value focused. results driven.

Driving Key Performance Indicators (KPIs) from Maximo using Ontracks KPI add-on Frank Vanderham, Ontracks Consulting October 30, 2013

For audio, please dial: 1-888-296-6500 (Code: 738859#)

About the presenter: Frank Vanderham

www.ontracksconsulting.com

Frank is a Maximo Certified Consultant with over 14 years of experience in process performance improvements and solution architecture for large multi-disciplinary projects. Holding a PhD in Chemical Engineering, Frank specializes in operational improvements, software deployments and enterprise integration in various industries such as Transportation, Oil and Gas, Energy and Utilities, focused on maintenance, reliability, process control and IT. Frank is an IBM Certified Deployment Professional for Enterprise Asset Management and IT Asset Management. Frank also manages the product development at Ontracks for all internal and externally marketed software products.

Questions on Maximo or KPIs? Contact Frank directly at:

Email: fvanderham@ontracksconsulting.com Phone: 780-916-3639

• Business Benefits of Key Performance Indicators

• Key Performance Indicators in Enterprise Asset Management

• Narrowing down the essentials of KPIs

• Turning data into metrics

• Using Key Performance Indicators in Maximo

• Ontracks KPI

• Live Demonstration

Agenda

For audio, please dial: 1-888-296-6500 (Code: 738859#)

1. Quantitative metric to evaluate performance as tracked to an agreed upon target

2. Calculated Periodically and Visualized in a Dashboard fashion

What is a Key Performance Indicator?

• Specific purpose to the business

• Measurable

• Achievable

• Relevant to the success of the organization

• Time related, i.e. targets and improvements are

tracked over time

Be S.M.A.R.T with KPIs

George T. Doran, Management Review, Nov 1981

• To Gauge: you can’t control what you can’t measure

• To Control: quantify agreed upon metrics that you can influence with good behavior and actions

• To Focus: all organization levels work towards the same, agreed upon, priorities

• To Unite: work as a team to achieve the common goal

Benefits of Key Performance Indicators

Gauge Control

Focus Unite

• Work Management – Workload and workforce efficiency (hours, cost, etc.)

– Planning and Scheduling

– Preventative Maintenance Compliance

– Customer Service Levels (internal or external)

• Reliability – Equipment bad actors

– Repair vs. Replace

– OEM comparison

– Equipment operation and handling

• Procurement – Supplier efficiency

– Capability to promise

• Inventory – Stock vs. buy

– Ageing items

– Stock levels

Common Enterprise Asset Management KPIs

1. Things that could make you* end up in jail

2. Things that get you fired

3. Things that get you promoted

4. Cool things

Narrowing down the Essentials

“you” means your executives / corporation typically

“It is not a daily increase, but

a daily decrease. Hack away

at the inessentials.”

Bruce Lee

Life’s four professional priorities

1: Things that could make you end up in jail

• Regulatory compliance

• Health, Safety & Environment

• Financial bookkeeping regulations

• Litigious risks

2: Things that get you fired

• “You” in this context typically means: your organization

• Lose customers to the competition because of better products, services, prices, etc.

• Lose employees because of poor practices, work environment, etc.

• Lose money because of declining profitability

3: Things that get you promoted

• Attract new customers because of better products, services, prices, etc.

• Attract employees because of better practices, work environment, etc.

• Increase revenue and/or profit margin

4: “Cool” things

• Technologies, practices that make you stand out in front of your peers

• New approaches or tools that are presented at conferences

• Visual improvements such as graphics, charts, mobile apps, etc. that may not have a direct impact on any of the other priorities

Priorities Change!

• Over the course of time, things that may have only a Priority 4, could be Priority 3

• As an experiment, consider the company you work for today

• Back in, say, 1998, how important was it that your company had a corporate website?

• How important is it now?

Building Key Performance Indicators

• Turning raw data into actionable metrics

• SQL – Structured Query Language

• OLAP – Online Analytical Processing

OLAP: Facts, Dimensions and Aggregation WORKORDER DESCRIPTION DATE LOCATION SITE STATUS

13-00100 Inspect Pump Jan 14, 2013 P-1001 BEDFORD WAPPR

13-00100 Inspect Pump Jan 16, 2013 P-1001 BEDFORD COMP

13-00101 Inspect Engine Jan 13, 2013 E-2002 BEDFORD WAPPR

13-00101 Inspect Engine Jan 13, 2013 E-2002 BEDFORD CANCEL

Raw

data

WORKORDER COMPLETED? DATE LOCATION SITE

13-00100 1 (Y) Jan 2013 P-1001 BEDFORD

13-00101 0 (N) Jan 2013 E-2002 BEDFORD Measure

Fact Dimensions

SITE COMPLIANCE

– Jan 2013

BEDFORD 50%

LOCATION COMPLIANCE

YTD

P-1001 75%

E-2002 33% Aggre

gate

Measurement

Projection

Current application Landscape for KPIs (selected)

• Maximo’s built-in KPI application

• Database centric engines

– Microsoft SQL Analysis Services (SSAS)

– Oracle OLAP

• Business Intelligence suites

– IBM Cognos Business Intelligence

– SAP Business Objects

– Oracle BI

– Microsoft BI

– MicroStrategy

Current Application Landscape for KPIs (selected) Application Cost Capabilities Complexity Expertise

Required

Maximo KPI app Lowest Lacking Medium SQL Expert

Database

Centric Tools

Implementation

and possibly

software cost

Analytical, few

visual

Medium to High,

no integration

with Maximo

SQL + Solid

understanding

of the Tool

Business

Intelligence

Suites

Relatively High

implementation

and software

costs

Very feature rich High, no

integration with

Maximo, except

Cognos

Outside

Consulting

Ontracks KPI adds

Capabilities and Reduces

Complexity to Maximo’s KPI

app

Maximo’s built-in KPI Application

• Construct a database SQL statement to calculate a single metric in time

• Assign Target, Caution and Alert limits

• Display the KPI value on the Start Center

• Historical trends over time

• Compare KPIs

Using Maximo KPIs – Start Center Dashboard and Trending

Building the Maximo KPI

KPIs in Maximo • Visual charts displayed on the main Start Center

• Can be calculated for any Maximo object

• Trending of results over time

• Elaborate, typically complicated, single SQL statement to calculate a single result at a time

• No dimensionality capabilities

• No timeframe capabilities

• No content, start from scratch

• Need to create and maintain a large number of KPI records to deploy across the enterprise

The good

The bad

The ugly

Introducing Ontracks KPI

Maximo KPI

Ontracks KPI

Maximo Data

• Native Maximo application

• Creates KPI “facts” and uses dimensions

• Automatically creates and updates linked Maximo KPIs

• Provides best-practice KPI content for Work Management, Inventory, Supply Chain and Reliability

• Launched natively inside Maximo • Provides common “dimensions” such as Site, Storeroom,

as well as custom dimensions • Provides “timeframes” such as Year to Date, Month to

Date, etc. • Much more powerful calculation abilities compared to

standard Maximo KPIs, including Automation Scripting • Comes with an optional set of best practice KPIs in Work

Management, Reliability, Supply Chain and Inventory • Links to standard Maximo KPIs for use on Start Centers,

charts, trending, etc.

Ontracks KPI Features

Ontracks KPI: Launched natively inside Maximo

Ontracks KPI: Understands Dimensions

Ontracks KPI: Build once, use across the enterprise

Ontracks KPI: Automatically creates and links to Maximo KPI

Ontracks KPI Suite

• Also available as free evaluation version

Ontracks KPI Software

• Starter kit of 25+ Key Performance Indicators for Work Management, Reliability, Inventory and Procurement

Optional Base Pack

• Engage with our experts to assess, analyze and build out your deployment of KPIs

Ontracks KPI Solution

Ontracks KPI Solution (optional)

• Fully deploy a KPI based solution

• 4+ weeks Implement /

Deploy

• Examine your current data

• Analyze your processes

• Design a base set of KPIs

• 2-3 weeks

Analyze / Design

• Organization readiness

• Maximo readiness

• Feasibility

• 1 week or less

Initiate / Assess

Demonstration

Ontracks KPI Suite

• Also available as free evaluation version

Ontracks KPI Software

• Starter kit of 25+ Key Performance Indicators for Work Management, Reliability, Inventory and Procurement

Optional Base Pack

• Engage with our experts to assess, analyze and build out your deployment of KPIs

Ontracks KPI Solution

value focused. results driven.

For questions, please contact Frank Vanderham at: 780-916-3639 or fvanderham@ontracksconsulting.com