces a “Community Report” (in the form of a Calendar) which is distributed to all residents in the Burwood Council area. Residents are invited to telephone the Council if they require a copy of the “Community Report” or any other Council publication.

OOUU RR VVAALLUUEESS

Burwood Council will operate in a way that values:

4 Commitment for the delivery of excellent a nd appropriate services.

4 Accountability for one’s decisions and actions.

4 Professionalism and commitment of Councillors and staff.

4 Open and transparent decision-making.

4 Partnership, teamwork and co-operation.

4 Equity, justice and impartiality.

4 Integrity, honesty and ethical standards.

4 Mutual respect between community, Councillors and staff.

4 Innovation and the energetic pursuit of opportunities.

4 Pride in the history and heritage of our area.

4 A positive approach to individual and organisational knowledge and learning.

OOUU RR VVIISSIIOONN

Our Vision is to make Burwood vibrant, prosperous, progressive and proud of its history and heritage.

OOUU RR MMIISSSS IIOONN

Burwood Council will create a quality lifestyle for its citizens by promoting harmony and excellence in the delivery of its services.

TTHHEE CCOOUUNNCCIILL AARREEAA

The Burwood Council area is situated in the inner western suburbs of Sydney. It is one of the smallest Local Government areas in the Sydney region, being 7.26 square kilometres and is bordered by the Councils of Canada Bay (Pa rramatta Road) on the north, Canterbury (Cooks River and Georges River Road) on the south, Strathfield (The Boulevarde) on the west and Ashfield (Lang Street, Dickson Avenue and Greenhills Street) to the east.

Burwood is a mixed residential and commercial area. The population of the Burwood Council area is approximately 30,000.

2

GGEENNEERRAALL MMAANNAAGGEERR’’SS

RREEPPOORRTT Burwood Council has become a corporate organisation focussed on performance and service delivery rather than promises.

The Council’s vision - to make Bu rwood “vibrant, prosperous, progressive and proud of its history and heritage” continues to drive us forward and the elected Council and staff have, over the past year, taken major steps towards being strategic, accountable and customer-orientated in our day–to-day operations.

The election of Councillors (which was deferred from September 1999 to allow Council to consider a voluntary amalgamation proposal with Strathfield Council) was held on 15 July 2000 and seven new Councillors (out of seven) were elected.

Following an intensive information and education process, one of the new Council’s first tasks was to formulate its strategic direction. Arising from an exhaustive consultation with the public, focus groups and staff, the newly elected Council launched its Corporate Strategic Plan for 2000/01-2002/03 in February 2001, and in keeping with their individual election platforms, Councillors identified development, communication and the Council’s image and role as crucial strategic ‘thrusts’ and important strategies have been formulated in each of these areas. Resulting from the Corporate Plan is a commitment within the organisation to decision making and outcomes based on a sound strategic framework. The following projects formed the basis of Council’s service improvements in 2000/01:

4 Council’s website was launched (www.burwood.nsw.gov.au)

4 Community Satisfaction Survey undertaken with positive outcomes for Council

4 A new Recycling Program was introduced (for which Council, in conjunction with Strathfield Council, won the Inner Sydney Waste Board Gold Award)

4 The Burwood Town Centre Revitalisation Project was further progressed, with the completion of Stage 2 works

4 Footpath cleaning in the Town

4 Centre was enhanced

4 A number of strategic town planning documents were prepared/reviewed

4 Resurfacing work was undertaken in a number of streets in the area and

capital (re-surfacing) works were undertaken in Cooper Street and Jersey Road.

4 The Enfield Swimming Centre was reviewed and reformed. This has resulted in not only significant savings to Council but also some improved services.

4 Council’s building & development processes were reviewed and reformed and development application turnaround times have since been reduced markedly.

4 Council’s Workers Compensation premium was significantly reduced as a result of the implementation of a new ‘systematic’ approach to OH&S

4 Council launched its Economic Development Strategic Plan with an emphasis on employment and economic growth in the Council area.

Looking to the future, a major review of the area’s infrastructure needs has now commenced and Council plans to spend an extra $1.5 million over the next two years upgrading its footpaths. Also, with the imminent completion of the Burwood Town Centre Revitalisation Works, Council plans to undertake mainstreet enhancement works at the satellite shopping centres in Croydon and Croydon Park.

With the completion of the area-wide Recreation Study, Council plans to develop the Grant Park, Henley Park, Enfield Bowling Club and Enfield Swimming Centre area into a precinct for community and recreation (dry and wet) activities. Also, with the filling of the Cheltenham Road Tip site almost complete, Council plans to develop this former brick-pi t site as a sub-regional park, significantly enhancing the provision of open space in the north-east part of the Council area. The imminent completion of the Conder Street Precinct Urban Design Study will provide Council with a draft LEP and DCP to supplement the Burwood Town Centre draft plans. Council is looking at the provision of a new library as part of this precinct. Management of the environment is a key priority for Council as the area continues to grow. During the next 12 months Council will be finalising an environmental management plan and provide further improvements to the waste management strategy to enhance our natural environment. Finally, I would like to thank the Mayor, Councillors and staff for their support and hard work towards achieving some significant outcomes during 2000/01.

Peter Peppin GENERAL MANAGER

3

BBUURRWWOOOODD’’SS EELLEECCTTEEDD

CCOOUU NNCCIILLLLOORRSS

Left to right: Cr John Faker, Cr Teresa West, Cr David Weiley,

Cr Joseph Tannous (Mayor), Cr Lesley Furneaux-Cook, Cr Ernest Wong (Deputy Mayor)

Cr Chris Christogeorge

Burwood Council has seven (7) Councillors. The Burwood Council area is not divided into Wards and, as such, all seven (7) Councillors represent the area as a whole. On 26 September, 2000 Councillor Joseph Tannous was elected Mayor and Councillor Ernest Wong was re -elected unopposed as Deputy Mayor for the period September 2000 to September 2001. (Note: On 4 September, 2001 Councillor John Faker was elected Mayor (unopposed) and Councillor Chris Christogeorge was elected Deputy Mayor (unopposed) for the period September, 2001 to September, 2002)

MMOONNEEYY EEXXPPEENNDDEEDD OONN

MMAAYYOORRAALL &&

CCOOUUNNCCIILLLLOORRSS’’ FFEEEESS

MAYORAL & COUNCILLORS’ FEES

Mayoral Allowance ......................... $20,340

Deputy Mayoral Allowance ..............$2,260

Councillors’ Fees............................ $77,000

Total: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $99,600

PAYMENT OF EXPENSES AND PROVISION OF FACILITIES FOR COUNCILLORS

During 2000/2001 an amount of $46,404 was expended on the payment of expenses and the provision of facilities for Councillors. These expenses were provided in accordance with Council’s “Council lors’ Expenses Policy” and were made up as follows: Travel Expenses – Mayoral vehicle .............................................................. $5,454 Printing, badges, travelling & other misc. expenses.............................................$5,504 Conferences, training & facilitation costs .............................................................. $7,354 Council Meeting suppers.............. $19,431 Mayoral receptions............................ $6,610 Annual Strategic Planning Conference .............................................................. $2,051 Total: ................................................. $46,404 All of the above conference and training expenses are related to conferences within Australia. During 2000/2001, no overseas trips were undertaken by any Councillors, Council staff, or other persons, while representing the Council.

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TTHHEE YYEEAARR AATT AA GGLLAANNCCEE

During 2000/01 Council launched a number of new projects, resurfaced a number of streets, improved services in a number of areas, undertook further work in the town centre, and more. The following is a list of some of our achievements during 2000/01:

� Council’s new website was launched in June 2001 (visit us at www.burwood.nsw.gov.au)

� A Community Satisfaction Survey was undertaken in December 2000 (strategies have been developed to address issues raised in the survey)

� Resurfacing work was undertaken in the following streets:

Monash Parade, Croydon

Carlyle Street, Enfield

White Street, Strathfield

Fountain Avenue, Croydon Park

Tangarra Street, Croydon Park

Tavistock Street, Croydon Park

Mitchell Street, Croydon Park

Shaftesbury Road, Burwood

Belmore Street, Burwood

Royce Avenue, Croydon

� Capital works in Cooper Street and Jersey Road were funded over the 1999/2000 and 2000/01 financial years

� Public consultation was undertaken in relation to the Town Centre Traffic and Transportation Study, an area-wide Recreation Study and Council’s new Corporate Strategic Plan

� Council planted 58 new trees in the streets and 135 new trees in reserves. In addition, data was collected for the purpose of revising Council’s Tree Management Plan

� In April 2001, Council launched its new and improved recycling service (involving the introduction of 120 litre bins for general waste and a new 240 litre recycling service )

� In March 2001, Council made a decision to remove clothing bins from public land in the area. The main reasons for the decision were to preserve the safety and amenity of the local area

� Further revitalisation work was undertaken in the Burwood town centre. This work included – the planting of trees, the installation of banner poles, improvements to the pavers and the provision of new street furniture

� Minor streetscape work was

undertaken in The Strand shopping strip at Croydon

� Two vacant blocks of Council-owned (operational) land in Bennett Street, Burwood were sold – a very good result was achieved for the community!

� Council commissioned a feasibility

study for vacant (operational) land that it owns off Tangarra Street, Croydon Park and subsequently resolved to prepare a Development Control Plan (DCP) to provide for medium density housing on the site

� A number of successful events were hosted, including;

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Australian Day celebrations (and awards)

ANZAC Commemoration Ceremony

Burwood Festival

Carols by Candlelight (and Santa visits to local nursing homes and child care centres)

� Council stepped-up its cleaning cycle

in the town centre.

� A number of strategic town planning documents were prepared/reviewed, including:

Residential Flat Code

Development Control Plan (DCP) for Advertising Signs

Byer Street Local Environmental Plan (LEP)

Strategic work for Council’s Residential Strategies policy was completed

Town Centre LEP/DCP

Lucas Road/Cheltenham Road LEP

In addition, a number of properties that are currently zoned Residential 2(a) are being reviewed for suitability for medium density housing and Council is participating in the State Government’s Centres Travelling Together (CTT) Project which will look at the zonings, development standards and urban design criteria for the north-western corner of the Council area.

� Council received positive coverage in

the Sydney Morning Herald on its development of a new Occupational Health and Safety System, the Land & Environment Court’s decision on the location of an a dult shop and Council’ s newly developed Economic Development Strategic Plan

� Council’s Workers Compensation premium was significantly reduced as a result of the implementation of a new ‘systematic’ approach to OH&S

� Council collected 97.8% of all rates outstanding

� Customer Service Standards were reviewed and are now being measured and monitored on a monthly basis (see Appendix C for results)

� Council is investigating the possibility of establishing a PCYC Youth Centre in Burwood Park (to be located on the current Bowling Club site)

� Council is involved in a pilot ‘Urban

Design Review Plan’ to review residential development of three-storeys and over. This project is in conjunction with DUAP, Strathfield Council, Canada Bay City Council and Ashfield Council.

� Council’s building and development processes were reviewed and reformed and development application turnaround times have since improved by 40 per cent.

� Council launched its Economic Development Strategic Plan for the area and is now implementing the necessary strategies and actions.

…just to name a few !

C O D E F O R

R E S I D E N T I A L F L A T D E V E L O P M E N T

PO Box 240, BURWOOD NSW 1805

2 Conder Street, BURWOOD NSW 2134

Phone: (02) 9911 -9911 Fax: (02) 9911-9900

6

CCOOUU NNCCIILL''SS OORRGGAANNIISSAATTIIOONN SSTT RRUUCCTT UURREE

Executive Manager -

Finance

Executive Manager -

Administration

Group Manager - Engineering

Services

Group Manager -Environmental &

Community Services

Manager – Burwood/Drummoyne Joint Library Service

Budgeting Forward Financial Planning Financial Reporting Internal Audit Rates Accounts Payable & Receivable Payroll

Administration/ Governance Legal Services Information Technology Economic Development Benchmarking/Continuous Improvement Internal Support Services Council Meetings Support Customer Service Records Management

Civil Maintenance Civil Capital Works Engineering Design & Construction Parks & Gardens Swimming Centre Ranger Service Traffic Planning & Management Landfill Operation

Strategic Land Use Planning Development Applications Processing Community Services Aged & Disability Services Social Planning Volunteer Network Recreation Services Recreational Planning Waste Management Environmental Protection & Management Health Services

Lending Services (Children & Adults) Home Library Service Toy Library Internet Access

Elected Representatives

(Mayor & Councillors)

General Manager Office of the General Mana ger

Human Resources Management

Public Relations Executive Support

7

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GENERAL MANAGER

5 Year contract expired on 14 April, 2001 & re-appointed on a 1 year contract that commenced on 15 April, 2001. Remuneration package = $130,000 per annum (package includes salary, superannuation, motor vehicle usage and allowance for being Executive Member & Secretary of the Burwood-Drummoyne Joint Library Service).

The following executive positions, while considered as “senior ” positions within the organisation, are not classified as Senior Staff positions (in terms of salary) under the Local Government (State) Award.

� Group Manager – Environmental & Community Services (5 Year contract that commenced on 5 January, 1999).

� Group Manager – Engineering Services (5 Year contract that commenced on 5 January, 1999)

� Executive Manager – Administration 5 Year contract expired on 26 July, 2001 & re-appointed on a 3 year contract that commenced on 27 July, 2001.

� Executive Manager – Finance (5 Year contract expired on 26 August, 2001 & re-appointed on a 3 year contract that commenced on 27 August, 2001.

� Manager – Burwood/Drummoyne Joint Library Service (Permanent Position) –incumbent resigned on 29 June, 2001.

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AACCTTIIVVIITTIIEESS UUNNDDEERRTT AAKKEENN

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OCCUPATIONAL HEALTH &

SAFETY/WORKERS COMPENSATION

Council has the following Occupational Health & Safety policies and procedures in place:

� Protective Clothing and Safety Equipment

� Ultra Violet Radiation Protection

� Hard Hat Use

� Safety Footwear

� Eye Protection

� Hearing Protection

� Rehabilitation

In early 1999, Council entered into a partnership with the NSW WorkCover Authority to pilot a new approach to OH&S management known as “A Systematic Approach to OH&S.” The introduction of the new approach, and an increased focus on OH&S, assisted Council in achieving a significant reduction in the cost of WorkCover claims and has placed Council in a position of compliance with the proposed new Occupational Health & Safety Act.

A voluntary influenza vaccination programme for employees was undertaken during the year in an effort to reduce employee lost time due to illness.

EMPLOYER/EMPLOYEE RELATIONS

Council has the following human r esources policies in place:

� Occupational Health & Safety

� Workers Compensation

� Use of Internet and Electronic Mail

8

� Grievance/Harassment/Disciplinary

� Salary System

� Recruitment and Selection Policy

� Workplace Planning & Review

� Guidelines for Vehicle Usage

� Code of Conduct

� Training

� Internal Reporting

� Equal Employment Opportunity

� Child Protection

� Redeployment

� Termination of Employment

Council’s competency -based Salary System continues to deliver mutual benefits to both Council and staff. Council is advantaged through staff obtaining skills that will facilitate the organisation achieving its business plans, while staff are rewarded with appropriate salary movements. The implementation of the salary system also enables Council to fully comply with the salary system provisions of the Local Government (State) Award 2000. Council continued its excellent industrial record and recorded no lost time due to industrial action during the year. There were issues over which staff and management disagreed, however, these issues were dealt with in accordance with the agreed dispute resolution procedures.

MAJOR WORKPLACE CHANGE

In 1997 a Workplace Reform and Continuous Improvement Programme was introduced with the aim of improving the cost, quality and timeliness of Council’s services, both internal and external. The continuous improvement focus continued during the 2000/2001 year. Managers and staff were encouraged to review existing practices, programmes and procedures to identify and implement improvements. In situations where improvements required major change, staff and management were encouraged to pursue change through Workplace/Council Agreements. In August 2000, a workplace agreement covering Council’s Law Enforcement Officers was finalised which has resulted in significant improvements in service delivery with benefits to both Council and staff.

The next step in the cultural change process was to demonstrate the commercial viability of Council’s services. This was achieved by using best practice and benchmarking processes to look at those services where there were obvious labour inefficiencies. The percentage annual labour savings achieved have been:

� Office Cleaning - 60%

� Garbage Collection - 50%

� Street Sweeping - 66%

� Engineering Administration -15%

� Swimming Centre - 60%

These reforms have led to ongoing savings to Council of over $1 million per annum. In addition to the above, benchmarking has been introduced into the Development Application process to provide a ‘leading edge’ service in terms of cost, quality and timeliness. As part of this, Process Benchmarking of the Development Application process has resulted in a 40% improvement in turnaround times. Productivity improvements and expenditure reductions impacting on Council’s budget have been achieved in the following areas:

� Garbage Service – Reformed – Saving $300,000 per annum

� Street Sweeping Service – Reformed – Saving $250,000 per annum

� Swimming Centre – Restructured and reformed – Saving $200,000 per annum

� Office Cleaning Service – Restructured and reformed – Saving $100,000 per annum

� Engineering – Administration – Restructured and reformed – Saving $100,000 per annum

� Ranger Service – Workplace agreement – Saving $50,000 per annum

� In 2000/01 Council restructured its rate base – in the 2001/02 rating year, Council has access to a ‘catch-up’ figure of $130,000, representing 1.7% of notional income, to complete its rating restructure.

In addition, resource -sharing efficiencies are being achieved via:

� Burwood-Drummoyne Joint Library Serv ice

� Burwood-Strathfield Joint Recycling Service

� Burwood-Strathfield Joint Waste Education Officer

� Burwood-Strathfield Joint Training Coordinator

� Burwood Strathfield Joint Road Safety

9

Officer

� Inner West Co-operative Library Venture

� IMROC Joint Purchasing Agreement

RECRUITMENT/INDUCTION

Council’s policies on workforce planning, review and recruitment and selection provide a comprehensive guidance to managers on the process of identifying and meeting staffing needs consistent with Council’s business requireme nts, relevant legislation and EEO principles. During the past year, Council reviewed and improved its induction program to formalise regular performance feedback over the probation period. This process assists with the orientation of new employees to the organisation in addition to facilitating the resolution of any performance issues prior to the completion of the probationary period.

TRAINING

The training of Council’s employees remained an important priority during 2000/2001. Council reviewed and amended its Training Policy to make it easier to follow and understand. Council’s training policy complies with legislative requirements and forms an essential component of Council’s salary system through the equitable allocation of training funds. Ongoing training in computer skills, work station ergonomics, EEO and armed hold-up safety procedures was conducted for new staff as appropriate and ongoing training in implementing OH&S management aimed at the continued improvement of Council’s safety record, was also conducted.

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A staff survey has identified that staff believed that an EEO Staff Committee was not required. Council’s EEO Management Plan refers EEO matters to the Staff Consultative Committee.

All Council’s staff policies and procedures are also referred to the Consultative Committee for:

� information; and

� confirmation by staff that proposed policies and procedures conform to EEO

principles and demonstrate fair practice.

Training of management and employees in the requirements of Council’s policy, including documentation and reporting requirements, continued during the year to ensure merit is the basis of all employment-related matters. Ongoing training of staff in the requirements of Council’s EEO Policy and Grievance Policy continued during the period, ensuring that all staff are aware of Council’s requirements regarding appropriate behaviour and Council’s processes if EEO -related concerns arise. There were no complaints of harassment received during this reporting period and there were no external EEO complaints raised during this period.

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The following external bodies have been given authority to exercise functions delegated by the Council:

� Burwood-Drummoyne Joint Library Committee

� Woodstock Management Committee

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Council does not hold a controlling interest in any companies.

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THE BURWOOD-DRUMMOYNE JOINT LIBRARY COMMITTEE

The Burwood-Drummoyne Joint Library Committee was formed in 1966 to provide a more comprehensive and improved library service to the residents of both the Burwood and Drummoyne Local Government Areas. This successful venture involves resource and service sharing, with the aim of achieving economies of scale as well as a wider range of services and information for the community. The library ha s a Web Page at www.library.burwood.nsw.gov.au. This allows users to have full access to the Burwood - Drummoyne Joint Library catalogue and a range of other library catalogues. A range of new material is continually being provided including paperbacks and videos.

TRAINING CO-ORDINATOR

During 1993, Council entered into a joint venture with Concord and Strathfield Councils to share a Training Co-ordinator and related resources for the development and training of staff within each of the three Councils. Since May, 1999 the Joint Training Co-ordinator position has been shared between Burwood and Strathfield Councils only.

INNER METROPOLITAN REGIONAL

ORGANISATION OF COUNCILS (IMROC)

Burwood Council is one of the seven local authorities, which comprise IMROC. Broadly, IMROC has the following primary responsibilities:

� Advocacy and lobbying

� Marketing and promotion

� Regional resource/service sharing.

Also, IMROC has established a number of professional officer groups, which provide their members with organisational information exchange and professional networking opportunities.

REGIONAL LIBRARY PROJECT

Arising from an IMROC-aspired study, the Inner West Libraries Management Committee has been formed. The three participating Councils are Burwood, Canada Bay and Leichhardt and the Committee’s purpose is to progress the co-operative ventures identified in the Inner West Libraries Business Plan including the co-operative purchasing of goods, equipment and services. Technology is one key area for co-operative action with the Virtual Library Project (including website development and a new library management system) endorsed as a top priority.

JOINT BURWOOD/STRATHFIELD RECYCLING SERVICE

Burwood and Strathfield Counci ls both recognised that there were economic and service benefits to be gained by sharing recycling services. The greatest advantage to both communities is the provision of a more comprehensive recycling service that caters for a far greater range of material than was previously being recycled. The project was in development mode for approximately two years and the service commenced in the Burwood Council area on 2 April, 2001. The new service includes a 240 litre fully commingled recycling bin collected on a fortnightly basis. The standard garbage container for the residents of Burwood is now a 120 litre bin collected on a weekly basis. The alterations to the service are aimed at providing the residents with a waste service that meets current ‘best practice’ principles in relation to service delivery and environmental benefits. Further negotiations with the recycling collection contractor have enabled the domestic recycling service to be made available to commercial premises in the Council area as from 1 July 2001.

11

FFIINNAANNCCIIAALL RREESSUULLTT SS

STATEMENT OF REVENUES AND EXPENSES FOR 2000/2001

EXPENSES FROM ORDINARY ACTIVITIES

REVENUES FROM ORDINARY ACTIVITIES

OPERATING RESULT FROM ORDINARY ACTIVITIES

Function Original Budget

$

Actual Result

$

Original Budget

$

Actual Result

$

Original Budget

$

Actual Result

$

Governance 264,767 240,489 -264,767 -240,489

Administration 5,622,592 4,620,548 816,410 1,820,224 -4,806,182 -2,800,324

Public Order & Safety 569,215 507,596 85,291 112,475 -483,924 -395,121

Health 187,640 173,369 52,400 72,607 -135,240 -100,762

Community Services & Education

469,538 674,714 195,667 500,109 -273,871 -174,605

Housing & Community Amenities

*Domestic Waste Management

1,215,500

1,839,066

1,340,749

1563,702

1,455,237

1,868,226

661,358

1,897,963

239,737

29,160

-679,391

334,261

Recreation & Culture

*Woodstock

*Enfield Swimming Centre

2,769,764

583,403

2,723,008

260,105

615,025

266,013

353,000

-175,428

264,265

340,700

-2,503,751

-230,403

-2,898,436

4,160

-274,325

Manufacturing & Construction

712,520 658,342 304,750 308,679 -407,770 -349,663

Transport & Communication

5,476,179 3,242,292 996,200 542,193 -4,479,979 -2,700,099

Economic Affairs

*Cheltenham Rd Park Landfill

304,218

815,126

117,948

564,473

505,750

885,000

472,830

716,681

201,532

69,874

354,882

152,208

TOTAL 20,829,528 17,302,360 7,783,944 7,534,655 -13,045,584 -9,767,705

General Purpose Revenues

8,871,683 8,973,184 8,871,683 8,973,184

TOTALS 20,829,528 17,302,360 16,655,627 16,507,839 -4,173,901 -794,521

NB : Council has no Category 1 Businesses, * = Category 2 Businesses. The above figures have been extracted from Note 2 of Council ’s Financial Statements for the year ending 30 June, 2001. The Audited Financial Statements for the 2000/2001 financial year were presented to the Council Meeting of 23 October, 2001. A full copy of the Audited Annual Financial Statements were submitted to the Department of Local Government on 30 October, 2001 and are available to residents upon request at both the Council Offices and the Burwood Library.

PPEERRFFOORRMMAANNCCEE AAGGAAIINNSSTT OOBBJJEECCTT IIVVEESS

A comparison of Council’s actual performance of its principal activities for 2000/01 with its targets together with a

statement of the reasons for any differences between them is contained in Appendix B.

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2%

2%

3%

3%4%5%

11%

6%

4%

11%

49%

Administration -11%

Health Public & CommunityServices - 4%Waste Management Services &Town Planning - 6%Domestic Waste Management -11%Woodstock Community Centre -2%Enfield Swimming Centre - 2%

Transport, Communication &Construction - 3%Property Rental - 3%

Landfill Income - 4%

Grants - 5%

Rates & Interest Income - 49%

SSTT AATTEEMMEENNTT OOFF AASSSSEETTSS AACCQQUUIIRREEDD AANNDD AASSSSEETT SS HHEELLDD

Class of Asset Assets Held 1/7/00

$

Assets Acquired 1/7/00- 30/6/ 01

$

Assets Held 30/6/01

$

Plant & Equipment 3,005,913 507,264 2,578,522

Office Equipment 37,210 3,463 34,150

Furniture & Fittings 142,291 1,952 127,171

Property, Plant & Equipment Leased

Land Freehold Controlled 18,264,835

136,806,313

18,264,835

136,806,313

Land Improvements

Buildings 14,133,773 273,869 13,513,627

Other Structures

Infrastructure

Roads

Storm Water Drainage

51,810,537

6,349,506

1,838,824

52,454,440

6,281,572

Other Assets

Library Books

Other

5,025,103

4,501,664

TOTALS 235,575,480 2,625,372 234,562,294

WWHHEERREE DDOOEESS CCOOUUNNCCIILL ’’SS MMOONNEEYY

CCOOMMEE FFRROOMM??

13

1%

3%

1%

2%

12%

8%17%

6%

19%

4% 2%

16%

9%

Health, Public & CommunityServices - 8%Waste Management & TownPlanning - 12%Domestic Waste - 9%

Parks & Recreation

Woodstock Community Centre -2%Enfield Swimming Centre - 4%

Transport, Communication &Construction - 19%Property Maintenance - 1%

Landfill Expenses - 3%

Governance - 1%

Engineering - 6%

Depreciation - 17%

Administration - 2%

HHOOWW IISS CCOOUUNNCCIILL ’’SS MMOONNEEYY SSPPEENNTT??

RRAATT EESS WWRRIITTTT EENN OOFFFF

An amount of $455,218 was written off during 2000/2001 under the Local Government (Rates and Charges) Regulation 1993. This amount represents total Pensioner Rebates of which Council received a rebate from the Department of Local Government in the amount of $254,092, and extra charges (rates interest) of $8,722.

NNAATT IIOONNAALL

CCOOMMPPEETTIITTIIOONN PPOOLLIICCYY

National competition policy is being applied to government businesses at all levels throughout Australia. Under the Competition Principles Agreement, the New South Wales Government is responsible for applying national competition policy principles, such as competitive neutrality, to Local Government and to publish an annual

report on the implementation of those principles. To assist the New South Wales Government in complying with its reporting obligations under the Agreement, Councils are required to include information in their Annual Reports in relation to national competition policy.

IMPLEMENTING PRINCIPLES OF COMPETITIVE NEUTRALITY

Council does not have any Category 1 businesses (i.e. those business activities grossing over $2M per year). However, Council has classified four services as Category 2 businesses. They are the Domestic Waste Service, Woodstock Community Centre, Enfield Swimming Centre and Cheltenham Road Park Landfill. In compliance with the principles of competitive neutrality, pricing structures for the Domestic Waste Service, Cheltenham Road Park Landfill and Woodstock Community Centre, have incorporated full cost and return on investment principles. As the provision of a swimming pool is generally treated as a Local Government recreat ional activity, the pricing structure for the Enfield Swimming Centre is based on a certain percentage of cost recovery as well as the price competitiveness of neighbouring councils who provide similar services.

14

COMPETITIVE NEUTRALITY PRICING REQUIREMENTS

� Council’s Category 2 businesses were not funded from loan funds therefore, the inclusion of debt guarantee fees were not applicable.

� Return on capital invested, equivalent to the average interest rate on investments for the year, was applied to the Dome stic Waste Service to reflect the cost of capital in providing this service.

Burwood Council has established an activity -based costing system to fully absorb all costs associated with the service areas set down in its Annual Management Plan and Budget. In addition, with respect to implementing the principles of competitive neutrality, Council has included Pricing Policies for its Category 2 business activities in its Management Plan. Council has also adopted a policy and procedure for handling competitive neutrality complaints and this has been distributed to all staff.

LLEEGGAALL PPRROOCCEEEEDDIINNGGSS

During 2000/2001 Council incurred expenses in the amount of $125,074.08 in legal advice sought and proceedings taken by or against it. Council has received $18,759.64 for costs in relation to these matters to date. Details of all legal matters dealt with during 2000/2001 are listed below:

MATTER COURT COSTS PAID 2000/2001

$

TOTAL COSTS FOR MATTER TO 30/06/01

$

COSTS RECOVERED

RECEIVED TO 30/06/01

$

STATUS AS AT

30/6/01

$

358 Parramatta Road, Burwood - Unauthorised use of lane

1,161.20 1,161.20 M atter proceeding

Shop 172/100 Burwood Road, Burwood

-Development Appeal

Land & Environment Court

913.40 5,408.40 2,500.00 Appeal withdrawn

184 Liverpool Road, Enfield -Unauthorised use


15,745.30 15,745.30 Order issued – Use Ceased

12 Coronation Parade, Burwood

-Unauthorised use

1,280.55 1,280.55 Use ceased

26 Everton Road, Strathfield - Purchase Costs

1,706.99 1,706.99 Not a court matter

1-9 Mount Pleasant Avenue, Burwood -Unauthorised Building Work

275.00 275.00 Not a court matter

Company Searches 333.40 333.40 Not a court matter

10 Webb Street, Croydon -Development Appeal


1826.53 28,561.55 14,437.64 Ongoing

100 Burwood Road, Burwood - Lease Under Roads Act

-Development Appeal – Parking & Traffic


19,632.61 19,632.61

Not a court matter

Appeal upheld

1-17 Elsie Street, Burwood -Development Appeal


12,675.71 12,675.71 M atter awaiting hearing

15

MATTER COURT COSTS PAID 2000/2001

$

TOTAL COSTS FOR MATTER TO 30/06/01

$

COSTS RECOVERED

RECEIVED TO 30/06/01

$

STATUS AS AT

30/6/01

$

24 Ethel Street, Burwood -Unauthorised Demolition


5,372.90 5,372.90 1,260.00 Order made restraining further work

4 Burleigh Street, Burwood -Unauthorised use


650.00 650.00 Awaiting court orders

179 Georges River Road, Croydon Park - Unhealthy Conditions Order

249.90 249.90 Order complied with

12 Nicholson Street, Burwood - Non- compliance with Development Consent

341.49 341.49 M atter resolved

172 Burwood Road, Burwood - Development Appeal


11,460.81 11,460.81 Appeal dismissed

Everton Road, Strathfield -Drainage Easement


1-1a Waimea Street, Burwood - Advice re SEPP5 Development Advice


Lots 101 & 102 Bennett Street, Burwood - Sale Costs


41b Shaftesbury Road, Burwood - Sale Costs


174 Burwood Road, Burwood - Prosecution

Burwood Local Court

981.45 981.45 512.00 Successful prosecution

168a Burwood Road, Burwood - Injunctive Proceedings


1,825.26 1,825.26 M atter concluded compliance achieved

Shop 173-175/100 Burwood Road, Burwood - Advert ising on Footpaths


6 Conder Street, Burwood -Lease


Establishment of Charitable Body


Town Centre Square - 136 Burwood Road, Burwood


14 Wyatt Avenue, Burwood – Development Appeal


9,933.92 9,933.92 Appeal dismissed

10 Clarence Street, Burwood – Development Appeal


1,469.93 1,469.93 Appeal withdrawn

Optus Vision & Telstra Validity of S611 Charges


1,155.50 1,155.50 Land & Environment Court proceedings deferred pending the outcome of an Appeal in the Federal Court

Enterprise Agreement 1,395.50 1,395.50 Not a court matter

Burwood Road, Burwood - Pedestrian nibs


Outdoor Eating Areas Power of Attorney


General Employment Advice


Appian Way Drainage Easement


Appeal against declaration that a dog is dangerous

Burwood Local Court

1,506.80 1,506.80 50.00 Not a court matter

Public Liability Advice 3,059.09 3,059.09 Not a court matter

General Legal - Admin Matters


General Advice Town Planning Matters


TOTAL $125,074.08 $156,304.10 $18,759.64

16

$212,339.83

$272,576.49

$33,373.96

$112,251.97

$106,314.44

1996/97 - $212,339.83

1997/98 - $272,576.49

1998/99 - $33,373.96

1999/00 - $112,251.97

2000/01 - $106,314.44

LEGAL COSTS (NET) FOR THE LAST FIVE YEARS.

Council uses the services of a debt collection agency for the collection of overdue rates and charges and sundry debtor accounts. As a result of this service, some legal proceedings are instigated. The cost of this service amounted to $4,821.00 for the period, all of which is fully recoverable from the debtors.

CCOONNDDIITTIIOONN OOFF PPUUBBLLIICC WWOORRKKSS

Condition - % in each level

See below for description of each ranking level.

2000/2001 Estimated Replace.

Value

$M

Estimated

Cost to

bring to standard

$M

Estimated expense to maintain at standard

$

Council’s Annual

Proposed Main-

tenance

$

1 2 3 4 5

Road Pavement

46.69 9.36 600,000 550,000 12.0 24.0 47.0 17.0 0

Stormwater Drainage

15.11 2.27 200,000 175,000 7.0 3.0 75.0 15.0 0

Kerb & Gutter (unit rate $65/m)

11.73 1.17 200,000 60,000 5.0 25.0 60.0 10.0 0

Buildings, Pool, Depot & Parks

23.65 0.52 300,000 350,000 7.0 43.0 40.0 10.0 0

Footpaths (unit rate $62/m2))

20.67 3.93 300,000 75,000* 6.0 16.0 59.0 18.0 1.0

Parks (excluding landscaping & gardens)

2.45 0.32 110,000 100,000 26.0 14.0 47.0 13.0 0

Car Parks 2.44 0.24 150,000 0.0 5.0 50.0 35.0 10.0 0

Traffic Control Facilities

0.97 0.0 40,000 0.0 35.0 40.0 25.0 0 0

TOTAL $123.71M $17.81M $1,900,000 $1,310,000

* A ‘one off’ capital injection of $1.5 million will be spent in 2001/02-02/03 to upgrade footpath conditions.

17

RATING OF COUNCIL ASSETS

Condition ratings as per Australian Accounting Standard 27.

� Condition ratings have been revised since last year’s annual report.

� Based on aggregate replacement values for components comprising asset groups.

� Maintenance requirement based on life cycle needs.

� Where a small amount of Condition 5 is shown, this will be dealt with under maintenance programmes

GENERAL

The inventories for road pavement , kerb & gutters and footpaths have the segments aligned for record-keeping and condition rating purposes. The segments correspond to street polygons to facilitate the use of a computerised mapping system. For the purposes of determining the cost to bring each asset group up to standard, this is taken to mean carrying out works to improve or replace the asset to eliminate all condition 4 and 5 sections.

The percentage of the asset in each condition has been obtained from available records. The exception to this is the road pavement data, which is based on a survey of the whole network during 1998/1999.

ROAD PAVEMENT

The allocation for annual maintenance of streets for 2000/2001 is $550,000, which is less than the amount required to resurface roads on an approximate 30 year cycle. Council has carried out a comprehensive assessment of the condition of the whole of its road network. The assessment consisted of using state-of -the-art equipment to collect the data. The systematic, scientific testing, evaluation and validation of the road condition data and road asset information has allowed the formulation of a logical road construction and maintenance program. Evidence to date suggests that roads should be resurfaced approximately every 15 to 20 years. Where this resurfacing schedule is not maintained, there is an acceleration in the rate of deterioration of the pavement and a

corresponding increase in the maintenance requirements and cost of reinstating the road to the adopted standard. Where funding is less than that required to maintain the standard, the backlog of roads requiring reconstruction or resurfacing will increase with some localised pavement failures. In the interim, an increase in road maintenance funding has been planned as part of Council’s three-year forward financial plan.

The most recent survey indicates that Council will need to provide $600,000 per year to properly maintain the network. In 2000/2001 a total of 36,000 square metres of road pavement was resurfaced across 14 streets as part of Council’s annual maintenance programme.

STORMWATER DRAINAGE

Council’s drainage systems have been designed and built progressively over the last 70 years as development has occurred. Previously Council has not carried out analysis of the whole catchment, but has analysed sections, as required, to design out “choke points” or particular flooding problems. In recent years Council has directed resources towards eliminating regular flooding and maintenance problems to the extent that there are now very few known problems. Council has commissioned a consultant to analyse the whole of the stormwater system and report on the impact of a variety of storm types over the catchments. Part of this study is aimed at introducing on-site detention so that side di scharges are reduced to the level adopted when the drainage system was originally designed. The study also consists of a comprehensive analysis of the capacity of Council’s drainage systems to allow for the preparation of a prioritised works program as well as the development of a catchment-based on-site detention policy. The computer software “DRAINS” has been specified as the software to be used for the analysis. To improve the accuracy of the models developed, measurement of rainfall and stormwater flow in two locations is required. The recorded data is used to improve the accuracy of the analysis. Due to the continued increase in the percentage of impervious areas, Council has introduced an on-site detention policy, which aims to bring the flows down to the level occurring prior to development. Stormwater maintenance including the cleaning of pits and pipelines and the reconstruction of ineffective pits was undertaken during the year.

18

FOOTPATHS

The bulk of the maintenance funds for footpaths was used to repair or reconstruct sections of the footpath which have deteriorated to unacceptable levels. Removal of the poor condition slabs should also improve the overall standard of the network and reduce the number of public liability claims resulting from trips and falls. It is estimated that at current expenditure rates it will take well in excess of 5 years at current maintenance funding levels to deal with all condition 4 paths, assuming no condition 3 paths deteriorate beyond that rating and allowing for replacement of only the sections of path in condition 4 (not the whole street block as occurs with capital works). The cost to bring footpaths up to standard is approximately $3,930,000. Burwood Council is finalising an ambitious footpath management project that involves the integration of state of the art data collection techniques, with risk management and asset management principals. Every footpath hazard in the Council area has been individually recorded and rated according to an established hierarchy of risks. The information is then sorted by the database to determine Council’s response, rated on risk and urgency. The cost to repair all the substandard footpaths is approximately $3,930,000.

Council will in 2001/02 launch a major initiative called “Walk Safe”. This initiative, will see an influx of $1,500,000 spent over two years, on repairing major sections of the worst footpath. In 2000/2001, capital works funding for footpaths was $75,000.

KERB & GUTTER

Where necessary, kerb and guttering is replaced in conjunction with the reconstruction of roads. Kerb and gutter in Burwood Road has been reconstructed as part of the Town Centre Revitalisation Project. Routine maintenance has been carried out as necessary to remove unsatisfactory conditions.

BURWOOD ROAD, BURWOO D

JERSEY ROAD, STRATHFIELD

PARKS

The parks assets include improvements such as playing fields, playground equipment, paths and other features. The irrigation system and paths in Burwood Park have been identified as being below standard. These works will be priortised and programmed for reconstruction in future years, as funds become available. Playground equipment replacement funding has been set to life cycle requirements.

ENFIELD SWIMMING CENTRE

Despite a fall in attendance of 10,000 patrons in the first two months of the season, patronage for the rest of the season was well up with the total attendance for the season on a par with last year. Increased patronage of the Learn to Swim School and the excellent number of School carnival bookings contributed to this result. Operational results were over $120,000 better than the previous year and are expected to show further improvement next season following a major restructuring of the Center and the signing of a performance-based workplace agreement with the new Manager. A new heat pump was installed during the season and the benefits of this in both cost savings and increased patronage should become evident in the coming season. The tiles on the 50 metre pool were regrouted and the joints resealed as part of a major maintenance

19

programme. A re-vamp of the Learn to Swim and Squad programs together with the introduction of Aquarobics should add to the centre’s appeal in the local community.

BUILDINGS

The buildings that have been included in this figure are the Council Administration buildings, Enfield Swimming Centre buildings, community centres and the Burwood Library. The quoted replacement value is based on insurance valuations, which were carried out in July 1999.

CARPARKS

The following Council carparks are available for public use:

� Angelo Street, Burwood

� Belmore Street, Burwood

� Brighton Street, Croydon Park

� Byer Street, Enfield

� Elizabeth Street, Burwood

� Elsie Street, Burwood

� Fitzroy Street, Croydon

� Parnell Street, Strathfield

� Meryla Street, Burwood

� Seymour Street, Croydon

� Wynne Avenue, Burwood

♦

ELIZABETH STREET CAR PARK

‘Ticket Parking’ machines have been installed in both the Elizabeth and Elsie Streets Carparks. Routine maintenance was carried out as required during the year.

TRAFFIC CONTROL FACILITIES

All facilities are less than 15 years old and require only routine maintenance for the mid-term future. Based on the last condition survey, all are at an appropriate standard. Routine maintenance was carried out, as required, during the year.

DDEETT AAIILLSS OOFF

CCOONNTTRRAACCTTSS

AAWWAARRDDEEDD

Tenders accepted/contracts awarded in the 2000/2001 financial year were as follows:

GOODS OR SERVICES SUPPLIED

CONTRACTOR

VALUE OF CONTRACT

$

Supply 120 Litre Mobile Garbage Bins

Schaefer Systems

211,200.00

Distribution 120 Litre Mobile Garbage Bins

Provina P/L 31,991.91

Burwood Park Irrigation System

Ready Rain Watering Systems Pty ltd

183,557.00

Enfield Swimming Centre Pool Heating Refurbishment

Enertec 149,800

Council’s pre-mix concrete and other works materials are supplied under Government Contract price. In addition, Council takes part in the Inner Metropolitan Regional Organisation of Councils (IMROC) tender process for Stationery, Hardware Supplies, Road Making Materials. The IMROC stationery contract has been awarded to Corporate Express, the Hardware contract to the Blackwoods Group of Companies and the Road Making Materials contract to CSR Emoleum, Sami, Benedicts’ Sands and Recycled Resources..

20

DDEETTAAIILLSS OOFF WWOORRKK

CCAARRRRIIEEDD OOUUTT OONN PPRRIIVVAATTEE LLAANNDD

Traditionally, Council has performed little, if any, work on private lands. In the event that such work is carried out, the fee charged would be in accordance with Council’s Schedule of Fees and Charges or a special Council resolution at the time. During the period 1 July 2000 to 30 June, 2001 Council did not carry out any work on private land.

22000000//22000011 SSTTAATTEE OOFF

TTHHEE EENNVVIIRROONNMMEENNTT RREEPPOORRTT

PREAMBLE

The State of the Environment Report for the 2000/2001year provides an update for the indicators that were identified for each of the environmental themes that are nominated in the Local Government Act.

INTRODUCTION

Council has a legal responsibility to consider and apply ecologically sustainable development (ESD) principles in the development of community goals, economic policies and decision making in every sphere of activity. The application of ESD principles can be summarised in the following broad categories;

� The precautionary principle � Conservation of biological diversity � Improved valuation, pricing and

incentive mechanisms, and

� Inter-generational equity. The link between the State of the Environment Report and the Council Management Planning process must be further developed to ensure that Council is accountable for its application of ESD principles.

REPORTING REQUIREMENTS

The environmental themes that Council must address include :

� Land � Air � Water � Biodiversity � Waste � Noise � Aboriginal Heritage and Non-

Aboriginal Heritage.

Indicators were established for each of these themes in the 1997/98 year and updates for each of the themes are provided below.

1. LAND

Two aspects of land are canvassed in this report. The first is the provision of open space and the second is the prevalence and remediation of contaminated land within the Council area .

1.1 OPEN SPACE

The provision of quality open space for both active and passive recreational needs is a high priority in a highly urbanised area such as Burwood, however, there has been no

addition to the overall area of open space since the last report. Council has engaged consultants to carry out an area-wide Recreation Study which, amongst other things, will review the open space areas provided in Burwood. The recreation study is due to be adopted by Council in August 2001.

Some of the parks and open space areas within the Burwood Council area include:

� Jackson Park, Croydon Park � Jackett Reserve, Burwood � Burwood Park, Burwood � Flockhart Park, Croydon Park � Grant Park, Enfield � Sanders Reserve, Burwood � Prowse Reserve, Croydon � Cooinoo Reserve, Enfield � Brown Reserve, Croydon Park � Blair Park, Croydon � Whiddon Reserve, Croydon � Keith Smith Park, Croydon � Henley Park, Enfield � Martin Reserve, Croydon Park

0

50

100

150

200

250

300

350

Low Medium High

21

PROWSE RESERVE, CROYDON

1.2 CONTAMINATED LAND

In 2000/2001 there were no development applications that required action in relation to contaminated land. Site remediation work at 10 Webb Street, Croydon - a multi-unit development site - has been completed and construction of dwelling houses on the property has now commenced. There are other vacant sites within the Burwood Council area that are potentially contaminated and these will be assessed as applications are submitted to Council.

2. AIR

The following monthly figures for the 2000/2001year have been supplied by the NSW EPA.

MONTH LOW MEDIUM HIGH

July ’00 27 4 0

August ‘00 28 2 1

September ’00 24 6 0

October ’00 25 3 3

November ’00 28 2 0

December ’00 20 11 0

January ’01 21 7 3

February ’01 20 7 1

M arch ’01 30 1 0

April ’01 22 5 3

May ’01 28 3 0

June ’01 24 6 0

TOTAL 00/01 297 57 11

TOTAL 99/00 321 42 2

TOTAL 98/99 305 58 2

TOTAL 97/98 273 70 22

The data shows that there was an increase in the number of medium and high pollution days compared with the corresponding data for the previous year. (Note: The data relates to the Central Sydney region, which includes the Burwood Council area). The data indicates a deterioration of air quality for the region for the reporting year. Specific reasons for the deterioration cannot be readily identified and may relate to climatic conditions. Pollution control measures continue to be policed and the Environmental Protection Agency has recently launched new

guidelines relating to the use of solid fuel heaters in households.

3. WATER

There are no major waterways that traverse the Burwood Council area, however, part of the Cooks River, which discharges into Botany Bay, forms part of Burwood’s southern boundary. Approximately 20% of the Council area discharges its stormwater into the Cooks River with the remaining 80% discharging into the Parramatta River to the north through five separate systems, which travel through the Council areas of Auburn, Strathfield, and Canada Bay (formerly Concord and Drummoyne). There are three separate Catchment Management Committees that have been established by the Department of Land and Water Conservation that Council is involved in and working with in order to improve the quality of stormwater discharge to the river systems. These include the Cooks River Catchment Management Committee, the Middle Parramatta River Catchment Committee (which includes the Homebush Bay Catchment) and the Lower Parramatta River Catchment Committee.

4. BIODIVERSITY

Biodiversity or biological diversity refers to the variety of all life forms. Diversity of species, the genes they contain and the ecosystems they form, are all components of biodiversity. There are no identified endangered or protected species within the Burwood Council area. The greening of Burwood is an ongoing programme, which in part encourages the enhancement of biodiversity throughout the Council area. Council’s Tree Preservation Order, street tree planting programme and the issue of free trees to residents all contribute to the improvement of biodiversity throughout the Council area. A Local Animal Management Plan and Animal Welfare Committee were established during 2000/2001 in order to promote responsible pet ownership. This flows from the Companion Animals Act which lists as one of its main aims the protection and enhancement of biodiversity.

5. WASTE

Waste management and minimisation continue to be major issues facing not only Burwood Council but Local Government in general - and in particular all Councils in the Sydney metropolitan area. Burwood is a member Council of the Inner Sydney Waste Board and has commenced implementing waste minimisation projects

22

and programmes as set out in the Regional Waste Plan. The various types of waste management services provided by Council include:

� Household Garbage Collection

� Recycling

� Green Waste

� Bulk Rubbish Pick-Ups

� Commercial Tra de Waste

� Street Sweeping and Cleansing In 2000/2001 a comprehensive Green Waste Service was established to divert green waste from the general waste stream. The hierarchy of green waste services available now includes a ‘drop-off’ facility at the Cheltenham Road Landfill site, a special collection service for eligible persons (including pensioners) and a fee -for-service collection, which involves a fortnightly collection of a 240 litre greenwaste bin. There was a total of 183 tonnes of green waste collected in the 2000/2001 reporting year. This material is delivered to Waste Services NSW for processing as compost and other garden products. In 2000/2001 Council called for tenders for the provision of a comprehensive recycling service to be carried out in conjunction with Strathfield Municipal Council. In conjunction with this initiative, Council decided to reduce the size of the standard garbage containers from 240 litres to 120 litres. The existing 240 litre bins were converted to recycling bins by placing a new yellow lid on the containers. New 120 litre bins were issued to all households in the Council area. The new comprehensive waste service commenced in April 2001. The following table shows the amounts of waste and recyclable material that has been collected since 1993/94.

Year RecycABLE Material

Domestic W aste

Trade Waste

1993/94 2526.93 8283.60 1660.29

1994/95 2594.55 8163.04 1783.01

1995/96 2750.40 8290.54 1836.61

1996/97 2845.49 8316.41 2024.46

1997/98 2962.31 8763.86 1725.37

1998/99 4795.68 8076.63 2558.41

1999/00 5737.12 8308.34 2758.17

2000/01 5037.72 9227.69 1281.05

(Note: All figures are in tonnes) The collection figures for 2000/2001 have been adjusted to reflect an accurate break-up of tonnes of waste material collected. It is expected that there will be a further improvement in the figures for the 2001/2002 reporting period following the introduction of the new service. Burwood Council won the Inner Sydney

Waste Board’s 2001 Waste Minimisation Award for the Joint Recycling Service with Strathfield Council. One of the programmes of the Regional Waste Plan includes the provision of assistance to Councils by way of funding for the appointment of a Waste Education (Projects) Officer. The Waste Education Officer is instrumental in continuing to develop the waste minimisation projects outlined in the Regional Waste Plan.

6. NOISE

Council’s authorised officers continue to respond and take appropriate action in relation to noise complaints in accordance with the provisions of the Protection of the Environment Operations (POEO) Act 1997. There has been an increase in noise complaints from multi-unit buildings in developments around the town centre. These relate to noise from delivery and service vehicles that service nearby shoppi ng centres. This trend will need to be addressed through tighter noise control requirements at the development application stage.

7. ABORIGINAL HERITAGE & NON-

ABORIGINAL HERITAGE

There have been no new developments or significant impacts in this area since the last reporting period. Areas of non-aboriginal heritage within the Burwood Council area include principally areas of built heritage significance (conservation areas) and specific sites of heritage significance (heritage items). Council has continue d to employ a part-time Heritage Adviser to assist Council on heritage aspects in relation to development proposals.

HHEERRIITT AAGGEE IITTEEMMSS

In addition to conservation areas, there are many individual heritage items identified in the Burwood Heritage Study (1989) and listed within Burwood LEP 19. The consent of Council for development or building works in respect of a heritage item and referral of demolition applications to the Heritage Council are required under the provisions of LEP 19. Council is also required to take into account the effect of any adjoining or nearby development on the heritage significance of the heritage item.

23

Although the Burwood Park Rotunda is not listed as a heritage building, it easily fits into the ‘heritage category’. It was built in 1902 to celebrate the Coronation of King Edward VII. Unfortunately it had fallen into disrepair and become structurally unsound. This situation has now been rectified with repairs and restoration of the structure which commenced in May 2001, maintaining the heritage style of the original design. Now the community can fully enjoy this historic structure.

STATE HERITAGE REGISTER

There are presently seven items within the Burwood Council area that are listed on the State Heritage Register as items of State Heritage significance, under the provisions of the Heritage Amendment Act, 1999:

� 213 Burwood Road, Burwood (The Priory and Grounds)

� 205-207 Burwood Road, Burwood (St Paul's Anglican Church and Pipe Organ) – two items on this site

� 223 Burwood Road, Burwood (St. Cloud and site)

� 4 Clarence Street, Burwood (Lynton)

� Greater Southern and Western Railway, Burwood (Burwood Rail Underbridge)

� Greater Southern and Western Railway, Burwood (Burwood Railway Station Group)

Buildings and/or places within the Burwood area listed in the Register of the National Estate include:

� School of Arts/Council Chambers/ Public School Civic Precinct, Conder Street, Burwood

� “Rosary Lodge”, Santa Sabina College The Boulevarde, Strathfield

� “Holyroad”, Santa Sabina College, The Boulevarde, Strathfield

� Main Convent Building, Santa Sabina College, The Boulevarde, Strathfield

� “Gascoyne”, 22 Gordon Street, Burwood � “Aberfoyle”, 24 Gordon Street, Burwood � “Rossmoyne”, 48-50 Park Road,

Burwood � 63 Lucas Road, Burwood � Croydon Public School, Young Street,

Croydon � “Wellings and The Gate House”, 4

Woodside Avenue, Burwood � “Woodstock Community Centre”,

Church Street, Burwood � “St. Cloud”, 223 Burwood Road,

Burwood � Uniting Church, Burwood Road,

Burwood � Burwood Post Office, Burwood Road,

Burwood � “St Paul 's Group”, 201-205 Burwood

Road, Burwood

� PLC Group, Meta Street, Croydon

� “Helikon”, 33 Roberts Street, Strathfield

� “St Thomas' Church and Cemetery”, Coronation Parade, Enfield

� Appian Way, including 2-25 Appian Way, 304-312 and 316-318 Burwood Road but excl uding 1A-1C, 17 and 18 Appian Way and 314 Burwood Road, Burwood

LYNTON 4 CLARENCE STREET, BURWOOD

DDEETT AAIILLSS OOFF

PPRROOGGRRAAMMMMEESS

TTOO PPRREESSEERRVVEE ,, PPRROOTT EECCTT ,, RREESSTTOORREE AANNDD EENNHHAANNCCEE

TTHHEE EENNVVIIRROONNMMEENNTT

Council has the following environmental programmes in place:

♦

� Tree preservation order to protect existing trees and encourage the planting of additional trees in order to derive environmental benefits such as cleaner air, encouragement of local fauna, provision of shade and enhancement of the aesthetic environment.

� Fortnightly re cycling programme to encourage residents to separate recyclable materials from the waste stream thus reducing the volume of waste being transported to landfill sites.

� Home composting - Council promotes and sells compost bins and worm farms to the community to encourage home composting of green and organic wastes. This also leads to waste minimisation and improving local soils by returning nutrient -rich organic matter to people’s gardens.

� Heritage Video - A Heritage Video was produced by Council to provide information on Burwood’s heritage, particularly relating to dwelling houses, and to give an

24

understanding of the heritage laws that affect so many premises. This video, available for loan from the Library or for sale from the Council, has been produced in five languages.

DDEETTAAIILLSS OOFF BBUUSSHH FF IIRREE

HHAAZZAARRDD RREEDDUUCCTT IIOONNSS

This does not apply to the Burwood Council area, as there are no areas of natural bushland. All open space, parks and reserves are regularly maintained to ensure that they are kept in a hazard-free state.

AACCCCEESSSS AANNDD EEQQUUIITTYY

AACCTTIIVVIITTYY SSUUMMMMAARRYY

A summary of Council’s achievements in relation to access and equity activities undertaken during the 2000/2001 financial year follows:

SOCIAL PLANS

Adoption of the Aboriginal & Torres Strait Islander Social Plan completed the suite of Community Services Plans for Burwood Council. A review of the recommendations of all of the Plans is undertaken annually.

PEOPLE WITH DISABILITIES

The DDA (Disability Discrimination Act) Action Plan was completed early in 2001 and adopted by Council in June. Council’s Access Committee took an active role in advising Council of access issues in the area and in the development of the Action Plan through input into Access Audits. Council negotiated a sponsorship agreement with the Rotary Club of Burwood for a new wheelchair-hoisted Community Bus which is available for community use.

CHILDREN

The provision of a new private Long Day Care Centre within the Westfield complex

will assist in addressing the need for additional long day care places in Burwood. The Recreation Study has suggested alternative types of children’s playground equipment for replacement in parks in the future.

YOUNG PEOPLE

In 2000/01Council employed its first Youth Worker who identified the immediate needs for young people and planned a programme of activities in response. Council’s Youth Week activities attracted the involvement of approximately 500 young people.

OLDER PEOPLE

A Directory of Services was re -designed to a booklet format to allow for easy reference for Burwood seniors. Council continues its involvement in projects promoting the importance of the physical activity for seniors, including Falls Prevention and Gentle Exercise, and support for the frail -aged and people with disabilities e.g. a support vehicle for Meals-on-Wheels, auspicing the Volunteer Network and newly funded HACC Development project.

EXERCISE CLASS, WOODSTOCK COMMUNITY

CENTRE

PEOPLE FROM DIVERSE CULTURAL &

LINGUISTIC BACKGROUNDS

Council continued to improve access to services, facilities and activities to our NESB community, including increasing the number of translated information brochures. In addition 12 Council bilingual staff members have received accreditation to assist with interpretative services at Council. Continued support is provided to local community groups supporting people from culturally and linguistically diverse backgrounds.

COMMUNITY SAFETY

In 2000/01 Burwood Community Safety Committee worked to achieve increased lighting in the Burwood Town Centre, successfully conducted a community safety audit and prepared a tender document for a Crime Prevention Plan to be undertaken in the next year. The Committee also sponsored the production of “Report the Crime” cards printed in Chinese.

25

INTERNATIONAL YEAR OF THE VOLUNTEER (IYV)

Council celebrated the launch of IYV with a breakfast for volunteers of Home & Community Care (HACC) clients in December, 2000 with 200 people in attendance. The Volunteer Network recruited over 200 volunteers for community service organisations throughout the year and provided free training and support.

RECREATION PLANNING

Council engaged consultants to undertake a major review of recreation and leisure facilities and services available in the Burwood area and to provide a 10 year plan for action. The Recreation Plan is due for adoption by Council in August 2001.

CCOOMMMMUUNNIITTYY GGRRAANNTTSS AAPPPPRROOVVEEDD

The total amount contributed or otherwise granted under Section 356 of the Local Government Act, 1993 in the form of financial grants to community -based organisations, amounted to $22,387.96. These contributions were made in accordance with Council’s Community Grants Policy. The following is a summary of the grants provided under the 2000/2001 Community Grants Programme (including minor one -off grants):

NAME OF ORGANISATION PROJECT DESCRIPTION GROUP (TARGET)

GRANTED 2000/2001

Serenity NSW Inc Anxiety Awareness Day Disability $700.00

Post-Polio Network (NSW) Inc Medical Alert Card Disability Service $300.00

Eurella Community Services Inc Purchase of "Compic" computer programme

Disability $587.96

Inner West Aboriginal Community Company Ltd

IWACC Development project ATSI $1200.00

Australian Red Cross Save A Mate (SAM) General $500.00

L'Arche Translation of literature into 3 community languages

NESB/ Disability $800.00

Anantha Nilayam Multicultural Community Linkage

NESB $750.00

Tamil Senior Citizens' Association Bringing people together through cultural programmes

NESB $800.00

Burwood Italian Senior Citizens Group

Rent assistance NESB $800.00

Chinese Australian Services Society Corp. Ltd

Community project for Chinese speaking seniors

NESB/

Seniors

$750.00

West Region Chinese Association Chorus, Dance, & Fashion show; Office articles; English class

NESB $750.00

Chinese Elderly Welfare Assoc. Inc Multicu ltural social & Recreational activities for older

NESB/

Aged

$1400.00

Chinese Elderly Welfare Assoc. Inc. Community Awareness Programme for Older People

NESB/ Aged $1200.00

Chinese Seventh Day Adventist Church- Strathfield

Musical Memories Aged $400.00

Weldon Centre-

Out of School Hours Service

Purchase of outdoor play equipment

Children $250.00

Weldon Centre-

Wyatt Lodge

Purchase replacement curtains

Youth $100.00

Weldon Centre-Croydon Park Before, After and Vacation Programme

Purchase of kitchen equipment

Children $100.00

Croydon Park United Playgroup Replacement of play equipment)

Children $600.00

26

NAME OF ORGANISATION PROJECT DESCRIPTION GROUP (TARGET)

GRANTED 2000/2001

Nursing Mothers Association Aust -- Strathfield group

Mother and baby support Children $1000.00

Weldon Centre-Occasional Child Care Service

Purchase of outdoor gross motor play equipment

Children $250.00

Good Beginnings Volunteer Home Visiting & Neighbourhood Link Project

Children/ NESB $750.00

Inner West Neighbour Aid Inc Vital Call Installation Programme

Aged/Disability $1000.00

Claffy House Women's drumming Workshop

Women $600.00

Claffy House Art Workshops: silkscreen & sculpture

Women $ 1000.00

Burwood Police & Community Youth Club

Education of HipHop Arts & Culture

Youth $3000.00

Croydon Living Skills Shared Web Project Disability $2800.00

Total $22,387.96

PPRROOMMOOTTIIOONN OOFF

CCOOUUNNCCIILL ’’SS

SSEERRVVIICCEESS AANNDD AACCTT IIVVIITT IIEESS

During 1995/96 Council commenced the production of a quarterly newsletter to residents. These newsletters are letter-boxed to all properties in the Council area. The newsletters provide information relating to current Council issues such as waste management, traffic matters, public meeting information and the promotion of community events and activities. Council also distributes flyers/leaflets on specific issues, as and when require d. During 2000/2001, special flyers were distributed in relation to Burwood Festival, Green Waste Collection, Joint Recycling Service (with Strathfield Council), development of an area -wide Recreation Plan and town planning/zoning issues. Council provides information about its issues, events and services via a monthly Mayoral Column published in both local suburban newspapers. In addition, Council issues a Community Report to ratepayers in the form of a Calendar, which promotes Council’s services, and activities and the timing of these over the forthcoming 12 months. Council ensures that Business Papers are available to the public on the Wednesday prior to all Council and Committee

Meetings (which are held on the following Tuesday). Busine ss Papers are available outside the front door of the Council Chambers (24 hours per day) and also in the Burwood Library. Business Papers can also be obtained from Council’s Customer Service Centre and can be downloaded from Council’s Website (www.burwood.nsw.gov.au). Council is committed to community consultation and involvement and has shown its commitment by adopting a Community Consultation Protocol and Notification Policies, which have established the extent of notification for development applications and capital works projects. Before the commencement of each Council Meeting, residents are invited to address the Council on any matter. At Committee Meetings, the public is invited to address the Committee on any matter listed on the agenda. In December 2000, Council undertook a random Community Attitudes Survey. Strategies to address issues identified by the survey have been included in Council’s Corporate Strategic Plan and Management Plan. A strategy document has been prepared to specifically address issues identified in the survey.

27

CCOOUU NNCCIILL’’SS CCUU SSTTOOMMEERR

SSEERRVVIICCEE SSTTAANNDDAARRDDSS

Council has developed a number of “Customer Service Standards” to provide residents and customers with a guide as to the level of service and/or timeframe within which issues and enquiries will be determined or dealt with. Council’s Customer Service Standards are as follows:

ENVIRONMENTAL SERVICES

BUSINESS AREA SERVICE TARGET RESPONSE

TIME

Development Applications

No notification required

Determination 30 Days

Staff determination


Council determination


Food Complaints Investigated 2 Days

Supply of new garbage bin

Delivered 4 Days

Missed Garbage Service

Collected 2 Days

Planning Certificates (S149)

Issued 3 Days

Building Certificates

Issued 15 Days

Outstanding Notices Certificate

Issued 10 Days

Written Property Search

Letter Issued 21 Days

Tree Preservation Request


ENGINEERING SERVICES


TIME

Dog Complaints

investigate 1 Day

Road Repairs

High risk condition

Repair/Made safe 2 Days

Low risk condition


Dumped Rubbish

Investigated/Collected

4 Days

Footpath Repairs

High risk condition


Low risk condition

Assessed for future works

14 Days

Street needs sweeping

Swept 4 Days

Trimming of street trees

Trimmed 6 W eeks

Blocked Stormwater

Clean pit Drains cleaned 1100 DDAAYYSS

Clean blocked stormwater pipe

Pressure clean pipe

2200 DDAAYYSS

GENERAL SERVICES


TIME

Rates Certificates (S603)

Issued 3 Days

Council’s Corporate Service Standards Report for 2000/01, indicating the level of compliance achieved in relation to the above Service Standards, is contained in Appendix C.

28

CCOOUU NNCCIILL’’SS PPOOLLIICCIIEESS

Council has adopted a number of policy documents to provide guidance for planning and development control, staff and Councillor conduct, Council meeting practice, staff issues, community consultation, carparking, street trading, stormwater management, signage, investment of Council funds, outdoor eating areas and tree preservation – just to name a few. In addition to policy documents, a number of other Council documents are publicly available. These documents include: Council’s Management Plan, Budget, Business Papers, Council/Committee Meeting Minutes, Community Services Plans, Disclosure of Interests Register, Plans of Management for Community Land etc. Members of the public can obtain copies of Council’s codes and policies by telephoning Council on 9911-9911, by visiting Council’s Customer Service Centre (at 2 Conder Street, Burwood) or by visiting Council’s website at www.burwood.nsw.gov.au.

FFRREEEEDDOOMM OOFF

IINNFFOORRMMAATTIIOONN ((AANNNNUUAALL

SSTTAATT IISSTTIICCAALL RREEPPOORRTT))

In accordance with the provisions of the Freedom of Information Act, 1989, Council has completed its annual statistics for the period ended 30 June, 2001 – see Appendix A. In 2000/2001, 10 FOI applications were received. A summary of the processing and determination of the 10 applications is contained in Appendix ‘A’. During the year, FOI requirements have had an impact on Council’s activities, policies

and procedures as staff and Councils are required to be aware of the legislative requirements. In accordance with the statutory re quirements, a Public Officer has been appointed and this officer is responsible for the co-ordination of all FOI matters. Council’s Executive Manager - Administration is the Public Officer. The Executive Manager - Administration has attended basic and advanced training courses in relation to the administration of the Freedom of Information Act.

NNEEWW PPRRIIVVAACCYY &&

PPEERRSSOONNAALL

IINNFFOORRMMAATTIIOONN

PPRROOTTEECCTT IIOONN AACCTT

The new Privacy & Personal Information Protection Act came into operation on 1 July 2000. The Act has been introduced to provide general safeguards to an individual’s privacy in relation to a wide variety of personal information held by the public sector. A number of information protection principles apply to the collection, holding and use of personal information held by Local Councils. Some points of note are:

� Councils are only allowed to collect personal information directly relating to their functions.

� Individuals from whom information is collected must be made aware that it is being collected, the purpose for the collection, the intended recipients of the information, whether the supply is mandatory or voluntary and the details of the collection agency.

� Council must provide individuals with access to personal information about themselves without unreasonable delay and expense.

� Personal information must be kept no longer than is necessary and must be disposed of appropriately.

Council has adopted a Privacy Management Plan in accordance with the requirements of the new Act. “Personal information” is defined in Section 4 of the PPIPA as follows: Information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion. This information

29

can be on a database and does not necessarily have to be recorded in a material form.

Council considers the following to be publicly available documents:

� An advertisement containing personal information in a local, city or national newspaper;

� Personal information on the internet;

� Books or magazines that are printed and distributed broadly to the general public;

� Council Business Papers or that part that is available to the general public;

� Personal information that may be a part of a public display on view to the general public.

Information published in this way ceases to be covered by the PPIPA. The Council holds personal information concerning its customers, ratepayers and residents, such as:

� Rates records; and

� Development Applications and objections

Council also holds personal information concerning its employees and Councillors. Council holds the following public registers under the Local Government Act:

� Land Register (Section 53)

� Records of Approval (Section 113)

� Register of pecuniary Interests (Section 449-450A)

� Rates Record (Section 602)

Council holds the following public registers under the Environmental Planning & Assessment Act:

� Register of consents & approvals (Section 100)

� Record of building certificates (Section 149G)

Council holds the following public register under the Protection of the Environmental (Operations) Act:

� Public register of licences held (Section 308)

Council holds the following public register under the Impounding Act 1993:

� Record of Impounding (Section 30 & 31)

Members of the public may enquire only in accordance with the primary purpose of any of these registers. The primary purpose of each of these public registers is set out in Council’s Privacy Management Plan. Section 57 of the PIPPA requires very stringent controls over the disclosure of personal information contained in a public register.

A person wishing to have access to a public register to confirm their own details needs only to prove their identity to Council before having access to their own personal information. A person about whom personal information is contained in a public register, may request Council to have the information removed from, or not placed on the register. An application for suppression should be in writing addressed to the General Manager and must outline the reasons for the request. During 2000/01 financial year Council has taken the following action with respect to the PPIPA:

� All staff were informed of the intent and significance of the Act;

� Intent and significance of the Act discussed at Middle Manager level

� Key staff attended external training courses;

� Customer Service staff provided with in-house training;

� Matter reported to Council;

� Privacy Management Plan adopted;

� Types and purpose of public registers established;

� Bulk sales information no longer distributed to Real Estate Agencies;

� Matter mentioned in quarterly Newsletter to residents;

� Privacy contact officer established (Council’s contact officer is the Executive Manager – Administration);

� Petition report to Council changed and personal information now treated in accordance with PPIPA

AAPPPPEENNDDIIXX ““AA””

FFOOII SSTT AATTIISSTT IICCSS FFOORR TTHHEE PPEERRIIOODD EENNDDEEDD 3300 JJUUNNEE,, 22000011

Contact details for queries relating to this return: Name: Julie Hartshorn Telephone Number: (02) 9911 9810 Section A - Numbers of New FOI Requests - Information relating to the number of new FOI Requests received those processed and those incomplete from the previous period.

FOI REQUEST PERSONAL OTHER TOTAL

Al New (including transferred in) 2 8 10

A2 Brought Forward Nil Nil Nil

A3 Total to be processed Nil Nil Nil

A4 Completed 2 8 10

A5 Transferred Out Nil Nil Nil

A6 Withdrawn Nil Nil Nil

A7 Total processed 2 8 10

A8 Unfinished (carried forward) Nil Nil Nil

SECTION B WHAT HAPPENED TO COMPLETED REQUESTS? (COMPLETED REQUESTS ARE THOSE ON LINE A4)

RESULTS OF FOI REQUEST PERSONAL OTHER

B1 Granted in full 2 5

B2 Granted in part Nil 3

B3 Refused Nil Nil

B4 Deferred Nil Nil

B5 Completed 2 8

* Note: The figures on line B5 should be the same as the corresponding ones on A4.

SECTION C MINISTERIAL CERTIFICATES - NUMBER ISSUED DURING THE PERIOD

C1 Ministerial Certificates issued Nil

SECTION D FORMAL CONSULTATIONS - NUMBER OF REQUESTS COMPLETED DURING THE PERIOD WHICH REQUIRED A FORMAL CONSULTATION(S)

D1 Number of requests requiring formal consultation(s) Nil

SECTION E AMENDMENT OF PERSONAL RECORDS - NUMBER OF REQUESTS FOR

AMENDMENT PROCESSED DURING THE PERIOD

RESULT OF AMENDMENT REQUEST TOTAL

E1 Amendment – agreed Nil

E2 Amendment – refused Nil

E3 Total Nil

SECTION F NOTATION OF PERSONAL RECORDS - NUMBER OF REQUESTS FOR AMENDMENT PROCESSED DURING THE PERIOD

F3 Number of requests for notation Nil

SECTION G FOI REQUESTS GRANTED IN PART OR REFUSED –BASIS OF DISALLOWING

ACCESS - NUMBER OF TIMES EACH REASON CITED IN RELA TION TO COMPLETED

REQUESTS, WHICH WERE GRANTED IN PA RT OR REFUSED.

BASIS OF DISALLOWING OR RESTRICTING ACCESS PERSONAL OTHER

G1 Section 19 (applic incomplete, wrongly directed) Nil Nil

G2 Section 22 (deposit not paid) Nil Nil

G3 Section 22 (unreasonable diversion of resources) Nil Nil

G4 Section 25(1) (a) (exempt) Nil Nil

G5 Section 25(1)(b), (c), (d) (otherwise available) Nil Nil G6 Section 25(1)(e) (documents more than 5 years old) Nil Nil

G7 Section 24(2) - deemed refused, over 45 days Nil Nil G8 Totals Nil Nil

SECTION H COSTS AND FEES OF REQUESTS PROCESSED DURING THE PERIOD (I.E. THOSE INCLUDED IN LINES A4, A5 AND A6). DOES NOT INCLUDE COSTS AND FEES FOR UNFINISHED REQUESTS (I.E. THOSE REQUESTS INCLUDED IN LINE A8)

BASIS OF D ISALLOWING OR RESTRICTING

ACCESS ASSESSED

COSTS FOI FEES

RECEIVED

H1 All Completed request $30 $300.00

SECTION I DISCOUNTS ALLOWED - NUMBER OF FOI REQUESTS PROCESSED DURING THE

PERIOD* WHERE DISCOUNTS WERE ALLOWED

TYPE OF DISCOUNT ALLOWED PERSONAL OTHER

I1 Public Interest Nil Nil

I2 Financial Hardshi p - Pensioner/Child Nil Nil

I3 Financial hardship - Non Profit Organisation Nil Nil

I4 Total Nil Nil

I5 Significant Correction of Personal Records Nil Nil

SECTION J DAYS TO PROCESS - NUMBER OF COMPLETED REQUESTS (A4) BY

CALENDAR DAYS (ELAPSED TIME) TAKEN TO PROCESS

ELAPSED TIME PERSONAL OTHER

J1 0-30 days 2 8

J2 31-45 days Nil Nil

J3 Over 45 days Nil Nil

J4 Totals 2 8

SECTION K PROCESSING TIME - NUMBER OF COMPLETED REQUESTS (A4) BY HOURS TAKEN TO PROCESS.

PROCESSING HOURS PERSONAL OTHER

K1 0-10 hours 2 8

K2 11-20 hours Nil Nil

K3 21-40 hours Nil Nil

K4 Over 40 hours Nil Nil

K5 Totals 2 8

SECTION L REVIEWS AND APPEALS - NUMBER FINALISED DURING THE PERIOD

L1 Number of internal reviews finalised Nil L2 Number of Ombudsman reviews finalised Nil L3 Number of District Court appeals finalised Nil

DETAILS OF INTERNAL REVIEW RESULTS - IN RELATION TO INTERNAL REVIEW FINALISE

DURING THE PERIOD.

BASES OF INTERNAL REVIEW

PERSONAL OTHER

GROUNDS ON WHICH

INTERNAL REVIEW REQUESTED

UPHELD* VARIED* UPHELD* VARIED*

L4 Access refused Nil Nil Nil Nil

L5 Deferred Nil Nil Nil Nil

L6 Exempt matter Nil Nil Nil Nil

L7 Unreasonable Charges Nil Nil Nil Nil

L8 Charge unreasonably incurred Nil Nil Nil Nil

L9 Amendment refused Nil Nil Nil Nil

L10 Totals Nil Nil Nil Nil

*Note: Relates to whether or not the original agency decision was upheld or varied by the internal review

AAPPPPEENNDDIIXX ““BB””

1.1 LAND USE PLANNING

ACTION PLANS TASKS KEY PERFORMANCE

INDICATORS

TARGETS ACTUAL RESULTS

Finalization of Residential Strategies in consultation with DUAP. Exhibition of draft Town Centre Studies by Centre LEP, DCP and Section 94 plan. Public exhibition of draft LEP and associated controls.

Preparation of amended Codes, Control Plans and draft LEPs. Review of Burwood Planning Scheme Ordinance. Preparation of comprehensive LEP.

Meeting deadlines of Council, developers and State Government. Satisfaction of developers, staff, Councillors and community Adoption of updated controls for development.

Deadlines met. Preparation of Draft Report and updated Controls.

Draft LEP’s awaiting Gazettal through DUAP. Draft Town Centre LEP reviewed by UDAS and now with DUAP. Draft consolidating Burwood LEP completed. Comprehensive LEP expected to be completed in December 2002

Production of Section 149 zoning certificates. Upgrade property information system. Production of Building Certificates. Supply ABS with data

Supply accurate and timely statistical, building, planning, zoning, heritage and fire upgrading information.

Service Standards targets. Satisfaction of developers, staff, Councillors and community.

85% compliance with Service Standards.

82.25% compliance achieved. Planning Certificates reviewed as a result of changes to Legislation. Target met – relevant timeframes complied with.

Inspection of building and development works and unauthorised uses. Initiation of remedial action.

Ensure compliance with relevant legislation. Proper assessment and advice for applications affecting Heritage items.

Timely reports to Council. Action as swift as possible with resources. Satisfaction of community. Ensure retention and enhancement of Heritage items and their settings.

Action through the Building & Development Section, Council and Courts to proper result. Sympathetic development of Heritage items and surrounding properties.

Effective Council/court action for unauthorised use. Customer satisfaction survey showed that the community were satisfied with heritage conservation but had concerns about managing residential development. Strategies have been put in place to address the concerns.


INDICATORS


Inspection of buildings, preparation of reports, assessment of risks to persons occupying buildings. Incorporate ESD principles into existing Planning Controls. Promote Energy and Water Efficiency in pre- application meetings. Community Education on ESD Principles and environmental management.

Upgrading of existing buildings to ensure safety of occupants in the event of fire. Preparation of planning controls incorporating ESD principles where practicable.

Buildings are upgraded in respect of fire safety in accordance with the Fire Upgrading Programme. Developments are carried out utilising energy efficient designs and practices. Introduction of Environmental Management Principles into designs.

Buildings are systematically upgraded relative to their risk and classification as defined in the Fire Upgrading Programme. Building Designs that have a minimum Energy Systems Rating of 3.5 stars.

Fire Safety Program underway with emphasis on upgrade of Nursing Homes and Hospitals, Clubs, Halls and community centres. Energy saving and sustainability provisions have been and are being included in reviewed codes, conditions and new planning instruments. Work underway on Environmental Management Plan – to be completed in October 2001.

1.2 APPLICATIONS PROCESSING


INDICATORS


Review of forms and information provided to applicants. W ider publicity as to Council’s responsibilities, Service Standards and policies.

Provision of accurate and timely information to the public on Council’s processes.

Well informed Councillors, staff and public.

Regular reports to Council on policies and regulations relative to applications.

Regular reports in the form of occasional papers submitted to the Building and Development Committee. Service Standards distributed via Customer Service Centre and available on Council’ s W ebsite.

M aximise and extended use of delegations. Ongoing review of processes as part of the continuous improvement process

Processing of applications through Council and under delegation in a timely and accurate manner. Further benchmarking exercise as part of the continuous improvement process.

Maximum use of delegation. Preparation of Draft Report, Conditions & Controls for consideration.

Reduction in average processing times. Compliance with Service Standards. Report, conditions and control finalised.

Level of compliance with Service Standards for 2000/01, was as follows: -Major DAs – 100% -DAs where no notification req’d -75% -Staff determined DAs – 60% -Council determined DAs -64%. Data base for Development Applications Register commenced to provide electronic reporting on Service Standards compliance.

More and effective in-house training. Attendance at seminars, workshops with information disseminated.

Data accuracy and knowledge of legislation, etc. Exposure to up to date theories and processes.

Properly informed staff and Councillors

Single point accountability. Job satisfaction

This currently being addressed as part of the review of the Building, Development & Health sections. Seminars and Works hop attended by staff on an as required basis.

2.1 RESIDENTIAL WASTE COLLECTION


INDICATORS


Review and investigate new technology. Investigate options for altering collection times.

Investigate and utilise progressive collection technologies.

To minimise noise and traffic nuisance to residents.

Minimise number of resident complaints.

Resident complaints monitored. Issues reviewed with collection staff on an ‘as required’ basis. Collection areas re-routed where necessary/ possible.

Carry out community consultation. Issue smaller size bins. M aintain network with Inner Sydney W aste Board and IMROC EHOs.

Reduce size of waste receptacles. Increase recycling opportunities. Continue education program. Encourage home composting. Establish per capita waste generation rates.

Monitor tonnages of waste collected.

Reduce the per capita waste generation rate of residents

120 litre garbage bin service commenced on 2 April 2001. Tonnages – 7916 for 2000/01 (8308 for 1999/2000). 1815 tonnes for quarter.

2.2 TRADE WASTE COLLECTIONS


INDICATORS


Review and investigate new technology. Implement improved safety practices and procedures.

Investigat e and implement innovative collection technology.

Eliminate or minimise injuries to staff.

Monitor injury occurrences and reporting.

No injuries reported during 2000/01.

Improve recycling options for commercial premises.

Promote and encourage recycling services and opportunities for commercial properties.

Monitor and review tonnages of waste collected.

Reduce tonnages of waste transported to landfill.

An interim cardboard recycling service is being initiated for commercial premises and is subject to agreement with trade waste staff.

2.3 RECYCLING COLLECTIONS


INDICATORS


Implement a comprehensive joint recycling service with Strathfield Council. Implement an effective ongoing education program.

Implement new joint recycling contract as agreed with Strathfield Council. Implement best practice collection system.

Eliminate or minimise injuries to collection staff.

Monitor and review occurrence of injuries. Monitor acceptance by community of new recycling service.

New 240 litre recycling service commenced on 2 April 2001.

Increase range of recyclable material collected. M aintain network and work in consultation with I.S.W.B & IMROC EHO’s.

Provide a comprehensive recycling service for residential and non-residential properties.

Increase tonnages of recyclables collected while reducing tonnages of waste collected and transported to landfill.

Monitor and review tonnages of recyclables collected. Monitor and review tonnages of waste collected for disposal.

New Residential Recycling Contract commenced on 4 April 2001. The new service coincided with the introduction of 120lt garbage bins which will encourage improved recycling rates.

3.1 ROADS


INDICATORS


Design & Construct works

Complete refurbishment of Burwood Road Town Centre Capital Works Programme.

Budget Schedule for works

Works carried out to budget and within schedule

Design works for the Town Centre, other than the Traffic Lights, are completed. The Uniting Church is not supportive of the ‘Square’ proposal at this stage. Traffic issues relating to the installation of the traffic signals are being investigated. Construction Completed on stage 1

Resurfacing Programme Investigate new methods / technologies including monitoring.

Scheduled maintenance to optimise risk reduction with the funding provided.

Condition standard of infrastructure

Maintain overall condition of infrastructure assets

Resurfacing works completed in Monash Pde, Carlyle St, White St, Fountain Ave, Tangarra St, Tavistock St, Mitchell St, Shaftesbury Rd, Belmore St and Royce Ave. All programmed works were completed within budget.

Concept plans for capital works to be prepared at beginning of year or earlier. Letter box distribution to affected residents Advertising of capital works in fortnightly column

Residents in streets affected by capital works to be consulted prior to preparation of detailed designs.

Availability of sufficient detail for resident comment

Concept plans to be distributed within first quarter.

Capital works in Cooper Street and Jersey Road were funded over the 1999/2000 and 2000/2001 Budgets. All Capital Works listed for 2000/01 financial year were completed within budget.

3.2 STORMWATER DRAINS

ACTIONS PLANS TASKS KEY PERFORMANCE

INDICATORS


Regular pit cleaning Pits to be cleared at start of storms.

Clearing of pits to cycle

Pits clear when inspected in cycle

Pits cleaned to planned cycle.

Efficient processing of applications

Improve standard of designs.

Decreased staff time to process referrals. Ensure appropriate conditions applied to consents

Improved efficiency in review of applications with comments provided to Building and Development within two weeks

Target processing time (2 weeks) is being achieved.

Review Capacity of the Drainage System

M anage construction of projects.

Budget and Schedule Works within schedule and budget

Draft report received and currently being reviewed.

Improve the water quality of stormwater discharged into the receiving waters

Implement the Actions from each of the 3 plans.

Review the Stormwater Management Plans for compliance

Actions implemented within budget and planned timeframe of Stormwater Management Plans

Progress in phase with Stormwat er Management Plans.

3.3 CAR PARKS


INDICATORS


Monitor the usage of developed carparking areas. Extend the residential parking schemes to

Plan & Budget to be prepared. Investigate the requirement for residential parking

Plan & Budget & Public Consultation complete for 2000/01 Management Plan

Public Consultation Economic impacts study

Westfield public study undertaken in February 2001. Future actions on residential parking to be determined following


INDICATORS


appropriate areas. Carry out studies in residential areas. Identify parking needs for Enfield Swimming Centre

schemes. consideration of a report to Council. The study on residential parking areas is continuing. Completed.

3.4 TRAFFIC FACILITIES


INDICATORS


Coordination of Local Traffic Committee meetings

Attend regional forums to retain sight of the overall picture.

Preparation and distribution of Traffic Committee Agenda.

Agendas distributed 1 week before meeting.

Agendas distributed on time.

Local Traffic Committee Meetings held when necessary. Routine issues processed via facsimile.

Prepare Burwood Traffic and Transportation Strategies.

Establishment of a practical, acceptable road hierarchy.

Completion of the road hierarchy plan.

Completion of the transportation plan.

Use consultants to prepare a transportation plan for Burwood

Final Plan completed and presented to Council.

Public meeting held in May 2001. LATM workshop held in July 2001. Consultant reviewing proposed LATM schemes.

Prepare Burwood Town Centre Traffic and Transportation Study. Local Area Traffic M anagement (LATM) Schemes –all precincts. Burwood Bicycle Plan to be updated.

Reduction of through and heavy traffic on local roads. Traffic Model will be used to assess and determine plans. Engage consultant.

Implementation of recommendations. Implementation of recommendations. Implementation of recommendations.

Use Consultants to prepare: -traffic model for the area. -precinct studies design plans Implement physical measures to achieve objectives. Plan completed.

Study completed. Presentation made to Council in January 2001. Public exhibition held in February/March 2001. Public consultation completed and site meetings held in May. Designs finalised and reported to Local Traffic Committee for approval. Final report received. Bicycle Plan to be launched within the next 3 months.

4.1 COMMUNITY INFORMATION


INDICATORS


Monitor and update information for accuracy Monitor demand and stock levels of printed materials

Review data on a quarterly basis. Update information in both electronic and printed forms.

Accurate and quality products available for customers in the agreed timeframe

Alterations required are completed within 1 week Provision of information

Alterations completed within 2 working days Stock levels meet current demands

Co-ordinate and maintain sound databases for information. Collect new resources and information from a variety of sources Provide information by letter, poster, flyer, fax or

Update skills and knowledge of staff on a regular basis. M aintain contact with local community groups.

Increased staff competencies Customer provided with positive response

Provide accurate and timely information, assistance and referral within agreed timeframes Increased levels of customer satisfaction

Database constantly expanded. Now includes commencement of local business database. Recreation database completed.


INDICATORS


electronic media

Attend relevant meetings/ seminars. Prepare information in clear, legible format taking into consideration access and equity issues for NESB and disabled communities.

Accurate and timely information provided

Customer enquiries provided with immediate information as required.

M aintain awareness of issues and changes in policy

M aintain networks with Peak organisations to obtain information, review policy/issue and report to Council where appropriate.

Accurate information provided to Council

Reports to Council Councillors informed by memos and reports.

4.2 COMMUNITY DEVELOPMENT


INDICATORS


Attend and host meetings and provide professional support and advice

Regular attendance/hosting of meetings and liaison with community groups.

Meeting requests for assistance or referral to more appropriate body for assistance

Positive/negative feedback.

Increased level of assistance to community groups

Meetings held included children’s services, recreation needs and migrant resources, community safety and access.

M aintain representation and support on existing networks and investigate need for new networks

Regular attendance of staff at relevant meetings.

Research adequacy of existing networks.

Provision of ongoing support to networks

Appropriateness of and frequency of attendance at networks

Staff continued to represent Council & support networks.

Provision of professional support and advice

Attendance and membership of local management committees.

Ongoing viability and efficiency and effectiveness of local management committees

Positive/negative feedback reports to Council

Requests for support

Ongoing support prov ided.

All requests responded to.

Research and identify community service needs and resources available to meet needs

Ongoing data collection and support to community organisations.

Assist with submissions to funding bodies.

Identification of service gaps and needs

Reports to Council.

Submissions completed

Reports prepared, as required.

Ongoing research & planning.

Liaise with community groups and make recommendations to Council

W ide promotion of Grants Program calling for submissions.

Set timetable.

Prepare report to Council.

Level of awareness in the community of the Grants program – selection criteria and process

Grants allocated to community groups according to selection criteria to meet community needs

Grants program completed with 25 grants totalling almost $25,000 distributed.

4.3 COMMUNITY VOLUNTEER PROGRAMME


INDICATORS


To develop and update agency action plans

Visit agencies and update records. Respond to agency phone calls. M ail out to agencies. Coordinate Agency Network Meetings.

Number of agencies assisted Positive/Negative feedback

Provide quarterly report

Reviewed agencies’ needs for volunteers & training. Ongoing advertising undertaken. Volunteer Expo held on 9 May 2001. Newslet ter & training


INDICATORS


flyers sent to all Volunteers.

To develop and implement volunteer recruit strategies

Carry out recruitment campaigns. Interview and refer volunteers. Follow up calls or letters.

Number of volunteers recruited Number of volunteers placed

Provide quarterly report

69 Volunteers interviewed and or referred and 20 Volunteers were followed up. Volunteer Expo promoted Volunteering. Ongoing promotion of service.

To devise and offer regular training programs on a needs basis

Ascertain training needs. Formulate training calendar. Distribute information. Conduct training.

Number of courses provided Number of participants Course evaluations

Detail information 2 weeks after training completed

Bi- annual training calendar developed. Ongoing training conducted. Evaluation completed.

To complete all agreements and financial reports as requested by Funding Body

Complete funding agreements. Return acquittals. Respond to letters and other information requests. Attend training courses. Liaise with ADD. Attend Network meetings.

Accurate information for funding body

Provide accurate and timely information as required by funding body.

All ADD & HC requests met. Additional funding secured for training. Attended HACC meetings, seminars and training courses. Participated in International Year for Volunteers (IYV) events throughout year.

4.4 COMMUNITY SERVICE PLANS


INDICATORS


To develop and maintain a Community Profile based on up to date local de mographic and statistical information

Collect statistical data from a range of sources.

Analyse and interpret raw data.

A comprehensive and up-to date Community Profile is available in appropriate formats to inform the Social Plan available for Council and community use

Community Profile is updated to reflect 1996 census Data

Community Profile reviewed.

To assess community needs and document findings and recommendations in Council’s Social Plan (Community Services Plans) and review plans on a regular basi s

Facilitate and undertake community consultation via public meeting surveys, focus groups and other appropriate methods.

Review current policy and literature. Identify resources to meet needs.

Analyse and report findings in appropriate formats.

A comprehensive and responsive Social Plan is available in appropriate formats for Council and community use

Report to Council on progress on achievement of recommendations from Social Plan

Review commenced March 2001 for completion by August 2001.

Review plans and comment on relevant DAs and BAs

Develop process with internal clients for regular review.

Monitor development proposals

Report to appropriate Officer/Council

Ongoing reviews.

Liaise with appropriate Council Officers

Develop strategic plan

Formulation of strategic plans to implement changes.

Review existing strategies

Relevant practical achievable strategies

Current strategies under review.

5.1 RECREATION PLANNING PURPOSE


INDICATORS


Prepare brief for consultants.

Engage consultants.

Prepare details recreational needs assessment through social research.

Completion by January 2000.

Inclusion of Social Plan recommendations.

Compliance with the Community Consultation Protocol.

Brief prepared & consultants engaged.

Apply for available Grants.

Investigate sources of grant and sponsored funding.

Incorporate within the 1998-2001 Management plans

Successful applications

Discussions with consultants re grant funding currently taking place.

Prepare brief for consultant and engage.

Review and prepare Section 94 Plan appropriate to the recreational needs of the community.

Completion by January 2000.

Successful completion of the review within timeframe and budgets.

Review completed and draft plan prepared.

Prepare revised Plans of Management by Staff and Consultants.

Ensure compliance with amendments to the Local Government Act.

Revised Plans of Management for all “Community Land” by 2001.

Inclusion of legislated requirement in all Plans of Management.

W ork has commenced on revised Plans of Management, major parks incorporated in Recreation Study.

Ensure staff and appropriate representatives undertake audit.

Provide leash free area.

Monitor safety and maintenance of Council facilities and equipment.

Conduct regular audit on all playground equipment and community premises. Half yearly.

Comply with Australian Standards.

Reduce Council liability.

Ongoing.

Collect data on use patterns.

Conduct client survey.

Review fees and charges for premises on “Community Land.”

Maximise returns from recreational facilities.

Maximise usage of Council facilities.

Monitor and evaluate use.

Monitor budget on a quarterly basis.

To be addressed in & following the finalisation of the Recreation Plan.

5.2 ENFIELD SWIMMING CENTRE


INDICATORS


Develop a strategic plan to identify alternative improvements options.

Review options for redevelopment of the swimming centre in conjunction with Enfield Bowling Club.

Review complet ed.

Appropriate reports to Council

Recreation Study now finalized. Consultant preparing financial models on enclosing 25m pool, dry facilities (gym) and flow- rider.

M arketing to schools and special interest groups Research market

Increase marketing and promotion using special programs and features. Increase single entry and other selected fees.

Patronage levels for type of usage. To be in line with CPI and other aquatic centres.

Budget Number of patrons for types of usage Set with fees & charges

Learn to swim Program has been re-structured. Significant increase in school bookings. Marketing Plan prepared. Adult and toddler Learn to swim program to be expanded. Aquarobics program to be introduced.

Prepare staffing schedules, cash flows and expenditure monitoring systems.

Review all operations and develop strategies to rationalise services and control costs.

Reduction from 1998/99 levels.

Costs to be contained within the budget provisions. Review Kiosk and Swim school costs.

Multi-skilling program to continue. Inclusion of Centre in on-line ordering system to be implemented. Debtor control system to be implemented.

5.3 WOODSTOCK & FITZROY COMMUNITY CENTRES


INDICATORS

TARGETS ACTUAL RESULT

Develop a promotions strategy in cooperation with other Council sections.

Through promotion, advertising, participation and membership.

Individual and group bookings processed efficiently and accurately

Valuation through Customer survey

Regular ‘low-key’ promotional activities undertaken.

Distribute “News & Events” quarterly.

Increase membership.

Group and associate membership processed promptly

Number of new enrolments

Group enrolments processed.

Effective response to complaints Provide suggestion box

Ensure customer satisfaction.

Attention to customers and members needs

Complaints policy applied and adhered to.

Any complaints received – responded to. Policy adhered to.

Develop and apply a range of measures to quantify results.

Ensure standards are maintained through observance to Council policy.

Minimise complaints and impose service standards.

Compliance with relevant legislation and standards i.e. DDA, EEO, OH&S.

Compliance requirements met.

To ensure staff and volunteers appropriately trained and screened. To provide a variety of well planned stimulating and challenging programs Assess children’s needs through surveys.

Provide holiday programs for children. Provide after school activities for children. To support groups working with children.

Increased partici pation and satisfaction with the service. Increased participation and satisfaction with the service. Ensure play areas are safe and comply to standards.

Proper evaluation conducted. Conduct an evaluation with parents and participants. Evaluate chi ldren’s programs

Staff and volunteers screened. Support provided for children’s programs.

Facilitate additional activities that reflect expressed needs

Explore Woodstock’s and Fitzroy’s potential for concerts, plays, exhibitions, festivals and performances.

Increase the number, variety and quality of performances and events.

Feedback sought from audiences and organisers

All productions well received. Budgets for productions being further analysed.

Rationalise activities through proper evaluation processes. Proactively encourage diverse activities.

Provide a range of activities, events and courses, which appeal to a fullcross section of the community.

Fully evaluate current activities.

Enrolments in Courses Measure cost effectiveness

Course enrolment levels maintained.

Develop inter-Departmental Committee Incorporate recommendations from the Social Plan and the Recreation Plan.

Develop a Strategic Plan for Woodstock and Fitzroy Centres in a revised Plan of M anagement

Plan of Management for “Woodstock Park”

Revised P.O.M. by Year 2001

Being addressed via the Recreation Study outcomes.

Staff Training - Fitness Instructor’s Certificate Regular Refresher Courses in CPI and First Aid

Conduct classes in a range of diverse activities.

Identify existing gaps in healthy/lifestyle course provision.

Enrolments in activities. Feedback from members. Feedback from instructors.

Enrolment levels maintained.

Staff and volunteers to give administrative support.

Support community and self- help groups.

To encourage representation on the committee

Feedback from Member Groups annually

Support provided in accordance with requirements. No negative feedback received.

5.4 PARKS & GARDENS


INDICATORS


Recover costs of value added services Investigate options to better utilise bowling club land and facilities.

Extra $5,000 income.

Work completed within budget. Proposals implemented in a timely manner.

Increase appropriate fees and charges Negotiate with Interest ed parties.

Fees and Charges reviewed and increased in 2001/02. Further reviews needed. Council’s decision on Burwood Bowling Club leased area now being implemented.

Implement Burwood Review Plan of Investigate needs, Plan of Management


INDICATORS


Recover costs of value added services Investigate options to better utilise bowling club land and facilities.

Extra $5,000 income.

Work completed within budget. Proposals implemented in a timely manner.

Increase appropriate fees and charges Negotiate with Interest ed parties.

Fees and Charges reviewed and increased in 2001/02. Further reviews needed. Council’s decision on Burwood Bowling Club leased area now being implemented.

Park Management Plan

Management for Burwood park

location and design. being addressed via Recreational Study outcomes.

5.5 LIBRARY SERVICES

PERFORMANCE TARGETS YEAR ENDING 30 JUNE 2001

ACTUAL RESULT QUARTER ENDING 30 JUNE 2001

Undertake survey of library users and non-users, by February 2001

w Non-user survey carried out August 2000. 480 responses.

Circulation increased by 20% w Increased by 17% at Burwood

Library hours reviewed, by December 2000 w Five Dock hours reviewed – February 2001

Library policies updated, by December 2000 w Policies under review

Enfield Children’s Library monitored and report to Council December 2000

w Enfield Library closed 26 June 2001

Individual and group training held (in-house and external) w Ongoing training.

w Staff training in IT

w Staff attended the Toy Library Conference

Conduct 10 promotional activities each year Promotional activities include:

w Youth Week display

w Historical Photographic Exhibition

w Chinese language library guide

w Brochure updated

Registration increased by 5% w Regist ration increased by 1,477

Review performance quarterly w Reviewed

Expand multicultural services w Chinese and Korean services expanded

Conduct 2 promotional activities for community language users

w Chinese film show held bi- monthly

w Display promoting ‘non smoking’

w Flyer in English, Chinese & Korean to promote ESL Laboratory

Conduct 5 promotional activities for children w Easter – April 2001

w Puppetese Show – April 2001

w Special Storytime – Five Dock – May 2001

Survey of community (ongoing) w Non-user survey August 2000

Collection Development policy – November 2000 w In process

W eeding of collections at all service point by December 2000

w Burwood and Five Dock collections weeded February 2001

In top 5 library group for information request completion rate project

w 80.7% achieved

Increase percentage of completed interlibrary loans by 5% w Achieved

Improve data available from system w Upgrade February 2001

PCs upgraded w 3 PCs purchased using sponsorship at Five Dock Library for Word processing / Internet / CD-ROM

w Burwood word processing upgraded to Windows 98

w Extra PC for Burwood CD-ROM usage

System adopted to use of docket printers at all service points

w System to be modified by supplier

Update and develop home page – April 2000 w Achieved – Ongoing – regular updates

w Virtual Library designed through Regional Library Project

6.1 PUBLIC HEALTH & 6.2 POLLUTION CONTROL


INDICATORS


Implement and maintain inspection program for all registerable premises. Educat e and promote the public on public health requirements.

Identify all premises capable of producing public health risk. Monitor and review outbreaks of disease, complaints and reports of unhealthy premises Devise and implement education and promotional material for distribution. Carry out surveillance of identified premises to ensure compliance with relevant legislation.

Ensure all at risk premises are maintained in a proper manner. Complaints and reports reviewed. Material distributed. S urveillance undertaken

Reduced number of complaints Reduce number of unhealthy premises Completed by July 2001 No occurrence of disease outbreak

Complaints managed, but number of complaints not currently recorded. Surveillance and Inspections ongoing. Ongoing. Target met.

Provide a regulatory service for pollution complaints.

Respond and investigate complaints in accordance with legislative requirements.

Number of complaints. Effectiveness of regulatory role.

Reduce complaints and occurrences of pollution.

Pollution complaints attended to and dealt with in accordance with Service Standards. Number of complaints not currently measured.

Carry out environmental audit of Council area. Implement requirements of the Protection of the Environment Operations Act.

Identify and record pollution sources in Council area. Compile register of premises found to be pollution source .

Carry out periodic monitoring of pollution generating premises. Register compiled.

Monitor incidence and reporting of pollution incidents. Completed by July 2001.

Enforcement provisions for Protection of the Environment Operations (PEO) Act now in place. Public register established and being maintained.

6.3 STREET CLEANING


INDICATORS


Increase sweeping frequency in high litter areas Remove as noted within service standard

Sweep footpaths and gutters. Remove as required

Shopping centres free of litter. Less rubbish into stormwat er system.

Less complaints Leaves swept up within high drop area. Orphan waste cleaned up within service standard.

Footpaths in shopping areas swept on a daily basis. Street Environmental Officer maintaining the Town Centre. High leaf drop areas are identified and swept as required. Target met.

6.4 TREES


INDICATORS


Use of Customer Request System to record response times and number of requests.

Clear backlog of outstanding work. Introduce aerial bundling in selected streets to avoid the need for trimming.

Time to respond to trimming requests

Compliance with Service Standards

Customer requests for tree trimming completed within the Service Standard.


INDICATORS


Use of street tree database for actions.

Replant all removed trees with appropriate species as per Street Tree M anagement Plan. Revise the Street Tree Management Plan for policy/species.

Number of removed and planted trees. Implementation of Management Plan ensuring canopy coverage, cont aining path and property damage.

Management Plan implemented.

Number of trees removed during the year = 150. Number of new trees planted: In streets = 58 In reserves = 135. Data collection for revised Street Trees Management Plan is complete.

Impleme nt provisions of tree preservation order policy Promote the greening of Burwood through publicity and education.

Regulate trimming and removal of private trees. Develop Significant Tree Register

Ensure tree preservation order is current and appropriate through review process Time to process applications under Tree Preservation Order

Number of tree preservation order applications processed. Compliance with Service Standards.

There were a total of 295 tree preservation order applications processed during the year. 77.25% of applications were dealt with within Service Standard.

6.5 ANIMAL CONTROL


INDICATORS


Establish Animal W elfare Committee to consider opportunities for promoting responsible pet ownership Seek sponsorship to provide additional funding to assist in Councils animal welfare initiatives

Implement provisions of Companion Animals Act. Formulate and implement Local Animal Management Plan. Provide education and publicity. Provide regulatory role through ranger service.

Number of Registrations Time to respond to complaints Number of dogs/cats impounded/abandoned Number of animals re-homed.

Increase number of registrations Monitor number of complaints and compliance with Service Standards Monitor number of animals successfully re-housed.

Yearly registrations for 2000/2001 totalled 722. Owners have now started to use the new lifetime registrations. All complaints are responded to on the day of the complaint or t he next day. Response times are above the Service Standard. 99% of pets are re-homed. Sponsorship initiatives currently being further investigated.

7.1 CORPORATE GOVERNANCE


INDICATORS


To enable Councillors and citizens to work together in a co-operative and productive way

Councillors and citizens working together to provide services, protect the environment, plan for public and private resources, provide infrastructure and protect citizens and their property.

Public perception of the Council and its services and operations

Achieve a 70% public satisfaction rate

Community satisfaction survey completed and results presented to Councillors. Strategies have been developed to address community concerns. 70% target achieved.

Provide Councillors and Senior Officers with team building opportunities

Councillors and Senior Officers to work together, collectively attend workshops, conferences, seminars, training courses and social activities.

Public perception of the Council’s decision – making processes

95% of officer recommendations to be adopted by Council

Approximately 86.1% of staff recommendations were adopted at Council/Committee Meetings. The 13.9% not adopted includes those matters deferred.

7.2 CORPORATE EXECUTIVE


INDICATORS


Act as a community visionary as well as providing strong and respected leadership for the staff and considered and informed advice to Council

Develop, monitor and review the Council’s corporate strategic plan and the associated organisational structure in conjunction with Council. Accountable via the Annual Management Plan and Budget for the organisation’s resources and assets. Ensure compliance with appropriate legislation, policies, codes etc.

Formulation of new strategic direction and organizational structure following or elections in July, 2000 Achievement of action plans and tasks in accordance with Annual Management Plan and Budget Exception reports to be prepared on non-compliance

Review of strategic direction and organization structure to be resolved by March, 2000 Necessary action plans and tasks achieved on time and within budget Timely reporting of any non- compliance

Corporate Strategic Conference held in October 2000. New Corporate Plan adopted in February 2001. Organisation structure re-affirmed in March 2001. Details provided in this report, the quarterly Budget Review Report and the Service Standards Compliance Report (see appendix ‘C’). Legislative requirements met.

Provide an interface between the community, employees and Council

Holding of workshops special meetings and appropriate briefings and provision of advice and guidance to Council, staff and the community.

Outcomes from regular reports, meetings and informal events held with the Mayor, Council and Staff

Councillors and Staff satisfied with information, events etc provided as per annual reviews

Regular workshops and briefings between Councillors and staff are ongoing. General Manager is providing interface as: -Member of NSW Rate Pegging Task Force -Treasurer/Exec. Member of IMROC -Invited speaker at 3 NSW Local Government Conferences

7.3 SERVICE REVIEW & DEVELOPMENT


INDICATORS


Gather budget information on 3 main services and establish appropriate units of measurements Discuss needs with affected staff, unions, LGSA and other training providers

Reduce Burwood Council’s service(s) costs to an appropriate per unit standard, compare costs/quantity with appropriate benchmarks. Establish reasons for variances in conjunction with relevant Managers. Identify those Burwood council services with the greatest cost/quality variances and explore opportunities for improvement. Formulate a change process via the following: Ensure Senior M anagement commitment Communicate programme to staff and gain their support for the change processes Develop a training programme on continuous improvement, workplace change and benchmarking for effected Council staff.

Establish per unit costs & quality for 3 services each year Establish an action plan to achieve change by 1 August Establish program by 1 September each year

KPIs to be set by August, 2000 and reviewed following the formulation of a new corporate strategic plan (by March, 2000) Target met on time Target met on time

Swimming centre reformed in Oct/Nov 2000. Process benchmarking for Records Section is underway. In addition, Council’s sick leave performance has been benchmarked against three other Councils. Change management training provided in 1999/00 and revisited in 2000/01. Leadership training has been provided to Middle Management staff on a regular basis.

8.1 CUSTOMER SERVICE


INDICATORS


Consult with staff to develop and monitor Service Standards and level of service provision Promote standards within Council and the Community Expand service standards to include internal services

Consult with staff to review external Service Standards on a regular basis. Consult with staff to develop internal Service Standards. Prepare monthly Service Standards compliance report from Customer Request System.

External Service Standards reviewed Internal Service Standards developed. Monthly report prepared for Senior Officers’ meeting.

By December 2000. By March 2001. By 15t h of each month.

Review complete. Flowchart established. Project commenced and ongoing. Computerised Customer Request System operational. Service Standards Compliance Report (distributed separately) now being produced on a monthly basis for the Senior Officers group.

Ensure Customer Service Centre is satisfying the needs and expectations of its customers both externally & internally

Undertake customer service centre surveys. Collate survey results and prepare Customer Service Action Plan.

Completed July 2001. Completed August 2001. 98% of customers believe they receive excellent service at Council’s Customer Service Counter.

Survey will be conducted during the 1st rate instalment period in August 2001.


INDICATORS


Prepare and implement training program

Ongoing. Internal training conducted in December 2000.

Establish a cont emporary corporate image for Customer Service Team which is easily identifiable as Burwood Council Provide customers with a feeling of confidence when dealing with Burwood Council Raise community awareness of lifestyle issues

Place orders for uniforms and update on regular basis. Customer Service Team to be provided with name badges. Hold regular Customer Service Team meetings for information sharing and training purposes.

Ongoing uniform purchases Review Customer Service Procedures Manual Monthly meetings Interdepartmental training/briefing for Customer Service Team on a regular basis Maintain regular displays in the Customer Service Centre foyer

Uniforms updated July 2000. By May 2001. Minimum 12 meetings per year. Minimum of 6 displays per year.

Uniforms updated in November 2000. Review completed. Meetings/Information sessions continue to be held monthly and on an ‘as needed’ basis. Regular displays being maintained.

8.2 INFORMATION TECHNOLOGY SERVICES

ACTION PLANS TASKS KEY PERFORMANCE INDICATORS


Prepare strategic information technology plan Prepare annual budget

Conduct environmental scan. Prepare draft plan. Submit for Senior Officer approval. Prepare budget submission.

Plan updated annually Plan prepared Plan approved Budget approved

Completed by March 2001 Completed March 2001 Approved March 2001 Approved May 2001

Completed. Completed. Completed. Completed.

Develop project plans and co-ordinate system implementations Improve asset and planning data

Implement client/server Payroll & HR Systems. Review CIS applications. M igrate policy information to Intranet Server. Develop Council W eb site. Review financial reporting requirements. Implement GST system changes. Undertake feasibility Study for GIS.

System installed to user requirements Strategic decision set Data re-formatted and made available to all staff Site requirements developed Review requirement for TM1 installation GST requirements satisfy legislative requirements Requirements developed and options investigated

Installed December 2000 Strategy set March 2001 System operational Sept 2000 Developed Dec 2000 Reviewed by Dec 2000 Changes implemented July 2000 Recommendat ions prepared Mar 2001

Held over pending outcome of CIS review. Completed. Completed. Completed – Website live on 15 June 2001. Not required at this stage. Changes completed. Completed. Pilot GIS project to be undertaken

Upgrade network infrastructure

Install Intranet Server. Replace Netware Server. Install GIS Server. (if required) Install Genasys

Establish Intranet environment Configure hardware Hardware installed New lease negotiated

Installed Sept 2000 Installed Mar 2001 Installed May 2001 Installed Dec 2000

Completed. Completed Completed. Access provided via

ACTION PLANS TASKS KEY PERFORMANCE INDICATORS


Improve asset infrastructure performance monitoring Improve system documentation Upgrade Servers Operating Systems

Support Server. Upgrade Desktop PC’s. Install Network management software. Update data and architecture models. Upgrade Network versions of operating system, backup and system software.

System installed Models updated as new systems are installed Synchronise software versions to ensure compatibility

PC’s installed Sep 2000 Installed Jan 2001 As required Upgraded Dec 2000

‘Citrix’ Server. Lease under negotiation Completed Completed. Completed

Expand Internet access for staff Review Office 2000 Improve end-user support

Arrange dedicated link to Information Service Provider. Develop and implement rollout plan. Install remote support access software. Compile information newsletter.

High speed link operational Plan completed and software reviewed System installed Newsletter published

Operational Dec 2000 Installed May 2001 Installed Jan 2001 Published quarterly

Completed. Software currently being trialled on a limited number of PCs. ‘Metaframe’ software being utilised. Information session undertaken instead.

Review Records Procedures Review compliance status Update old BA records

Develop new user guidelines. Confirm compliance checklist. Systematically computerise historical files.

Guidelines developed Checklist reviewed Volunteers recruited

Developed Oct 2000 Reviewed Dec 2000 Commenced July 2000

IMROC Records Group guidelines adopted. Completed. Process benchmarking underway for Records Management. Substantial progress achieved.

8.3 ADMINISTRATION

ACTION PLA NS TASKS KEY PERFORMANCE

INDICATORS


Review format of business papers and minutes on an ongoing basis. Survey Councillors on an annual basis for feedback in relation to Council and staff performance. Ensure Councillors are aware of training courses and current Local Govt. issues

Produce Council & Committee Meeting agendas. Prepare and distribute meeting M inutes. Distribute survey and analyse results. Distribute Local Government Association circulars. Distribute other relevant information form LGSA, Dept of Local Government and other government bodies.

Agendas prepared in accordance with meeting schedule & any additional meeting requirements. Accurate Minutes prepared & distributed. Survey distributed & results collated. Survey responses. Circular distributed. Information distributed.

Agendas distributed on Thursday evening prior to Tuesday meetings. Minutes distributed on Thursday evening after Tuesday meetings. Survey distributed & results collated October 2000. Survey responses 80% positive. Distribute with weekly delivery to Councillors. Information distributed within 5 working days of receipt.

Target met – now brought forward to Tuesday. Target met. Surveys distributed in January 2001. Only three responses returned. Target met. Target met.

Coordinate & maintain telecommunications

Review and purchase/lease office equipment

Equipment that meets business requirements.

By December 2000. By April 2001.

Review completed. Review completed.

ACTION PLA NS TASKS KEY PERFORMANCE

INDICATORS


and office equipment. Coordinate public access to information.

within budgetary constraints and ensure equipment meets business requirements. Process Freedom of Information requests. Coordinate other information requests. Review & implement new Privacy Protection Act. Implement access provisions of the Local Government Act. Prepare and distribute: Annual Report; Freedom of Information Statement & Summary of Affairs. Coordinate Disclosure of Interests Returns.

Review main photocopier. Review telephone/PABX system Applications determined within Statutory limits Requests responded to in accordance with Service Standards. Act reviewed and staff informed of requirements. Training for Customer Service staff. Annual Report prepared & distributed. Freedom of Information publications advertised and available in accordance with requirements. Disclosures of Interests forms completed on time.

100% compliance. 100% compliance with Service Standards. Completed July 2000. Completed December 2000. Completed November 2000. Completed July 2000 & December 2000. Completed 30 September 2000.

Target met. Target met. Executive Manager – Administration and Customer Service Coordinator have attended training. Privacy Management Plan adopted and implementation in progress. Target met. Target met. Target met. Target met.

8.4 PUBLIC RELATIONS


INDICATORS


Provision of information to the community through the media

Preparation and distribution of media releases. Regular contact with media representatives. Evaluation of media exposure. Preparation and distribution of monthly Mayoral Column. Promotion of Council events and services in the media. Briefing relevant staff and Councillors about media activity and current or emerging issues.

Community, staff and Councillor awareness of Council issues and services Style and amount of media coverage on Council issues, services and events Column prepared and distributed. Coverage of Council events in media Briefing held – as required

Production of 14 media releases every 12 months At least one mention (and photo) in each local newspaper Quarterly updates to management and Councillors on style and amount of media coverage All monthly deadlines met At least one briefing conducted.

44 media releases issued during the year. 132 articles mentioning Burwood Council published in local newspapers (41 with photos). 36.5% were posit ive, 10% were negative, 53.5% were neutral. The high level of positive and neutral coverage is considered an indicator of a strong public image. Coverage in the SMH on development of a new OH&S system, win in L&E court on location of adult shop, economic development plan and re- appointment of EMA & EMF. Monthly mayoral column prepared.


INDICATORS


Provide a communications resource for issues management

M aintain media monitoring file.

File maintained and accessible to all staff

Ongoing Proactive issues management for clothing bins and bin advertising, Woodstock and Australia Day Awards issues.

Gather, analyse & relay information from the environment to the organisation to assist in strategic planning and decision making Provide better communication tools for staff, Councillors & the community

Research current and emerging issues through formal and informal methodologies. Monitor and review Internal Communications Strategic Plan. Conduct internal communication satisfaction survey and assist in developing strat egies. Conduct community satisfaction survey. Consistent use of corporate logo & colours. Implement Crisis Communication Plan.

Councillors & staff respond appropriately to current and emerging issues Plan reviewed Conduct & collate survey & present results to Middle Manager Group Survey conducted, results analysed & Report to Council Middle Managers’ briefing session Plan implemented Distribute information to all staff

Quarterly updates to management & Councillors Completed May 2001 Completed December 2000 Report to Council on results of community satisfaction survey February 2001 Completed June 2001 Completed November 2000

See actual results in section one of this service plan update. HR Manager looking at statistical records to determine climate survey. Results reported to Council. Strategies and performance measures developed at middle manager level. Guidelines for use of logo and colours distributed to all staff via email Target met

Consult with major stakeholders, staff and Councillors Investigate website design, costs and opportunities

Monthly meetings with Chamber of Commerce Working group established. Design, costs & opportunities investigated

Monthly meetings held. Completed May 2001

Meetings held to discuss events and issues. Website online 15 June 2001 - officially launched July 26.

Produce publications for the community on Council services, events and initiatives

Research and prepare quarterly newsletters, annual community report and other publications as required Update School Resource Kits as required

Prepare and distribute Community Report Prepare and distribute Quarterly Newsletters All publications to maintain a consistent corporate image School Resource Kits distribut ed to all local primary and secondary Schools Plain English emphasis in all publications

Completed December 2000 Distributed - January, April, August and November 2000/01 Completed August 2000

Target met. Quarterly newsletters distributed in September, November, February, June. Target met.

Plan and manage events which meet community needs

Plan and manage the following events: Burwood Festival, Australia Day, Carols by Candlelight and ANZAC Service

Burwood Festival evaluated and results incorporated into strategic planning

Completed December 2000

Target met. ANZAC day event held April 22 Burwood Festival 2001 community planning workshops held and planning in progress.

8.5 HUMAN RESOURCES


INDICATORS


Promote Health and Safety as a corporate goal Implement Hazard M anagement techniques Undertake training and education Review claims management procedures

Implementation of Workers Compensation strategic plan

No. of days lost to workplace injury No. of incidents recorded Reduction in Workcover costs

Reduced from 1999/2000 Reduced from 1999/2000 Premium deposit to be reduced by $100,000

Several workplace injuries were recorded, resulting in a number of lost days. One injury (broken ankle) was of a more serious nature. All staff suffering injuries were returned to work on suitable duties as soon as possible. A reduction in recorded incidents from 9 in 1999/2000 to 3 in 2000/2001. This has been exceeded by $9,000.

Organisational needs determined HR policies reviewed New policies developed Policy manual distributed to workplace, Consultative Committee and unions M anagement/staff training undertaken

Develop and maintain HR Policy M anual

Organisational policies which reflect the needs and cultural of the organisation Consistent and equitable treatment of staff ̀ Development of Amended EEO Policy Amended Handbook Performance Management Guidelines Amended Training Guidelines

Resolution of Grievances in a consistent manner February 28 2001 June 30 2001

Three grievances were reported for the year. Target met. Target met. Completed. First two components of guidelines completed. Further dev elopment of a “reward” component postponed consistent with postponement of salary system review. Completed.

Economically sustainable business Remuneration system that attracts and retains Appropriate personnel Trained and supported staff

Pursue continuous improvement program Review staff induction program Review current salary, competency and performance systems

Staff turnover Program reviewed Salary System reviewed

Staff turnover reduced from 1999/2000 level Completed December 2000 Completed June 2001

Resignations: 1999/ 2000 – 13 (or 9%) 2000/01 – 10 (or 7%) Completed Initial proposal developed and necessary meetings conducted with staff and unions. Further development has been postponed indefinitely as a result of the MEU 2001 log of claims, which includes a prescribed salary system.


INDICATORS


Introduction of succession planning Leadership training for line managers

Succession planning introduced Training undertaken

Completed March 2001 Completed December 2000

Succession planing introduced in February 2001 as part of Council’s Competency system. Training commenced in September 2000 and continued through to December 2000.

Develop partnerships between staff and management Develop and encourage Corporate loyalty Promote Council image

Implement communication plan Focus on organisational positives Contribute to General Manager’s Newsletter Consultation

Number of industrial disputes Number of grievances Level of Absenteeism

Reduced from 1999/2000 level Reduced from 1999/2000 level Reduced from 1999/2000 level.

Council is currently involved in one dispute before the NSW IRC re Christmas concession leave. The parties in this matter have followed agreed dispute resolution procedures. Three grievances recorded for the year. A program has been implemented to assist staff reduce levels of absenteeism.

Promote awareness of legislative and award requirements through training and information distribution Review compliance via workplace audits and survey’s

Ensure existing and future Council policies, procedures and work practices comply with legislative and Award requirements

Award compliance Conduct training sessions and distribute information to staff Workplace audit & survey undertaken

100% compliance Ongoing Completed March 2001

No award breaches were recorded for the period. EEO and OH&S training undertaken. Workplace audits and surveys completed in Planing Building & Health and Finance and Admin as part of workplace reviews.

8.6 PROPERTY MANAGEMENT


INDICATORS


Review property portfolio in priority order established by Council. Review priority order for review of property portfolio

Implement property reviews in accordance with Council adopted priorities

Sale of Tangarra Street site Report to Council in relation to future of 53 George Street (History house) Review value, current use and potential of Belmore Street Car park

Completed June 2001 Budget provisions achieved Completed June 2001 Report to Council by March 2001

Feasibility Study complete. Workshop held in February 2001 and matter reported to Council in February 2001. DCP for the site currently being prepared. Target met. Review not yet commenced.

Improve access to Council- owned property information

Ensure staff are aware of Council- owned Property data–base Improve access to property/lease

Improve integration of property data-base and Council lease register and Outdoor Eating Area register Council- owned Property data-base

Completed December 2000 Completed March 2000

Target met Target met


INDICATORS


information to be available to relevant staff property/lease information

Properties identified/zoned for community purposes to be reviewed on a regular basis.

Implement Burwood Planning Scheme

Planning Scheme property purchases to be implemented in accordance with priorities and budgetary constraints.

Ongoing Ongoing. One property purchased during the year for Open Space purposes (being 26 Everton Road, Strathfield – purchased in July 2000).

8.7 FINANCIAL MANAGEMENT


INDICATORS


Present management plan, budget and reports to Committee/Council M eetings

Set task timetable for staff

Meeting legislative requirements

100% compliance Task timetable adhered to.

The 2001/02 Budget and Schedule of Fees & Charges were presented to the Council Meeting on 26 June 2001 for adoption. Council set rates for 2001/02 at its Extraordinary Meeting on 3 July 2001 in accordance with DLG advice.

Statements ready for audit and submission to the Department of Local Government by 31 October. Comply with deadline/request for extension under exceptional circumstances

Set timet able Consolidate accounts, reconcile subsidiary ledger to General Ledger Advertise financial statements Deal with audit queries Submit Statements to Department in November Submit Statements to ABS by 31 August within specified timeframe

Department of Local Government requirements complied with.

Compliance requirements met.

The interim audit of the 2000/01 financial reports was concluded on 26 March 2001.. The final audit expected to be carried out in September 2001. Based on past experience, Council will forward the audited financial reports to the Department of Local Government and ABS within the specified timeframe.

Submit budget review to Council within 6 weeks after quarter ended. Review quarterly budget with General M anager, Group and Executive Managers

Consult/advise re; income/expenditure variations Report to Council re quarterly review of budget within 6 weeks from quarter ended to Council meeting Incorporate vote changed in general ledger within 3 days upon request

Ensure variation of income/ expenditure within + or - 10% of budget. Budgeted accumulated funds at year end within + or – 10% of total budget

Maximum 10% variation. Maximum 10% variation.

Quarterly budget review reports presented to Council in accordance with stat utory requirements. Target met.

Provide effective and efficient systems and procedures that are easy to understand. Use computer software to enhance the quality of end products.

M aintain, review and update financial systems Review existing strategies and develop new strategies

Document all systems and procedures. Relevant, practical, achievable and measurable strategies.

Documentation prepared by July 2000.

New ‘Peoplesoft’ financial information system went live on 1 July 2000 with minimal disru ption to business. Procedural manuals have been developed. A briefing was given


INDICATORS


by Sanderson on 10 April 2001 in regard to the upgrade of 7.5 version and implementation of asset management in 2001/02.

8.8 RATES


INDICATO RS


Set timetable at rate issue and monitor number of rejected rate notices. Formulate policies for recovery of outstanding rates and charges. Set standard procedure for issue of supplementary rate notices and liaise with Building and Development re; subdivision matters

Prepare Periodic M anagement Report M aintain adequate documentation Close liaison with Debt Collection Agency

Number of complaints from ratepayers re; issue of rate notices. Amount of outstanding and % of outstanding to total revenue levied. Time taken to issue supplementary rate notices from notification received from Valuer General and Council’s Building & Development Dept.

Reduce number of complaints. Total outstanding rates not exceeding 3.5% of rates levied. Supplementary rate notices issued within 14 days of receipt of valuation from Valuer General. Rates notices reach ratepayer one month before due date.

Complaints managed but complaint numbers not currently recorded. Target exceeded – only 2.16% of rates were outstanding at the end of the financial year. Target met. Target met.

Submit Pensioners Rebate claim to Department within specified deadline without errors. Rebate subsidy received from Department within expected target time.

Update pensioner list with Social Security Department & Department of Veteran Affairs Compile current and previous years rebate claims Obtain certification from auditors Prepare report for Committee Meetings

Number of pensioner rebates processed in a specific period. Number of complaints received from eligible pensioners. Submit rebate claim to Department within specified time frame.

Pensioner rebates processed within 5 working days of receipt. Reduced number of complaints. All claims submitted on time.

Target met. No complaints were received from pensioners during the 2000/01. Target met.

Exception report for 603 Certificate not issued within specified time. Exception report for outstanding certificate not issued within specified time. Property information provided to users within the service standard.

Close liaison with Valuer General and Building & Development Section on valuation and subdivision issues Update property files with adequate documentation

Issue 603 certificate within 2 days, 4 days (complex)

Number of complaints for late receipt and errors on the certificates. Number of errors appeared on the property files.

68% of Section 603 certificates were issued in accordance with Service Standard. Property records updated, as required.

8.9 ENGINEERING ADMINISTRATION/DESIGN


INDICATORS


Train & progress staff within skills / salary system to develop ability to cover staff absences.

Design documentation allows construction within budget and programme

Designs available prior to scheduled construction. Process development & building applications within the specified time frames. Process and manage enquiries / administrative documentation within the specified

Develop 5-year capital works plan based on priority needs and life cycle replacement considerations, inclusive of detailed cost estimates and design plans.

Design completed prior to construction. Carried out within timeframe specified. Carried out within timeframe specified.


INDICATORS


time frames.

8.10 DEPOT


INDICATORS


Reduce value of store holdings

Value of materials in store

Less than current Investigate stock holdings and practices

Current value = $14,745, an increase in value of approx $1,000 due to Burwood Road Stage 2

Reduce risk of breaches and fines relating to EPA and Workcover requirements

Recorded breaches or non- compliance

Nil occurrences Modify facilities to comply with EPA requirements

Risk assessment being undertaken. No breaches during the year.

8.11 PLANT


INDICATORS


Replace plant to suit structure Update 5 year replacement plan to suit service unit plans

The most efficient, cost effective item of plant or vehicle to suit the needs of Council and its operators Review plant requirements for the next 5 years

Reduction of value of plant reserve transfers

Investigate, recommend and purchase the optimum vehicle for its proposed use.

Review of plant purchases and operational costs are ongoing. 5 Year plan reviewed as required and reviewed annually.

Ensure activities carried out in a safe manner Use management system for preventative maintenance

Improved staff awareness of safe maintenance procedures/operations M aintenance to be scheduled rather than repairs

Reduced actual and risk of injuries Minimum off road time

Document standard safe procedures and train staff Provide equipment and train staff in usage Utilise reporting systems

Standard Operating Procedures completed. Training procedures established. Systems investigation underway.

8.12/4 OFFICE ACCOMMODATION


INDICATORS


Have maintenance agreements for all mechanical services and equipment. Ensure all furniture ergonomically correct.

Review cleaning schedules regularly to ensure they are appropriate.

Attend to all maintenance requirements within prioritised time. Carry out requirements of cleaning schedule with agreed time

Monitor and review staff feed back in relation to office accommodation. Check cleaning is being carried out. Monitor staff feedback

Receive, record and evaluate requests for service. Organise with appropriate service provider for work to be carried out. Monitor and review condition of mechanical, plant and equipment. Undertake furniture replacement program to provide ergonomically efficient furniture for all staff.

Ongoing. Ongoing.

8.15 OUTSIDE FUNCTIONS


INDICATORS


Ensure chambers accessible to community groups and private hirers. M ake Chambers an attractive Proposition for hire for private functions.

Increase use of Chambers by private users

Review usage and income from facility. Monitor feedback from users of the facility.

Monitor usage by type of user and number of functions.

Ongoing.

9.1 CHELTENHAM ROAD LANDFILL


INDICATORS


Direct waste stream Eventually phasing out all wastes except clean and hard fills

Phase out completely at 1.2 metres prior ground level

Void survey Negotiations continuing with EPA.

W atercart, green barrier and seeding of intermediate faces Erect bunting

Dust reduction through bundling and water suppression Noise suppression

Zero dust off site EPA standard

Air monitoring Sound monitoring

UNSW undertaking air monitoring. Results satisfactory. No breaches. All water is under control and contained on site in collection pond. No breaches.

Toxic spill management

Fire fighting and toxic spill contingency plan

Zero fires, minimal toxic spill.

100% success in hazard eradication or clean up

No incidents relative to fire or pollutant spills.

Land management (ie draining, stabilising)

Commence rehabilitation of final faces and bund walls has been has been delayed pending a review of recreational needs and the park design

Dependant on the completion of the recreational study.

Area rehabilitated

Recreation Study draft completed. Residents involved in development plan. Final landscape plan consultant to be engaged in August 2001.

Sourcing soil, ripped rock, shale etc only for capping of site. Equipment breakdown management

Phase out selling to local demolishers. Concentrate on excavators only. Minimise exposure to bad debts

Increase tonnage through gate. Nominal Write Off ideally less than 2% total income.

Capping requirement Budget surplus

Tonnages still down due to post Olympics/GST, downturn in building industry.

AAPPPPEENNDDIIXX ““CC””

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 78.0 53.0 85.0 92.0 79.0 79.0 71.0 83.0 87.0 87.0 97.4 95.6 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 55 73 49 75 69 38 63 64 89 74 77 91 Target turnaround (days) 3 3 3 3 3 3 3 3 3 3 3 3

Comments:


omments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 0.0 100 50.0 100 100 50.0 0.0 0.0 100 100 0.0 0.0 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 0 1 2 2 2 2 0 0 1 1 1 0 Target turnaround (days) 7 7 7 7 7 7 7 7 7 7 7 7

Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 50.0 0.0 100 0.0 83.3 100 0.0 100 100 100 0.0 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 2 0 7 0 6 2 0 4 5 1 0 2 Target turnaround (days) 14 14 14 14 14 14 14 14 14 14 14 14

Comments:

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 100 100 100 100 77.8 0.0 100 66.6 100 100 50.0 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 1 1 1 2 9 0 1 3 3 3 2 2 Target turnaround (days) 2 2 2 2 2 2 2 2 2 2 2 2

Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 0.0 0.0 100 0.0 0.0 100 0.0 100 100 100 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 0 0 2 0 0 1 0 1 1 2 1 Target turnaround (days) 20 20 20 20 20 20 20 20 20 20 20 20

Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 100 66.7 0.0 0.0 100 100 0.0 100 100 100 100 0.0 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 4 3 0 0 6 3 0 4 3 2 2 0 Target turnaround (days) 10 10 10 10 10 10 10 10 10 10 10 10

Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 100 92.8 88.9 90.0 72.7 100 0.0 100 92.3 100 76.9 68.4 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 9 14 9 10 11 4 0 13 13 12 13 19 Target turnaround (days) 2 2 2 2 2 2 2 2 2 2 2 2

Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 92.8 93.7 94.4 100 100 100 100 100 100 100 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 14 16 18 13 15 7 2 22 11 20 20 Target turnaround (days) 7 7 7 7 7 7 7 7 7 7 7 7

Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 100 0 100 100 100 100 0 100 100 100 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 2 0 1 3 5 2 0 1 6 3 3 Target turnaround (days) 7 7 7 7 7 7 7 7 7 7 7 7

Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 85.7 81.2 85.7 100 66.7 100 66.7 100 88.2 83.3 94.4 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 7 16 14 9 6 8 6 18 17 18 18 10 Target turnaround (days) 42 42 42 42 42 42 42 42 42 42 42 42

Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 100 100 100 100 100 100 100 100 100 100 100 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 25 30 26 38 23 18 31 38 35 55 52 34 Target turnaround (days) 4 4 4 4 4 4 4 4 4 4 4 4

Comments :


Comments :


Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 100 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 1 1 0 Target turnaround (days) 90 90 90 90 90 90 90 90 90 90 90 90

Comments : No Data Available


Comments :


Comments :


Comments :


Comments :

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Compliance % 100 100 100 100 100 100 100 100 100 100 100 Target % 100 100 100 100 100 100 100 100 100 100 100 100 No. of Applications 2 4 5 4 6 4 5 3 4 * 14 8 Target turnaround (days) 4 4 4 4 4 4 4 4 4 4 4 4

Comments :* Commencement of new garbage service - existing 240 litre bins converted to recycle bins (7,190 x 120 litre bins issued)

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