onsite insights autumn visit programme 2014
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Company Visits across the UK - sharing innovation and best practice between organisations.TRANSCRIPT
Customer Feedback
� 100% of visitors would recommend the visit as
an excellent business tool.
� 98% of companies recommended this form of
learning above workshops & courses
� 96% identified new ideas for their business
Far better than
workshops or courses
Arla Foods
About the National Visit Programme
Onsite Insights is a programme of visits to
award-winning companies, where visitors get to
see best practice in action.
No theory, no text books, just what works and
why, direct from organisations that have
achieved success.
Each programme provides you with the
opportunity to gain, first-hand, valuable insights
into how some companies have become so
successful and how they sustain their
profitability.
Topics covered by our hosts
• Lean
• Supply Chain
• People and Leadership
• Innovation & Continuous
Improvement
• Strategic Planning
• Sales, Marketing &
Customer Care
• Corporate Social Responsibility
How to Book
Booking one of our visits could not be simpler:
• email us at [email protected]
• call us on 023 9246 8978 to check availability; or
• use our online form www.onsiteinsights.co.uk
Learn from the best
www.onsiteinsights.co.uk
Customised Visits
If you have more than 8 people from the same
organisation we can arrange a customised visit
for you. We will liaise with the host to tailor the
agenda to meet your specific areas of interest.
By arranging a customised visit the host will be
able to cover specific topics in more depth than
may be possible on a general visit.
For more information on customised visits
contact [email protected]
Become a Host Company
Onsite Insights host companies represent the best of
UK Industry they are a distinguished list of successful
and award winning companies committed to
sharing their experience and knowledge, for the
benefit of companies using the programme.
If you are interested in becoming a host company
please contact us:
Email: [email protected]
Telephone: 023 9246 8978
2014 Visit Programme
Learn from the best
15 OCT
8 OCT
18 SEP
22 SEP
23 SEP
2 OCT
8 OCT
17 SEP
9 OCT
14 OCT
21 OCT
� Lean, Continuous Improvement & Quality
� Logistics & Warehousing
� Supply Chain
� Strategy & Project Management
� Supply Chain
� Logistics & Warehousing
� Sales, Marketing & Customer Care
� Lean and Continuous Improvement
� Strategy & Project Management
� People & Leadership
� Maintenance / TPM
� Lean Manufacturing
� Building Effective Teams
� Lean, Continuous Improvement & Quality
� Strategy & Project Management
� People & Leadership
� Lean and Continuous Improvement
� People & Culture
� Lean Manufacturing
� Strategy & Project Management
� People & Leadership
� Lean and Continuous Improvement
� Supply Chain Management
� World Class Manufacturing
� Sales, Marketing & Customer Care
� People & Leadership
� Lean, Continuous Improvement & Quality
� Strategy & Project Management
� Lean, Continuous Improvement & Quality
� Environmental Manufacturing
� Strategy & Project Management
2014 Visit Programme
19 NOV
� Lean, Continuous Improvement & Quality
� Strategy & Project Management
� People & Leadership
� Lean & The Toyota Way
� Strategy & Project Management
� People & Leadership - Culture
� Maintenance / TPM
� Lean Manufacturing
� People & Leadership
� Customer Relationship Management & Support
� Lean and Continuous Improvement
� Strategy & Project Management
� People & Leadership
� Maintenance / TPM
� Lean and Continuous Improvement
� Design for Manufacture
� Culture for Change
� Lean and Continuous Improvement
� People & Leadership
� Lean, Continuous Improvement & Quality
� Environmental Manufacturing
� Lean, Continuous Improvement & Quality
� Strategy & Project Management
� Innovation and R&D
� Lean, Continuous Improvement & Quality
� Environmental Manufacturing
� Strategy & Project Management
� Lean, Continuous Improvement & Quality
� Environmental Manufacturing 12
NOV
20 NOV
5 DEC
25 NOV
3 NOV
30 OCT
5 NOV
12 NOV
10 NOV
Location: Leeds, West Yorkshire
Start/Finish Time 10 am / 4 pm
Dates: 21 October 2014
5 December 2014
Topics: Lean, Continuous Improvement
& Quality
Environmental Manufacturing
Strategy & Project Management
Agfa Graphics is at the forefront of the digital
printing industry. At the factory in Leeds they
electrochemically process aluminium coils to
make the substrate for lithographic printing
plates.
This multi-award-winning site is committed to
best practice and the company is externally
certified to be compliant to four major
internationally recognized standards: ISO
14001 for Environmental management, ISO
9001 for Quality management, OHSAS 18001
for Health and Safety management, ISO
50001 for Energy Management.
Agfa Graphics has won several national UK
awards for its environmental performance.
NEW HOST
Location: Rochester, Kent
Start/Finish Time 10 am / 4 pm
Dates: 1 October 2014
Topics: Lean Manufacturing
Design for Manufacture
Culture of Change
BAE Systems in Rochester, Kent is home to the
organisations Electronic Systems Division. This
site has been designing, manufacturing and
supporting aerospace and avionics
products for more than 70 years.
Electronic Systems Spans the commercial
and defence electronics markets with a
broad portfolio of mission-critical
electronic systems, including flight and
engine controls, electronic warfare and night
v i s ion systems; survei l lance and
reconnaissance sensors; secure networked
communications equipment, and power and
energy management systems.
“The passion and enthusiasm is palpable, as is the
commitment to pursuing a Lean Journey”
Learn from the best
Buhler Sortex is a world leader in innovation
and delivery of sorting solutions to the global
food and non-food processing industries.
They design, manufacture and supply optical
sorting machines to over 100 countries
throughout the world. The machines are used
to detect and remove unwanted and
blemished material from products such as
rice, coffee, nuts, vegetables, etc.
Buhler are a low volume, high value, high
technology assembly operation utilising
modern manufacturing techniques.
“Very impressed on all levels, a good company
to demonstrate excellent business practices”
Location: East London
Start/Finish Time 10 am / 2 pm
Dates: 5 November 2014
Topics: Lean Manufacturing
People & Leadership
Customer Relationship
Management & Support
Location: New Milton, Hampshire
Start/Finish Time 10 am / 3 pm
Dates: 12 November 2014
Topics: Lean Manufacturing
Continuous Improvement
Quality
Double H Nursery grows & supplies flowering
houseplants to the major supermarkets such
as Marks & Spencer, Sainsbury and Tesco.
They have been an accredited Investor in
People since 1997 and this reflects their
commitment to developing their staff at
every level of the business.
They are committed to limiting the negative
environmental impact of the business and to
this end use predominantly biological
methods for crop protection against pest
and disease, rather than conventional
methods.
“Fantastic! What a great example of lean in a
non-traditional manufacturing environment”
www.onsiteinsights.co.uk
Location: Killingworth,
Newcastle-upon-Tyne
Start/Finish Time 10 am / 4 pm
Dates: 19 November 2014
Topics: Lean Transformation
People Management
Winner of the best UK process plant in
2013, Entek International Ltd manufactures PE battery separators which are used in auto-
motive batteries. The plant exports 100% of
everything it produces.
The production lines run 24x7, continually
mixing and extruding materials into a
continuous polythene sheet, which is then
subjected to various highly specialised in
process treatments. This is high volume
continuous process manufacturing using
capital intensive manufacturing lines and
ancillary site services.
“Great insight and a very enthusiastic
and passionate team”
Cooper Crouse-Hinds (now part of the Eaton
Group) manufactures a range of high quality
and robust junction boxes, enclosures and
custom electrical assemblies. These have
been designed and engineered to meet the
requirements of both the most demanding
hazardous area, marine and heavy industrial
environmental applications.
With over 30 years experience in the design,
engineering and manufacture of enclosures
and custom electrical assemblies, they
provide proven, tried and tested solutions.
“Great focus on process improvement
and waste reduction”
Location: Sheerness, Kent
Start/Finish Time: 9.45 am / 4 pm
Dates: 15 October 2014
Topics: Lean Manufacturing
Continuous Improvement
Strategy & Project Management
Learn from the best
Winner of the Best Process Plant in 2014, Fujifilm Speciality Ink Systems Limited is a
global leader in the manufacture of
speciality printing inks, producing high
performance products for screen, digital and
flexo narrow web print which colour the
images on thousands of products you see
everyday.
World-class products for print, from retail
displays, textiles and packaging to CDs and
DVDs, Fujifilm inks are developed by an
international research team for use in a
diverse range of applications in many types
of material.
“Great structure and very informative”
Location: Broadstairs, Kent
Start/Finish Time 10 am / 4 pm
Dates: 25 November 2014
Topics: Lean Manufacturing
Continuous Improvement &
Quality
Innovation and R&D
Happy is a multi-award winning company
that was voted 2nd best workplace in the UK
in the Financial Times. A training company
based in Aldgate, central London, Happy
employs just 46 people but has won wide-
spread recognition for its unique approach.
The core principle at Happy is that people
work best when they feel good about them-
selves. The main purpose of the company
management is to create a framework
where people do feel good about them-
selves. The result is a people-focused business
that has won a plethora of prestigious
awards.
“A lively and thought provoking visit, a
genuinely great experience”
Location: London
Start/Finish Time 10 am / 3.15 pm
Dates: 14 October 2014
Topics: Sales & Marketing
Customer Care
People & Leadership
www.onsiteinsights.co.uk
Since its foundation in 1990, Herb UK Ltd has
been manufacturing high performance hair
products, which maximise the use of gentle,
nourishing, natural ingredients, whilst minimis-
ing the necessity for harsh or damaging
chemical additives. As well as being the larg-
est independent manufacturer of hair prod-
ucts in the UK, Herb UK exports to over 30
countries worldwide.
Herb UK’s commitment to environmental sus-
tainability has framed much of it’s organisa-
tional strategy and has also delivered a posi-
tive financial return.
“A great visit, a company that shows
great ethics towards sustainability”
Location: Lymington, Hampshire
Start/Finish Time 9.45 am / 4 pm
Dates: TBC
Topics: Environmental
Sustainability
Location: Eastbourne, West Sussex
Start/Finish Time 9.45 am / 4 pm
Dates: TBC
Topics: Lean Transformation
Continuous Improvement
Strategy & Project Management
Innovation and R&D
HMD is the home of the sealless pump. They
were the first to develop and perfect the
magnetic drive for pumping applications,
over sixty years ago.
With a mag drive sealless pump there is no
danger of emissions or leaks. The
containment seal is completely glandless so
provides the ability to be both user and
~environmentally friendly. Zero seals mean
low maintenance and reduced ongoing
costs. There are no seals to replace and with
components common across the HMD range
inventory can be kept to a minimum.
“Impressive application of visual
management and strategy was clearly
communicated at all levels”
Learn from the best
FROM the production of their first truck in
1918, Isuzu Motors has become one of the
world leaders in the design and manufacture
of light and medium commercial vehicles.
Sales of some 27 million trucks in 140 countries
(including some of the most inhospitable en-
vironments in the world) stand testament to
the calibre of the trucks themselves.
Isuzu Truck operates an award-winning cus-
tomer care programme that could easily be
adapted to cater for many sectors. The com-
pany demonstrates a unique approach and
shows how the staff interact with customers in
order to fulfil customer expectations.
“A very enthusiastic and open organisation,
which was very inspirational”
Location: Hatfield, Hertfordshire
Start/Finish Time 10 am / 4 pm
Dates: TBC
Topics: Customer Care
Innovation and R&D
People Management
Jaguar Land Rover is the UK’s largest auto-
motive employer, with a world class team of
nearly 24,000 people.
In the 2011/12 fiscal year, JLR achieved re-
cord profits of £1.5 billion; an increase of £392
million over the previous year. It is the UK’s
largest automotive manufacturing business
built around two iconic British car brands with
a rich heritage and powerful consumer ap-
peal and loyalty.
“One of the best manufacturing sites
I have seen”
Location: Halewood, Liverpool
Start/Finish Time 9.00 am / 3.30 pm
Dates: 2 October 2014
30 October 2014
Topics: Lean Manufacturing
Continuous Improvement
People & Leadership
www.onsiteinsights.co.uk
Mars is one of the largest family owned
companies in the world. The company started
in Washington USA in 1911, then moved to the
UK in 1932. As a private, family-owned
company, Mars, Incorporated has a unique
ability within the global food industry to be truly
visionary and invest for the long term in product
development and research.
Throughout history they have created and
marketed products to meet the demands of
the contemporary lifestyle. As consumer
lifestyles evolve and change, they have
evolved and changed to meet the new needs.
“Extremely informative, everything
was relevant”
Location: Slough, Berkshire
Start/Finish Time 9.45 am / 4 pm
Dates: 8 October 2014
Topics: Lean Manufacturing
Continuous Improvement
Strategy Deployment
People & Leadership
Milliken European Airbag Products (MEAP) is a
textile manufacturer converting man made
yarns into specialised fabric for use in the
highly competitive automotive Airbag market.
By combining science with design and unique
insights, Milliken tackles the issues and
concerns of today. Every day their community
of innovators is invigorated by the challenge
of finding creative ways to enhance lives and
make the world easier, safer, more sustainable
and more beautiful.
“A highlight in the Onsite Insights programme.
Terrific British success story and great example of a
Lean Journey”
Location: Bury, Lancashire
Start/Finish Time: 9.45 am / 4 pm
Dates: 9 October 2014
World Class Manufacturing
Supply Chain Management
Topics: Lean and Continuous Improvement
Learn from the best
Location: Basingstoke, Hampshire
Start/Finish Time: 9.30 am / 3 pm
Dates: 23 September 2014
People & Leadership
Continuous Improvement
Topics: Lean Manufacturing
Mars Drinks remain one of our longest
standing and most popular host companies.
Created in 1955, they are the Drinks
Division of the Mars Group of companies.
With their two market leading brands of Klix
and Flavia, they serve over one billion drinks
per year (most of which are made at the
Basingstoke factory).
Mars Drinks are trusted by over 35,000
businesses and serve more than a billion
drinks to the most demanding businesses
world-wide.
“Excellent, well presented and well
structured—far better than any workshop or
course!”
insights, Milliken tackles the issues and
Mitsubishi is a trusted household name known
the world over associated with a variety of
excellent products and services. Originating in
the shipping industry back in 1870, the
Mitsubishi group has grown into one of the
worlds finest corporations.
The diverse businesses that have sprung from
Mitsubishi share a name to be proud of and a
wealth of knowledge and expertise covering
many industries, including involvement in
shipping, satellite communication, motors,
security and expertise in electronics and
electrical equipment.
“Outstanding excellence at all levels and the
culture of continuous improvement is the best
I have seen”
Location: Livingston, West Lothian
Start/Finish Time: 9.30 am / 3 pm
Dates: 20 November 2014
Corporate & Social Responsibility
Continuous Improvement
Topics: Lean Manufacturing
www.onsiteinsights.co.uk
Pfizer is one of the world’s premier
innovative biopharmaceutical companies.
At Pfizer, they apply science and our global
resources to improve health and
wellbeing at every stage of life.
Pfizer strive to set the standard for quality,
safety and value in the discovery, develop-
ment and manufacture of
medicines. Their global healthcare portfolio
includes medicines and vaccines and
many of the world’s best-known consumer
healthcare products.
NEW HOST
Location: Havant, Hampshire
Start/Finish Time: 9.45 am / 3.30 pm
Dates: 17 September 2014
Topics: Supply Chain
Logistics & Warehousing
Continuous Improvement
Location: Sunderland, Tyne & Wear
Start/Finish Time: 9.30 am / 4.00 pm
Dates: 22 September 2014
10 November 2014
Topics: Lean Manufacturing
Continuous Improvement
People & Leadership
Strategy Deployment
Nissan Sunderland Plant has been the UK’s
biggest car manufacturer for the past 14
years, and the biggest car exporter for the
last 12. In 2011, during the plant’s 25th anni-
versary year, the 6 millionth vehicle rolled off
the line, and the plant achieved an annual
production figure of 480,485 units – a new UK
record for a single car plant.
One in every three new cars built in the UK
comes from the Sunderland Plant.
“Well presented, informative and interesting”
Learn from the best
As the leading global supplier of curtain tracks
and blinds, Silent Gliss is committed to serving the
requirements of the upper end of the window
treatment market – the top of the pyramid! This
represents customers who rightly expect the vey
best in terms of quality, design, technology,
service and individuality. In 1952
Silent Gliss produced the first silent track using the
unbeatably efficient combination of siliconised
aluminium and top grad nylon. In recent years
they have been involved in some of the worlds
mos t no tab le deve lopmen t s and
refurbishments.
“A down-to-earth and practical approach to
lean manufacturing”
Location: Broadstairs, Kent
Start/Finish Time 10.00 am / 4 pm
Dates: 8 October 2014
Topics: Lean Manufacturing
Continuous Improvement
People & Culture
Location: Deeside, Flintshire
Start/Finish Time: 9.30 am / 2.30 pm
Dates: 10 November 2014
Topics: Lean Manufacturing
People & Leadership
Strategy & Project Management
The Toyota Manufacturing UK (TMUK) site as
Deeside, North Wales, is a centre of excel-
lence within the Toyota Group. This site is the
first Toyota factory outside Japan to have
the honour of building a hybrid vehicle en-
gine. The power plant, which is integral to the
Hybrid Synergy Drive system, is wholly pro-
duced at the North Wales facility. Raw alu-
minium is smelted and cast on-site, prior to
machining assembly and testing of the fin-
ished unit. The finished engines are then
shipped to Toyota’s Burnaston car plant in
Derbyshire for installation.
“Excellent insight into how developing a
culture and empowering a team can move a
business forward”
Webmart UK Ltd was founded in 1997 and
has experienced a phenomenal growth,
doubling turnover year on year. Innovation,
great staff initiatives and quality processes
have ensured that Webmart has been rec-
ognised as a leading company by it’s
growing base of pan-European customers.
It is a highly competitive sector , crea-
tivity innovation are essential to ensure cli-
ents requirements are fulfilled. By develop-
ing leading-edge solutions, time reduction
and cost efficiency have been vastly im-
proved.
“Very impressive business model. Great energy
and atmosphere, lots of ideas to take back”
Location: Bicester, Oxfordshire
Start/Finish Time 10 am / 2 pm
Dates: 18 September
Topics: Strategy & Project
Management
Supply Chain
Logistics & Warehousing
Marketing & Customer Care
Location: Wymondham, Norfolk
Start/Finish Time 9.30 am / 1.45 pm
Dates: TBC
Topics: Innovation and R&D
Continuous Improvement
Williams Lea is the leading global provider of
customised Corporate Information Solutions.
A centre of excellence this company has
been recognised regularly for its excellence
and quality standards. The company builds
long-term partnerships with leading organi-
sations across Europe, the US and Asia
Pacific, taking the burden of managing their
Corporate Information.
Williams Lea has grown (turnover) by 30%
per year over the last five years and the
company attributes its success to its
talented, experienced and dedicated
people.
“Excellent opportunity to see how a company is
approaching Continuous Improvement—very
valuable”
Learn from the best
www.onsiteinsights.co.uk
For more information or to book contact us:
Telephone: 02392 468978
Email: [email protected]
Website: www.onsiteinsights.co.uk